In Q2 2024, Salesforce Inc. filed 12 patents in the e-commerce sector, focusing on various innovative technologies. filed a patent for methods, systems, and computer program products that retrieve connection and membership information-these patents include methods for generating engagement recommendations for users in group-based communication platforms, techniques for generating user profile data based on user interactions, systems for recommending next actions based on behavior patterns, a recommendation service to boost historical electronic activity of products, and database systems that automatically generate records in a configurable and customizable manner. GlobalData’s comprehensive report on Salesforce provides an in-depth analysis of the company’s patenting strategy. You can purchase the report here. Despite these filings, Salesforce had no granted patents in e-commerce during Q2 2024. Recent Patent Salesforce in Ecommerce Application: Organizational Collaboration Connection Recommendations (Patent ID: US20240212005A1) Salesforce Inc. has filed a patent for methods, systems, and computer program products that retrieve connection and membership information of users in a group-based communication platform. This information is used to generate a graphical data structure comprising user nodes, communication channel nodes, group nodes, and edges representing the connections and memberships. Based on this data, the system creates engagement recommendations for users in one group to interact with users in another group. The method also includes generating communication connection strength values and group connection strength values to enhance the engagement recommendation process. The patent outlines a method for data processing that involves: The apparatus for data processing includes a processor, memory, and instructions to execute the method steps. Additionally, a non-transitory computer-readable medium is described, storing code for data processing with instructions for retrieving information, generating a graphical data structure, and providing engagement recommendations. The code also includes instructions for calculating communication and group connection strength values to improve engagement recommendations. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more