Salesforce Slack Archives - gettectonic.com - Page 2
Salesforce Slack
30Jan

Windows for Slack

With the Slack app your team is never farther than a click away.  Slack is now available for Android and iOS mobile devices. Slack takes up where email left off, working for today’s demands more than ever before.  And now Slack, and Slack for Windows, offers a whole fresh approach to productivity. With the new Slack you can sign in to multiple workspaces, get desktop notifications, and stay in touch with your team on the go. How do I download Slack app on Windows? If you want to download Slack, there are various options. For Windows, visit Slack.com/downloads. You’ll find the option to download Slack for Windows 7 or above. Click download then launch the Slack setup.exe file. How do I start Slack on Windows? To join us all on Slack: The Slack application is a proprietary business communication that is used by many multi-national corporations so that the team members in a team could talk to each about the needs and the responsibilities of the project in a organization. It was developed by Slack Technologies which is now acquired by Salesforce Inc. It is the most popular business communication application that facilitates the communication of thought process and idea flow of various tasks and processes while completing a project by the various members in team. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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January 30, 2023in Salesforce Slack
Slack's Next Gen Platform Released
27Jan

Slack’s Next Gen Platform Released

The Salesforce Slack platform lets you extend, expand, and automate your workspaces all while collaborating. Slacks Next Gen Platform Released. Slacks Next Gen Platform Released Slack’s advanced platform, initially in the beta phase for developers, is now progressively rolling out to all teams. Following nearly three years of community-driven experimentation, development, and testing, Slack is excited for you to explore the possibilities it unlocks for your teams: Modular Architecture: Introduce yourself to a new modular architecture rooted in building blocks like functions, triggers, and workflows. These elements are remixable, reusable, and seamlessly connect to the data flow within Slack. Enhanced Developer Experience: Enjoy a faster, more intuitive developer interface with new tools such as the Slack CLI and TypeScript SDK. These tools simplify and clarify the often tedious aspects of building atop the Slack platform. Secure Infrastructure: Benefit from secure deployment, data storage, and authentication powered by Slack-managed serverless infrastructure. The fast Deno-based TypeScript runtime keeps your focus on coding and user experience. Flexible User Experience: Experience a flexible user interface that facilitates easy sharing of your creations within Slack. Introduce a link trigger to make your workflow portable—share it in messages, add it to bookmarks, incorporate it into a canvas, and more. Slack Seeks Feedback Acknowledging the importance of feedback from developers, admins, and users, Slack understands the challenges encountered while building custom integrations. From ensuring enterprise readiness to keeping integrations up-to-date with new Slack features, your input has guided every decision, leading them to this point. The platform’s distinction lies in its extensive options and robust support, offering a fluid and expansive development experience. This approach has allowed Salesforce and Slack to explore innovative ways to integrate support structures directly within Slack, as echoed by Tyler Beckett, SaaS Operations Engineer at Workiva. Slacks Next Gen Platform Released to Include More Automation Slack’s platform is also designed to make workflows automatically extensible to the Slack surfaces of today and tomorrow. Focus on business logic, and Slack will ensure your functions and workflows seamlessly work in any new experience introduced in Slack. For example, the canvas is a new persistent surface where teams can create, curate, and share essential information like text, files, link unfurls, and more in a single view. From day one, you can embed workflows too, making it easy to discover and use them in a relevant context, such as adding an IT request workflow to an onboarding canvas. Talk to Tectonic today about adding Salesforce Slack to your Salesforce ecosystem. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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January 27, 2023in Salesforce Slack
Salesforce Slack Integration
30May

Salesforce Slack Integration

Salesforce Slack Integration gives you a powerful collaboration tool fully integrated with the Salesforce platform. Which Salesforce Slack App Is Right for Me? Salesforce for Slack apps bring Salesforce data and collaboration together in powerful new ways. But which apps best meet your use case? Refer here. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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May 30, 2022in Salesforce, Salesforce Slack
Salesforce Slack Integration
23May

Slack and Salesforce Announce Industry Specific Solutions

As the pace of digital transformation accelerates, businesses seek solutions to enhance productivity, foster connection and collaboration, and automate workflows in an increasingly digital-centric environment. Slack and Salesforce Industry Specific Solutions are leading the charge. Every company, regardless of size, can benefit from a digital platform that dismantles silos, fostering connectivity among people, tools, and customers—an approach we refer to as a digital HQ. However, embarking on digital transformation is a complex undertaking, demanding expertise and a profound understanding of trends shaping the business landscape and workforce. To address these challenges, we have collaborated with Slack and Salesforce consulting partners to introduce the initial phase of Slack Partner Industry Solutions. Slack and Salesforce Industry Solutions is the result! Earlier this year, we expanded Slack’s global consulting partner ecosystem. As the adoption of Slack continues to grow, our partners have invested in crafting solutions tailored to meet specific industry requirements, seamlessly integrating Slack into diverse work methodologies. Today, a broader array of solutions and services is available, empowering Slack and Salesforce customers to optimize their digital tools further. For those seeking a personalized solution aligned with their industry’s unique characteristics, Slack-certified consulting partners have developed tailored solutions for industries such as financial services, manufacturing, communications, retail, media, technology, and more. This development is particularly advantageous for Slack customers aiming to establish a digital HQ that aligns with the specific needs of their businesses. Customers will benefit from cutting-edge technologies offered by Slack and Salesforce’s Customer 360, complemented by invaluable services from our partners, encompassing advisory, strategy, organizational transformation, and change management. This collaborative effort aims to dismantle data silos, enabling organizations to collaborate productively in a work-from-anywhere paradigm. Our partners also provide strategic guidance, helping create digital HQs that address industry-specific challenges, such as intelligent case swarming for lapsing insurance policies, predicting customer churn in wealth management, streamlining manufacturing supplier onboarding and management, transforming contact centers for retail and consumer goods companies, or enhancing advertisement sales for communications and media businesses. “The world’s largest and most influential consultancies have recognized that every customer needs a digital HQ. Slack and Salesforce are a key enabler to make that happen. Having these partners engaged and primed to deliver these industry solutions is a big step in our ability to bring the digital HQ to market.” Richard Hasslacher, VP of Slack Alliances & Channels Like2 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more Salesforce Government Cloud: Ensuring Compliance and Security Salesforce Government Cloud public sector solutions offer dedicated instances known as Government Cloud Plus and Government Cloud Plus – Defense. Read more How Travel Companies Are Using Big Data and Analytics In today’s hyper-competitive business world, travel and hospitality consumers have more choices than ever before. With hundreds of hotel chains Read more

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May 23, 2022in Salesforce Financial Services Solutions, Salesforce for Nonprofits, Salesforce Health and Life Sciences Solutions, Salesforce Hospitality Travel and Transportation, Salesforce Implementation Services, Salesforce Manufacturing Automotive Energy, Salesforce Public Sector Solutions, Salesforce Slack
Salesforce Slack Integration
13May

Workflows for Salesforce Slack

We all rely on processes to keep our teams organized and propel work forward. However, manual processes can be cumbersome, with work often getting lost in the chaos of Slack DMs or crowded team channels. Imagine if there were a way to structure processes into forms within Slack, allowing people to fill them out and automatically route requests to the appropriate individuals for follow-up. This is where Slack workflows come into play. What are Workflows for Salesforce Slack? A workflow is a multi-step process within your company, representing the sequence of tasks undertaken to achieve a business objective. Examples of Workflows for Salesforce Slack include: Workflows have a sequence of steps: Each workflow consists of multiple stages that typically occur in a specific order. Workflow Automation: Workflow automation is the use of software to streamline multi-step, multi-team workflows, ensuring the correct steps are followed, and tasks are completed efficiently. Types of Workflow Automation: Benefits of Workflow Automation in Slack: By incorporating workflow automation into Slack, teams can enhance efficiency, maintain structure, and reduce the risk of tasks getting lost or delayed. Contact Tectonic to learn more about Slack integration. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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May 13, 2022in Salesforce Financial Services Solutions, Salesforce for Nonprofits, Salesforce Health and Life Sciences Solutions, Salesforce Hospitality Travel and Transportation, Salesforce Manufacturing Automotive Energy, Salesforce Public Sector Solutions, Salesforce Slack
Salesforce Slack
27Apr

Slack Process Automation

Salesforce’s Slack team collaboration tool extends beyond facilitating communication across channels; it empowers users to automate routine processes seamlessly through the Workflow Builder tool. This feature, available in Slack, offers a range of tools to streamline processes both within and outside Slack, all without the need for coding. Slack process automation improves the power and usage of the collaboration tool. The versatility of workflows is vast, accommodating simple to complex processes that can connect with various apps and services, not limited to Slack and Salesforce alone. With over 2,400 apps in the Slack App Directory, integration possibilities are extensive. Should a pre-built app fall short, customization options allow tailoring to specific business needs without the necessity for coding expertise. Building a workflow primarily requires identifying routine business processes suitable for automation, whether through app installation or custom Workflow Builder creation. The absence of coding prerequisites makes this accessible to a broader audience. Workflow Builder considers any series of sequential, repeatable tasks aimed at achieving a specific goal as a viable process for automation. Since Salesforce’s acquisition of Slack in 2021, the platform has become a pivotal collaboration tool within and beyond the Salesforce ecosystem. Its popularity has surged, particularly in remote-based work environments, where integrations with various applications synchronize data into Slack, providing a single, accurate source accessible to all team members. This, coupled with automation features directly accessible from the Slack app, significantly reduces manual task durations. Eight highly recommended Slack automations, facilitated through pre-built templates, cover various aspects, including recruiting, lead management, deal alerts, quote-to-invoice processes, project status tracking, time tracking, support case management, and even creative applications like hue light automation. Tectonic offers expertise in custom Slack integrations with Salesforce projects. Companies can explore how Slack enhances team collaboration and process automation by connecting with us. Slack Workflows Importantly, Slack workflows extend beyond Salesforce integration, working seamlessly with other platforms such as Zapier, Centro, Google Sheets, AttendanceBot, Polly, Datadog, Fellow, Automate.io, BirthdayBot, Jira, Workstreams, ToDoBot, Workast, Simple Poll, and more. The Workflow Builder feature enables the creation of predefined triggers and steps to automate processes directly within the Slack app. Triggers can be manually selected, initiated by emoticon selections, or set to run automatically. Once triggered, the workflow’s steps unfold in the selected order, allowing the seamless execution of various tasks. Process Automation in Slack The possibilities for automation using Workflow Builder in Slack are extensive, ranging from employee onboarding, customer support, content and communication review, to sales lead and marketing campaign management, request approval processes, and beyond. Slack, in conjunction with Tectonic, stands ready to bring these envisioned automations to life for organizations seeking enhanced efficiency and collaboration. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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April 27, 2022in Data, Google, Mulesoft, Salesforce, Salesforce Implementation Services, Salesforce Managed Services, Salesforce Slack
Salesforce Slack
18Apr

Swarming with Slack

Enhance case resolution and field service efficiency by promoting instant collaboration through Salesforce Slack “swarming”. Facilitate quick access to the right experts using Expert Finder, initiating a swarm channel directly from a case or incident. The seamless integration ensures that agents can participate in a Slack swarm without leaving the console, maintaining access to crucial Salesforce CRM data. Your service team comprises individuals working to resolve customer issues. Using a swarm from a Slack channel to engage the appropriate experts and document activities in Salesforce. To start a swarm using the Service Cloud for Slack app, go to the About tab and select the Start command for /service-swarm-start. Alternatively, invoke a swarm from the Attachments and shortcuts search or with the slash command. Press the return key to activate the command. Choose your preferred swarming method and select Next. Swarm in a New Channel: Create a swarm in a new Slack channel directly from Slack. Enter swarm information in the prompted window fields and click Create. Visit the new swarm channel to collaborate with other agents. To update the record in Salesforce, click Finish Swarming or use the slash command /service-swarm-close. Select members to add to the swarm, view the record, or finish swarming. Note that swarm member records are generated when new members join the swarming Slack channel. To reopen a swarm, click Reopen Swarm. Swarm in an Existing Channel: Create a swarm in an existing Slack channel. Enter swarm details in the prompted window fields and click Create. The Service Cloud for Slack app sends a pinned notification to the selected channel, announcing the new swarm request. Use buttons on the request to view information or close the swarm when the issue is resolved. Select members, view the record, or finish swarming. When complete, the swarm is marked Closed, and the case is linked in the first unpinned post. Only open swarms remain pinned for easy access in channels with multiple swarms. In response to recent challenges, a series featuring insights from customer service leaders and experts explores industry trends and tactics for success. The first post includes discussions with Jim Roth, EVP of Customer Support at Salesforce, and Kevin Albers, VP of Customer Experience at Slack, addressing digital solutions, agent burnout, and collaborative swarming models. In a digital-first world, customer expectations have risen. Companies are adapting with tools like live agent chat and digital support. Jim Roth emphasizes the need to meet customers where they are, leveraging digital innovations to enhance customer experiences. Growing expectations have increased call volume and case complexity, leading to agent burnout. Kevin Albers suggests addressing this with proper tooling, reducing cognitive overload, and empowering agents to be part of the solution through experimentation. Transitioning to a Swarming Model Transitioning from a tiered model to a swarming model, where a single agent owns a case from start to finish, has shown impressive results. Jim Roth highlights the benefits of a tierless model, including reduced wait times, retained context, and increased agent satisfaction. The swarming model benefits agents by providing rewarding challenges, training opportunities, and expanded experiences. Kevin Albers emphasizes that empowering agents leads to higher engagement and better solutions. Successful Swarming with Slack Tips for successful swarming in Slack include creating workflows, utilizing emoji reactions for status updates, and leveraging Slack’s public API for advanced analysis. The aim is to deliver an easy and expert experience to customers through faster resolution and collective wisdom. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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April 18, 2022in Salesforce Development Services, Salesforce Hospitality Travel and Transportation, Salesforce Manufacturing Automotive Energy, Salesforce Public Sector Solutions, Salesforce Slack
Salesforce Slack
11Mar

What is Slack?

Chances are a co-worker has at least once offered to “Slack” you something—whether it’s a file, a work order, or a phone number. The first time I heard this phrase, I was concerned about potential physical harm, only to learn that “Slack” refers to a messaging application for businesses and much more.  This insight takes a deep dive into Salesforce’s collaborative tool. Slack is a messaging app for businesses that connects people to the information they need.  Many companies utilize Slack from Salesforce as a centralized hub for various purposes. From project collaboration to casual “water cooler” conversations. This is especially vital for remote teams spread across different locations and time zones. At Tectonic, we’ve integrated Slack channels for accounts and Salesforce tools. For projects, events, webinars, and training, fostering seamless communication. Slack is becoming increasingly popular for its compatibility with Salesforce and numerous applications, across diverse workplaces. As opposed to text messaging or emails, Slack is an efficient messaging app making it easier to communicate and organize conversations. To understand Slack, it’s helpful to distinguish between its two primary communication forms. Channels and direct messages (DMs). Slack channels are tailored by users to bring the right people together. By facilitating the sharing of information, files, thoughts, and project details. In contrast, direct messages are private, one-off conversations ideal for topics outside specific channels. Conversations within the channels are transparent and accessible to everyone, except for private channels, marked with a lock symbol. Direct messages, on the other hand, are suited for smaller, individual conversations. Starting a new conversation in the platform is as simple as clicking the compose button and drafting a message. It can be for a specific channel or individual. Mentioning a team member using @team-members-name ensures that they see your message and are notified when it is posted. Emojis Slack’s wide variety of emoji reactions add a fun element, with commonly used emojis like eyes or check marks indicating engagement or task completion. Custom emojis can be created for personalized use or to trigger automated workflows within your Salesforce project.  The eyes emoji, for example, typically means the message reader is taking at a look at whatever was referenced in the post.   Slack customization is a key aspect of its effectiveness. Updating your profile, integrating with your calendar for availability status, and setting relevant notifications. Utilizing shortcuts, apps, and integrations can enhance collaboration efficiency. Tectonic conducts a comprehensive discovery of your organization’s processes to recommend tailored ways this tool can boost your overall efficiency. Sharing files is easy, with seamless integration with popular file storage tools like Dropbox and Google Drive. Slack’s scheduling feature allows you to compose messages and schedule delivery at more appropriate times, making it a valuable organizational time management tool. Users can set their in and out of office times. Thus silencing notifications outside working hours. Slack also has a mobile app so users can stay connected from anywhere. Chat-based Collaboration Comparisons This chat-based collaboration tool that emphasizes communication. Whereas Microsoft Teams is a comprehensive collaboration suite that offers chat, video conference, and integrated document management.  Teams is a part of the Microsoft ecosystem, while Slack is a standalone tool from Salesforce with robust third party integrations. The primary difference between Google Chat and Slack includes search and customization options and the amount of storage offered. Slack offers more customization options, Google Chat offers unlimited storage in Business and Enterprise plans. Slack differs from Skype in that it takes communication to the level of collaboration by bringing together teams, tools, and workflows in a single platform. The sweet spot for Slack seems to be in companies with 20-50 employees. Many businesses are moving away from email and into channels, Away from legacy suites and onto customizable platforms that can connect more easily.  In 2019 the platform broke the 12 million user daily activity level and continues to grow by about 37% every year. Cross-channel Integrations Slack offers thousands of cross-channel integrations with other apps, not just email and Salesforce. This collaborative tool was developed by Slack Technologies, owned by Salesforce. It offers freemium and paid subscription services, and offers text messaging, file and media sharing, voice and video calls, and group chat for team collaboration. Slack has the capacity to support an unlimited number of users per organization, channels per workspace, and over 100,000 users on a channel. All content in the channels is searchable. Thereby making it an easy repository for conversations which ultimately contain a lot of information users want to reference back to.  Slack also offers bookmarking of content, pinning of content and other assorted features for information organization. Default Slack settings encrypt data at rest and data in transit. Data is further protected with tools like Slack Enterprise Key Management, audit logs, and integrations with top data loss prevention providers. Slack received its official name in 2012 from Stewart Butterfield. He replaced the product codename of linefeed with the communication tool which he said was derived from Searchable Log of All Conversation and Knowledge. If you’re curious about how Slack can enhance your Salesforce experience, reach out to Tectonic for a free quote or demo today. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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March 11, 2022in Data, Enterprise, Google, Salesforce, Salesforce Slack
Salesforce Slack
19Oct

Salesforce Slack Explained

In December 2020, Salesforce made its largest acquisition to date by purchasing Slack for $27.7 billion. Slack is a business messaging app that facilitates direct communication among colleagues and enables collaboration through dedicated channels designed for specific purposes, such as project management or regional office discussions. Salesforce acquired Slack with the aim of transforming business communication, particularly in the evolving landscape of remote work. Explore the initial integrations introduced by Salesforce to seamlessly unite the functionalities of these two platforms. Slack is where work happens, offering one platform for your team to share, collaborate, and move business forward. Tableau integrates with Slack, helping everyone across your organization make smarter, faster decisions. Whether it’s notifications for data-driven alerts, intuitive search commands so you can find analytics content, or seamless sharing across your entire organization, Tableau and Slack put data at the center of every conversation. CRM Analytics offers a native analytics solution for Salesforce users. Quickly find, share, and collaborate on analytics from CRM Analytics directly from Slack. You get easy access to recent and favorite assets, as well as the ability to search for analytics and share with everyone on your team, including external stakeholders with Slack Connect. Not only that, but you can proactively stay updated on all of your insights with Slack notifications for data-driven alerts, regular digests of watchlist metrics, and more. If you need to dig deeper, you can quickly jump into CRM Analytics. What is Slack used for? Slack is a messaging app for business that connects people to the information they need. By bringing people together to work as one unified team, Slack transforms the way organizations communicate. Why is Slack so popular? Slack is a cloud-based communication tool that provides transparency, flexibility, collaboration, security, integration, and automation. These features combined make Slack the ultimate communication tool for businesses and teams. Slack gets expensive, especially compared to similar collaborative software. There is a free plan, but it’s a bit limiting for businesses that need to access historical messages and documents beyond 90 days. Why is Slack better than Google Chat? Slack: Provides advanced security features, including enterprise-grade data protection. Google Chat: Offers a functional mobile app, consistent with its desktop version. Slack: The mobile app is highly rated, offering a near-complete experience compared to the desktop version. Why do employers like the use of “Slack?” It has expansive information storage capacity. It is useful for lengthy discussions. It is not distracting to employees. It allows them to monitor, log, and archive all communication. Like Related Posts Salesforce Integrations How do you make Salesforce even better? Integrate it with all the third party apps you already use. From productivity Read more Salesforce Acquires Slack The buzz surrounding the Salesforce Acquires Slack announcement has been ongoing, culminating in the official approval on December 1, 2020, Read more Salesforce and Project Management First of all, we need to begin this section by clarifying that Salesforce is not primarily intended as a project Read more Salesforce Updates Sustainability Cloud with Slack Salesforce has unveiled its updated Sustainability Cloud, integrating the newly acquired Slack, alongside the achievement of net zero emissions across Read more

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October 19, 2021in Salesforce Slack
Slack and Salesforce
21Dec

Salesforce Acquires Slack

The buzz surrounding the Salesforce Acquires Slack announcement has been ongoing, culminating in the official approval on December 1, 2020, with Salesforce, a leading CRM entity, acquiring Slack for a substantial $27.7 billion. Salesforce’s CEO, Marc Benioff, hailed the acquisition as a ‘match made in heaven,’ and this sentiment resonates widely. While Salesforce had previously ventured into the collaboration space with Chatter, Community Cloud, and Quip, the results weren’t as impactful as desired. However, the incorporation of applications and data integration through Mulesoft and business intelligence via Tableau bolstered Salesforce’s toolkit. The addition of Slack solidifies Salesforce’s entry into the communication and collaboration domain. This acquisition signals a transformative shift in the digital work landscape, particularly for digital natives. It signifies a strategic move by Salesforce to enhance its focus on customer-facing tools and delve into the employee engagement market. The collaboration with Slack positions Salesforce to address the market dynamics more effectively. The integration of Salesforce’s CRM capabilities with Slack’s platform, which unites people, data, and tools for seamless collaboration, is poised to reshape the market. Slack’s open platform, with integration capabilities spanning 2400 apps, positions Salesforce to tap into a broad user base. The collaboration will contribute revenue and data to fuel Salesforce’s AI projects, amplifying its capabilities. The impact on Microsoft is noteworthy, as Slack becomes a formidable competitor to Microsoft’s Teams. This intensifies the competition in the cloud services arena, particularly amid the accelerated shift towards remote work. For users, the amalgamation of Salesforce and Slack promises to create a new ‘operating system’ for businesses navigating the digital landscape. This unified platform aims to simplify organizational workflows, connecting employees, customers, and partners seamlessly. Key implications for users include the ability to: Salesforce’s plan to integrate Slack with its Customer 360 software and designate Slack as its new interface underscores its commitment to revolutionizing communication, collaboration, and action on customer information. The user benefits extend to facilitating conversations among sales teams, customers, and playing a pivotal role in customer service. The recent introduction of Slack Connect, enabling communication and collaboration with external partners, further expands Slack’s utility. Salesforce’s extensive enterprise app ecosystem combined with Slack’s capabilities sets the stage for a robust open ecosystem of apps and workflows. This collaborative environment empowers developers to innovate and create applications that align with customer preferences. While Salesforce envisions future revenue and growth through the integration of Slack, the operational intricacies of this merger may pose challenges. Salesforce’s past strategies suggest an initial hands-off approach, allowing Slack to operate independently. This acquisition marks the initial steps toward reshaping how we work, collaborate, and automate workflows and business processes in the cloud. Content updated December 2023. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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December 21, 2020in Marketing Automation, Mulesoft, Salesforce, Salesforce Slack
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