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Salesforce Platform Manager

Salesforce Platform Manager Explained

A Salesforce Platform Manager serves as the human interface between the business and the Salesforce platform, taking on the responsibility of overseeing the entire management of the platform. This role involves leading project teams, collecting requirements, designing solutions, and implementing configurations on Salesforce.com. In contrast, Product Managers primarily concentrate on expanding their user base, financial metrics, and ensuring customer satisfaction with the product. Platform Managers, on the other hand, have a more internal focus, being oriented towards technical aspects and architecture. They are not customer-facing and have a greater emphasis on technical and architectural considerations. Not to say they don’t need good people and communication skills, but they interact as much with the platform as with team members. The role of a Platform Manager encompasses being the primary administrator of the software, orchestrating its setup, and overseeing ongoing maintenance. They are tasked with establishing the initial parameters for the website and managing all constituent data in a pubic sector instance. For Platform Product Managers, the primary goal is to deliver outcomes that contribute to business scalability and achievement of goals. Effective management with different teams is crucial for success, and collaboration, communication, and recognition of other teams play a key role in their responsibilities. Platform Services Managers are responsible for initiating and maintaining the operation of application processes. They ensure the continuous running of processes, which is essential for users to access the system and run reports. The process management framework involves three key process utilities: sapmon, sapmgr, and sap. If your core Salesforce team is missing a solid Salesforce Platform Manager, reach out to Tectonic today for assistance. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Salesforce Page Layouts

Salesforce Page Layouts

Sprucing Up Your Salesforce Page Layouts: A Humorous Guide to Winning User Hearts and Ensuring Data Quality Sometimes, the simplest tweaks can make the biggest difference. Modifications to your page layouts are no exception. In the world of Salesforce, page layouts are your tool of trade—what users see and interact with every day. Nailing these layouts can skyrocket user adoption and improve data quality, which is our ultimate mission as admins. So, here are some tips to help you jazz up those Salesforce page layouts. Field Order: The Logic Puzzle Think of field order like arranging your fridge. You wouldn’t put the milk behind the broccoli, right? Make sure your most important fields are front and center, not hidden in the dark corners of the page. Group like data wherever possible, and use sections. Balance: Channel Your Inner Zen Balance your fields like a feng shui master. If you have 8 fields on the left and 2 on the right, spread them out evenly. This not only makes the page look good but also makes it easier to use. And hey, use those blank spaces to keep things orderly. Sections: The Organizational Guru Break your page into sections like a pro organizer. To add new sections, click “edit layout,” drag the section field onto the page, fill in the section properties, and then drag related fields into their new cozy home. Organizing sections gives you the most storage space, just like cleaning out your closet. Large Text Areas: Give Them Room to Breathe Think of large text areas like your favorite novel—they deserve their own spotlight. Displaying 6 or more visible lines makes them easier to read and enjoy. Consistency: The Familiar Friend Consistency is key. Keep your layouts uniform to reduce the learning curve for users. For instance, always place the Owner, Created By, and Last Modified By fields at the bottom in a section called “System Information.” Help Text: The Friendly Guide Always use help text for custom fields. If you forgot to add it initially, no worries! Navigate to the custom field in the setup menu, click “edit,” and fill in the description and help text. Users really appreciate it and it can save you hours answering the same questions over and over again. Lookup Filters: The Selector’s Best Friend Decide if your lookups need filters. Filters are like bouncers at a club—they help users pick the right record, filtering out the riffraff like closed lost opportunities. Required Fields: The Necessary Nuisance Be judicious with required fields. If a field should be mandatory, decide if it should be universally required or just on the page layout. Err on the side of fewer universally required fields. To make a field required on the page layout, go to the page layout, click “edit layout,” hover over the field, click the wrench icon, and check “required.” Search Layouts: The Sleuth’s Toolkit Update search layouts to provide users with the info they need at a glance. Keep them consistent with list views. To edit search layouts, navigate to setup > the object (e.g., account, leads, contacts) > search layouts, and click “edit” next to search results. Select the fields you want and arrange them as desired. Related Lists: The VIPs Place custom related lists above the standard ones. Custom lists are like VIPs—they get the prime spots because they’re used more often. List Views: The Window to Relevance Update list views to display relevant details. Showing pertinent fields will save users from excessive clicking and scrolling. Mini Page Layouts: The Compact Helper Customize mini page layouts to show the most relevant information. Click “edit layout,” then “mini page layout,” add the relevant fields, and click “save.” Mobile Optimization: The On-the-Go Champion Remember that changes to Salesforce page layouts on your desktop also apply to mobile devices. Given the smaller screens, it’s smart to set up specific layouts for mobile. Navigate to setup > object (e.g., Account) > page layout, then click “new.” Clone an existing layout or start fresh, name it, and click “save.” Drag and drop the fields you want for mobile, then save again. Update the assignment by clicking “Page Layout Assignment,” then “Edit Assignment,” and assign the new layout to the mobile user profile. User Communication and Collaboration: The Team Effort Before making changes, give users a heads-up. Nobody likes surprises, especially when it comes to their workspace. Involve users in the update process and get their input. Use this time to tidy up fields and data. After collaborating, roll out a communication plan to ensure everyone knows about the changes and is prepared for questions. These tips are designed to make the Salesforce experience smoother and more enjoyable by optimizing page layouts. Got your own tips? Share them in the comments below! Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Salesforce Quickstart

Salesforce Quickstarts

What are Salesforce Quickstarts? Salesforce Quickstarts are ideal for individual departments or small sales and customer services teams looking to maximize their Salesforce experience right from the beginning. These packages, also known as Salesforce Jumpstarts, are comprehensive solutions encompassing everything from initial setup and configuration to training and support. They are particularly suitable for small to medium-sized businesses aiming for quick deployment and an accelerated start with Salesforce. Salesforce Quickstarts What does Tectonic offer with its Salesforce Quickstart Package? Note the name has changed to Salesforce Implementation Solutions. Tectonic’s Salesforce Quickstart Package provides a streamlined implementation process tailored for companies seeking a swift Salesforce deployment. Quickstarts vary from Salesforce product to product. But essentially follow these parameters. This limited engagement focuses on essential planning, decision-making, standard and custom configurations, and crucial user and admin training. All with Tectonic’s high standards of customer satisfaction. Geared towards small to medium-sized businesses, this Quickstart Implementation covers sales, marketing, service, and more Salesforce clouds. It offers immediate benefits and lays the foundation for future digital transformation. Salesforce Quickstarts can be customized for any industry. Who is it for? Key Benefits What’s included? Partner Assistance with Salesforce Implementation Salesforce consulting partners like Tectonic assist in assessing needs, configuring Quickstart packages, providing training and support, adopting best practices, and optimizing the Salesforce environment. Tectonic offers ready-to-launch Quickstart packages and Accelerators, ensuring faster system fulfillment, cost reduction, secure scaling, and an enhanced customer experience. How to use Trailhead for Salesforce Learning after a Quickstart? Trailhead breaks down learning topics into modules, each containing units. Completing units involves quizzes or hands-on challenges, earning points. Once all units in a module are finished, you receive a badge displayed on your profile. Trailhead is a free and comprehensive learning platform for Salesforce, suitable for newcomers and professionals looking to enhance their skills and knowledge. Contact Tectonic today to explore Salesforce Quickstarts. Content updated April 2024. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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CAN-SPAM

Can-Spam Explained

Despite its name, the CAN-SPAM Act is not limited to bulk email; it encompasses all commercial messages. These messages, defined as “any electronic mail message the primary purpose of which is the commercial advertisement or promotion of a commercial product or service,” include emails promoting content on commercial websites. The law applies universally, including to business-to-business emails, meaning all emails must adhere to its provisions.

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Salesforce Big Data and Travel and Hospitality

Salesforce and Zendesk Integration

Zendesk Connection Salesforce and Zendesk integration. Create a remote connection using the Zendesk connector to sync data from Zendesk to Salesforce CRM Analytics. Create Connection Connection Settings All settings require a value, unless otherwise indicated. SETTING DESCRIPTION Connection Name Identifies the connections. Use a convention that lets you easily distinguish between different connections. Developer Name API name for the connection. This name can’t include spaces. The API name is used in your recipes to reference data extracted through this connection. You can’t change the developer name after you create the connection. Description Description Username User name for the Zendesk account. URL Complete URL of the Zendesk account. Enter in the format: <http or https>://<Instance Name>.zendesk.com/<Instance Details>For example:https://blueskysystems.zendesk.com/api/v3 Password Password for the Zendesk account. Salesforce and Zendesk integration Connector Considerations When working with the Zendesk connector, keep these behaviors in mind. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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catch initial traffic source with Google Analytics

Integration of Salesforce Sales Cloud to Google Analytics 360 Announced

In November 2017, Google unveiled a groundbreaking partnership with Salesforce, outlining their commitment to develop innovative integrations between Google Analytics 360, Salesforce Sales Cloud, and Salesforce Marketing Cloud. This collaboration marks the first time that sales, marketing, and advertising data will seamlessly converge. Integration of Salesforce Sales Cloud to Google Analytics 360 Announced. Integration of Salesforce Sales Cloud to Google Analytics 360 Announced Today, we at Tectonic are thrilled to introduce the inaugural integration: direct importation of sales pipeline data from Sales Cloud (including leads and opportunities) into Analytics 360. This integration empowers marketers within any business managing leads to gain a comprehensive understanding of the customer’s journey to conversion, enabling swift and targeted engagement at crucial touchpoints. Leading enterprises like Rackspace and Carbonite are already reaping the rewards of this integration, streamlining data analysis and reaching higher-value audiences. A Holistic View of the Customer Journey Marketers often struggle to bridge the gap between online and offline customer interactions to achieve a comprehensive view of the customer journey. With the seamless integration between Sales Cloud and Analytics 360, marketers can effortlessly amalgamate offline sales data with digital analytics data, gaining insights into the entire conversion funnel. This facilitates a deeper understanding of customer engagement with brands and the performance of marketing initiatives. For instance, marketers can examine the correlation between online lead sources (such as organic search, paid search, or email) and lead quality based on their progression through the sales pipeline. Enhanced Marketing Outcomes While increased visibility into the customer journey is invaluable, the true value lies in actionable insights. For example, if a particular source of site traffic consistently generates higher-quality leads, marketing budgets can be reallocated to optimize traffic acquisition. Moreover, the built-in connections between Analytics 360 and Google’s media buying platforms offer additional avenues to acquire new customers and drive incremental revenue. Marketers can leverage Adwords and DoubleClick Search tools to optimize search ad bidding based on actual sales data (offline conversions tracked in Salesforce) rather than just website leads. Additionally, they can create audience lists in Analytics 360 comprising qualified leads from Sales Cloud, leveraging Adwords or DoubleClick to target display ads to individuals with similar characteristics. Real-world Success Stories – Integration of Salesforce Sales Cloud to Google Analytics 360 Announced Rackspace, a leading provider of managed cloud services, has already experienced significant benefits from beta testing the Sales Cloud to Analytics 360 integration. By seamlessly integrating sales pipeline reporting with digital marketing analytics, Rackspace has gained deeper insights into marketing performance, saving time and accelerating decision-making processes. Similarly, Carbonite, a provider of cloud data backup services, is gearing up to transform its media activation strategy by leveraging insights derived from Salesforce data in Google Analytics and AdWords campaigns. What’s on the Horizon? In the coming months, Google will expand the availability of Sales Cloud data in Analytics 360, providing marketers with even deeper intelligence. For instance: Product-specific data will enable remarketing campaigns tailored to cross-sell or up-sell offers based on previous orders. Lead conversion likelihood data will facilitate the creation of audience lists of prospects with a high probability of purchasing, ideal for remarketing or prospecting campaigns. Lifetime value data will serve as a diagnostic tool, shedding light on the most valuable marketing channels. As 2018 progresses, Google will continue to roll out additional integrations between Salesforce and Analytics 360, enabling more accurate attribution modeling, comprehensive campaign performance analysis, and seamless audience activation across marketing channels. Integration of Salesforce Sales Cloud to Google Analytics 360 Announced If you’re not yet leveraging Analytics 360 and are eager to learn more, please reach out to us. Existing customers can engage with their account team or Certified Analytics Partner to devise a plan for implementing these integrations. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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PII

PII Explained

Personal Identifiable Information (PII) is defined as: Any representation of information that permits the identity of an individual to whom the information applies to be reasonably inferred by either direct or indirect means. Further, PII is defined as information: (i) that directly identifies an individual (e.g., name, address, social security number or other identifying number or code, telephone number, email address, etc.) or (ii) by which an agency intends to identify specific individuals in conjunction with other data elements, i.e., indirect identification. (These data elements may include a combination of gender, race, birth date, geographic indicator, and other descriptors). Additionally, information permitting the physical or online contacting of a specific individual is the same as personally identifiable information. This information can be maintained in either paper, electronic or other media. Department of Labor (DOL) contractors are reminded that safeguarding sensitive information is a critical responsibility that must be taken seriously at all times. DOL internal policy specifies the following security policies for the protection of PII and other sensitive data: The loss of PII can result in substantial harm to individuals, including identity theft or other fraudulent use of the information. Because DOL employees and contractors may have access to personal identifiable information concerning individuals and other sensitive data, we have a special responsibility to protect that information from loss and misuse. With these responsibilities contractors should ensure that their employees: What is the example of PII? Personal identification numbers: social security number (SSN), passport number, driver’s license number, taxpayer identification number, patient identification number, financial account number, or credit card number. Personal address information: street address, or email address. Personal telephone numbers. What is not an example of a PII? PII, or personally identifiable information, is sensitive data that could be used to identify, contact, or locate an individual. What are some examples of non-PII? Info such as business phone numbers and race, religion, gender, workplace, and job titles are typically not considered PII. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Cloud Managed Services

Advantages of a Cloud Managed Service Provider

Considering outsourcing your IT management to a cloud managed service provider? Here are several benefits of opting for a cloud expert like Tectonic: Cost Savings: Predictable, Recurring Monthly Costs: Future-Proof Technology: Custom and Integrated Service: Robust Infrastructure: Centralized Network Services and Applications: Coverage on All Service Levels: Disaster Recovery: Fast Response Times: Vendor Interfacing: Tectonic offers Managed Services for all your Salesforce platform IT needs.  Contact us today to get started. Like2 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Pie Chart

Why We Love Pie But Not Pie Charts

Everybody loves pie, but not all of us love pie charts (except when it’s a chart about pie). It turns out, our brains have a hard time comparing the area of shapes. When it comes to visualizing data, we prefer simple and easy to understand. Consider making that pie chart in your next presentation a bar chart. This unsavory position against pie charts reflects Tectonic’s passion for effective data visualizations. When done properly, visualizations help us quickly see new things and digest the size and scale of your business and market. Visualizations that allow you to interact with data and easily see areas where you need to focus, make decision making easier. But many of us are stuck managing from charts of numbers, or at best static visualizations in a power point. You know those presentations that someone spends weeks creating each month to describe the events in the prior month. Is this the kind of efficiency we thought 2018 technology would deliver? When you finally get the information, how do you correctly tie individual results to the trends in your business and markets so you can draw the right conclusions and make decisions? For example: are we generating enough leads, in the right industries, for the right products to generate the revenue we need in Q4? In other words, how do you translate how much pie you have eaten into how full you are? On the surface, it seems easy: If I’m eating pie, it’s late in the meal and I’m probably already full…but what if those assumptions don’t hold true? Are you willing to risk your comfort on it…or your business on it? At Tectonic, we help you align your desired business results with the events and activities in your business. These “analytical pathways” make it simpler to use data to drive your business. We can show you how to unlock the trends in your business and use data to drive new results. Happy Pie Season! Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more How Travel Companies Are Using Big Data and Analytics In today’s hyper-competitive business world, travel and hospitality consumers have more choices than ever before. With hundreds of hotel chains Read more A World Series Lesson for Your Business The Houston Astros won the World Series last night. The first time the organization has won the World Series since Read more Why Your Company Isn’t Like a Baseball Team Recently, Chris shared an excellent post about the new World Series Champion Houston Astros. In short, it was a reminder Read more

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Salesforce AppExchange

What is the Salesforce AppExchange?

The Salesforce AppExchange is a robust enterprise cloud marketplace, adept at swiftly addressing unique business challenges for organizations of any size, department, or industry.   The AppExchange is a marketplace where third-party developers can list their apps for Salesforce users to browse and install. Some are free to use and some have a charge. But all are available because of their integration ability with Salesforce. Each app has its own listing page with a detailed description, screenshots, user reviews, and pricing information. Introduced by Salesforce.com in 2005, the AppExchange website marked the inception of the first public directory of its kind. These powerful apps make a substantial impact by automating tasks, streamlining information and systems, and fostering closer integration with Salesforce. Catering to diverse organizational needs and budgets, the AppExchange offers a mix of both free and paid apps. If there is something you want to do in Salesforce, chances are good there is already an app for that – and you will find it in the Salesforce AppExchange. Navigating through the extensive array of apps, with over 9 million downloads, might seem daunting. Salesforce simplifies this process by providing App Guides that swiftly pinpoint optimal solutions for various business challenges across different sectors. Alongside apps, users can discover components, bolt solutions, lightning data, flow solutions, and consultants. The App Guides spotlight customer-favorite apps, categorizing them based on department or industry-specific business pain points. As users search and install apps, the AppExchange tailors personalized recommendations, enhancing ease and efficiency. Among our preferred apps are: Magic Mover – This remarkable app facilitates the seamless migration of classic notes to lightning-enhanced notes and classic attachments to Salesforce files. It expedites the conversion of numerous attachments and notes into enhanced files. S-Docs – A document generator capable of creating diverse outputs by amalgamating Salesforce data from standard and custom objects. The template editor in S-Docs allows for the design of outputs incorporating data from formula fields, rich text, parent records, child, grandchild, and related objects. Finished documents can be effortlessly emailed directly from Salesforce, capturing the entire interaction seamlessly as an activity. Slack – A highly popular communication and team collaboration hub integrated with Salesforce. This integration enables teams to stay informed about their records within Slack, responding swiftly to new opportunities and fostering seamless collaboration. Customized notifications in Slack provide updates on key information in Salesforce, while slash commands facilitate the search and preview of Salesforce records, including accounts, opportunities, and cases. The AppExchange empowers users to continually tailor their Salesforce experience, enhancing quality, productivity, and efficiency. Content updated January 2024. Like4 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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public sector and tribal governent

Why Your Company Isn’t Like a Baseball Team

Recently, Chris shared an excellent post about the new World Series Champion Houston Astros. In short, it was a reminder of how data-driven thinking can have massive results. But what does it take for an organization to achieve this? The first is leadership committed to a long term goal. It took the Astros 6 years of hard work and commitment to a new way of thinking to achieve their goals. The book/movie “Moneyball” does a good job illustrating all of the previous thinking that had to be overcome. After all, people had made life-long careers on that thinking, so why change? If your leadership isn’t committed to this long term, it simply won’t happen. However, it just takes one leader of a part of the organization to lead the way. The second thing you need is data. The baseball world is full of passionate and focused score keepers. Pitch counts, speed, game time temperature, at bats vs lefties, etc. Google actually has a free baseball stats dataset: https://cloud.google.com/bigquery/public-data/baseball. Unfortunately for most of us, there isn’t someone recording each and every movement we make at work (that may be a good thing for some of you). However, it does make it hard to be data driven if you don’t have data. So how do you convince a leader to become data driven and how do you decide what data to capture? Business leaders care about results, so aligning to those will get their support. Those results are driven by actions taken by the organization, so the data that describes those actions is what needs captured. When you take this approach you may find that some of the actions aren’t being recorded at all, many don’t have enough information about them and all of them are difficult to pull together and understand. Even when those hurdles have been overcome, you then face the issue of how to get information back into the hands of the masses who can use it to change the result. At Tectonic, we’ve combined world class salesforce implementation expertise with data science and analytics know how to drive innovative business results. We can help you navigate the above complexities so you can play better baseball. Original url: https://www.gettectonic.com/single-post/2017/11/10/why-your-company-isnt-like-a-baseball-team Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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salesforce chatter app

Salesforce Hashtags in Chatter

In Salesforce Chatter, using hashtags serves several purposes, enhancing collaboration and content organization within the platform. Here are some reasons why users might use hashtags in Chatter: Remember that the effectiveness of hashtags in Chatter relies on users adopting and consistently using them. Encouraging a common understanding of hashtag usage and promoting their benefits can lead to improved collaboration and content organization within the Salesforce environment. For instance, suppose you share an update mentioning your ongoing work on a sales presentation for Universal Paper, a customer of yours. Enhance your post by adding the hashtag topic #UniversalPaper. Users can simply click on this topic to access more details about Universal Paper and view ongoing discussions involving individuals and groups interested in Universal Paper. Additionally, anyone can conduct a search for Universal Paper, and the topic will feature in the search results. Clicking on the topic reveals all accessible areas where the topic has been assigned. When composing an update, simply type # followed by your chosen text. While typing, choose a topic from the provided suggestions or press ENTER to include it. Each topic can comprise up to three words. Topics are automatically concluded by commas ( , ) and closing square brackets ( ] ). Other punctuation, symbols, and separators are supported in topic names. Afterward, click Share. The hashtag topic transforms into a link leading to the topic detail page. Furthermore, the topic (excluding the hashtag) is automatically appended to the top-level post in your update. For example, by including #UniversalPaper in a comment beneath your colleague’s post, the topic Universal Paper gets added to your colleague’s original post. Following the posting of an update, the exclusive method to eliminate a hashtag topic in Lightning Experience is by either deleting or editing the post or comment. In Salesforce Classic, removal of the topic from the top-level post is possible. Like2 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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