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public sector and tribal government

Subscription Models

In today’s business world, numerous companies are either adopting or considering the implementation of paid subscription models. A subscription model involves providing products or services to customers on a recurring basis, usually monthly or annually, in exchange for a regular and likely reduced fee. This approach helps companies establish predictable revenue streams, foster customer loyalty,

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Salesforce Einstein and Einstein Automate

AI Fundamentals

The concept of Artificial Intelligence (AI) has long been a fascination for storytellers and sci-fi enthusiasts. However, for a considerable period, most individuals didn’t give AI much serious consideration, perceiving it as a distant futuristic sci-fi possibility. Nevertheless, researchers and computer scientists have been actively working to transform the dream of AI into a tangible

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Salesforce Communications Cloud

Salesforce Communications Cloud

Salesforce’s Communications Cloud enables the delivery of digital-first journeys and seamless order processes, offering time and cost savings while enhancing operational efficiencies. In collaboration with Tectonic, this Salesforce tool empowers the creation of straightforward yet powerful digital experiences. It aids in streamlining product and service launches, adhering to industry standards, architectures, and leveraging predictive analytics

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Benioff Dreams of AI Making Messaging Intelligent

Benioff Dreams of AI Making Messaging Intelligent

During the company’s recent earnings call, Salesforce CEO Marc Benioff spoke about the “revolutionary” impacts of generative AI, emphasizing the immense potential it holds for the tech industry. Benioff Dreams of AI Making Messaging Intelligent. Benioff highlighted Salesforce’s integration of OpenAI’s ChatGPT platform into Slack, the workplace messaging app owned by Salesforce. This integration aims

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Salesforce Sales Cloud

Salesforce Sales Cloud GPT

What is Salesforce Sales Cloud GPT? Salesforce’s Einstein GPT is a robust AI tool that seamlessly integrates both public and private AI models with CRM data. This unique synergy allows users to articulate natural-language queries directly within the Salesforce CRM environment, resulting in continuously adapted AI-generated content tailored to evolving customer information and requirements. Salesforce

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Race to AI for CX

AI emerges as a transformative force revolutionizing the customer experience (CX) landscape in the dynamic world of global e-commerce. Its ability to handle extensive data and facilitate large-scale automation empowers brands to offer tailored and seamless CX journeys, fostering customer loyalty and satisfaction. The great race to AI for CX is upon us. In the

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Salesforce

Salesforce for Outlook Retirement Moved to 2024

Is Salesforce for Outlook retiring in June 2023? Salesforce for Outlook Retirement Moved. Tectonic looks forward to helping your organization prepare for Salesforce for Outlook retirement and decide which products you want to migrate to.  We will help you plan and execute your move. The Tectonic Team Salesforce for Outlook Retirement Salesforce for Outlook product

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Tableau Pulse and Tableau GPT

Announcing Tableau Pulse and Tableau GPT

It’s fair to say that many are familiar with ChatGPT, the groundbreaking Large Language Model from OpenAI that has transformed how we work and interact with AI. At TC 2023, Tableau announced a new tool called Tableau GPT. But what exactly is Tableau GPT, and how does it fit into Tableau’s suite of products? Announcing

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Migrating from Zoho to Salesforce

Migrating from Zoho to Salesforce

Migrating from Zoho to Salesforce is a major undertaking that can significantly enhance a business’s CRM processes as it scales. To ensure a smooth transition, careful planning, data preparation, and execution are essential for accurate and efficient data transfer. In this guide, we’ll outline a step-by-step approach to migrating from Zoho to Salesforce, covering everything

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Salesforce for Transportation and Logistics

Transportation, Logistics, The Cloud, and CRM

Transportation and logistics and crm. Typically, the state of transportation and logistics (T&L) mirrors the state of the economy, with FedEx earnings serving as a reliable indicator of how the rest of the players in the industry are doing. However, the past few years have been anything but normal. The pandemic led to a surge

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Slack and AI

Just When You Thought We Were GPT’d Out, Here Comes Slack and Generative AI

Since its public introduction in 2014, Slack has transformed from its original concept, a searchable log of all conversation and knowledge, into a comprehensive productivity platform that has reshaped how work and co-working is conducted. Get ready! Here comes Slack and Generative AI! In a recent release, Salesforce Slack unveiled a next-generation platform. A platform

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