SFR-Guard
Responsible AI isn’t just about regulatory requirements. SFR-Guard assist in aligning technology with your company’s values and mission. From the Salesforce 360 Blog – https://www.salesforce.com/blog/sfr-guard-ensuring-llm-safety-and-integrity-in-crm-applications/ Securing the Future of AI: Salesforce’s SFR-Guard for Safe, Trusted Generative AI The Critical Need for AI Safety in the Age of Autonomous Agents As generative AI becomes deeply embedded in business workflows—from CRM interactions to code generation—ensuring these systems operate safely and ethically is paramount. At Salesforce AI Research, we’re pioneering advanced guardrail technologies that protect users while maintaining AI’s transformative potential. Understanding the Risks: Why LLM Agents Need Protection Modern AI agents act as autonomous assistants capable of: Three key threat vectors emerge: Introducing SFR-Guard: Salesforce’s AI Safety Framework Our SFR-Guard model family provides enterprise-grade protection specialized for CRM workflows, outperforming alternatives: Model Parameters Fine-Grained Detection Explanations Severity Levels Public Benchmark Private CRM Benchmark SFR-Guard 0.05B-8B ✅ ✅ ✅ 83.3 93.0 GPT-4o Unknown ✅ ✅ ✅ 78.7 84.5 LlamaGuard 3 8B ✅ ❌ ❌ 71.3 71.0 Key Innovations Deep Dive: How SFR-Guard Works Toxicity Detection Matrix Category Examples Hate Speech Racial/ethnic slurs Identity Attacks Targeted harassment Violence Threats or glorification Physical Harm Dangerous instructions Sexual Content Explicit material Profanity Obscene language Prompt Injection Protection Attack Type Defense Strategy Role-Play/Jailbreaks DAN attack prevention Privilege Escalation Policy enforcement Prompt Leakage Sensitive data masking Adversarial Suffixes Encoding detection Privacy Attacks PII redaction Malicious Code Secure code generation The Future of Trusted AI at Salesforce Our ongoing research spans: Experience safer AI today: SFR-Guard technologies power Salesforce’s Trust Layer, Security Checks, and Guardrails – ensuring your Agentforce deployments remain both powerful and protected. “In the AI era, trust isn’t a feature—it’s the foundation.”— Salesforce AI Research Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more