GoToWebinar

How do I set up custom call dispositions in the Salesforce integration? Create a picklist of custom call dispositions in Salesforce Classic and Salesforce Lightning and then link them to the GoTo Connect integration. Important: These steps need to be completed by your organization’s Salesforce admin. Salesforce Product How-to Salesforce Classic Create the Custom Call DispositionsGo to Setup > Customize > Activities > Activity Custom Fields.Click New and then go to Picklist > Next.Enter the custom call disposition’s Name, Label and Values.Click Next > Next > Save.Add the new call disposition to your call log by going to Settings > Create > Global Actions > Global Actions > Log a Call > Layout and then drag and drop the new call disposition into Log a Call.Click Save.Link New Call Disposition to GoTo Connect for SalesforceGo to Setup > Develop > Custom Settings.Go to GoTo ConnectSettings and then click Manage.Click New and then enter the new call disposition’s name from step 3 in create the custom call disposition above.Click Save and then navigate to Sales and refresh your browser. Salesforce Lightning Create the Custom Call DispositionsGo to Setup > Object manager > Activity > Fields & relationships.Click New and then go to Picklist > Next.Enter the custom call disposition’s Name, Label and Values.Click Next > Next > Save.Add the new call disposition to your call log by going to Settings > User Interface > Global actions > Log a Call > Layout and then drag and drop the new call disposition into Log a Call.Click Save.Link New Call Disposition to GoTo Connect for SalesforceGo to Setup > Custom code > Custom Settings.Go to GoTo ConnectSettings and then click Manage.Click New and then enter the new call disposition’s name from step 3 in create the custom call disposition above.Click Save and then navigate to Sales and refresh your browser. Salesforce GoTo Call Dispositions Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more