Salesforce’s new Government Cloud certification marks a significant step for the U.S. Department of Defense in embracing cloud technology for secure app development and deployment. This certification enables government agencies to harness Salesforce’s suite of tools including CRM, AI, automation, and data management, thereby enhancing staff productivity, reducing operational costs, and fostering citizen engagement. Salesforce Announces Public Sector Compliance Certifications.

Today, Salesforce introduced enhanced capabilities and compliance certifications for Customer 360 in the Public Sector. These advancements empower government organizations to modernize their services with tailored features designed to meet rigorous compliance standards within a unified, automated, and intelligent platform.

Addressing compliance concerns: As digitalization becomes increasingly prevalent in government operations, ensuring security remains paramount. With over half of government employees reporting increased digitization and a rise in security threats, Salesforce’s Government Cloud Plus – Defense achieves DISA Impact Level 5 provisional authorization. This accreditation enables the U.S. Department of Defense and authorized defense contractors to leverage Salesforce for their mission-critical tasks. Furthermore, Government Cloud Plus already holds FedRAMP High and DISA Impact Level 4 authorizations, permitting federal and local government agencies to develop and deploy apps containing controlled unclassified information.

Dave Rey, President of Global Public Sector at Salesforce, underscores the significance of these compliance certifications. He states, “With these compliance certifications, Salesforce continues to demonstrate commitment to meet the evolving U.S. government security needs.” Rey emphasizes the transformative potential of these environments, enabling the U.S. DoD to expedite digital transformation initiatives with the aid of CRM, data management, and automation tools, thereby enhancing operational efficiency on a significant scale.

Salesforce Announces Public Sector Compliance Certifications

The need for Customer 360: With post-pandemic labor and budget shortages, government organizations need to find a way to do more with less — without compromising cybersecurity or the constituent experience. 

What’s new in Customer 360 for Public Sector: Only 16% of constituents believe that the government has successfully used technology to improve their experiences. Agencies need to be able to tap into cutting-edge technology, including real-time data, AI, and automation, to deliver proactive personalized experiences citizens are asking for while helping them understand and access public services quickly and easily with proactive delivery of personalized programs. 

Automation, analytics, and intelligence capabilities purpose-built for the public sector include: 

  • Benefit Management for Public Sector, which offers automated and AI-powered digital-first case management, streamlined search, and enrollment processes to help agencies provide a more efficient and better citizen experience with public assistance programs, providing better support while saving costs. 
  • Crisis Center Support for Public Sector gives crisis center counselors easy access to automated and pre-configured workflows like intake forms, built-in assessments, provider search, and patient history to help identify risk of self-harm while automatically compiling crisis center reporting all from a single intelligent console.
  • Analytics for Public Sector includes ready-to-use dashboards that help agencies jumpstart their data culture for a variety of use cases, including constituent service, grants management, licensing and permitting, and emergency response. Agencies can combine Tableau Accelerators with their data and customize them to fit their needs while helping them get data-driven insights faster.
  • Field Service for Public Sector is designed to help government workers in the field to support public infrastructure, assets, and individuals efficiently and effectively. Now cities, emergency dispatch teams, and public works organizations can operate in the field with increased knowledge, consistency, and speed, powered by real-time data, automation, and AI.
  • And, with Data Cloud for Public Sector, governments can connect, harmonize, and activate constituent data to help agency leaders provide a better experience to citizens. 

“In an increasingly digital world, citizens expect to be able to engage with government agencies, anywhere they are, without friction. And, agencies of all sizes are being asked to do more with less, so they need automated, intelligent solutions to help them modernize service and deliver experiences that are secure, efficient, and easy. With Salesforce, agencies can achieve faster time to value and accelerate digital service delivery, helping to improve mission outcomes and better engage with citizens,” said Nasi Jazayeri, EVP and GM, Public Sector, Salesforce.

Learn more about Customer 360 for Public Sector 

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