Recently, Five9 reported its second-quarter FY24 results, revealing a strong performance for the period. However, the company’s cautious forward-looking guidance led to a significant drop in its stock price, which fell by over 25%. In response to queries about the conservative outlook, a Five9 spokesperson attributed the reduced 2024 revenue guidance—a 3.8% decrease—to macroeconomic headwinds.
In today’s era of rapid digital transformation, efficient data migration has become increasingly important as cloud adoption gains momentum. Foundry’s research indicates that 63% of IT leaders have accelerated their cloud migrations, but 90% encounter challenges, often related to budget constraints. This emphasizes the need for meticulous planning and strategic execution. This insight focuses on
Citizens and residents today are more connected than ever and expect to interact with government just as they do with other industries—through a variety of modern channels with swift response times. License and Permitting Management for Businesses is an innovative solution. Public Sector Solutions for License and Permit Management for businesses empowers government entities to
Learning from the CrowdStrike Outage: Enhancing Resilience and Incident Response Overview: In the wake of the CrowdStrike outage, businesses around the globe are focusing on restoring business continuity and bolstering their resilience for future incidents. On Friday, July 19, 2024, a faulty content update triggered crashes across approximately 8.5 million Windows devices, displaying the infamous
Salesforce Expands Slack Automation with New Workflow Features Salesforce has introduced new capabilities in Slack, allowing customers to build workflows that automatically trigger when an event occurs in third-party apps like PagerDuty, Asana, Bitbucket, and others. This update also enhances the user experience, making it more intuitive to create workflows in Slack. Users now have
Get Quick Revisions on Knowledge Articles with Einstein Knowledge Edits (Beta) Enhance your Knowledge articles quickly using Einstein generative AI with predefined revision styles. These styles can help improve grammar, conciseness, and readability. You can also customize these styles using the Prompt Builder to tailor the revisions to your business needs. This allows you to
Salesforce’s Winter ’25 release introduces a host of updates across the platform, with a particular emphasis on security and user management improvements. Among these, the enhancements to Permission Set Groups stand out, offering more efficiency in managing user access and permissions. Let’s take a closer look at these updates and how they can benefit your
The Salesforce Winter ’25 release introduces a range of innovative tools and enhancements tailored to elevate marketing strategies. Whether your focus is on personalization, database management, or campaign automation, these new features are designed to help you excel in the fast-paced world of digital marketing. Here’s a look at the top five marketing features in
Over the past decade, enterprises have accumulated vast amounts of data, capturing everything from business processes to inventory statistics. This surge in data marked the onset of the big data revolution. However, merely storing and managing big data is no longer sufficient to extract its full value. As organizations become adept at handling big data,
Salesforce Introduces Autonomous AI Sales Agents: Einstein SDR Agent and Einstein Sales Coach Agent Salesforce, the leading CRM for sales, has announced two new fully autonomous AI sales agents: Einstein Sales Development Rep (SDR) Agent and Einstein Sales Coach Agent. These groundbreaking agents, set to be generally available in October, are designed to help sales
Slack Advances Its Work Operating System with Enhanced Automation Capabilities With 3,000 workflows created this year alone, Rivian relies on Slack’s automation features to save time and boost team productivity. Slack Operating System are making a world of difference. Salesforce has announced new innovations in Slack, making it easier for users to build automations regardless
Companies are diving into artificial intelligence. Unlocking enterprise AI success depends on four main factors. Tectonic is here to help you address each. Trust is Important-Trust is Everything Data is everything—it’s reshaping business models and steering the world through health and economic challenges. But data alone isn’t enough; in fact, it can be worse than
The latest research study from HTF MI, titled Global Artificial Intelligence (AI) As a Service Market Size, Player Analysis & Segment Growth 2020-2032, offers an in-depth evaluation of market risks, opportunities, and strategic decision-making support. The report delves into trends, growth drivers, technological advancements, and the evolving investment landscape within the Global AI As a
Salesforce Unveils Pulse for Salesforce: Integrating Tableau Analytics with CRM to Revolutionize Data-Driven Decision-Making In today’s data heavy business world, where data-driven decision-making is essential for success, the fusion of advanced analytics with customer relationship management (CRM) systems is more crucial than ever. Addressing this need, Salesforce has introduced Pulse for Salesforce, a groundbreaking tool
Salesforce is a powerful tool, but a generic homepage can overwhelm you with information. Salesforce Home Page Customization is the solution. The good news? You can customize your Salesforce homepage to create a personalized dashboard that enhances productivity and keeps you focused on what matters most. In this insight, we’ll explore the steps to customize
