Tech companies frequently partner for mutual benefit-Co-opetition, but in the customer service and contact center sector, the competition is heating up. Established players like Genesys, Five9, and Nice are now facing significant competition from tech giants such as AWS, Microsoft, and Google. To strengthen their positions, longtime partners Genesys and Salesforce introduced a joint platform
Shares of Salesforce (CRM.N) climbed approximately 4% on Thursday as investors responded positively to the customer relationship management software maker’s strong quarterly performance and its strategic focus on artificial intelligence to fuel growth. Salesforce has been making significant investments to integrate AI technologies into its existing products, including its messaging platform Slack, to enhance functionality
Salesforce Launches My Service Journey: A New Product Discovery Tool for Customer Service Salesforce has introduced My Service Journey, its inaugural product discovery solution tailored for customer service. Currently in open beta, this tool assists users in exploring the features available in Service Cloud, ensuring that contact centers fully understand the resources at their disposal.
