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Key Insights on Navigating AI Compliance

Key Insights on Navigating AI Compliance

Grammarly’s AI Regulatory Master Class: Key Insights on Navigating AI Compliance On August 27, 2024, Grammarly hosted an AI Regulatory Master Class webinar, featuring Scout Moran, Senior Product Counsel, and Alan Luk, Head of Governance, Risk, and Compliance (GRC). The event provided a comprehensive overview of the current and upcoming AI regulations affecting organizations’ AI strategies, along with guidance on evaluating AI solution providers, including those offering generative AI. While the webinar avoided deep legal analysis and did not serve as legal advice, Moran and Luk spotlighted key regulations emerging from both the U.S. and European Union (EU), highlighting the rapid response of regulatory bodies to AI’s growth. Overview of AI Regulations The AI regulatory landscape is changing quickly. A May 2024 report from law firm Davis & Gilbert noted that nearly 200 AI-related laws have been proposed across various U.S. states. Grammarly’s presentation emphasized the need for organizations to stay updated, as both U.S. and EU regulations are shaping the future of AI governance. The EU AI Act: A New Regulatory Framework The EU AI Act, which took effect on August 2, 2024, applies to AI system providers, importers, distributors, and others connected to the EU market, regardless of where they are based. As Moran pointed out, the Act is designed to ensure AI systems are deployed safely. Unsafe systems may be removed from the market, establishing a regulatory baseline that individual EU countries can strengthen with more stringent measures. However, the Act does not fully define “safety.” Legal experts Hadrien Pouget and Ranj Zuhdi noted that while safety requirements are crucial to the Act, they are currently broad, allowing room for further development of standards. The Act prohibits certain AI practices, such as manipulative systems, those exploiting personal vulnerabilities, and AI used to assess or predict criminal risk. AI systems are categorized into four risk levels: unacceptable, high-risk, limited risk, and minimal risk. High-risk systems—such as those in critical infrastructure or public services—face stricter regulation, while minimal-risk systems like spam filters have fewer requirements. Full enforcement of the Act will begin in 2025. U.S. AI Regulations Unlike the EU, the U.S. focuses more on national security than consumer safety in its AI regulation. The U.S. Executive Order on Safe, Secure, and Trustworthy AI addresses these concerns. At the state level, Moran highlighted trends such as requiring clear disclosure when interacting with AI and giving individuals the right to opt out of having their data used for AI model training. States like California and Utah are leading the way with specific laws (SB-1047 and SB-149, respectively) addressing accountability and disclosure in AI use. Key Considerations When Selecting AI Vendors Moran stressed the importance of thoroughly vetting AI vendors. Organizations should ensure vendors meet cybersecurity standards, such as SOC 2, and clearly define how their data will be used, particularly in training large language models (LLMs). “Eyes off” agreements, which prevent vendor employees from accessing customer data, should also be considered. Martha Buyer, a frequent contributor to No Jitter, emphasized verifying the originality of AI-generated content from providers like Grammarly or Microsoft Copilot. She urged caution in ensuring the ownership and authenticity of AI-assisted outputs. The Importance of Strong Third-Party Agreements Luk highlighted Grammarly’s commitment to data privacy, noting that the company neither sells customer data nor uses it to train models. Additionally, Grammarly enforces agreements preventing its third-party LLM providers from doing so. These contractual protections are crucial for safeguarding customer data. Organizations should also ensure third-party vendors adhere to strict guidelines, including securing customer data, encrypting it, and preventing unauthorized access. Vendors should maintain updated security certifications and manage risks like bias, which, while not entirely avoidable, must be actively addressed. Staying Ahead in a Changing Regulatory Environment Both Moran and Luk stressed the importance of ongoing monitoring. Organizations need to regularly reassess whether their vendors comply with their data-sharing policies and meet evolving regulatory standards. As AI technology and regulations continue to evolve, staying informed and agile will be critical for compliance and risk mitigation. In conclusion, organizations adopting AI-powered solutions must navigate a dynamic regulatory environment. As AI advances and regulations become more comprehensive, remaining vigilant and asking the right questions will be key to ensuring compliance and reducing risks. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more Top Ten Reasons Why Tectonic Loves the Cloud The Cloud is Good for Everyone – Why Tectonic loves the cloud You don’t need to worry about tracking licenses. Read more

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When to use Flow

When and Why Should You Use a Flow in Salesforce? Flow is Salesforce’s premier tool for creating configurable automation and guided user experiences. If you need to build a process that doesn’t require the complexity of Apex code, Flow should be your go-to solution. It’s versatile, user-friendly, and equipped to handle a wide range of business automation needs. Legacy tools like Process Builder and Workflow Rules are being phased out, with support ending in December 2025. While you may choose to edit existing automations in these tools temporarily, migrating to Flow should be a top priority for future-proofing your Salesforce org. Capabilities of FlowFlows allow you to: When Should You Avoid Using a Flow?Although Flow is powerful, it’s not the right choice in every scenario. Here are situations where it may not be suitable: Creating a Flow in Salesforce Pro Tips for Flow Building Flow vs. Apex: Which to Choose?Flows are simpler, faster to deploy, and accessible to admins without coding expertise. Apex, on the other hand, is suited for complex use cases requiring advanced logic or integrations. Here’s when Apex should be used instead: Why Flows Are the FutureSalesforce has positioned Flow as the central automation tool by deprecating Workflow Rules and Process Builder. With every release, Flow’s capabilities expand, making it easier to replace tasks traditionally requiring Apex. For instance: Final ThoughtsSalesforce admins should prioritize building and migrating automation to Flow. It’s a scalable and admin-friendly tool that ensures your org stays up-to-date with Salesforce’s evolving ecosystem. Whether you’re automating basic processes or tackling complex workflows, Flow provides the flexibility to meet your needs. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Salesforce Button Order

Salesforce Button Order

The Importance of Button Order in Salesforce Instances How much thought is given to the order of buttons in a Salesforce instance page layout? Or even for specific user groups? It is common to see varying button orders on pages for different objects, which can be quite frustrating. Salesforce Button Order UX ideas! This insight advocates for careful consideration of the placement of these seemingly simple but crucial buttons. Buttons play a significant role in user interactions, so organizing them effectively can reduce mental effort and clicks for colleagues. For clarity, this discussion refers to “buttons,” but depending on the Salesforce context, these may also be known as “actions” or “quick actions.” Regardless of the terminology, this refers to the elements at the top right of a page or within the Chatter feed and Activity Feed that users click to perform actions. Buttons at the top of the page typically appear as square icons. In Chatter and Activities, they might be displayed as tab-like or button-like elements. The Activity Feed, for example, may show buttons as part of a tabbed view or as individual buttons, sometimes stacked under carats for similar actions. Consistent Button Order The order of buttons should be consistent across objects whenever possible. Although objects with additional or unique buttons may necessitate deviations from this principle, maintaining a standard order for basic buttons like Edit, Printable View, Clone, and Delete is beneficial. Standard Action Buttons: For additional standard buttons like Submit for Approval or Change Owner, use the following principles: Custom Buttons Custom buttons add complexity to design choices. Often, custom buttons include emojis, which can affect visual consistency but add a fun element. While custom buttons may have longer labels than standard ones, their placement generally prioritizes visibility. Custom buttons are often placed before the Edit button to ensure prominence, although Edit may remain first if necessary. Example: Custom buttons, such as a “🧮 Request an Invoice” button, might be placed before standard buttons. Display Number of Buttons Consider the number of buttons visible on a page. Avoid relying solely on Salesforce’s default settings. Display four, five, or even six buttons if they are needed and can fit on the screen. Fewer buttons might be preferable to hide less frequently used options like Delete under a dropdown. Keep in mind that users might overlook dropdown options, so training and reminders are important. Note: In the Highlights Panel component settings, consider hiding the Follow/Unfollow button if it is rarely used. Actions in Feeds The same principles apply to buttons in Chatter and Activity Feeds, though there are usually fewer buttons to manage. Controlling Button Order To manage button placement: Take Charge of Your Design With these tools and guidelines, take control of button and action placement on your Salesforce pages to enhance usability and efficiency. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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AI Capabilities for Nonprofit Cloud

AI Capabilities for Nonprofit Cloud

Nonprofit organizations must ensure that every dollar they raise is not only accounted for but also allocated in ways that best support their mission. With its ability to streamline processes, optimize outcomes, and enhance data transparency, AI is poised to significantly impact the nonprofit sector. Salesforce has introduced new AI capabilities for Nonprofit Cloud designed to help organizations harness AI-driven decision-making and maximize their impact. AI-Powered Proposals and Summaries The latest AI and data enhancements in Nonprofit Cloud are designed to boost efficiency, personalize donor engagement, and ultimately increase fundraising opportunities. Built on the Einstein 1 Platform, Salesforce has introduced the following features: Closing Thoughts “Every nonprofit wants to provide the best experience for donors, volunteers, board members, staff — and most importantly, the people and causes they serve,” says Lori Freeman, VP & Global GM of Nonprofit at Salesforce. “But they have a lot to accomplish with limited resources. With industry-specific AI and data tools, Salesforce is helping nonprofits boost productivity by augmenting staff with AI, using data more effectively to build deeper relationships with their stakeholders, and ultimately, raising the funds needed to meet their mission.” The nonprofit sector stands to gain significantly from GenAI. By building on its existing Nonprofit Cloud, Salesforce addresses key challenges within the industry. What’s particularly noteworthy about these updates is the duality of outcomes supported by GenAI: it not only simplifies the tracking and sharing of campaign metrics, enabling better-informed decision-making, but it also enhances the personalization of donor engagement. While the ultimate goal is to increase funding, these advancements also underscore GenAI’s flexibility and its potential to rapidly transform organizational operations. Availability Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Uplimit AI-Powered ELP

Uplimit AI-Powered ELP

Uplimit Secures $11M in Series A Funding to Enhance AI-Powered Enterprise Learning SAN FRANCISCO, July 24, 2024 /PRNewswire/ — Uplimit, a leading provider of AI-powered enterprise learning solutions, has announced the successful completion of an $11M Series A funding round. This funding, led by Salesforce Ventures with participation from existing investors GSV Ventures, Greylock Partners, and Cowboy Ventures, as well as new investors Translink Capital, Workday Ventures, and Conviction, underscores the growing importance of effective employee upskilling in response to the rapid advancements in Generative AI technology. Uplimit AI-Powered ELP. “Helping employees stay ahead of technological advancements is now a critical priority for the organizations we serve,” said Claudine Emeott, Partner at Salesforce Ventures and Head of the Salesforce Ventures Impact Fund. “AI has the potential to equip both companies and individuals with the necessary skills to thrive, and Uplimit is at the forefront of integrating AI into education and training. We are excited to support their continued growth and look forward to seeing the significant impact they will have in the coming years.” “AI has the potential to equip both companies and individuals with the necessary skills to thrive, and Uplimit is at the forefront of integrating AI into education and training. We are excited to support their continued growth and look forward to seeing the significant impact they will have in the coming years.” Claudine Emeott, Partner at Salesforce Ventures and Head of the Salesforce Ventures Impact Fund Uplimit AI-Powered ELP With this new funding, Uplimit plans to expand its enterprise platform offerings, aiming to provide comprehensive upskilling solutions to more organizations and employees. Traditional education systems often require extensive resources for content creation, personalized feedback, and support, which can hinder scalability. While some scalable solutions exist, they often compromise on quality and outcomes. Uplimit is addressing this challenge with an innovative approach that combines scale and effectiveness. Their AI-driven platform enhances cohort management, learner support, and course authoring, enabling companies to deliver personalized learning experiences at scale. Uplimit’s recent introduction of AI-enabled role-play scenarios provides learners with immediate feedback, revolutionizing training and development for roles such as managers, support teams, and sales professionals. “Quality education has historically been a scarce resource, but AI is changing that,” said Julia Stiglitz, CEO and Co-founder of Uplimit. “AI allows us to create and update educational content rapidly, ensuring that learners receive personalized experiences even in large-scale courses. This is crucial as the demand for new skills, driven by the rapid evolution of AI technologies, continues to grow. Uplimit provides the tools needed for employees to quickly grasp new skills, tailored to their current knowledge and needs.” Uplimit has collaborated with a diverse range of companies, from Fortune 500 giants like GE Healthcare and Kraft Heinz to innovative startups such as Procore. Databricks, a leader in AI-powered data intelligence, was an early adopter of Uplimit’s platform for customer education. “We needed a learning platform that could scale to hundreds of thousands of learners while maintaining high levels of engagement and completion,” said Rochana Golani, VP of Learning and Enablement at Databricks. “Uplimit’s platform offers the perfect blend of real-time human instruction and personalized AI support, along with valuable peer interaction. This approach is set to be transformative for many of our customers.” The new funding will enable Uplimit to further enhance its enterprise and customer education offerings, expanding its AI capabilities to include advanced cohort management tools, rapid course feedback integration, interactive practice and assessment modules, and AI-powered course authoring. Join us on August 14th for our launch event, where we will explore how this funding will accelerate our mission and demonstrate the impact our platform is having on enterprise learning. About Uplimit Uplimit is a comprehensive AI-driven learning platform designed to equip companies with the tools needed to train employees and customers in emerging skills. The platform leverages AI to scale learning programs effectively, offering features such as AI-powered learner support, generative AI for content creation, and live cohort management tools. This approach ensures high engagement and completion rates, significantly surpassing traditional online courses. Uplimit also offers a marketplace of advanced courses in AI, technology, and leadership, taught by industry experts. Founded by Julia Stiglitz, Sourabh Bajaj, and Jake Samuelson, Uplimit is backed by Salesforce Ventures, Greylock Partners, Cowboy Ventures, GSV Ventures, Conviction, Workday Ventures, and Translink Capital, with contributions from the co-founders of OpenAI and DeepMind. Notable customers include GE Healthcare, Kraft Heinz, and Databricks. Uplimit has been featured in leading industry publications such as ATD, Josh Bersin, and Fast Company. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Introducing the New Nonprofit Cloud

Salesforce Transforming Nonprofit Operations with AI

Salesforce Enhances Nonprofit Cloud with Generative AI Capabilities On August 6, 2024, Salesforce announced that its Nonprofit Cloud is now equipped with generative AI capabilities powered by the Einstein 1 Platform. This integration represents the first time Salesforce’s Industry Cloud portfolio has incorporated the Einstein 1 Platform, signaling a broader commitment to embedding AI tools across its product offerings. The update aims to revolutionize nonprofit operations by providing AI-powered tools for personalized donor engagement, operational efficiency, and funding discovery. Key features include AI-generated fundraising proposals and program summaries, which provide concise insights into grant details, donor histories, and program outcomes. Transforming Nonprofit Operations with AI The integration of generative AI into Nonprofit Cloud aligns with Salesforce’s strategy to empower nonprofits to navigate challenges such as donor fatigue, increased operational costs, and rising service demands. Notable enhancements include: Additionally, Salesforce launched Data Cloud for Nonprofits, enabling a unified, real-time view of donor, volunteer, and program data. This innovation breaks down data silos, empowering nonprofits to create tailored outreach strategies and assess program performance effectively. Four Pillars of AI Success Salesforce’s enhancements to Nonprofit Cloud embody its “four-pillar” approach to enterprise AI success: Key Innovations in Nonprofit Cloud Salesforce introduced three groundbreaking innovations to address nonprofit-specific challenges: These features, coupled with Nonprofit Cloud Einstein 1 Edition (which bundles Nonprofit Cloud, Data Cloud, Einstein, Experience Cloud, and Slack), provide nonprofits with comprehensive tools to drive impact. Nonprofit Adoption and Impact Nonprofits are already experiencing the transformative potential of AI. According to Salesforce’s Nonprofit Trends Report, organizations leveraging these AI tools have seen: Julie Fleshman, CEO of the Pancreatic Cancer Action Network, shared her organization’s success with Nonprofit Cloud: “Salesforce has been instrumental in helping us connect patients with specialized healthcare providers and clinical trials, advancing our mission and saving valuable time.” Nonprofit Cloud vs. NPSP While Nonprofit Cloud offers a unified, scalable platform with AI-driven insights and advanced donor management tools, the Nonprofit Success Pack (NPSP) serves as a free, open-source solution for smaller organizations. Here’s a quick comparison: Feature Nonprofit Cloud NPSP Functionality Comprehensive CRM with advanced tools Free app with basic CRM functionality Integration Seamless with other Salesforce products Requires additional configuration Ease of Use User-friendly and designed for nonprofits May require technical expertise Cost Subscription-based Free with optional paid add-ons Scalability Built for growing organizations Requires customization for growth Ideal Users Large and mid-sized nonprofits Small nonprofits Maximizing Fundraising with Nonprofit Cloud Nonprofit Cloud offers nonprofits flexibility and efficiency in managing their fundraising efforts, helping them overcome challenges like donor fatigue and retention. Its advanced features include: By leveraging these tools, nonprofits can improve engagement, strengthen donor relationships, and make data-driven decisions, ultimately amplifying their impact. The Tectonic Role Tectonic has been instrumental in implementing Salesforce Nonprofit Cloud for multiple organizations, ensuring they harness its full potential to optimize operations, engage donors, and achieve their missions. With Salesforce’s AI-driven enhancements and Tectonic’s expertise, nonprofits are poised to navigate challenges, unlock new opportunities, and amplify their societal impact. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Unlocking Enterprise AI Success

Unlocking Enterprise AI Success

Companies are diving into artificial intelligence. Unlocking enterprise AI success depends on four main factors. Tectonic is here to help you address each. Trust is Important-Trust is Everything Data is everything—it’s reshaping business models and steering the world through health and economic challenges. But data alone isn’t enough; in fact, it can be worse than useless—it’s a risk unless it’s trustworthy. The solution lies in a data trust strategy: one that maximizes data’s potential to create value while minimizing the risks associated with it. Data Trust is Declining, Not Improving Do you believe your company is making its data and data practices more trustworthy? If so, you’re in line with most business leaders. However, there’s a disconnect: consumers don’t share this belief. While 55% of business leaders think consumers trust them with data more than they did two years ago, only 21% of consumers report increased trust in how companies use their data. In fact, 28% say their trust has decreased, and a staggering 76% of global consumers view sharing their data with companies as a “necessary evil.” For companies that manage to build trust in their data, the benefits are substantial. Yet, only 37% of companies with a formal data valuation process involve privacy teams. Integrating privacy is just one aspect of building data trust, but companies that do so are already more than twice as likely as their peers to report returns on investment from key data-driven initiatives, such as developing new products and services, enhancing workforce effectiveness, and optimizing business operations. To truly excel, companies need to create an ongoing system that continually transforms raw information into trusted, business-critical data. Data is the Backbone-Data is the Key Data leaks, as shown below, are a major factor on data trust and quality. As bad as leaked data is to security, data availability is to being a data-driven organization. Extortionist Attack on Costa Rican Government Agencies In an unprecedented event in April 2022, the extortionist group Conti launched a cyberattack on Costa Rican government agencies, demanding a million ransom. The attack crippled much of the country’s IT infrastructure, leading to a declared state of emergency. Lapsus$ Attacks on Okta, Nvidia, Microsoft, Samsung, and Other Companies The Lapsus$ group targeted several major IT companies in 2022, including Okta, Nvidia, Microsoft, and Samsung. Earlier in the year, Okta, known for its account and access management solutions—including multi-factor authentication—was breached. Attack on Swissport International Swissport International, a Swiss provider of air cargo and ground handling services operating at 310 airports across 50 countries, was hit by ransomware. The attack caused numerous flight delays and resulted in the theft of 1.6 TB of data, highlighting the severe consequences of such breaches on global logistics. Attack on Vodafone Portugal Vodafone Portugal, a major telecommunications operator, suffered a cyberattack that disrupted services nationwide, affecting 4G and 5G networks, SMS messaging, and TV services. With over 4 million cellular subscribers and 3.4 million internet users, the impact was widespread across Portugal. Data Leak of Indonesian Citizens In a massive breach, an archive containing data on 105 million Indonesian citizens—about 40% of the country’s population—was put up for sale on a dark web forum. The data, believed to have been stolen from the “General Election Commission,” included full names, birth dates, and other personal information. The Critical Importance of Accurate Data There’s no shortage of maxims emphasizing how data has become one of the most vital resources for businesses and organizations. At Tectonic, we agree that the best decisions are driven by accurate and relevant data. However, we also caution that simply having more data doesn’t necessarily lead to better decision-making. In fact, we argue that data accuracy is far more important than data abundance. Making decisions based on incorrect or irrelevant data is often worse than having too little of the right data. This is why accurate data is crucial, and we’ll explore this concept further in the following sections. Accurate data is information that truly reflects reality or another source of truth. It can be tested against facts or evidence to verify that it represents something as it actually is, such as a person’s contact details or a location’s coordinates. Accuracy is often confused with precision, but they are distinct concepts. Precision refers to how consistent or varied values are relative to one another, typically measured against some other variable. Thus, data can be accurate, precise, both, or neither. Another key factor in data accuracy is the time elapsed between when data is produced and when it is collected and used. The shorter this time frame, the more likely the data is to be accurate. As modern businesses integrate data into more aspects of their operations, they stand to gain significant competitive advantages if done correctly. However, this also means there’s more at stake if the data is inaccurate. The following points will highlight why accurate data is critical to various facets of your company. Ease and speed of access Access speeds are measured in bytes per second (Bps). Slower devices operate in thousands of Bps (kBps), while faster devices can reach millions of Bps (MBps). For example, a hard drive can read and write data at speeds of 300MBps, which is 5,000 times faster than a floppy disk! Fast data refers to data in motion, streaming into applications and computing environments from countless endpoints—ranging from mobile devices and sensor networks to financial transactions, stock tick feeds, logs, retail systems, and telco call routing and authorization systems. Improving data access speeds can significantly enhance operational efficiency by providing timely and accurate data to stakeholders throughout an organization. This can streamline business processes, reduce costs, and boost productivity. However, data access is not just about retrieving information. It plays a crucial role in ensuring data integrity, security, and regulatory compliance. Effective data access strategies help organizations safeguard sensitive information from unauthorized access while making it readily available to those who are authorized. Additionally, the accuracy and availability of data are essential to prevent data silos

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Repayment Schedules With Salesforce

Repayment Schedules With Salesforce

Simplifying Repayment Schedules: Elevating Borrower Experience with Salesforce In the rapidly changing financial services industry, managing loan repayment schedules efficiently is vital for both lenders and borrowers. A well-designed system can significantly enhance the borrower experience, streamline operations, and boost overall efficiency. Salesforce software emerges as a powerful solution that simplifies repayment schedules and fosters better communication between lenders and borrowers. This article explores how Salesforce can revolutionize repayment management with its comprehensive features. Understanding Repayment Schedules Repayment schedules define how a borrower will pay back their loan over time, detailing payment amounts, due dates, interest rates, and the total loan duration. A clear and well-structured repayment schedule not only helps borrowers manage their finances but also ensures that lenders receive timely payments. The complexity of repayment schedules can vary based on factors like loan terms, interest rates, and borrower profiles. Therefore, having an effective system to manage these variables is crucial for maintaining accuracy and transparency throughout the borrowing process. The Role of Salesforce in Loan Management Salesforce offers an extensive suite of tools designed to enhance customer relationship management (CRM) across various industries, including finance. By utilizing Salesforce’s capabilities, lenders can develop customized solutions that address key aspects of loan management, such as: 1. Automated Amortization SchedulesSalesforce enables the automated creation of amortization schedules tailored to individual loans. This feature minimizes manual errors and ensures accurate calculations from the start. Automation allows lenders to provide borrowers with clear payment plans, including details on principal reductions and interest accruals over time. 2. Custom Borrower PortalsOne of Salesforce’s major strengths is the ability to create custom borrower portals. These portals allow clients to access their repayment schedules anytime, view upcoming payments, track their balances in real-time, and even make payments through secure channels. This transparency builds trust between lenders and borrowers, enhancing overall satisfaction. 3. Document ManagementEffective document management is essential for maintaining organized records related to loans and repayments. Salesforce’s document management features enable lenders to securely store important documents—such as contracts, amendments, or communications—within each borrower’s profile. This accessibility simplifies audits and reviews while ensuring compliance with regulatory standards. Streamlined Communication with Automated Alerts A common challenge for borrowers is keeping track of payment deadlines and understanding when payments are due. Salesforce addresses this by offering automated alerts via email or text message, reminding borrowers of upcoming due dates or changes in payment schedules. These notifications help keep borrowers informed about their obligations without overwhelming them, balancing proactive communication with user-friendliness. Enhanced Reporting & Analytics Salesforce provides powerful reporting tools that allow lenders to effectively analyze repayment patterns across different portfolios. By identifying trends related to timely payments, defaults, or late fees, financial institutions can strategically tailor their offerings. Detailed dashboards also present key performance indicators (KPIs) related to collection efficiency, aiding in risk assessment and decision-making processes. Portfolio Management Integration Integrating portfolio management features within Salesforce allows lenders to monitor individual loans and gain insights into overall portfolio health. This includes tracking repayments received versus outstanding balances owed by all clients collectively. This holistic view supports decision-making around refinancing options for struggling clients and identifying growth opportunities based on historical data trends. This integration enhances lender profitability while improving borrower experiences. Conclusion: Transforming the Borrower Experience Integrating Salesforce software into loan repayment scheduling represents a significant advancement in enhancing borrower experiences in the financial services industry. From automating complex amortization calculations to providing personalized customer portals, Salesforce empowers both lenders and borrowers at every stage of the process. By embracing technology like Salesforce, lenders can streamline communication, reduce administrative burdens, and position themselves favorably against competitors. This buildss long-lasting relationships built on trust and reliability, ultimately benefiting all parties involved. Contact Tectonic today to explore lending solutions from Salesforce. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Salesforce Home Page Customization

Salesforce Home Page Customization

Salesforce is a powerful tool, but a generic homepage can overwhelm you with information. Salesforce Home Page Customization is the solution. The good news? You can customize your Salesforce homepage to create a personalized dashboard that enhances productivity and keeps you focused on what matters most. In this insight, we’ll explore the steps to customize the Salesforce homepage for both Lightning and Classic experiences and show you how to create a space that truly works for you and your users. Why Salesforce Home Page Customization? A well-designed homepage serves as your command center within Salesforce. By strategically adding components like reports, charts, and to-do lists, you can quickly see key metrics, prioritize tasks, and access frequently used features—all on one screen. This leads to: Ready to Customize the Salesforce Homepage? There are two main interfaces for customizing Salesforce homepages: Lightning App Builder and Home Page Layouts (Classic). The method depends on whether you’re using Salesforce Classic or Lightning Experience. Lightning Experience Salesforce Classic Assign the Home Page Here’s how to assign your new homepage to specific users or profiles: Conclusion By following these steps, you can customize the Salesforce homepage and unlock a new level of efficiency within your organization. For those seeking a solution beyond the basics, Salesforce Customization Services are readily available to craft a truly transformative Salesforce experience. Ready to take control and personalize your Salesforce experience? Start by customizing your homepage today! Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Salesforce Data Snowflake and You

Salesforce Data Snowflake and You

Unlock the Full Potential of Your Salesforce Data with Snowflake At Tectonic, we’ve dedicated years to helping businesses maximize their Salesforce investment, driving growth and enhancing customer experiences. Now, we’re expanding those capabilities by integrating with Snowflake.Imagine the power of merging Salesforce data with other sources, gaining deeper insights, and making smarter decisions—without the hassle of complex infrastructure. Snowflake brings this to life with a flexible, scalable solution for unifying your data ecosystem.In this insight, we’ll cover why Snowflake is essential for Salesforce users, how seamlessly it integrates, and why Tectonic is the ideal partner to help you leverage its full potential. Why Snowflake Matters for Salesforce Users Salesforce excels at managing customer relationships, but businesses today need data from multiple sources—e-commerce, marketing platforms, ERP systems, and more. That’s where Snowflake shines. With Snowflake, you can unify these data sources, enrich your Salesforce data, and turn it into actionable insights. Say goodbye to silos and blind spots. Snowflake is easy to set up, scales effortlessly, and integrates seamlessly with Salesforce, making it ideal for enhancing CRM data across various business functions.The Power of Snowflake for Salesforce Users Enterprise-Grade Security & GovernanceSnowflake ensures that your data is secure and compliant. With top-tier security and data governance tools, your customer data remains protected and meets regulatory requirements across platforms, seamlessly integrating with Salesforce. Cross-Cloud Data SharingSnowflake’s Snowgrid feature makes it easy for Salesforce users to share and collaborate on data across clouds. Teams across marketing, sales, and operations can access the same up-to-date information, leading to better collaboration and faster, more informed decisions. Real-Time Data ActivationCombine Snowflake’s data platform with Salesforce Data Cloud to activate insights in real-time, enabling enriched customer experiences through dynamic insights from web interactions, purchase history, and service touchpoints. Tectonic + Snowflake: Elevating Your Salesforce Experience Snowflake offers powerful data capabilities, but effective integration is key to realizing its full potential—and that’s where Tectonic excels. Our expertise in Salesforce, now combined with Snowflake, ensures that businesses can maximize their data strategies. How Tectonic Helps: Strategic Integration Planning: We assess your current data ecosystem and design a seamless integration between Salesforce and Snowflake to unify data without disrupting operations. Custom Data Solutions: From real-time dashboards to data enrichment workflows, we create solutions tailored to your business needs. Ongoing Support and Optimization: Tectonic provides continuous support, adapting your Snowflake integration to meet evolving data needs and business strategies. Real-World Applications Retail: Integrate in-store and e-commerce sales data with Salesforce for real-time customer insights. Healthcare: Unify patient data from wearables, EMRs, and support interactions for a holistic customer care experience. Financial Services: Enhance Salesforce data with third-party risk assessments, enabling quicker, more accurate underwriting. Looking Ahead: The Tectonic Advantage Snowflake opens up new possibilities for Salesforce-powered businesses. Effective integration, however, requires strategic planning and hands-on expertise. Tectonic has a long-standing track record of helping clients get the most out of Salesforce, and now, Snowflake adds an extra dimension to our toolkit. Whether you want to better manage data, unlock insights, or enhance AI initiatives, Tectonic’s combined Salesforce and Snowflake expertise ensures you’ll harness the best of both worlds. Stay tuned as we dive deeper into Snowflake’s features, such as Interoperable Storage, Elastic Compute, and Cortex AI with Arctic, and explore how Tectonic is helping businesses unlock the future of data and AI. Ready to talk about how Snowflake and Salesforce can transform your business? Contact Tectonic today! Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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SigFig

SigFig

SigFig, a leading provider of digital wealth management solutions, has upgraded its Engage platform with advanced AI features designed to enhance the effectiveness of financial advisors. The Engage platform seamlessly combines human expertise with state-of-the-art technology, equipping financial advisors and their teams with a range of tools to boost their efficiency. New AI-driven functionalities in Engage include smart tips that deliver real-time prompts and tailored recommendations during meetings, helping advisors identify new growth opportunities. The platform also proactively presents the most relevant content, tools, paperwork, and workflows to streamline discussions. To further optimize advisors’ workflows, Engage now automates the creation of transcripts, meeting summaries, and post-meeting notes. This automation frees up advisors to focus more on building client relationships rather than managing administrative tasks. Mike Sha, founder and CEO of SigFig, stated, “AI can significantly enhance the productivity and effectiveness of financial advisors. Advisors need to concentrate on developing meaningful relationships with their clients and understanding their goals and challenges. Engage serves as a central hub for creating richer, more personalized client interactions while managing time-consuming administrative duties.” Engage integrates smoothly with popular systems such as Salesforce, Docusign, Microsoft, and Google. Its CRM integration features bi-directional data sync, allowing advisors to access client data within Engage and automatically update Salesforce with meeting notes, client details, and follow-ups. This integration accelerates the sales process and boosts client conversion rates. The platform also fosters a collaborative environment, enabling clients to engage actively in the financial planning process. This collaboration supports clients’ financial well-being and enhances advisors’ understanding of individual financial situations. SigFig has developed various customizable modules for different aspects of financial services, including client prospecting, retirement planning, account opening, and annual reviews. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Service Cloud Digital Engagement

Boost Service Rep Productivity

Tips to Boost Service Rep and Field Service Tech Productivity Serviceblazer Allie Lawler shares top tactics for improving the productivity of service reps and field technicians. With over a decade of experience in the customer service industry, she has firsthand knowledge of how the landscape has changed, becoming more demanding and complex. Increased caseloads, rising customer expectations, and the pressure to generate revenue are placing significant stress on service teams. Research shows that 65% of service reps and 66% of mobile workers report that cases have become more complex. This complexity, combined with the rise of autonomous AI and heightened customer demands, can lead to burnout. Lawler explains that 69% of decision-makers in the service industry say that service rep attrition is a moderate to major challenge, which underscores the need for strategic solutions. Here are her top three strategies to boost productivity using Service Cloud and Salesforce Field Service, helping service teams thrive in today’s challenging environment. 1. Simplify Disjointed Processes One of the biggest productivity challenges for service reps and field techs is disjointed workflows. Although we picture service professionals actively engaging with customers, studies show that 61% of their day is spent on administrative tasks, internal meetings, and navigating fragmented systems. These disjointed processes slow down response times, increase the likelihood of errors, and hurt the customer experience. Streamline User Experience: A better-designed user experience can significantly reduce the time spent on non-customer-facing tasks. For instance, using Salesforce Lightning pages with Related Record and Dynamic Related List Components allows service reps to access all relevant information — from case details to account data — in one place. Quick-access buttons for workflows and automation further cut down the time spent searching for information, improving efficiency and customer satisfaction. Improve Accessibility: Enhanced accessibility benefits the entire team. Features like clear labeling and visual icons on Lightning Pages improve usability for everyone. These small changes can make navigating the system easier, especially for reps with visual impairments or those looking for a more intuitive experience. Make Pages Dynamic: Instead of overwhelming reps with unnecessary fields, conditional visibility can simplify the interface. By only displaying relevant fields at the right time, reps can focus on what’s important, reducing distractions and improving workflow efficiency. For mobile field technicians, ensuring they only see actionable information—like work order details or scheduling notes—can help them serve customers faster without wading through irrelevant data. 2. Empower Reps and Technicians to Make Decisions Autonomy is key to increasing both productivity and job satisfaction. Giving reps the ability to make decisions without needing constant managerial approval empowers them to solve issues faster and reduces customer wait times. Enable Exception-Based Approvals: One way to grant reps more decision-making power is through exception-based approvals. For example, allowing service reps to offer small discounts or credits without needing manager approval increases efficiency. Setting approval thresholds — such as allowing reps to approve discounts under 2%, but requiring approval for anything higher — strikes a balance between empowering reps and managing risk. Expand Field Technicians’ Roles: Field technicians can be given the ability to upsell services or renew contracts while they’re onsite, further enhancing productivity. With Field Service Mobile extensions, techs can access tools that allow them to complete tasks, upsell services, or even renew contracts directly from their mobile devices. This not only speeds up service but also contributes to revenue generation. 3. Use Metrics to Drive Motivation Keeping service reps and technicians motivated is crucial for maintaining productivity. Lawler suggests using both individual and team metrics to create a culture of accountability and improvement. Build a Leaderboard: A leaderboard that highlights top performers encourages healthy competition and gives reps something to strive toward. Recognition of their efforts helps create a motivated and engaged workforce. Provide Access to Personal Metrics: Giving reps access to their own performance metrics fosters a sense of ownership and encourages continuous improvement. For example, Lawler recommends using dynamic dashboards on the service reps’ homepages, showing them key metrics like case closures and current caseloads. Field technicians can also view their performance metrics by using deep links from the Field Service app to the Salesforce mobile app. This allows them to track their appointments, customer satisfaction scores, and overall performance, creating a sense of pride and motivation to improve. Boosting Productivity: A Summary By making small but impactful changes to the user experience, granting autonomy, and recognizing achievements, service organizations can significantly enhance productivity. Streamlining workflows, empowering decision-making, and motivating with metrics will help both service reps and field techs thrive — leading to happier customers and more successful teams. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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benefits of salesforce flow automation

Benefits of Salesforce Flow Automation

Salesforce Flow Automation offers robust tools to streamline operations, enhance productivity, and improve accuracy. Whether you’re new to Salesforce or refining existing workflows, here are five top tips for maximizing the benefits of Salesforce Flow Automation. 1. Define Clear Objectives Before creating any flows, clearly define your automation goals, whether it’s reducing manual data entry, accelerating approval processes, or ensuring consistent customer follow-ups. Having specific objectives will keep your flow design focused and help you measure the impact of your automation. 2. Leverage Pre-Built Flow Templates Salesforce provides a range of pre-built flow templates tailored to common business needs, saving time and effort. Start with these templates and customize them to suit your unique requirements, allowing you to implement efficient solutions without building from scratch. 3. Optimize Decision Elements Decision elements in Salesforce Flow enable branching logic based on set conditions. Use them to direct the flow according to specific criteria, such as routing different approval paths based on deal value or service type. This targeted approach ensures each scenario is handled effectively. 4. Thoroughly Test Before Deployment Testing is a critical part of the automation process. Before launching a new flow, test it in a sandbox environment to catch any issues. Cover a range of scenarios and edge cases to confirm that the flow works as expected, helping avoid disruptions and ensuring a smooth transition into live use. 5. Monitor and Continuously Improve Automation is an evolving process. After deploying flows, monitor their performance to ensure they’re achieving desired outcomes. Use Salesforce’s reporting tools to track metrics like completion rates and processing times. With this data, you can fine-tune your flows to boost efficiency and adapt to changing business needs. By following these tips, you can unlock the full potential of Salesforce Flow Automation, leading to streamlined processes and better business outcomes. Embrace automation to reduce manual work and keep focus on driving core business growth. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Deepfake Detection With New Tool

Deepfake Detection With New Tool

Pindrop Expands Deepfake Detection with New Tool On Thursday, voice authentication vendor Pindrop expanded its deepfake detection capabilities with the preview release of Pindrop Pulse Inspect, a tool designed to detect AI-generated speech in digital audio files. This new tool builds on Pindrop’s earlier launch of Pindrop Pulse at the start of the year. While Pindrop Pulse initially targeted call centers, Pulse Inspect broadens its reach, catering to media organizations, nonprofits, government agencies, and social networks. Pindrop Pulse is already integrated with the company’s fraud protection and authentication platform. The new Pulse Inspect tool allows users to upload audio files to the Pindrop platform to determine if they contain synthetic speech, providing deepfake scores in the process. The introduction of Pulse Inspect is timely, coinciding with heightened concerns over deepfakes as the U.S. general election in November approaches. In recent months, Pindrop has tested its technology on high-profile cases. The company analyzed a deepfake audio clip of presidential candidate Kamala Harris, posted on X by Elon Musk, and discovered partial deepfakes in the audio. Pindrop also examined a deepfake of Elon Musk, released on July 24, identifying voice cloning technology from vendor ElevenLabs as the source. Additionally, Pindrop detected a fake robocall, generated using ElevenLabs’ technology, impersonating President Joe Biden before the January Democratic presidential primary. ElevenLabs has publicly stated its commitment to preventing the misuse of audio AI tools. “The human ear can no longer reliably distinguish between real and synthetically generated audio,” said Rahul Sood, Pindrop’s Chief Product Officer, during a discussion on the risks deepfakes pose for the upcoming election. “It’s almost impossible to have a high level of confidence without assistance.” Fighting AI with AI Analysts emphasize the necessity of tools like Pulse Inspect in the age of generative AI. “They’re fighting AI with AI,” said Lisa Martin, an analyst at the Futurum Group, highlighting the importance of Pindrop’s technology. According to Pindrop, their detection technology is trained on over 350 deepfake generation tools, 20 million unique utterances, and more than 40 languages. “We know how powerful generative AI is—it can be used for good, but it can also be weaponized, as we’re seeing,” Martin noted. She added that with the increasing ease of creating deepfakes, the demand for detection tools like Pulse Inspect will only grow. As deepfakes continue to proliferate, companies like Pindrop and competitors such as Resemble AI are racing to develop these detection solutions. With Pulse Inspect, Pindrop is extending its technology’s application beyond call centers. Pindrop has also partnered with Respeecher, a voice cloning vendor that collaborates with Hollywood. “Respeecher is working with Pindrop to ensure their synthetic voice technology for Hollywood is not misused,” said Martin, stressing the importance of ethical development and use of AI voice cloning technology. Pulse Inspect is positioned to assist media companies, social media networks, nonprofits, and government organizations in navigating the challenges of AI-generated audio. The Challenge of Scaling Deepfake Detection While Pindrop is well-equipped to detect deepfakes, scaling this technology could be costly and complex, according to Forrester Research analyst Mo Allibhai. “Implementing this technology at scale is expensive, even from an integration standpoint,” said Allibhai. “We need to be selective in how we deploy it.” Allibhai suggested that edge AI, such as Apple’s upcoming generative AI system for iPhones, could ease these challenges by reducing the reliance on cloud computing, making solutions like Pulse Inspect more viable in the long term. Pindrop Pulse Inspect offers an API-driven batch-processing platform and user interface, designed to meet the evolving needs of organizations facing the growing threat of deepfake audio. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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