How Everyone Can Contribute to a Net Zero Future The increasing frequency and unpredictability of extreme weather events highlight that climate change spares no part of the world. Addressing this crisis urgently requires smart, innovative solutions. Every organization, government, and individual has a role to play, asserts Linda Saunders, Salesforce’s Director of Solutions Engineering Africa.
The enterprise has transitioned from merely speculating about artificial intelligence to actively implementing it. In doing so, companies must determine the optimal combination of ancillary technologies that, when strategically paired with AI, can drive relevant use cases and business outcomes. With AI Data Cloud and Integration, your data-driven decisions happen in real-time. Salesforce Inc. is
Salesforce has unveiled new out-of-the-box service components, an automation tool, and a new app for Service Cloud customers, designed to help agents resolve customer cases faster and enable companies to scale their support operations efficiently. New Service Cloud Tools are here. Why It Matters: With 69% of agents reporting that balancing speed and quality is
The Clock is Ticking on the Big UK Traditional Telephony Switch-Off As the UK approaches the traditional telephony switch-off, millions of small businesses are prioritizing the digitization of their voice communications. The move to cloud-powered replacements – Cloud PBX – is not just about meeting the January 2027 deadline; it’s an opportunity to modernize and
As businesses increasingly adopt AI to enhance automation, decision-making, customer support, and growth, they face crucial security and privacy considerations. The Salesforce Platform, with its integrated Einstein Trust Layer, enables organizations to leverage AI securely by ensuring robust data protection, privacy compliance, transparent AI functionality, strict access controls, and detailed audit trails. Why Secure AI
5 Sales Pitches That Hook Prospects Every Time Want to know how to craft a winning sales pitch? Learn the core elements that turn a simple pitch into a conversation that captivates. Let’s face it: the art of the sales pitch has changed. It’s not just a “pitch” anymore; it’s more like a fastball. You
Each year, Monte Carlo surveys real data professionals about the state of their data quality. This year, we turned our gaze to the shadow of AI—and the message was clear. Managing Data Quality in an AI World is getting harder. Data quality risks are evolving — and data quality management isn’t. Among the 200 data
While many organizations are still building their data platforms, Salesforce Data Cloud Pioneer has made a significant leap forward. By seamlessly incorporating metadata integration, Salesforce has transformed the modern data stack into a comprehensive application platform known as the Einstein 1 Platform. Led by Muralidhar Krishnaprasad, executive vice president of engineering at Salesforce, the Einstein
Amadeus has launched an enhanced and expanded sales and catering suite, introducing Delphi Direct, aimed at helping hotels of all sizes boost efficiency and profitability. Ehanced Delphi Experience With Einstein 1 for Amadeus. In 2024, group business is a key focus for hoteliers. Recent research shows they are prioritizing efforts to strengthen customer relationships, enhance
In a Wednesday interview with CNBC’s Jim Cramer, the CEOs of Salesforce and Workday, Marc Benioff and Carl Eschenbach, announced their companies’ new partnership to develop an artificial intelligence assistant. Workday and Salesforce Unveil New AI Employee Service Agent. This collaboration aims to enhance onboarding, human resources, and other business processes. Salesforce Chair and CEO
Salesforce and Workday Partner to Launch AI-Powered Employee Service Agent Salesforce (NYSE: CRM), the leading AI CRM platform, and Workday, Inc. (NASDAQ: WDAY), a leader in enterprise cloud applications for finance and HR, today announced a strategic partnership to develop a new AI-powered employee service agent. This solution will enhance employee experiences by automating routine
Slack Introduces New iOS App Widgets to Enhance Engagement and Collaboration Slack has launched four new widgets for its iOS app, aimed at boosting worker engagement and facilitating collaboration. The new additions include the “Catch Up” widget, two versions of the “Status” widget, and the “Slack Launcher” widget. These tools are designed to keep employees
Salesforce CEO Marc Benioff has called for San Francisco to “refund the police,” stating this on X (formerly Twitter) on Thursday. As the largest private employer in San Francisco, Salesforce’s stance carries significant weight. In his detailed tweet, Benioff emphasized the need for the San Francisco Police Department (SFPD) to be fully staffed and funded.
ChatGPT Alternatives – Best ChatGPT Competitor Tools Discover the Future of AI Chat: Explore the Top ChatGPT Alternatives for Enhanced Communication and Productivity. In an effort to avoid playing favorites, tools are presented in alphabetical order. Best ChatGPT Competitor Tools. Do you ever found yourself wishing for a ChatGPT alternative that might better suit your
Salesforce, San Francisco’s largest private employer, is reportedly requiring many of its employees to return to the office. Salesforce says Back to the Office. According to the San Francisco Standard, employees received a memo this week announcing a shift from remote work to hybrid and in-person arrangements starting this fall. Salesforce’s headquarters is downtown on
