Salesforce Data Cloud Drives Customer Experience Transformation with New Data and AI Innovations Salesforce has unveiled new innovations within its Data Cloud, enhancing the way organizations transform customer experiences by leveraging data and AI. Key advancements include expanded support for unstructured data, enabling native processing of audio and video content—such as webinars and calls—to unlock
Use Case Highlights Introduction Salesforce is a powerful platform for building strong customer relationships. However, to maximize the value of your data, a strategic approach is essential. Unmanaged data can lead to inconsistencies, security vulnerabilities, and compliance issues, making it difficult to rely on Salesforce data for strategic decision-making. This data governance insight looks into
With the unprecedented surge in data—expected to grow by 22% this year according to the Salesforce State of Data and Analytics 2023 report—and the rapid evolution of AI, maintaining data quality and security has become more critical than ever. The AI and Information Management 2024 Report highlights that 52% of organizations encountered data quality issues
Salesforce has announced several major updates to its Data Cloud at the annual Dreamforce conference, aimed at enhancing data analysis and boosting the capabilities of its new AI agents, Agentforce. These updates include support for unstructured data in audio and video formats, 50 new data connectors, and a low-latency pipeline to ensure faster AI responses.
Increasing productivity is an ongoing challenge for businesses. A recent McKinsey study reveals that over half of employees feel they are relatively unproductive at work. This widespread issue underscores a deeper problem. Historically, productivity was seen as a measure of individual employee performance—high performers versus low performers. But with the growing reliance on software for
Salesforce is launching its AI-powered Agentforce platform across its key clouds, including Sales, Service, Marketing, and Commerce. However, a significant question remains: Will enterprises be willing to pay $2 per conversation for Agentforce, especially without volume discounts? The introduction of Agentforce wasn’t unexpected, as CEO Marc Benioff has been discussing autonomous AI agents since the
Salesforce Unveils Innovative Slack Updates Ahead of its Dreamforce conference in San Francisco later this week, Salesforce has introduced several groundbreaking updates to Slack, designed to consolidate company knowledge, data, agents, apps, and automation into a unified, agent-powered work operating system. New Slack Innovations. The latest enhancements to Slack include: Denise Dresser, CEO of Slack,
Salesforce has introduced Salesforce Foundations ahead of Dreamforce, offering a significant free upgrade that enables customers to unify data and functionality from various Salesforce products into a customizable portal. This portal gives users the flexibility to apply extensive data filters and perform actions directly within the Salesforce Platform. What is Salesforce Foundations? Salesforce Foundations provides
Salesforce has introduced Industries AI, a suite of foundational, pre-built, and customizable AI capabilities designed to address specific industry needs and challenges. This innovation aims to help customers quickly realize value by automating tasks such as matching patients to clinical trials, providing proactive maintenance alerts for vehicles and machinery, streamlining inventory management, and enhancing services
Salesforce Inc. today introduced Salesforce Foundations, a new suite of features designed to help large enterprises operating across multiple industries unify their sales operations. As a prelude to Dreamforce this free Salesforce upgrade allows customers to combine data and functionality from Salesforce products in a single, new portal. Available at no cost to all Salesforce
The first notable change in the field of language models is the significant expansion of context window sizes and a reduction in token costs. For instance, Anthropic’s largest model, Claude, has a context window exceeding 200,000 tokens, while recent reports indicate that Gemini’s context window can reach up to 10 million tokens. Under such circumstances,
Developer Enhancements Salesforce Flow Enhancements Flow Orchestrator Enhancements How to Access and Use Key Salesforce Features View the Automation Lightning App: Manage Steps in an Orchestration Stage: Customize the Flow Orchestration Work Guide Component: Customize SMS One-Time Password Delivery for Experience Cloud Sites: Control Authenticated Callouts Permissions: Improve Data Transmission Speed and Security with TLS
The Winter ’25 updates and retirements are available through the pre-release program. On August 30, 2024, Sandboxes will be upgraded, providing your organization with the Winter ’25 release experience. Connecting Unified Knowledge to Third-Party SystemsSteps to Implement: Before adding a connector, review the connector requirements in the Zoomin documentation. Then, in Setup, enter “Unified Knowledge”
Creating Apex Sharing Reasons Apex sharing reasons are essential for implementing Apex-managed sharing on custom objects. They define the purpose behind the sharing of records and streamline the process of managing sharing entries programmatically. By using Apex sharing reasons, you can: Why Use Apex Sharing Reasons? When Apex sharing reasons are configured, they appear in the Reason column of the
Salesforce Flow enables teams to create complex business automations with clicks, not code. This approach allows admins to manage more of the business logic, reducing the dependency on developers and increasing project velocity, thus delivering value to the business more quickly. However, deploying Salesforce Flows often poses significant challenges. In this article, we’ll explore why
