MuleSoft provides the easy-to-use tools you need to automate your way to higher productivity and lower costs.  Announcing MuleSoft Direct for Salesforce Industry Clouds!

Salesforce and MuleSoft have introduced a groundbreaking connectivity solution, MuleSoft Direct for Industry Clouds, designed to expedite project delivery and foster innovation within specific industries. This solution empowers both business and IT professionals to swiftly implement industry-standard integration use cases, enhancing critical business operations. The initial rollout of MuleSoft is now accessible for Salesforce Communications Cloud and Energy & Utilities Cloud.

Key Significance:

In the post-pandemic landscape, the demand for quicker and more efficient project delivery is paramount. Industries face increased pressure to adopt interoperability standards such as Fast Healthcare Interoperability Resources (FHIR), Banking Industry Architecture Network (BIAN), and TeleManagement Forum (TM Forum). MuleSoft Direct for Industry Clouds addresses these demands by delivering turnkey connectivity solutions tailored for specific industries, streamlining the integration of systems and data.

Leverage pre-built solutions in industry standard for business critical operations to accelerate time to value.

Innovation Highlights:

With MuleSoft Direct, industry-leading connectivity is accelerated in the following ways:

• Centralized Hub: Business users, including Salesforce administrators, gain a centralized hub to initiate Industry Cloud connectivity. They can leverage packaged integration use cases that are easily enabled within Salesforce.
• Pre-Deployed Workflows: MuleSoft comes pre-deployed with connectors and workflows that MuleSoft developers can customize as needed through the Anypoint Platform. This approach significantly expedites the implementation of crucial workflows while allowing for the necessary customization.
• Automatic Integration Updates: The integration automatically updates and flows to the deployed use case in Salesforce, providing seamless connectivity.

MuleSoft Direct for Salesforce Industry Clouds

MuleSoft Direct simplifies connectivity by offering pre-built industry-specific use cases that cater to unique and complex business requirements. Use cases for Communications and Energy & Utilities include validating addresses and services during quoting and ordering, submitting new orders to order management systems, and streamlining billing processes.

Future Steps:

MuleSoft Direct solutions are set to expand to Health Cloud and Financial Services Cloud in the coming year, addressing integration needs related to Prior Authorization and fee reversals. There are plans to onboard additional industries in the future.

Perspective from Salesforce and MuleSoft:

“MuleSoft helps you automate any system and connect to any data, anywhere,” emphasizing the embedding of modern, industry-compliant connectivity and automation into industry clouds.

Liam Doyle, SVP, Product Management, Mulesoft

Jujhar Singh, EVP & GTM, Salesforce Industries, emphasized the significance of MuleSoft Direct in accelerating the implementation of industry cloud solutions, pre-building and packaging critical connectivity use cases to hasten customers’ time to value.

Connectivity made easy for…

Health Cloud

Speed up Prior Authorization and power patient 360 initiatives with FHIR integrations directly in Health Cloud.

Financial Services Cloud

Modernize legacy systems to deliver digital-first experiences with BIAN integrations directly in Financial Services Cloud.

Communications Cloud

Streamline service and order operations with TM Forum integrations directly in Communications Cloud.

Energy & Utilities Cloud

Expedite key service processes with packaged billing and pricing integrations directly in Energy & Utilities Cloud.

Consumer Goods Cloud

Implement key initiatives like trade promotion management faster with pre-built integrations directly in Consumer Goods Cloud.

Media Cloud

Enhance key media & entertainment operations with pre-built integrations directly in Media Cloud.

If you’re a beginner in data integration tools, this could be a reason why Mulesoft may not be right for you. It has a vast number of integrations and capabilities that can make it difficult for beginners to use.  Contact Tectonic today for assistance.

Content updated January 2024.