Fintech firm Klarna is cutting ties with two major enterprise software providers, opting to automate its services using AI, and hints that more cuts could follow. Klarna co-founder and CEO Sebastian Siemiatkowski discussed the move during a recent conference call, as reported by Seeking Alpha. The company has already stopped using Salesforce, a platform that
Collaborative Business Intelligence: Connecting Data and Teams In today’s data-driven world, the ability to interact with business intelligence (BI) tools is essential for making informed decisions. Collaborative business intelligence (BI), also known as social BI, allows users to engage with their organization’s data and communicate with data experts through the same platforms where they already
Maximizing SEO on a Budget: A Guide for Business Owners For business owners working within tight budgets, stretching every marketing dollar is crucial. While hiring expensive SEO experts can be tempting, there’s a wealth of untapped keywords that are already working for your competitors. The key is to uncover them and use them to your
HOLMDEL, N.J., Sept. 18, 2024 /PRNewswire/ — Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), is one of the first contact center providers to join Salesforce’s Bring Your Own Channel for Contact Center as a Service (BYOC for CCaaS) pilot program. With BYOC for CCaaS, Vonage Premier for Salesforce Service
With investor enthusiasm for AI beginning to fade, Salesforce is shifting focus to its next AI wave, “Agentforce,” which will be showcased at the Dreamforce customer conference. This announcement comes at a time when Salesforce stock has underperformed, with revenue growth slowing and expectations building that AI-related revenue may not materialize until 2025. Salesforce and
Increasing productivity is an ongoing challenge for businesses. A recent McKinsey study reveals that over half of employees feel they are relatively unproductive at work. This widespread issue underscores a deeper problem. Historically, productivity was seen as a measure of individual employee performance—high performers versus low performers. But with the growing reliance on software for
Salesforce to Launch Pre-Built AI Tools for Healthcare in October Salesforce is introducing a new library of out-of-the-box AI tools specifically designed for healthcare operations, available through its Health Cloud. These generative AI features aim to streamline time-consuming tasks by integrating directly into clinician workflows, enhancing both the quality and efficiency of patient care. Key
Salesforce is launching its AI-powered Agentforce platform across its key clouds, including Sales, Service, Marketing, and Commerce. However, a significant question remains: Will enterprises be willing to pay $2 per conversation for Agentforce, especially without volume discounts? The introduction of Agentforce wasn’t unexpected, as CEO Marc Benioff has been discussing autonomous AI agents since the
Reflection 70B: HyperWrite’s Breakthrough AI That Thinks About Its Own Thinking In the rapid advancement of AI, we’ve seen models that can write, code, and even create art. But now, an AI has arrived that does something truly revolutionary—reflect on its own thinking. Enter Reflection 70B, HyperWrite’s latest large language model (LLM), not just pushing
The U.S. House of Representatives has passed the bipartisan BIOSECURE Act, targeting Chinese biotech firms such as WuXi AppTec and WuXi Biologics as national security risks. The legislation restricts American companies from partnering with these firms, potentially disrupting the drug supply chain. Bipartisan SupportThe bill passed with a strong majority of 306-81, garnering support from
Rearranging Dashboard Layout in Marketing Cloud Engagement You can customize the layout of your Social Studio dashboards by rearranging the cards in any tile order for dashboards you own. Important Update Salesforce will retire the Social Studio family of products on November 18, 2024. After this date, customers will no longer have access to Social
Healthcare leaders are increasingly optimistic about the transformative potential of AI and data analytics in the industry, according to a new market research report by Arcadia and The Harris Poll. The report, titled “The Healthcare CIO’s Role in the Age of AI,” reveals that 96% of healthcare executives believe AI adoption can provide a competitive
Salesforce Flow and Validation Rules are essential tools that every Salesforce admin frequently uses. In certain scenarios, you may need to create Flows or Validation Rules specifically for the Salesforce mobile app or exclude them from it. Additionally, you might want to implement different logic depending on whether the user is on the mobile app
In today’s fast-paced digital world, AI is no longer a luxury but a necessity for maximizing work efficiency. With the right AI tools, businesses and individuals can automate tasks, enhance creativity, improve customer engagement, and streamline operations. Here’s a breakdown of the Top 21 AI tools you should explore to elevate your productivity and stay
OpenAI has released its latest model, GPT-5, also known as Project Strawberry or GPT-o1, positioning it as a significant advancement in AI with PhD-level reasoning capabilities. This new series, OpenAI-o1, is designed to enhance problem-solving in fields such as science, coding, and mathematics, and the initial results indicate that it lives up to the anticipation.
