Einstein 1 Platform - gettectonic.com
Salesforce Einstein Copilot

What’s Included in Einstein Copilot Studio?

By Tectonic’s Salesforce Marketing Consultant, Shannan Hearne Christmas came early this year with Salesforce’s announcement of Einstein Copilot Studio. Einstein Copilot Studio will encompass the following features: Like1 Related Posts A World Series Lesson for Your Business The Houston Astros won the World Series last night.  The first time the organization has won the World

Read More
Salesforce Service Cloud Voice

Salesforce Service Cloud Voice Explained

At times, communication is more convenient over the phone. Your customers know that.  And they expect you to know it too.  Salesforce Service Cloud Voice enables agents to handle calls, address customer concerns, and make outbound calls directly from the Service Console. This feature allows companies to efficiently manage customer phone interactions within the Salesforce

Read More