Salesforce Communications Cloud Summer ’24 Release: Elevating Business Performance and Workflow Efficiency With its Summer ’24 release, Salesforce Communications Cloud unveils an array of powerful new capabilities designed to elevate business performance and optimize workflow efficiency. In this blog, we’ll explore some of our favorite new features, including Field Service improvements that provide technicians with better insights and user experiences, new TM Forum API integrations, and Enterprise Sales Management (ESM) enhancements. Field Service Field Service for Industries optimizes field operations by equipping service teams with advanced tools, enabling companies to maximize asset lifetime value and enhance customer satisfaction. This release includes unique capabilities tailored for field technicians to help with work order execution and asset management. TM Forum In the latest Summer ’24 release, Salesforce has delivered two additional TM Forum APIs, enabling seamless integration of Communications Cloud instances with external systems. These include the TMF620 outbound Product Catalog Management and TMF651 inbound Agreement Management APIs. Enterprise Sales Management Conclusion The main features in the Summer ’24 release allow businesses to operate more efficiently, enhance user experience, and create an open and flexible platform with TM Forum APIs. There are also many other exciting enhancements such as CPQ API improvements, built-in diagnostic tools for EPC configuration, and more. Like Related Posts Who is Salesforce? Who is Salesforce? Here is their story in their own words. From our inception, we’ve proudly embraced the identity of Read more Salesforce Marketing Cloud Transactional Emails Salesforce Marketing Cloud Transactional Emails are immediate, automated, non-promotional messages crucial to business operations and customer satisfaction, such as order Read more Salesforce Unites Einstein Analytics with Financial CRM Salesforce has unveiled a comprehensive analytics solution tailored for wealth managers, home office professionals, and retail bankers, merging its Financial Read more AI-Driven Propensity Scores AI plays a crucial role in propensity score estimation as it can discern underlying patterns between treatments and confounding variables Read more
