From Science Fiction to Reality: AI’s Game-Changing Role in Service and Sales AI for service and sales has reached a critical tipping point, driving rapid innovation. At Dreamforce in San Francisco, hosted by Salesforce we explored how Salesforce clients are leveraging CRM, Data Cloud, and AI to extract real business value from their Salesforce investments.
Case Study: Salesforce Advanced Forcsting and Streamline Operations Yields Big Change and Bigger Results
Salesforce has launched the next generation of Commerce Cloud, delivering a unified platform that connects B2C, DTC, and B2B commerce, along with Order Management, Payments, and more, to drive seamless customer experiences and revenue growth. With these innovations, businesses can scale across digital and physical channels while leveraging trusted AI and enterprise-wide data for smarter
AI democratization empowers non-experts by placing AI tools in the hands of everyday users, enabling them to harness the technology’s potential without requiring specialized technical skills. Today, IT leaders are increasingly focused on expanding AI’s benefits across the enterprise. The growing number of AI-based tools is making this more achievable. In some respects, democratization extends
The Salesforce hype machine is in full swing, with product announcements like Chatter, Einstein GPT, and Data Cloud, all positioned as revolutionary tools that promise to transform how we work. Is Agentforce Different? However, it’s often difficult to separate fact from fiction in the world of Salesforce. The cloud giant thrives on staying ahead of
Agentforce is how humans with AI drive customer success together, equips organizations with autonomous agents that boost scale, efficiency, and satisfaction across service, sales, marketing, commerce, and more New Agentforce Atlas Reasoning Engine autonomously analyzes data, makes decisions, and completes tasks, providing reliable and accurate results With Agentforce, any organization can build, customize, and deploy
Fintech firm Klarna is cutting ties with two major enterprise software providers, opting to automate its services using AI, and hints that more cuts could follow. Klarna co-founder and CEO Sebastian Siemiatkowski discussed the move during a recent conference call, as reported by Seeking Alpha. The company has already stopped using Salesforce, a platform that
Collaborative Business Intelligence: Connecting Data and Teams In today’s data-driven world, the ability to interact with business intelligence (BI) tools is essential for making informed decisions. Collaborative business intelligence (BI), also known as social BI, allows users to engage with their organization’s data and communicate with data experts through the same platforms where they already
Apple Unveils New AI Features at “Glowtime” Event In typical fashion, Apple revealed its latest product updates on Monday with a pre-recorded keynote titled “Glowtime,” referencing the glowing ring around the screen when Apple Intelligence is activated. Though primarily a hardware event, the real highlight was the suite of AI-powered features coming to the new
Maximizing SEO on a Budget: A Guide for Business Owners For business owners working within tight budgets, stretching every marketing dollar is crucial. While hiring expensive SEO experts can be tempting, there’s a wealth of untapped keywords that are already working for your competitors. The key is to uncover them and use them to your
Salesforce is launching its AI-powered Agentforce platform across its key clouds, including Sales, Service, Marketing, and Commerce. However, a significant question remains: Will enterprises be willing to pay $2 per conversation for Agentforce, especially without volume discounts? The introduction of Agentforce wasn’t unexpected, as CEO Marc Benioff has been discussing autonomous AI agents since the
Time is often equated with money, and that couldn’t be more accurate. These Work Easing Google AI Extensions will give you back some time. Time is an invaluable asset, essential for managing both work and life. Many find themselves overwhelmed with tasks, constantly battling stress and exhaustion due to a lack of time. This was
Fueled by the availability of chatbot interfaces like Chat-GPT, generative AI has become a key focus across various industries, including healthcare. Many electronic health record (EHR) vendors are integrating the technology to streamline administrative workflows, allowing clinicians to focus more on patient care. Whether you see EHR adoption as easy or challenging, the Impact of
In May 2023, Salesforce released a new CRM offering called the Nonprofit Cloud. Since then, Salesforce has continued to roll out new products and functionality within Nonprofit Cloud. This article originally appeared in Nonprofit Pro. If your nonprofit uses the Salesforce Nonprofit Success Pack (NPSP) or is considering a move to the Nonprofit Cloud, you might be interested
Conversational AI for Salesforce Supercharge your Salesforce workflows with the power of AI. Whether you’re tracking deals, reviewing pipeline performance, or uncovering insights, Qatalog’s AI assistant simplifies it all with natural language queries. Designed to understand the intent behind your questions, it delivers accurate, context-rich answers—no manual reporting required. Whether you’re a Salesforce novice or
