Hyperforce Archives - gettectonic.com - Page 2
Private Connectivity Between Salesforce and On-Premise Network
19Jul

Private Connectivity Between Salesforce and On-Premise Network

Salesforce is an AWS Partner and a trusted global leader in customer relationship management (CRM). Hyperforce is the next-generation Salesforce architecture, built on Amazon Web Services (AWS). Private Connectivity Between Salesforce and On-Premise Network explained. When business applications developed on Hyperforce are integrated with on-premises systems, traffic in both directions will flow over the internet. For customers in heavily regulated industries such as the public sector and financial services, programmatic access of the Salesforce APIs hosted on Hyperforce from on-premises systems is required to traverse a private connection. Conversely, accessing on-premises systems from business applications running in Hyperforce is required to use a private connection. In this insight, AWS describes how AWS Direct Connect and AWS Transit Gateway can be used in conjunction with Salesforce Private Connect to facilitate the private, bidirectional exchange of organizational data. Architectural overview How to use AWS Direct Connect to establish a dedicated, managed, and reliable connection to Hyperforce. The approach used a public virtual interface to facilitate connectivity to public Hyperforce endpoints. The approach in this insight demonstrates the use of a private or transit virtual interface to establish a dedicated, private connection to Hyperforce using Salesforce Private Connect. Approach AWS Direct Connect is set up between the on-premises network and a virtual private cloud (VPC) residing inside a customer’s AWS account to provide connectivity from the on-premises network to AWS. The exchange of data between the customer VPC and Salesforce’s transit VPC is facilitated through the Salesforce Private Connect feature, based on AWS PrivateLink technology. AWS PrivateLink allows consumers to securely access a service located in a service provider’s VPC as if it were located in the consumer’s VPC. Using Salesforce Private Connect, traffic is routed through a fully managed network connection between your Salesforce organization and your VPC instead of over the internet. The following table shows the definitions of inbound and outbound connections in the context of Salesforce Private Connect: Direction Inbound Outbound Description Traffic that flows into Salesforce Traffic that flows out of Salesforce Use cases AWS to Salesforce Salesforce to AWS On-premises network to Salesforce Salesforce to on-premises network Inbound and Outbound This pattern can only be adopted for Salesforce services supported by Salesforce Private Connect, such as Experience Cloud, Financial Services Cloud, Health Cloud, Platform Cloud, Sales Cloud, and Service Cloud. Check the latest Salesforce documentation for the specific Salesforce services that are supported. Furthermore, this architecture is only applicable to the inbound and outbound exchange of data and does not pertain to the access of the Salesforce UI. The following diagram shows the end-to-end solution of how private connectivity is facilitated bidirectionally. In this example, on-premises servers located on the 10.0.1.0/26 network are required to privately exchange data with applications running on the Hyperforce platform. Figure 1: Using AWS Direct Connect and Salesforce Private Connect to establish private, bidirectional connectivity Prerequisites for Private Connectivity Between Salesforce and On-Premise Network In order to implement this solution, the following prerequisites are required on both the Salesforce and AWS side. Salesforce Refer to Salesforce documentation for detailed requirements on migrating your Salesforce organization to Hyperforce. AWS Network flow between on-premises data center and Salesforce API The following figure shows how both inbound and outbound traffic flows through the architecture. Figure 2: Network flow between on-premises data center and Salesforce Inbound Outbound Considerations for Private Connectivity Between Salesforce and On-Premise Network Before you set up the private, bidirectional exchange of organizational data with AWS Direct Connect, AWS Transit Gateway, and Salesforce Private Connect, review these considerations. Resiliency We recommend that you set up multiple AWS Direct Connect connections to provide resilient communication paths to the AWS Region, especially if the traffic between your on-premises resources and Hyperforce is business-critical. Refer to the AWS documentation on how to achieve high and maximum resiliency for your AWS Direct Connect deployments. For inbound traffic flow, we recommend that the VPC endpoint is configured across Availability Zones for high availability. Configure customer DNS records for the Salesforce API with IP addresses associated with the VPC endpoint and implement the DNS failover or load-balancing mechanism on the customer side. For outbound traffic flow, we recommend that you configure your Network Load Balancer with two or more Availability Zones for high availability. Security For inbound traffic flow, source IP addresses used by the incoming connection are displayed in the Salesforce Private Connect inbound configuration. We recommend that these IP ranges be used in Salesforce configurations that permit the enforcement of source IP. Refer to the Salesforce documentation Restrict Access to Trusted IP Ranges for a Connected App to learn how you can use these IP ranges can to control access to the Salesforce APIs. You access Salesforce APIs using an encrypted TLS connection. AWS Direct Connect also offers a number of additional data in transit encryption options, including support for private IP VPNs over AWS Direct Connect and MAC security. An IP virtual private network (VPN) encrypts end-to-end traffic using an IPsec VPN tunnel, while MAC Security (MACsec) provides point-to-point encryption between devices. For outbound traffic flow, we recommend that you configure TLS listeners on your Network Load Balancers to ensure that traffic to the Network Load Balancer is encrypted. Cost optimization If your use case is to solely facilitate access to Salesforce, you can use a virtual private gateway and a private VIF instead to optimize deployment costs. However, if you plan to implement a hub-spoke network transit hub interconnecting multiple VPCs, we recommend the use of a transit gateway and a transit VIF for a more scalable approach. Refer to the Amazon Virtual Private Cloud Connectivity Options whitepaper and AWS Direct Connect Quotas for the pros and cons of each approach. Conclusion Salesforce and AWS continue to innovate together to provide multiple connectivity approaches to meet customer requirements. This post demonstrated how AWS Direct Connect can be used in conjunction with Salesforce Private Connect to secure end-to-end exchanges of data in industries where the use of the internet is not an option. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words

Read More
July 19, 2024in Hyperforce
Tableau Cloud Hyperforce
26Jun

Tableau Cloud Hyperforce

What to Know About Tableau Cloud Migration to Hyperforce Tableau Cloud is transitioning to Hyperforce, Salesforce’s next-generation infrastructure for the public cloud, in the second half of 2024. This shift promises enhanced security, scalability, and compliance, allowing customers to better manage data residency and adhere to local regulations. Here’s a closer look at what Hyperforce is, the benefits it brings to Tableau Cloud, and how to learn more about this significant upgrade. What is Hyperforce? Hyperforce is Salesforce’s advanced infrastructure architecture tailored for the public cloud. It marks a significant technological advancement, enabling applications to perform with greater security and efficiency. Unlike traditional hardware-dependent setups, Hyperforce is built on a foundation of code, allowing seamless deployment across global regions. This flexibility ensures effective data residency management and compliance with local laws. This might be a good time to consider moving to Tableau Cloud. Shifting workloads to software-as-a-service (SaaS) solutions has been an increasing priority for organizations for years. As we build for a world facing new economic challenges and uncertainty, executives have increasingly looked to Tableau Cloud, our SaaS offering, to help them develop their own competitive advantages, easily scale, and maximize efficiency. Flexera’s 2023 State of the Cloud reports that 51% of data is now in the public cloud, and nearly half of their survey respondents indicated their organization plans to move from on-premises software to SaaS. More and more organizations are turning to cloud solutions to reduce operational costs and drive their own digital transformation. Benefits of Tableau Cloud on Hyperforce When Tableau Cloud transitions to Hyperforce, customers will experience immediate benefits while retaining the familiar user experience and functionality. Here’s what to expect: Leveraging Salesforce Innovations Hyperforce enables Tableau Cloud to integrate more effectively with Salesforce’s existing innovations and integrations, fostering faster innovation. A notable example is Tableau Cloud Private Connect, which allows secure connections between Tableau Cloud and popular cloud data warehouses and lakes via a private connection, enhancing data transit security. Learning More About the Migration To delve deeper into Salesforce’s Hyperforce platform and the Tableau Cloud migration, refer to the Hyperforce FAQ and the Tableau Cloud Hyperforce Migration article. This migration marks an exciting phase for Tableau Cloud, promising unparalleled scalability, security, and compliance. The enhanced regional availability and compliance standards will enable more organizations worldwide to leverage Tableau Cloud, while the platform’s flexibility will spur faster AI-powered analytics innovations. For those interested in the technical details and implications of this transition, contact Tectonic today. Tableau Cloud is always on the latest version Tableau, which means you get access all of the innovations as soon as they’re available. That means all Tableau AI features that we develop are available to your data community right away. As transformational technologies like LLMs are integrated into Tableau Pulse, your teams can use them to stay up to date on all the most essential metrics immediately. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

Read More
June 26, 2024in Hyperforce, Salesforce Optimization, Salesforce Tableau
Salesforce Instance Refresh Maintenance
26Jun

Salesforce Instance Refresh Maintenance

Preparing for Instance Refresh in Your Organization To support your organization’s ongoing growth, Salesforce occasionally performs an instance refresh, which involves upgrading the infrastructure in their data centers. After this maintenance, your instance will transition to a new data center, and its name will change. This process ensures we continue to deliver the high performance you’ve come to expect from Salesforce. Salesforce Instance Refresh Maintenance. Following these best practices will make this maintenance seamless. Below are answers to some frequently asked questions about instance refresh maintenance. Note: This document is for informational purposes only and does not constitute a legal or binding agreement. Salesforce may modify its policies and practices at its sole discretion. Frequently Asked Questions Salesforce Instance Refresh Maintenance Conclusion Staying informed and prepared for instance refreshes ensures a smooth transition and continued high performance of Salesforce. Follow best practices, adjust configurations as needed, and utilize the provided resources for a seamless experience. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

Read More
June 26, 2024in Hyperforce, Mulesoft
Gen AI Unleased With Vector Database
09Jun

Gen AI Unleased With Vector Database

Salesforce Unveils Data Cloud Vector Database with GenAI Integration Salesforce has officially launched its Data Cloud Vector Database, leveraging GenAI to rapidly process a company’s vast collection of PDFs, emails, transcripts, online reviews, and other unstructured data. Gen AI Unleased With Vector Database. Rahul Auradkar, Executive Vice President and General Manager of Salesforce Unified Data Services and Einstein Units, highlighted the efficiency gains in a one-on-one briefing with InformationWeek. Auradkar demonstrated the new capabilities through a live demo, showcasing the potential of the Data Cloud Vector Database. Enhanced Efficiency and Data Utilization The new Data Cloud integrates with the Einstein 1 platform, combining unstructured and structured data for rapid analysis by sales, marketing, and customer service teams. This integration significantly enhances the accuracy of Einstein Copilot, Salesforce’s enterprise conversational AI assistant. Gen AI Unleased With Vector Database Auradkar demonstrated how a customer service query could retrieve multiple relevant results within seconds. This process, which typically takes hours of manual effort, now leverages unstructured data, which makes up 90% of customer data, to deliver swift and accurate results. “This advancement allows our customers to harness the full potential of 90% of their enterprise data—unstructured data that has been underutilized or siloed—to drive use cases, AI, automation, and analytics experiences across both structured and unstructured data,” Auradkar explained. Comprehensive Data Management Using Salesforce’s Einstein 1 platform, Data Cloud enables users to ingest, store, unify, index, and perform semantic queries on unstructured data across all applications. This data encompasses diverse unstructured content from websites, social media platforms, and other sources, resulting in more accurate outcomes and insights. Auradkar emphasized, “This represents an order of magnitude improvement in productivity and customer satisfaction. For instance, a large shipping company with thousands of customer cases can now categorize and access necessary information far more efficiently.” Additional Announcements Salesforce also introduced several new AI and Data Cloud features: Auradkar noted that these innovations enhance Salesforce’s competitive edge by prioritizing flexibility and enabling customers to take control of their data. “We’ll continue on this journey,” Auradkar said. “Our future investments will focus on how this product evolves and scales. We’re building significant flexibility for our customers to use any model they choose, including any large language model.” For more insights and updates, visit Salesforce’s official announcements and stay tuned for further developments. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

Read More
June 9, 2024in Einstein 1 Platform, Hyperforce, Salesforce, Salesforce Einstein
Data Cloud Vector Database and Hyperforce
07Jun

Data Cloud Vector Database and Hyperforce

Salesforce World Tour Highlights: Data Cloud Vector Database and Hyperforce At the Salesforce World Tour on June 6, 2024, at the Excel Centre in east London, the focus was on advancements in the Data Cloud and Slack platforms. The event, sponsored by AWS, Cognizant, Deloitte, and PWC, showcased significant innovations, particularly for GenAI enthusiasts. Data Cloud Vector Database and Hyperforce. Vector Database in Data Cloud A key highlight was the announcement of the general availability of a Vector Database capability within the Data Cloud, integrated into the Einstein 1 Platform. This capability enhances Salesforce’s CRM platform, Customer 360, by combining structured and unstructured data about end-users. The Vector Database collects, ingests, and unifies data, allowing enterprises to deploy GenAI across all applications without needing to fine-tune an off-the-shelf large language model (LLM). Addressing Data Fragmentation Salesforce reports that approximately 80% of customer data is dispersed across various corporate departments in an unstructured format, trapped in PDFs, emails, chat conversations, and transcripts. The Vector Database unifies this fragmented data, creating a comprehensive profile of the customer journey. This unified approach not only improves customer engagement but also enhances organizational agility. By consolidating data from all corporate silos, companies can quickly and efficiently address issues such as product recalls and returns. Hyperforce: Enhancing Data Residency and Compliance During the keynote, Salesforce emphasized the importance of personalization in customer engagement and the benefits of deploying GenAI in customer-facing sectors. The event highlighted the need to overcome the fear and mistrust of GenAI and showcased how enterprises can enhance employee productivity through upskilling in GenAI technologies. One notable announcement was the general availability of Hyperforce, a solution designed to address data residency issues by integrating all Salesforce applications under the same compliance, security, privacy, and scalability standards. Built for the public cloud and composed of code rather than hardware, Hyperforce ensures safe delivery of applications worldwide, offering a common layer for deploying all application stacks and handling data compliance in a fragmented technology landscape. Salesforce AI Center The Salesforce AI Center was also introduced at the event. The first of its kind, located in the Blue Fin Building near Blackfriars, London, this center will support AI experts, Salesforce partners, and customers, facilitating training and upskilling programs. Set to open on June 18, 2024, the center aims to upskill 100,000 developers worldwide and is part of Salesforce’s $4 billion investment in the UK and Ireland. Industry Reactions and Future Prospects GlobalData senior analyst Beatriz Valle commented on Salesforce’s continued integration of GenAI across its portfolio, including platforms like Tableau, Einstein for analytics, and Slack for collaboration. According to Salesforce, the Data Cloud tool leverages all metadata in the Einstein 1 Platform, connecting unstructured and structured data, reducing the need for fine-tuning LLMs, and enhancing the accuracy of results delivered by Einstein Copilot, Salesforce’s conversational AI assistant. Vector databases, while not new, have gained prominence due to the GenAI revolution. They power the retrieval-augmented generation (RAG) technique, linking proprietary data with large language models like OpenAI’s GPT-4, enabling enterprises to generate more accurate results. Competitors such as Oracle, Amazon, Microsoft, and Google also offer vector databases, but Salesforce’s early investments in GenAI are proving fruitful with the launch of the Data Cloud Vector Database. Data Cloud Vector Database and Hyperforce Salesforce’s AI-powered integration solutions, highlighted during the World Tour, underscore the company’s commitment to advancing digital transformation. By leveraging GenAI and innovative tools like the Vector Database and Hyperforce, Salesforce is enabling enterprises to overcome the challenges of data fragmentation and compliance, paving the way for a more agile and competitive digital future. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

Read More
June 7, 2024in Einstein 1 Platform, Hyperforce, Salesforce, Salesforce Data Cloud
Einstein Personalization and Copilots
30May

Einstein Personalization and Copilots

Salesforce launched a suite of new generative AI products at Connections in Chicago, including new Einstein Copilots for marketers and merchants, and Einstein Personalization. Einstein Personalization and Copilots To gain insights into these products and Salesforce’s evolving architecture, Bobby Jania, CMO of Marketing Cloud was interviewed. Salesforce’s Evolving Architecture Salesforce has a knack for introducing new names for its platforms and products, sometimes causing confusion about whether something is entirely new or simply rebranded. Reporters sought clarification on the Einstein 1 platform and its relationship to Salesforce Data Cloud. “Data Cloud is built on the Einstein 1 platform,” Jania explained. “Einstein 1 encompasses the entire Salesforce platform, including products like Sales Cloud and Service Cloud, continuing the original multi-tenant cloud concept.” Data Cloud, developed natively on Einstein 1, was the first product built on Hyperforce, Salesforce’s new cloud infrastructure. “From the start, Data Cloud has been able to connect to and read anything within Sales Cloud, Service Cloud, etc. Additionally, it can now handle both structured and unstructured data.” This marks significant progress from a few years ago when Salesforce’s platform comprised various acquisitions (like ExactTarget) that didn’t seamlessly integrate. Previously, data had to be moved between products, often resulting in duplicates. Now, Data Cloud serves as the central repository, with applications like Tableau, Commerce Cloud, Service Cloud, and Marketing Cloud all accessing the same operational customer profile without duplicating data. Salesforce customers can also import their own datasets into Data Cloud. “We wanted a federated data model,” Jania said. “If you’re using Snowflake, for example, we virtually sit on your data lake, providing value by forming comprehensive operational customer profiles.” Understanding Einstein Copilot “Copilot means having an assistant within the tool you’re using, contextually aware of your tasks and assisting you at every step,” Jania said. For marketers, this could start with a campaign brief created with Copilot’s help, identifying an audience, and developing content. “Einstein Studio is exciting because customers can create actions for Copilot that we hadn’t even envisioned.” Contrary to previous reports, there is only one Copilot, Einstein Copilot, with various use cases like marketing, merchants, and shoppers. “We use these names for clarity, but there’s just one Copilot. You can build your own use cases in addition to the ones we provide.” Marketers will need time to adapt to Copilot. “Adoption takes time,” Jania acknowledged. “This Connections event offers extensive hands-on training to help people use Data Cloud and these tools, beyond just demonstrations.” What’s New with Einstein Personalization Einstein Personalization is a real-time decision engine designed to choose the next best action or offer for customers. “What’s new is that it now runs natively on Data Cloud,” Jania explained. While many decision engines require a separate dataset, Einstein Personalization evaluates a customer holistically and recommends actions directly within Service Cloud, Sales Cloud, or Marketing Cloud. Ensuring Trust Connections presentations emphasized that while public LLMs like ChatGPT can be applied to customer data, none of this data is retained by the LLMs. This isn’t just a matter of agreements; it involves the Einstein Trust Layer. “All data passing through an LLM runs through our gateway. Personally identifiable information, such as credit card numbers or email addresses, is stripped out. The LLMs do not store the output; Salesforce retains it for auditing. Any output that returns through our gateway is logged, checked for toxicity, and only then is PII reinserted into the response. These measures ensure data safety beyond mere handshakes,” Jania said. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

Read More
May 30, 2024in Einstein 1 Platform, Generative AI, Hyperforce, Salesforce, Salesforce Data Cloud, Salesforce Einstein, Snowflake
Salesforce CMS Summer 24 Release Notes
14May

Summer 24 Salesforce Release is Coming

The Summer 24 Salesforce release is coming, so here’s some information to help you get ready. Important Information for Summer ’24 Release The 5-minute release window applies only to major release upgrades to non-hyperforce orgs. System maintenance windows haven’t changed. ResourcesFor easy reference to this information, bookmark status.salesforce.com. To learn more about our new Summer ’24 features, see Summer ’24 Preview Release Notes and Release Notes Changelog. Tectonic Summer 24 Release is Coming Resources See how the Summer ’24 release helps teams work smarter with new product innovations built on CRM + AI + Data + Trust. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

Read More
May 14, 2024in Hyperforce, Mulesoft, Salesforce
Salesforce Legacy Chat Service Retirement
10May

Salesforce Legacy Chat Service Retirement

Salesforce is retiring their legacy Chat service (formerly Live Agent) including LiveAgent, Salesforce Chat, Embedded Chat and Service Chat; on February 14, 2026. Salesforce Legacy Chat Service Retirement. On February 14, 2026, Salesforce will sunset their legacy Chat features and functionality, and the feature set will no longer be available. Additionally, legacy Chat will no longer receive new features leading up to the retirement date but we will continue to deliver critical trust updates until the retirement date. Why is Salesforce Legacy Chat Service Retiring? In Summer ’22, Salesforce released a new first-party chat product and feature set. Messaging for In-App and Web, the new product, is built on Hyperforce and offers many of the Chat features that customers love. It also supports asynchronous and persistent conversations that can be picked back up at any time. You can continue using your current Chat services and implementations through the announced retirement date. However, all customers will need to migrate to Salesforce’s new Messaging for In-App and Web service before the announced retirement date. Affected Salesforce Clouds Service Cloud Unlimited + Edition Service Cloud – Unlimited Edition Service Cloud – Performance Edition Service Cloud – Performance Edition 1 Service Cloud – Einstein 1 Edition Sales and Service Cloud Unlimited Edition All Industry Cloud Unlimited Edition Service Cloud Enterprise Edition + Digital Engagement Sales Cloud Enterprise Edition + Digital Engagement Sales Cloud Unlimited Edition + Digital Engagement Sales and Service Cloud Enterprise Edition Edition + Digital Engagement Contact Tectonic if you need assistance preparing for these changes. Review the benefits of Messaging for In-App and Web, and compare the modernized channel to Salesforce’s legacy chat product. FEATURE CHAT MESSAGING FOR IN-APP MESSAGING FOR WEB Persistent Conversations Persistent Conversation History (with User Verification) No Yes Yes Asynchronous Conversations (with User Verification) No Yes Yes Cross-device conversations (with User Verification) No Yes Yes Session Continuity Across Tabs Yes N/A Yes Session Continuity Across Subdomains Yes N/A Yes Settings Route to Agent, Queue, Bot, or Skills Yes Yes Yes Automated Proactive Messaging No Yes No Proactive Messaging by Agents No Yes No Keyword-Based Automation Yes Yes Yes Omni-Channel Sidebar Support No Yes Yes Pre-Chat Form – Visible and Hidden Fields Yes Yes Yes Terms and Conditions Acceptance in Pre-Chat Yes Yes Yes Customize Pre-Chat with Lightning Web Components Yes Yes Yes Populate Pre-Chat API No Yes Yes Einstein Bot Support Yes Yes Yes Business Hours No Yes Yes Custom Branding and UI Labels Yes Yes Yes Multi-Language Support Yes Yes Yes Auto-Response: Conversation started/ended, agent joined, and so on. No Yes Yes Post-Chat URL Yes Yes Yes Salesforce Surveys Yes Yes Yes Estimated Wait Time No Yes Yes Idle Customer Timeout Yes Yes Yes Queue Position Yes No No Public REST API Yes No No Channel Menu Support Yes No Yes IP Blocking Yes No No Sensitive Data Rules Yes Yes Yes Agent Alias No Yes Yes Delete Data (API) No Yes Yes Individual-Object Linking Flow Template No Yes Yes Clone Mobile Deployment No Yes N/A Sneak Peek Yes No No Supervisor and Agent Experience Service Console Integration Yes Yes Yes Supervisor Monitoring Yes Yes Yes Flag Raise and Whisper Yes Yes Yes Transfer to Agent, Queue, or Skills Yes Yes Yes Browser Notification for Assigned Conversation Yes Yes Yes Outbound File Attachments No Yes Yes Einstein Reply Recommendations Support Yes Yes Yes Einstein Work Summaries Support Yes Yes Yes Actions and Recommendations Sidebar Support Yes Yes Yes Right-to-Left Language Support for Agents Yes Yes Yes Customer Experience Inbound File Attachments Yes Yes Yes Emoji Support No Yes Yes Read and Delivery Receipts No Yes Yes Push Notifications No Yes N/A Save Transcript Yes No No Message Search No Yes No Right-to-Left Language Support for End-Users Yes Yes Yes Supported Sites External Website Yes N/A Yes Experience Site Templates: Build Your Own (Aura), Customer Account Portal, Partner Central, Help Center, and Customer Service Yes N/A Yes LWR Experience Site Templates: Build Your Own (LWR) and Microsite (LWR) No N/A Yes Commerce Cloud Templates: B2B and B2B2C Commerce templates No N/A Yes Mobile Publisher Yes N/A Yes Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

Read More
May 10, 2024in Hyperforce
Salesforce Mobile Summer 24 Release Notes
26Apr

Salesforce Mobile Summer 24 Release Notes

Configure offline landing pages without code using Mobile Builder for Salesforce Mobile App, which is now generally available. Improve your Mobile Publisher app with new security features and prepare your app for new notification and device operating system requirements. Submit the required Firebase information for push notifications on Android mobile connected apps. Salesforce Mobile Summer 24 Release Notes. Salesforce Mobile Summer 24 Release Notes Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

Read More
April 26, 2024in Hyperforce, Salesforce
Salesforce Hyperforce Summer 24 Release Notes
26Apr

Salesforce Hyperforce Summer 24 Release Notes

Hyperforce is the next-generation Salesforce infrastructure architecture built for the public cloud. Salesforce Hyperforce Summer 24 Release Notes. It provides Salesforce applications with compliance, security, privacy, agility and scalability and gives customers more choice over data residency. Salesforce Hyperforce Summer 24 Release Notes Hyperforce is Salesforce’s renewed infrastructure architecture, based on the consumption of public cloud services. It has been designed to offer customers a more powerful and easily scalable platform. In this new scenario, Salesforce does not manage physical resources. What is the difference between Hyperforce and Lightning? The Lightning Platform is the core infrastructure in Salesforce whereas, Hyperforce is a new infrastructure model provided by the CRM platform. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

Read More
April 26, 2024in Hyperforce, Salesforce, Salesforce Sales Cloud
Legacy Salesforce URL Redirection Retires
31Mar

Legacy Salesforce URL Redirection Retires

Legacy Salesforce URL Redirection Retires – Salesforce Announcement Security Notification At Salesforce, we understand that the confidentiality, integrity, and availability of your data is vital to your business, and we take the protection of your data very seriously. We’re writing to remind you that redirections for some of your Salesforce orgs’ URLs stop in the Winter ’25 release, starting in August 2024 for sandboxes and in September 2024 for production orgs. We highly encourage you to test for this change and update all references to your previous URLs before those redirections stop. Security Notification Why the Change? To comply with the latest browser and security standards, Salesforce recently required that customers deploy enhanced domains. This feature updated the hostname formats for the domains that serve Salesforce orgs. To reduce the impact of this change, your previous hostnames are redirected by default. However, to meet Salesforce security standards, some of the previous domains will be retired in 2024. The corresponding redirections stop in the Winter ’25 release. Why the Change? Actions Required Review the affected hostnames and how you can disable the redirections for testing. For details, see Prepare for the End of Redirections for Non-Enhanced Domains in Salesforce Help. Additional Resources Salesforce Enhanced Domains FAQSalesforce Help: Prepare for the End of Redirections for Non-Enhanced DomainsSalesforce Help: Log My Domain Hostname RedirectionsSalesforce Help: Enhanced Domains TimelineTo ask questions about enhanced domains, visit our monitored My Domain and Enhanced Domains group in the Trailblazer Community.We appreciate your trust in us as we continue to make your success and security our top priorities. Additional Resources Legacy Salesforce URL Redirection Retires Prepare for the End of Redirections for Non-Enhanced Domains After enhanced domains are deployed, your previous non-enhanced hostnames are redirected. Those redirections stop in Winter ’25, starting in August 2024 for sandboxes.. Review the affected hostnames and how you can disable the redirections to test before Salesforce disables them. REQUIRED EDITIONS Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience Available in: Group, Essentials, Professional, Enterprise, Performance, Unlimited, and Developer Editions After enhanced domains are deployed, Salesforce redirects two categories of non-enhanced hostnames. To see if redirections are in place for a previous My Domain, check the Redirections section of the My Domain Setup page. NOTE My Domain URL redirections help prevent disruption, but they’re not intended as a permanent solution. Not all services work well with redirections, and a redirection adds a step to the process of loading the final web page. When you deploy enhanced domains, we highly recommend that you disable redirections during testing and update all references to your old URLs. Track the Source of Redirections You can search the metadata for your org to determine where the impacted URLs are used in Salesforce, but discovering all the other places that your URLs are used can be more complex. For example, site URLs and content URLs can be used on your website, social media pages, marketing materials, and templates such as email signatures and automated responses. To help you identify these locations outside of Salesforce, the Hostname Redirects log includes the referrer and origin sent with each request that Salesforce redirects. For more information, see Log My Domain Hostname Redirections. Notify Users During Redirections To help your users update outdated links and bookmarks, display a brief message during the redirection that provides the current URL. See Manage My Domain Redirections. Previous *.force.com Site Hostnames When you enable and deploy enhanced domains, the hostname formats change for your Experience Cloud sites and Salesforce Sites. To minimize potential disruption, the *.force.com hostnames that Salesforce hosted for your sites are redirected to your current site hostnames. Those redirections remain in place until Winter ’25 or until you disable these redirections. To disable these redirections for testing purposes, use an option in the Redirections section of the My Domain page and test. For more information, see Disable Redirections for Your Previous Force.com Site URLs. For the replacement format for each of these hostnames, see My Domain URL Format Changes When You Enable Enhanced Domains. To better understand the purpose of each hostname type and whether it applies to you, see My Domain Hostnames. Here are the *.force.com site hostnames for a production org that are temporarily redirected after you enable and deploy enhanced domains. Here are the .*force.com site hostnames for a sandbox that are temporarily redirected after you enable and deploy enhanced domains. Other Non-Enhanced My Domain Hostnames When you enable and deploy enhanced domains, your other previous non-enhanced My Domain hostnames are redirected. Those redirections remain in place until Winter ’25 or until you disable these redirections. For the type and the replacement format for each of these hostnames, see My Domain URL Format Changes When You Enable Enhanced Domains. To better understand the purpose of each hostname type and whether it applies to you, see My Domain Hostnames. NOTE If you deploy another My Domain change after you enable and deploy enhanced domains, these hostnames are no longer redirected. For more information, see Understand Redirections for Previous My Domain Hostnames. To disable the redirections of these non-enhanced My Domain hostnames for testing purposes, you can temporarily disable your previous My Domain. For more information, see Disable or Remove Your Previous My Domain. Here are the non-enhanced hostnames for a production org that are temporarily redirected after you enable and deploy enhanced domains. Here are the non-enhanced hostnames for a sandbox that are temporarily redirected after you enable and deploy enhanced domains. 1 If your installed package is unmanaged, the package name is c. Instanced URLs Without My Domain If your org was created before October 2020, you didn’t get a My Domain by default. In that case, your users accessed Salesforce with these hostnames that contained your instance name but not your My Domain name. These hostnames are redirected if the Instanced URL setting in the Redirections section on the My Domain Setup page is set to Redirect to the same page within the domain

Read More
March 31, 2024in Hyperforce, Salesforce, Salesforce Experience Cloud
Public Cloud Infrastructure with Hyperforce
09Mar

Public Cloud Infrastructure with Hyperforce

Drive Expansion in New Territories-Public Cloud Infrastructure with Hyperforce Hyperforce offers rapid activation of a new local presence in regions where public cloud infrastructure is available. Through partnerships with public cloud providers, Hyperforce unlocks opportunities for expansion in new geographies worldwide. Enhance Regional Performance Regional cloud solutions ensure quicker in-country performance and reduced distances between end users and data centers, leading to an overall improved user experience. Manage Critical Workloads Securely Hyperforce provides a global infrastructure that ensures high availability for your cloud workloads. Utilizing a multi-availability zone (AZ) distribution model, Hyperforce offers redundancy in case of major failures in one of the zones. Access the Latest Salesforce Innovations Quickly Infrastructure as code facilitates easily repeatable deployments, accelerating the developer experience. The Salesforce Platform is engineered to deliver secure and scalable products with enhanced agility. Practical Applications Local Data Storage Compliance: Fulfill evolving industry and regional regulations with in-country data storage options. Comprehensive Data Protection: Ensure data security with enhanced controls and end-to-end encryption, regardless of storage location. Scalable Workload Management: Grow your business on adaptable infrastructure designed to scale alongside your needs. Confident Migration: Maintain compatibility with existing custom apps and integrations built on Salesforce, ensuring a seamless transition. Empowering Future Growth with Hyperforce Discover How Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

Read More
March 9, 2024in Hyperforce
What is GovSlack
13Feb

What is GovSlack?

GovSlack: Streamlined, Secure Collaboration for Government GovSlack brings together your team, tools, and partners into one secure platform, specifically designed to meet government regulations for processing and storing sensitive data. By integrating GovSlack, organizations can eliminate internal and external communication silos while empowering employees with the flexibility to excel in their roles. What is GovSlack?GovSlack is a tailored version of Slack that allows agencies, contractors, citizens, and partners to collaborate in a centralized, secure workspace. It complies with the strictest security and operational standards required by public sector clients. Is Slack FedRAMP approved?Yes, Slack holds FedRAMP Moderate authorization to meet public sector compliance needs. GovSlack goes further, earning FedRAMP JAB High authorization and is actively pursuing DoD CC SRG IL4 compliance to cater to defense sector clients. Does the federal government use Slack?Security is crucial for public sector agencies and their partners. Federal agencies trust Slack as their secure digital HQ, helping teams from the U.S. Department of Veterans Affairs to the GSA’s 18F office enhance collaboration while meeting stringent data privacy requirements. GovSlack Key FeaturesGovSlack, launched in July 2022 after extensive testing and feedback from government clients, offers several features to ensure secure and compliant collaboration: GovSlack integrates seamlessly with other government-specific tools such as Salesforce Government Cloud Plus, creating a powerful CRM and collaboration ecosystem to accelerate agency goals and improve constituent services. Case Study: Army Software Factory (SWF)The Army SWF, using agile methods to upskill soldiers and develop cutting-edge digital solutions, required a flexible and secure collaboration platform. By adopting GovSlack, they fostered improved collaboration without compromising compliance with stringent DoD policies. Partner IntegrationsLeading companies such as Lockheed Martin and Box are leveraging GovSlack to streamline collaboration while maintaining compliance with federal regulations. For example, Lockheed Martin is using GovSlack to manage projects with government partners while ensuring sensitive data remains protected. ThoughtsGovSlack is built for secure, government-specific collaboration, providing agencies and their partners with the flexibility to work more effectively while meeting compliance needs. By integrating with key tools and offering enhanced security features, GovSlack supports the digital transformation efforts of public sector organizations across the globe. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

Read More
February 13, 2024in Data, Enterprise, Hyperforce, Salesforce Government Cloud, Salesforce Optimization, Salesforce Public Sector Solutions, Salesforce Slack
Quick Clone Sandboxes on Hyperforce
14Nov

Quick Clone Sandboxes on Hyperforce

Introducing Quick Clone Sandboxes on Hyperforce Creating sandboxes is a crucial aspect of application development on the Salesforce Platform, providing IT teams with isolated environments to test changes without affecting production operations. As businesses strive for faster innovation without compromising quality, admins and developers need efficient tools to keep pace with rapid application development. Many admins complain that spinning up sandboxes is too time consuming. No more! Salesforce and Tectonic are excited to announce the general availability of Quick Clone for sandboxes on Hyperforce! This new feature significantly enhances the speed of cloning sandboxes, empowering teams to be more productive, accelerate testing, and expedite release cycles. What is Hyperforce? Hyperforce represents Salesforce running on public cloud infrastructure. This architecture, introduced in December 2020, leverages the elasticity of the public cloud to improve sandbox cloning speeds. In Winter ’23, Salesforce introduced Quick Clone for Developer and Developer Pro sandboxes. Now, we are thrilled to extend Quick Clone to Partial Copy and Full sandboxes, enhancing the cloning experience across all sandbox types. Understanding Quick Clone Quick Clone enables admins and developers to create sandboxes by copying from a production org or an existing sandbox. When creating Developer, Developer Pro, Partial Copy, or Full sandboxes, users obtain copies of the production org’s metadata or metadata and data, facilitating customizations and testing with the latest production state. Traditionally, teams without version control sharing sandboxes may encounter conflicts due to overlapping changes. Quick Clone streamlines this process by rapidly replicating a “template sandbox,” allowing for parallel development and efficient bug reproduction. How to Enable Quick Clone All sandboxes created on Hyperforce are automatically equipped with Quick Clone. Within the Setup Sandbox page, users can leverage the Clone button next to a Hyperforce-based sandbox to rapidly create replica sandboxes using Quick Clone. To utilize Quick Clone, customers must meet Hyperforce eligibility criteria and have their production orgs migrated to Hyperforce. Existing customers with production orgs in Salesforce data centers can request migration to Hyperforce through their Account team. What’s Next for Sandboxes on Hyperforce? Following Quick Clone, our focus shifts to Quick Create, a feature enhancing the creation and refresh speeds of Full sandboxes on Hyperforce. Additionally, Scale sandboxes, designed to validate customizations for business growth and large-scale events, will further enhance sandbox flexibility and performance. With Quick Clone and upcoming features, we are just beginning to unlock the full potential of sandboxes on Hyperforce, empowering Salesforce users to innovate faster and more efficiently. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

Read More
November 14, 2023in Hyperforce

Subscribe to our mailing list. Join our mail list to receive our newsletter

We'll keep you up to date with our latest news, insights, free resources, and much more.
Don't worry, we won't spam you.
gettectonic.com