Workers in office jobs are missing out on essential AI training, crucial for adapting to the evolving labor market, according to a report from software giant Salesforce. Released Tuesday, the report is based on a series of anonymous surveys and reveals that approximately 70% of desk workers have not received training in generative AI. Furthermore, only 21% of respondents said their companies have clearly defined policies regarding approved AI tools and their usage. Additionally, 62% believe they lack the necessary skills to use the technology effectively. Despite this lack of formal training and clear policies, many workers are taking the initiative to use AI tools independently. The report highlights that “workers aren’t waiting for permission to use AI,” with 55% of survey respondents using unapproved tools and 40% using AI tools explicitly banned by their employers. The report emphasizes the need for clear protocols and approved tools to address data security and ethical concerns. Clara Shih, CEO of Salesforce AI, stresses the importance of continuous learning in response to the rapid changes in AI technology, stating, “The unprecedented pace of change in AI requires companies to upskill their entire workforce. This is not a ‘one-and-done’ exercise, but rather a continuous cycle of learning as AI evolves.” However, some companies are stepping up to meet this challenge. While less than half of U.S. companies had initiated AI training for their workers by April, according to a LinkedIn study, businesses like JPMorgan Chase, Amazon, PricewaterhouseCoopers, AT&T, Verizon, Moderna, and General Motors are launching AI literacy initiatives for their employees and the broader workforce. For instance, Amazon aims to train 2 million people globally in generative artificial intelligence by 2025. Like Related Posts Who is Salesforce? Who is Salesforce? Here is their story in their own words. From our inception, we’ve proudly embraced the identity of Read more Salesforce Marketing Cloud Transactional Emails Salesforce Marketing Cloud Transactional Emails are immediate, automated, non-promotional messages crucial to business operations and customer satisfaction, such as order Read more Salesforce Unites Einstein Analytics with Financial CRM Salesforce has unveiled a comprehensive analytics solution tailored for wealth managers, home office professionals, and retail bankers, merging its Financial Read more AI-Driven Propensity Scores AI plays a crucial role in propensity score estimation as it can discern underlying patterns between treatments and confounding variables Read more