Hyperforce Archives - gettectonic.com
Storing and Querying Log Data with Event Log Objects
25Feb

Storing and Querying Log Data with Event Log Objects

The Event Log Object framework provides a structured way to access event data stored in Salesforce. Unlike Event Log Files, which present event data as downloadable CSV files, Event Log Objects allow users to query event logs directly using SOQL. This approach offers a more integrated and dynamic way to analyze security, performance, and user activity data within Salesforce. Key Features of Event Log Objects Availability and Requirements Enabling Event Log Objects To enable Event Log Objects, follow these steps in Setup: Querying Event Log Data Event Log Objects provide valuable insights through SOQL queries, allowing organizations to track activity across security, application performance, and user engagement. Sample Queries by Use Case Security Analysis Identify users exporting the most rows via reports: sqlCopyEditSELECT UserIdentifier, SUM(RowCount) FROM ReportEventLog WHERE Origin=’ReportExported’ AND DAY_ONLY(Timestamp) > LAST_N_DAYS:10 GROUP BY UserIdentifier ORDER BY SUM(RowCount) DESC Application Performance Monitoring (APM) Track unexpected Apex exceptions by category: sqlCopyEditSELECT ExceptionCategory, COUNT(Timestamp) FROM ApexUnexpectedExcpEventLog WHERE DAY_ONLY(Timestamp) > LAST_N_DAYS:10 GROUP BY ExceptionCategory ORDER BY COUNT(Timestamp) DESC Product Intelligence Determine the most loaded Lightning pages: sqlCopyEditSELECT COUNT(Timestamp), PageUrl FROM LightningPageViewEventLog WHERE DAY_ONLY(Timestamp) > LAST_N_DAYS:10 GROUP BY PageUrl ORDER BY COUNT(Timestamp) DESC Key Considerations Available Event Log Objects Salesforce provides a wide range of Event Log Objects, each designed to capture specific types of system events: Visualizing Log Data with CRM Analytics Organizations can transform raw log data into actionable insights using Salesforce Direct in CRM Analytics. This enables users to: Best Practices for Event Log Objects To maximize the value of Event Log Objects, follow these best practices: By effectively leveraging Event Log Objects, organizations can enhance security monitoring, troubleshoot performance issues, and gain deeper insights into Salesforce activity. For more details on Event Log Objects and their use cases, refer to the Salesforce Object Reference Guide. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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February 25, 2025in Data, Enterprise, Hyperforce, Salesforce, Salesforce Shield0 Comments
AI evolves with tools like Agentforce and Atlas
03Feb

Salesforce Atlas

Salesforce Atlas: The Brainpower Behind AI-Driven Transformation A New Era of AI for Enterprise AI is reshaping industries at an unprecedented pace, and agentic AI—AI that can think, plan, and act autonomously—is at the forefront of this revolution. Salesforce is leading the charge with Agentforce, a low-code platform that allows businesses to build, refine, and deploy autonomous AI agents across multiple business functions. At the core of this innovation is Salesforce Atlas, the reasoning engine that empowers Agentforce to tackle complex decision-making tasks just like a human. But Atlas goes further—it continuously learns, adapts, and evolves, setting a new standard for AI-driven enterprises. Let’s explore how Atlas works, its capabilities, and why it’s a game-changer for businesses. Salesforce Atlas: The Reasoning Engine Powering Agentforce Atlas is the intelligent decision-making engine that powers Agentforce’s AI agents. Rather than simply following predefined rules, Atlas evaluates data, refines its approach, and continuously learns from outcomes. When an AI agent encounters a decision point, Atlas asks: ➡️ Do I have enough data to ensure accuracy?✔ If yes, it proceeds with a decision.❌ If no, it seeks additional data or escalates the issue. This iterative learning process ensures that AI agents become more reliable, context-aware, and autonomous over time. Salesforce CEO Marc Benioff teased the potential of Atlas, revealing that: 📊 “We are seeing 90-95% resolution on all service and sales issues with the new Atlas.” That’s a staggering success rate, demonstrating how AI-driven reasoning can transform enterprise efficiency and customer engagement. How Salesforce Atlas Works: The “Flywheel” Process Atlas operates using a structured flywheel process that enables self-improvement and adaptability. Here’s how it works: 1️⃣ Data Retrieval – Atlas pulls structured and unstructured data from the Salesforce Data Cloud.2️⃣ Evaluation – It analyzes the data, generates a plan of action, and assesses whether the plan will drive the desired outcome.3️⃣ Refinement – If the plan isn’t strong enough, Atlas loops back, refines its approach, and iterates until it’s confident in its decision. This cycle repeats continuously, ensuring AI agents deliver accurate, data-driven outcomes that align with business goals. Once a task is completed, Atlas learns from the results, refining its approach to become even smarter over time. The Core Capabilities of Salesforce Atlas Atlas stands out because of its advanced reasoning, adaptive learning, and built-in safeguards—all designed to deliver trustworthy, autonomous AI experiences. 1. Advanced Reasoning & Decision-Making Atlas doesn’t just execute tasks; it thinks critically, determining the best way to approach each challenge. Unlike traditional AI models that follow rigid scripts, Atlas: 🔍 Analyzes real-time data to determine the most effective course of action.📊 Refines its decisions dynamically based on live feedback.🌍 Adapts to changing circumstances to optimize outcomes. At Dreamforce 2024, Marc Benioff demonstrated Atlas’s power by showcasing how it could optimize theme park experiences in real time, analyzing: 🎢 Ride availability👥 Guest preferences🚶 Park flow patterns This real-time decision-making showcases the game-changing potential of agentic AI. 2. Advanced Data Retrieval Atlas leverages Retrieval-Augmented Generation (RAG) to pull highly relevant, verified data from multiple sources. This ensures: ✔ More accurate responses✔ Minimized AI hallucinations✔ Reliable, data-driven insights For example, Saks Fifth Avenue uses Atlas to personalize shopping recommendations for millions of customers—tailoring experiences with precision. 3. Built-in Guardrails for Security & Compliance Salesforce recognizes the importance of AI governance, and Atlas includes robust safeguards to ensure responsible AI usage. 🔐 Ethical AI protocols – Ensures compliance with evolving regulations.🚨 Escalation capabilities – AI knows when to seek human intervention for complex issues.🌍 Hyperforce security – Provides enterprise-grade privacy and security standards. These protections ensure Atlas operates securely, responsibly, and at scale across global enterprises. 4. Reinforcement Learning & Continuous Improvement Atlas doesn’t just process data—it learns from outcomes. 🔄 Refines decisions based on real-world results📈 Optimizes performance over time⚡ Becomes increasingly efficient and tailored to business needs Whether it’s increasing sales conversions, resolving service issues, or optimizing workflows, Atlas ensures AI agents grow smarter with every interaction. Why Salesforce Atlas is a Game-Changer Salesforce Atlas isn’t just another AI tool—it’s the brain behind Salesforce’s next-generation AI ecosystem. With Atlas, businesses can: ✅ Automate complex tasks with AI-driven decision-making.✅ Deliver hyper-personalized customer experiences with confidence.✅ Scale AI-powered workflows across sales, service, and operations.✅ Ensure compliance and trust with built-in governance measures.✅ Adapt AI capabilities to meet evolving business needs. Marc Benioff envisions Atlas as the core of a future where AI and humans collaborate to drive innovation and efficiency. By combining advanced reasoning, dynamic adaptability, and enterprise security, Atlas empowers organizations to work smarter, faster, and more effectively—unlocking the full potential of agentic AI. The future of AI-driven enterprise has arrived. With Salesforce Atlas, businesses can build AI agents that don’t just follow instructions—they think, learn, and evolve. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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February 3, 2025in Agentforce Platform, Agentic AI, Data, Enterprise, Hyperforce, Salesforce, Salesforce Data Cloud
HIPAA
21Jan

Salesforce HIPAA Compliance

Compliance plays a critical role in managing sensitive information, especially under regulations like the Health Insurance Portability and Accountability Act (HIPAA). Salesforce HIPAA Compliance. Enacted in 1996, HIPAA establishes national standards for safeguarding sensitive health information. Organizations and individuals who store, manage, or transmit healthcare data are subject to these regulations, which prioritize the confidentiality, integrity, and availability of patient information. While Salesforce provides tools to support HIPAA compliance, the responsibility for ensuring compliance ultimately lies with the data-processing organization or individual—not solely the platform itself. This insight explores Salesforce’s role in HIPAA compliance, key features for safeguarding electronic Protected Health Information (ePHI), and best practices for adhering to regulatory requirements. Understanding HIPAA Salesforce’s flexibility as a CRM platform allows it to serve industries that require HIPAA compliance, particularly healthcare and life sciences. At its core, HIPAA protects Protected Health Information (PHI)—any patient-identifiable information in medical records. PHI extends beyond traditional medical data to include names, addresses, birth dates, Social Security numbers, and more. When PHI is managed or transmitted electronically, it’s classified as electronic Protected Health Information (ePHI), which is subject to additional safeguards. Entities Covered by HIPAA HIPAA applies to several types of entities: While Salesforce is classified as a Business Associate, organizations using the platform remain responsible for adhering to HIPAA’s security requirements. Salesforce and the Business Associate Agreement (BAA) As a Business Associate, Salesforce must enter into a Business Associate Agreement (BAA) with healthcare organizations and other Covered Entities to define responsibilities and security measures for handling ePHI. The BAA outlines the Salesforce features and services eligible for HIPAA compliance. Notably: Without a signed BAA, organizations face significant penalties for HIPAA violations, even in the absence of a data breach. HIPAA-Compliant Salesforce Solutions Salesforce offers various solutions and features to support HIPAA compliance. These are categorized into platform security measures and specific compliant services: Key Security Features HIPAA-Compliant Services It’s important to note that not all Salesforce features are HIPAA-compliant, and proper configuration is critical to ensure compliance. Restrictions and Challenges While Salesforce offers robust security tools, some limitations and risks exist: Additionally, some Salesforce services, like certain social or mobile features in Health Cloud, are not compliant by default and require explicit mention in the BAA to be used with ePHI. Best Practices for HIPAA Compliance To maximize HIPAA compliance with Salesforce, organizations should: HIPAA Compliance Checklist Here’s a concise checklist to guide your HIPAA compliance efforts: Leveraging Third-Party Tools Solutions like GRAX can enhance HIPAA compliance in Salesforce by adding capabilities such as data backup, archiving, and recovery. GRAX’s security features include: However, integrating third-party solutions requires careful vetting to avoid compliance risks. Salesforce HIPAA Compliance Salesforce is a powerful tool for healthcare organizations, but achieving HIPAA compliance requires understanding its capabilities and limitations. A well-configured Salesforce environment, combined with diligent user management and third-party tools, can help organizations meet regulatory requirements while safeguarding patient data. By embracing best practices and staying informed about shared responsibilities, organizations can ensure HIPAA compliance, avoid penalties, and build trust with patients and stakeholders. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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January 21, 2025in Data, Hyperforce, Salesforce, Salesforce Health Cloud, Salesforce Shield
Salesforce prompt builder
16Dec

Salesforce Prompt Builder

Salesforce Prompt Builder: Field Generation Prompt Template What is a Prompt? A prompt is a set of detailed instructions designed to guide a Large Language Model (LLM) in generating relevant and high-quality output. Just like chefs fine-tune their recipes through testing and adjustments, prompt design involves iterating on instructions to ensure that the LLM delivers accurate, actionable results. Effective prompt design involves “grounding” your prompts with specific data, such as business context, product details, and customer information. By tailoring prompts to your particular needs, you help the LLM provide responses that align with your business goals. Like a well-crafted recipe, an effective prompt consists of both ingredients and instructions that work together to produce optimal results. A great prompt offers clear directions to the LLM, ensuring it generates output that meets your expectations. But what does an ideal prompt template look like? Here’s a breakdown: What is a Field Generation Prompt Template? The Field Generation Prompt Template is a tool that integrates AI-powered workflows directly into fields within Lightning record pages. This template allows users to populate fields with summaries or descriptions generated by an LLM, streamlining interactions and enhancing productivity during customer conversations. Let’s explore how to set up a Field Generation Prompt Template by using an example: generating a summary of case comments to help customer service agents efficiently review a case. Steps to Create a Field Generation Prompt Template 1. Create a New Rich Text Field on the Case Object 2. Enable Einstein Setup 3. Create a Prompt Template with the Field Generation Template Type 4. Configure the Prompt Template Workspace Optional: You can also use Flow or Apex to incorporate additional merge fields. 5. Preview the LLM’s Response Example Prompt: Scenario:You are a customer service representative at a company called ENForce.com, and you need a quick summary of a case’s comments. Record Merge Fields: Instructions: vbnetCopy codeFollow these instructions precisely. Do not add information not provided. – Refer to the “contact” as “client” in the summary. – Use clear, concise, and straightforward language in the active voice with a friendly, informal, and informative tone. – Include an introductory sentence and closing sentence, along with several bullet points. – Use a variety of emojis as bullet points to make the list more engaging. – Limit the summary to no more than seven sentences. – Do not include any reference to missing values or incomplete data. 6. Add the “Case Summary” Field to the Lightning Record Page 7. Generate the Summary By following these steps, you can leverage Salesforce’s Prompt Builder to enhance case management processes and improve the efficiency of customer service interactions through AI-assisted summaries. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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December 16, 2024in Data, Hyperforce, Salesforce, Salesforce Copilots, Salesforce Einstein
Pioneering AI-Driven Customer Engagement
11Nov

Pioneering AI-Driven Customer Engagement

With Salesforce at the forefront of the AI revolution, Agentforce, introduced at Dreamforce, represents the next phase in customer service automation. It integrates AI and human collaboration to automate repetitive tasks, freeing human talent for more strategic activities, ultimately improving customer satisfaction. Tallapragada emphasized how this AI-powered tool enables businesses, particularly in the Middle East, to scale operations and enhance efficiency, aligning with the region’s appetite for growth and innovation.

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November 11, 2024in Agentforce Platform, Data, Generative AI, Hyperforce, Salesforce Development Services
Salesforce Government Cloud Premium
21Oct

Salesforce Government Cloud Premium

Software company Salesforce announced on Monday that it has rolled out a new version of its government cloud that has Top Secret authorization and is geared toward U.S. national security agencies and intelligence organizations.

The new offering, called Government Cloud Premium, is hosted on Amazon Web Services’ Top Secret cloud.

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October 21, 2024in Data, Hyperforce, Public Sector Solutions, Salesforce, Salesforce Government Cloud, Salesforce Government Cloud Premium
Salesforce and Sprout Social
11Oct

Salesforce and Sprout Social

Salesforce Spring ’25 Update: Important Changes to CSP Directives & Sprout iframe Starting with Salesforce’s Spring ’25 release, stricter Content Security Policy (CSP) directives will be enforced on Lightning Pages. These new rules are designed to keep your Salesforce environment secure by preventing cross-site scripting and other code injection attacks that can occur from loading externally hosted resources like scripts, fonts, images, audio, video and stylesheets in Salesforce Lightning Web Pages. What This Means for Sprout Social Users This update will block the Sprout Social iframe from loading in the Lightning Web Component used in your Case page layout—unless you make a few easy changes to avoid any disruptions. Here’s what to do: You can check your current settings by going to Setup > Security > Session Settings > Content Security Policy (CSP) Directive Rendering. Look for the option to adopt the updated CSP directives, which will be automatically applied when Spring 25 rolls out. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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October 11, 2024in Hyperforce
Scale and AI Influence Shape Partner Ecosystems
03Oct

Scale and AI Influence Shape Partner Ecosystems

Hyperscalers’ Scale and AI Influence Shape Partner Ecosystems Despite their seemingly saturated networks, the largest cloud vendors continue to dominate as top ecosystems for service providers, according to a recent survey. Hyperscalers are playing a critical role in partner alliances, a trend that has only intensified in recent years. A study released by Tercera, an investment firm specializing in IT services, highlights the dominance of cloud giants AWS, Google Cloud, and Microsoft Azure in the partner ecosystem landscape. More than 50% of the 250 technology service providers surveyed by Tercera identified one of these three vendors as their primary partner. This data comes from Tercera’s third annual report on the Top 30 Partner Ecosystems. The report emphasizes the “gravitational pull” of these hyperscalers, attracting partners despite their already vast networks. Each of the major cloud vendors maintains relationships with thousands of software and services partners. “The hyperscalers continue to defy the law of large numbers when you look at how many partners are in their ecosystems,” said Michelle Swan, CMO at Tercera. The Shift in Channel Alliances The emergence of cloud vendors as top partners for service providers has been evident since at least 2021. That year, a survey by Accenture of 1,150 channel companies found that AWS, Google, and Microsoft accounted for the majority of revenue for these partners. This represents a significant shift in channel economics, where traditionally large hardware companies occupied the top spots in partner alliances. AI’s Role in Partner Ecosystem Growth The rise of generative AI (GenAI) is reshaping alliance strategies, as service providers increasingly align themselves with hyperscalers and their AI technology partners. For instance, AWS channel partners interested in GenAI are likely to work with Anthropic, following Amazon’s $4 billion investment in the AI company. Meanwhile, Microsoft partners tend to collaborate with OpenAI, as Microsoft has committed up to $13 billion in investments to expand their partnership. “They have their own solar systems,” Swan remarked, referencing AWS, Google, Microsoft, and the AI startups within their ecosystems. Tiers of Partner Ecosystems Tercera categorizes its top 30 ecosystems into three tiers. The first tier, known as “market anchors,” includes AWS, Google, Microsoft, and large independent software vendors (ISVs) such as Salesforce and ServiceNow. The second tier, “market movers,” features publicly traded vendors with evolving partner ecosystems. The third tier, “market challengers,” is made up of privately held vendors with a partner-centric focus, such as Anthropic and OpenAI. Generative AI Ecosystem Survey A 2024 generative AI survey conducted by TechTarget and its Enterprise Strategy Group supports the idea that the leading cloud vendors play a central role in AI ecosystems. In a poll of 610 GenAI decision-makers and users, Microsoft topped the list of ecosystems supporting GenAI initiatives, with 54% of respondents citing it as the best ecosystem. Microsoft’s partner, OpenAI, followed with 35%. Google and AWS ranked third and fourth, with 30% and 24% of the responses, respectively. The survey covered a wide range of industries, including business services and IT, further reinforcing the dominant role hyperscalers play in shaping AI and partner ecosystems. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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October 3, 2024in Data, Enterprise, Generative AI, Google, Hyperforce, Salesforce, Technology
Paradigm Shifts That Changed Marketing
03Oct

Marc Benioff Interviewed

Salesforce, now one of the most influential companies in tech history, was founded by Marc Benioff after his successful tenure at Oracle. Having witnessed the potential of the internet, Benioff realized it would usher in a new era for delivering enterprise software through the cloud. However, this new approach demanded a complete overhaul of traditional business models, marketing strategies, and software development practices. Salesforce would embody this transformation, evolving over the decades into a platform supporting a diverse array of enterprise applications. Today, Salesforce’s flagship initiative is Agentforce, a pioneering wave of AI agents built on the Salesforce platform. This initiative, which I covered in detail earlier this month, exemplifies Benioff’s forward-thinking vision for AI. He passionately argues that Salesforce is well-positioned to lead in this space, and his insights on AI and its potential are as compelling as they are thought-provoking. Before diving into Agentforce and Benioff’s views on AI, it’s important to explore his early life and the founding of Salesforce. Benioff’s path to becoming the CEO of one of the most powerful software companies in the world was shaped by an early interest in technology. His first foray into software development was creating an app called “How to Juggle,” which he sold for to CLOAD Magazine in Goleta, California. This early success marked the beginning of a long career in tech. Benioff went on to establish an Atari game company called Liberty Software and later wrote assembly code for the Mac as part of an internship. Despite his success as a software developer, he transitioned to a leadership role after realizing his interest in the broader business of technology. He credits his time at Oracle, where he learned the intricacies of sales, marketing, and customer communication, as critical to shaping his vision for Salesforce. Oracle, during Larry Ellison’s prime, was an ideal place to hone these business skills, which Benioff would later apply to revolutionize the enterprise software space. With this foundation, Benioff founded Salesforce, a company that has fundamentally changed the way businesses engage with technology. The company’s success lies not just in its cloud-based software, but in its ongoing evolution to address new challenges, including the AI-powered Agentforce initiative, which stands at the forefront of Salesforce’s future growth. Benioff’s journey, from a young programmer to the CEO of a global tech giant, is a testament to his visionary approach and adaptability in an ever-changing tech landscape. Marc Benioff’s early entrepreneurial instincts were evident even before he fully embraced the title of entrepreneur. From a young age, he knew he wanted to build something of his own, though he hadn’t yet honed the full set of skills needed to succeed in business. He had a knack for technology, excelling as a programmer working in assembly code, but his mentors, including university professors and colleagues at Apple, recognized that being an entrepreneur required more than just technical ability. They encouraged him to develop his sales, marketing, and business acumen. His early exposure to these lessons was pivotal in shaping his future trajectory. Benioff’s transition from a programmer to a business leader began when he sought advice from Bill Jost at Apple, who connected him with Gary Gibson, an Oracle executive. After a memorable and unexpected interview, Benioff joined Oracle, starting with a role answering calls at the company’s 800-number. He quickly moved into sales and marketing, eventually working directly with Larry Ellison, who would become a significant mentor over the next 13 years. Benioff’s success at Oracle set the stage for his eventual departure to start Salesforce in 1999. In the mid-1990s, while at Oracle, Benioff had an epiphany while using a web browser. The internet was transforming how software could be delivered, and Benioff saw the potential for a new business model based on cloud computing. At this time, Oracle was focused on the network computer—a vision Benioff did not fully share. After discussing his ideas with Larry Ellison and taking some time off for reflection and research, Benioff recognized that the world was on the cusp of a major shift in technology. He felt compelled to create something new that would leverage the internet, offering software over the web through a subscription model. During his time off, Benioff traveled to Hawaii, reflecting on the future of the tech industry and contemplating ideas. He also experimented with domain names, purchasing You.com and later gifting it to a friend who turned it into a search and AI company. Benioff returned to Larry Ellison to share his vision of a cloud-based business model and later found inspiration from spiritual gurus during a trip to India, who reminded him that success in business should also be grounded in positive values. Benioff’s experience led to the founding of Salesforce with its revolutionary 1-1-1 Model—dedicating 1% of equity, profit, and employee time to philanthropy. Salesforce also embraced emerging technologies such as social, mobile, and AI, and created a new business model through subscription-based services. This combination of technological innovation and a strong sense of social responsibility has set Salesforce apart, attracting both admiration and emulation from other companies. Benioff’s Career Benioff’s career is a testament to the power of surrounding oneself with great people, continuing to learn, and having a clear vision. His leadership at Salesforce has been guided by values he believes are crucial to the company’s success and its ability to make a positive impact on the world. His insights on the Innovator’s Dilemma, a concept popularized by Clayton Christensen, highlight the challenges companies face as they evolve with changing technologies. While Salesforce’s core principles remain intact, the company has continued to adapt to new technology paradigms, ensuring it remains at the forefront of innovation in the software industry. Marc Benioff (MB) recently shared his excitement about the future of AI and its potential to revolutionize business and technology. He explained that, from a business perspective, this is the most thrilling moment in his career. AI, according to him, will transform how enterprises operate, making them more cost-efficient,

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October 3, 2024in Agentforce Platform, Data, Enterprise, Google, Hyperforce, Salesforce, Salesforce Data Cloud, Snowflake, Technology
Agentforce to the Team
03Oct

Supercharged Sales and Service Excellence

When sales and service teams are seamlessly aligned, organizations can transform every service interaction into a powerful opportunity to drive revenue and build customer loyalty. By delivering contextual, personalized offers at the right time, businesses can turn each customer touchpoint into a chance to solve problems, create value, and enhance engagement. With the help of real-time data and AI, we move beyond treating customer interactions as isolated events. Instead, we focus on understanding the unique needs and preferences of each customer, whether they’re reaching out for support, visiting a store, or engaging online. Every touchpoint becomes an opportunity to deliver tailored solutions, strengthen loyalty, and increase revenue. These examples are just a glimpse of the solutions we help our clients deploy. With our deep expertise in AI implementation and industry-specific insights, Tectonic is ideally positioned to guide you through activating AI agents that build on your successes. Our extensive experience across diverse sectors enables us to identify the most impactful opportunities for AI, ensuring tailored solutions that align with your business strategy. Tectonic’s proven approach ensures AI agents are deployed efficiently and effectively, driving ROI and delivering measurable results. Agentforce: Open, Extensible, and Transformative Agentforce is designed to foster smooth interactions between agents created on the platform and external agents and applications. With integration into Salesforce Data Cloud, it enables real-time data access for better, faster decision-making. Tectonic can help facilitate this interconnectivity across various channels and platforms, ensuring seamless operations. In a society that prioritizes digital, artificial intelligence is changing sales and service tactics. Adopting AI agents is crucial for business leaders to keep ahead of the competition and develop more effective and efficient methods of customer and employee support. AI agents are not just upgrades—they are transformative forces that redefine what’s possible. They empower organizations to move from envisioning possibilities to realizing a future of enhanced sales performance, streamlined operations, and unmatched customer satisfaction, all powered by AI. Salesforce’s Agentforce: Scaling Your Workforce with Autonomous AI Agents Agentforce provides fully customizable autonomous AI agents that can integrate with enterprise data and take action across sales, service, marketing, and commerce. The Agent Builder allows users to create agents that automate any business process, in any industry, using existing Salesforce tools such as workflows, Apex code, and prompt templates. Leading companies like The Adecco Group, BACA Systems, OpenTable, Saks, and Wiley are already leveraging Agentforce Service Agents to deliver faster, more personalized customer responses while improving operational efficiency. Salesforce (NYSE: CRM), the world’s #1 AI CRM, has announced the general availability of Agentforce. This new platform layer enables businesses to create and deploy AI agents that autonomously take action across any business function. Unlike traditional chatbots and copilots, Agentforce agents possess advanced reasoning abilities to make decisions and take actions such as resolving customer issues, qualifying sales leads, and optimizing marketing efforts. These agents operate independently—triggered by changes in data, business rules, pre-built automations, or external signals from APIs. Agentforce includes out-of-the-box agents that can be easily customized and deployed with low-code or no-code tools, working around the clock across any channel. The first of these, the Agentforce Service Agent, outperforms traditional chatbots by handling a wide range of tasks—from simple to complex—using pre-built topics and actions for customer support. These agents are fully customizable to serve various industries, such as retail with order management or financial services with billing and payment support. “Agentforce is redefining business possibilities, ushering in an era of AI-driven abundance and limitless workforces that enhance every employee’s capabilities, strengthen customer relationships, and fuel unprecedented growth,” said Marc Benioff, Chair and CEO of Salesforce. “Built on Salesforce’s trusted, fully customizable platform—integrating enterprise data, metadata, AI models, workflows, security, and applications—Agentforce is everything AI was meant to be.” The Power of Agentforce With Agentforce, there’s no need for DIY AI. Unlike other platforms that require complex integrations and custom builds, Agentforce is natively built into the Salesforce Platform. Customers can instantly convert their existing Flows, prompt templates, Apex code, and APIs into agent actions, seamlessly connecting to enterprise data and security models. With the added power of native tools like Data Cloud, Slack, and MuleSoft, Agentforce offers a streamlined and efficient approach to scaling your workforce with AI. The new Agent Builder empowers Salesforce admins and developers to easily create AI agents with natural language instructions and guardrails, enabling even more customization and control. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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October 3, 2024in Agentforce Platform, Artificial Intelligence, Data, Enterprise, Google, Hyperforce, Mulesoft, Salesforce, Salesforce Data Cloud
Data Governance for the AI Enterprise
27Sep

Data Governance for the AI Enterprise

Salesforce Introduces Data Governance for the AI Enterprise Salesforce this month unveiled Data Governance for the AI Enterprise, a comprehensive suite of tools designed to help IT teams navigate the growing regulatory landscape surrounding generative AI. Why it matters: As governments worldwide work to implement stricter rules governing the use of AI, like the EU’s AI Act, data governance has become a top priority for businesses. According to Salesforce research, ensuring robust data security and governance is now the leading concern for Chief Data Officers. Cloud Data Security & Privacy SolutionsExplore the new suite: How Salesforce’s Data Governance for the AI Enterprise Can Help: Salesforce’s latest solution is designed to help companies proactively address both current and future regulations. Built on the Salesforce platform and integrated with Data Cloud, the suite offers advanced data management, enhanced security, and privacy features: Salesforce’s perspective:“Data governance is a top priority for every organization deploying AI, especially given the complexity of the regulatory landscape,” said Alice Steinglass, EVP and GM for Salesforce Platform. “Our Data Governance for the AI Enterprise suite equips businesses to tackle these challenges.” Customer success story:“Data encryption is essential to our data governance strategy,” said James Ferguson, Principal Security Architect at AWS. “With Salesforce’s flexible encryption solutions, we can maintain top-tier security while delivering innovative customer experiences.” Availability: For Data Cloud users: Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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September 27, 2024in Data, Enterprise, Generative AI, Hyperforce, Salesforce, Salesforce Shield
Winter 25 Release Announcements
13Sep

Winter 25 Release Announcements

Important Information for Winter 25 Release The 5-minute release window applies only to major release upgrades to non-hyperforce orgs. System maintenance windows haven’t changed. ResourcesFor easy reference to this information, bookmark status.salesforce.com. To learn more about our new Winter ’25 features, see Winter ’25 Preview Release Notes and Release Notes Changelog. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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September 13, 2024in Hyperforce, Salesforce
Strong AI Scalability
06Sep

Strong AI Scalability

The rapid pace of digital transformation has made scalability essential for any business looking to remain competitive. The stakes are high—without the ability to scale, businesses risk falling behind as customer demands and market conditions shift. So, what does it take to build a scalable business that can grow without compromising performance or customer satisfaction? In this Tectonic insight, we’ll cover key steps to future-proof your operations, avoid common pitfalls, and ensure your business doesn’t just keep pace with the market, but leads it. Master Scalability with Scale Center Scalability doesn’t have to be overwhelming. Salesforce’s Scale Center, available on Trailhead, provides a comprehensive learning path to help you optimize your scalability strategy. Why Scalability Is a Must-Have Scalability is critical to long-term success. As your business grows, so will the demands on your applications, infrastructure, and resources. If your systems aren’t prepared, you risk performance issues, outages, lost revenue, and dissatisfied customers. Unexpected spikes in demand—from increased customer activity or internal changes like onboarding large numbers of employees—can push systems to their limits, leading to overloads or downtime. A strong scalability plan helps prevent these issues. Here are three best practices to help scale your operations smoothly and sustainably. 1. Prioritize Proactive Scale Testing Scale testing should be a key part of your application lifecycle. Many businesses wait until performance issues arise before addressing them, which can result in maintenance headaches, poor user experiences, and challenges in supporting growth. Proactive steps to take: 2. Use the Right Tools for Seamless Scalability Choosing the right technology is crucial when scaling your business. Equip your team with tools that support growth management, and follow these tips for success: By integrating the right tools and technologies, you’ll not only stay ahead of the curve but also build a culture ready to scale. 3. Focus on Sustainable Growth Strategies Scaling requires a long-term approach. From development to deployment, a strategy that emphasizes scalability from the outset can help you avoid costly fixes down the road. Key practices include: DevOps Done Right Building secure, scalable AI applications and agents requires bridging the gap between tools and skills. Focus on crafting a thoughtful DevOps strategy that supports scalability. Scalability: A Marathon, Not a Sprint Scaling effectively is an ongoing process. Customer needs and market conditions will continue to change, so your strategies should evolve as well. Scalability is about more than just handling increased demand—it’s about ensuring stability and performance across the board. Consider these steps to enhance your approach: Committing to Scalability Scalability isn’t a one-time achievement—it’s a continuous commitment to growing smarter and stronger across all areas of your business. By embedding best practices into your day-to-day operations, you’ll ensure that your systems meet demand and prepare your business for future breakthroughs. As you develop your scalability strategy, remember that customer experience and trust should always guide your decisions. Tackling scalability proactively ensures your business can thrive no matter how market conditions change. It’s more than just a bonus feature—it’s a critical element of a smoother user experience, reduced costs, and the flexibility to pivot when necessary. By embracing these strategies, you’ll not only avoid potential challenges but also build lasting trust with your customers. In a world where loyalty is earned through exceptional experiences, a strong scalability plan is your key to long-term success. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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September 6, 2024in Data, Hyperforce, Salesforce, Technology
July Changes to Preference Center
05Aug

July Changes to Preference Center

Privacy Center Update What’s the July Changes to Preference Center? Starting in July 2024, the Privacy Center app within the core platform now supports retention features. July Changes to Preference Center introduces a new Hyperforce-based retention store, allows for retention testing in sandboxes, and offers the option to mask data during retention. The new Hyperforce-based retention store can be provisioned using the core Privacy Center app, eliminating the need for Heroku or the Privacy Center managed package. The rollout of this new retention capability will be phased across regions, initially launching in Germany, Australia, and America East. You can spin up a retention store once it’s available in your region. For more details, refer to the Privacy Center’s Hyperforce-Based Retention Store FAQ. What action do I need to take? What if I don’t take any action? You can continue using the legacy Privacy Center app (managed package version) for data retention, but it will no longer be enhanced and will remain in maintenance mode. Heroku can still be used for managing data retention policies until the end of your contract. Where can I learn more about this upcoming change? Review the Privacy Center’s Hyperforce-Based Retention Store FAQ for more information. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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August 5, 2024in Hyperforce

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