What’s Happening at Salesforce? The Latest on AI, CRM, and Data Innovations OneMagnify and CX Today have collaborated to explore the latest advancements in AI, CRM, and data at Salesforce. The Salesforce suite is evolving rapidly, driven by the emergence of generative AI, large language models, and increasingly diverse customer demands. Discover how Salesforce is
Recent advancements in AI have been propelled by large language models (LLMs) containing billions to trillions of parameters. Parameters—variables used to train and fine-tune machine learning models—have played a key role in the development of generative AI. As the number of parameters grows, models like ChatGPT can generate human-like content that was unimaginable just a
Streamline Your Sales Process with the Right Automation Software Sales reps typically spend just 30% of their week actually selling, according to the Salesforce State of Sales report. The rest of their time is consumed by tasks like prioritizing leads, data entry, and quote generation. These repetitive, time-intensive activities can be simplified with sales force
NYT Issues Cease-and-Desist Letter to Perplexity AI Over Alleged Unauthorized Content Use The New York Times (NYT) has issued a cease-and-desist letter to Perplexity AI, accusing the AI-powered search startup of using its content without permission. This move marks the second time the NYT has confronted a company for allegedly misappropriating its material. According to reports,
The Third Wave of AI at Salesforce: How Agentforce is Transforming the Landscape At Dreamforce 2024, Salesforce unveiled several exciting innovations, with Agentforce taking center stage. This post explores the key changes and enhancements designed to improve efficiency and elevate customer interactions. Introducing Agentforce Agentforce is a customizable AI agent builder that empowers organizations to
Generative AI Will Overtake Legacy Stack Vendors With the rise of generative AI, legacy software vendors like Appian, IBM, Salesforce, SAP, Pegasystems, IFS, Oracle, Software AG, TIBCO, and UIPath are becoming increasingly obsolete. These vendors represent the old guard, clinging to outdated business process automation systems, while the future clearly belongs to AI-driven innovation. Back
Bridging the Gap Between Data and Decisions One of the biggest challenges in enterprise technology is the fragmentation of data across various systems, commonly referred to as data silos. Salesforce research shows that 81% of IT leaders believe these silos prevent their organizations from fully utilizing data, while 94% of business leaders feel they should
Salesforce CEO Marc Benioff recently critiqued Microsoft for overhyping the capabilities of its Copilot AI tool, arguing that the tech giant has done a “tremendous disservice” to the industry. In a Rapid Response interview with Bob Safian, Benioff emphasized that Salesforce’s Agentforce is “what AI was meant to be.” More excited than ever, he sees
Generative AI has emerged as the most dominant trend in data management and analytics, overshadowing all other technologies. This prominence began with the launch of ChatGPT by OpenAI in November 2022, which significantly advanced the capabilities of large language models (LLMs) and demonstrated the transformative potential of generative AI (GenAI) for enterprises. Generative AI’s impact
With artificial Christmas trees and holiday inflatables already appearing alongside Halloween decorations at big-box retailers, (and in neighbors’ yards before the first drop of pumpkin spice has been sipped) it’s clear that the holiday season is beginning earlier than ever this year. However, according to a new forecast from Salesforce, the expected holiday sales boost
What Marketers Need to Know About AI Agents, Tech’s Next Big Bet Companies like Salesforce and OpenAI are making significant investments in AI agents, which are digital assistants poised to represent the next evolution of artificial intelligence. These agents promise to autonomously handle a variety of tasks, from making reservations to negotiating business deals. During
Einstein Copilot for Healthcare – Salesforce has introduced a new AI-powered healthcare assistant within its CRM system, marking its latest move to expand into the healthcare industry. As AI development accelerates, tech giants like Microsoft, Google, Amazon Web Services, and Salesforce are capitalizing on the opportunity to integrate AI and cloud technologies into healthcare to
SingleStore Acquires BryteFlow, Paving the Way for Real-Time Analytics and Next-Gen AI Use Cases SingleStore, the world’s only database designed to transact, analyze, and search petabytes of data in milliseconds, has announced its acquisition of BryteFlow, a leading data integration platform. This move enhances SingleStore’s capabilities to ingest data from diverse sources—including SAP, Oracle, and
In early September, Salesforce introduced its latest innovation: Salesforce Agentforce. This AI-powered suite is part of Salesforce’s expanding portfolio aimed at enhancing efficiency and streamlining business operations. Autonomous Agents on the Agentforce Platform are here. What is Salesforce Agentforce? Salesforce Agentforce is a platform designed to build autonomous AI agents, allowing businesses to manage critical
While electronic health records (EHRs) have improved data exchange for care coordination, they have also increased the clinical documentation burden on healthcare providers. Research from 2023 suggests that clinicians may now spend more time on EHRs than on direct patient care. On average, providers spend over 36 minutes on EHR tasks for every 30-minute patient
