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How to Create Professional Meeting Minutes Without MS Co-Pilot

Ever wondered how to draft professional meeting minutes without relying on MS Co-Pilot? While tools like Microsoft Teams can record meetings and generate transcripts, they often come with limitations. For instance, MS Teams requires an MS Co-Pilot subscription to analyze transcripts and create meeting minutes, and even with that, crafting effective prompts for such tools is essential for generating useful outputs. Recently, a colleague sent a meeting recording—without a transcript—and asked us to create the minutes. Here’s how we accomplished this task, step by step. Step 1: Transcribing the Meeting Recording Since AI models cannot directly process audio or video, the first step was to generate a text transcript of the recording. I used Microsoft Word’s Dictate → Transcribe feature, but encountered a roadblock: the recording exceeded the tool’s 300MB file size limit (it was 550MB). To bypass this, I extracted the audio from the video using VLC Media Player, a versatile media tool: With the audio file ready, I returned to Microsoft Word. This time, the smaller file successfully transcribed into a 45-page text document of decent quality. Step 2: Crafting a Prompt for Meeting Minutes Creating effective meeting minutes with an AI model requires a detailed, structured prompt. Think of it as giving precise instructions to a chef—vagueness leads to unsatisfactory results. I started with a simple XML-style prompt for ChatGPT (GPT-4), using tags to organize key elements: plaintextCopyEditYou are an expert in creating meeting minutes from a given transcript. Analyze the provided transcript and generate professional meeting minutes with the specified structure. <transcript> {{meeting_transcript.docx}} </transcript> <structure> – Main Points Discussed – Decisions, Resolutions, and Agreements – Summary of Differing Opinions (if any) – Action Items: Tasks assigned, responsible parties, and deadlines – Follow-Ups: Topics to revisit in future meetings </structure> <instructions> – Stick strictly to the transcript content. – Do not invent or infer information. – Keep the minutes objective, factual, and concise. – Ensure clarity and self-containment for future reference. </instructions> This prompt acted as a baseline, providing clarity and structure for the model to extract and summarize relevant details from the transcript. Step 3: Refining the Prompt Using Anthropic’s Workbench To improve the clarity and effectiveness of the prompt, I used Anthropic’s Workbench, which offers an automatic prompt enhancement tool. The goal was to refine the structure and optimize the instructions. Here’s the improved version generated by Anthropic: plaintextCopyEditYou are an expert in creating professional meeting minutes from transcripts. Analyze the provided transcript and organize the information systematically before drafting the minutes. <meeting_transcript> {{meeting_transcript.docx}} </meeting_transcript> <analysis_structure> 1. Main Points Discussed: – Key topics with relevant quotes from the transcript. 2. Decisions and Agreements: – Summary of resolutions with supporting quotes. 3. Differing Opinions (if any): – Notable disagreements or alternative viewpoints. 4. Action Items: – Tasks, responsible parties, and deadlines. 5. Follow-Up Topics: – Issues or items to revisit in future meetings. </analysis_structure> <guidelines> – Follow the analysis structure before drafting the final minutes. – Use clear, concise language and a professional tone. – Avoid unnecessary details and stick to transcript content. – Ensure the minutes are self-contained and explanatory. </guidelines> This enhanced prompt incorporated a “chain-of-thought” methodology, guiding the model to analyze and organize the information step by step before drafting the final minutes. Exploring Other Tools: OpenAI’s Prompt Improver I also tested OpenAI’s Prompt Improver in its Chat Playground, which generated a similarly refined prompt: plaintextCopyEditCreate professional meeting minutes from the provided transcript. Use the following structure and guidelines to ensure accuracy and clarity: **Transcript:** – File: {{meeting_transcript.docx}} **Structure:** – Main Points Discussed – Decisions and Agreements – Differing Opinions (if any) – Action Items – Follow-Up Topics **Instructions:** – Maintain objectivity and stick to the transcript content. – Use concise yet explanatory language. – Adhere strictly to the structure for clarity and reference. – Avoid unnecessary embellishments or personal insights. **Output Format:** – Use bullet points for clarity, with no more than one level of indentation. – Ensure the minutes are self-contained and useful for future reference. While effective, OpenAI’s output lacked the chain-of-thought methodology and example formatting provided by Anthropic’s tool, which resulted in less structured meeting minutes. Key Takeaways By following this approach, you can produce professional meeting minutes efficiently—no MS Co-Pilot subscription required. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Scope of Generative AI

Generative AI Game Changer for Cybersecurity

Generative AI: A Game Changer for Cybersecurity—Both Good and Bad Generative AI is revolutionizing cybersecurity, enabling both cybercriminals and defenders to operate faster, smarter, and at a larger scale. How Hackers Leverage GenAI Cybercriminals are using generative AI to: One real-world example: In early 2024, fraudsters used a deepfake of a multinational company’s CFO to trick an employee into transferring $25 million. How Cybersecurity Teams Use GenAI for Defense Enterprise security teams are adopting generative AI to: According to a 2024 CrowdStrike survey, 64% of cybersecurity professionals are already researching or using AI tools, with 69% planning to invest further within a year. The Risks of AI in Cybersecurity Despite its benefits, AI introduces new risks: Security leaders must balance AI adoption with human oversight to maximize its defensive potential while minimizing unintended risks. As AI continues to shape the cybersecurity landscape, both attackers and defenders must adapt to stay ahead. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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$15 Million to AI Training for U.S. Government Workforce

AI Adoption in the Federal Government

AI Adoption in the Federal Government: A New Era Under the Trump Administration With a new administration in Washington and a $500 billion AI infrastructure initiative underway, the U.S. federal government may be entering a phase of accelerated AI adoption. Federal AI Expansion AI adoption grew under the Biden administration, with agencies leveraging it for fraud detection, workflow automation, and data analysis. However, experts predict that the Trump administration will further expand federal AI use. “Trump and his advisers have spoken about ‘unleashing AI,’ signaling a push for broader adoption within government agencies,” said Darrell West, a senior fellow at the Brookings Institution’s Center for Technology Innovation. As the administration scales back AI safety regulations and deepens ties with major tech firms, federal AI usage is expected to rise. However, ensuring transparency and educating the public remain crucial for building trust in government AI applications. AI Governance Framework The foundation for federal AI governance was established under Trump’s first term, with executive orders EO 13859 (2019) and EO 13960 (2020). EO 13960 mandated an annual AI use case inventory, significantly expanding under Biden—from 710 cases in 2023 to 2,133 in 2024. Reggie Townsend, VP of Data Ethics at SAS and a National AI Advisory Committee (NAIAC) member, emphasized the importance of this transparency: “The inventory was a crucial first step in building public trust.” Biden’s EO 14110 (2023) introduced stronger AI guardrails, requiring agencies to designate chief AI officers, disclose safety-related AI use cases, and implement risk management guidelines. However, on his first day in office, Trump rescinded EO 14110, signaling a shift toward deregulation. AI Applications in Government The 2024 federal AI inventory reported 2,133 AI use cases across 41 agencies. The Department of Health and Human Services (HHS) led with 271 cases, reflecting a 66% increase from the previous year. Key applications include: Harvard Kennedy School adjunct lecturer Bruce Schneier anticipates even broader AI integration in government, from automating reports to drafting legislation and conducting audits. Despite growing interest, the federal government lags behind the private sector in AI adoption, especially for generative AI, due to concerns over bias, reliability, and transparency. AI Under a Second Trump Term Trump’s return to office in 2025 signals an AI policy shift favoring reduced oversight and enhanced global AI leadership. “Federal AI adoption will accelerate under Trump,” West said, citing efforts to integrate major tech figures into federal initiatives. Notably, Trump appointed xAI owner Elon Musk to lead the newly rebranded Department of Government Efficiency, formerly the U.S. Digital Service. This agency is tasked with modernizing federal technology, reducing costs, and driving deregulation. With EO 14110 rescinded, the scope of AI governance under Trump remains uncertain. “Will he eliminate all guardrails, or keep some protections? That’s something to watch,” West noted. Big Tech’s Role in Federal AI Trump’s inauguration underscored tech industry influence, with Elon Musk, Mark Zuckerberg, Jeff Bezos, and Sundar Pichai in attendance. Major tech firms, including Amazon, Google, and Microsoft, each contributed $1 million to the event, while OpenAI CEO Sam Altman made a personal $1 million donation. Some companies are aligning with the administration’s stance on AI and content moderation. Meta, for instance, has replaced its fact-checking services with a community-driven model similar to X’s Community Notes and relaxed its moderation policies. A deregulated AI landscape could benefit big tech, particularly in areas like AI safety standards and data copyright issues, while advancing the administration’s vision for U.S. AI dominance. AI’s Future in Government On his second day in office, Trump announced a $500 billion AI infrastructure investment, forming Stargate—a coalition of OpenAI, SoftBank, MGX, and Oracle—to expand AI infrastructure nationwide. “This will be the largest AI infrastructure project in history,” Trump declared, emphasizing the need for AI leadership against global competitors like China. However, West warned that accelerated adoption must be managed carefully: “It’s critical that AI is implemented fairly, with privacy and security safeguards in place.” Building AI Literacy Effective AI deployment requires education within federal agencies. “Many government workers lack AI expertise, making it difficult to procure and implement AI solutions effectively,” West said. NAIAC’s Townsend advocates for structured AI training, tailored to different federal roles. Public AI literacy is also crucial, with initiatives like the National AI Research Resource (NAIRR) promoting equitable access to AI education and development. “The public must be informed enough to hold the government accountable on AI issues,” Townsend concluded. As AI adoption accelerates, striking a balance between innovation, oversight, and public trust will define the next phase of federal AI policy. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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ai trust layer

Gen AI Trust Layers

Addressing the Generative AI Production Gap with Trust Layers Despite the growing excitement around generative AI, only a small percentage of projects have successfully moved into production. A key barrier is the persistent concern over large language models (LLMs) generating hallucinations—responses that are inconsistent or completely disconnected from reality. To address these issues, organizations are increasingly adopting AI trust layers to enhance reliability and mitigate risk. Understanding the Challenge Generative AI models, like LLMs, are powerful tools trained on vast amounts of unstructured data, enabling them to answer questions and complete tasks based on text, documents, recordings, images, and videos. This capability has revolutionized the creation of chatbots, co-pilots, and even semi-autonomous agents. However, these models are inherently non-deterministic, meaning they don’t always produce consistent outputs. This lack of predictability leads to the infamous phenomenon of hallucination—what the National Institute of Standards and Technology (NIST) terms “confabulation.” While hallucination is a byproduct of how generative models function, its risks in mission-critical applications cannot be ignored. Implementing AI Trust Layers To address these challenges, organizations are turning to AI trust layers—frameworks designed to monitor and control generative AI behavior. These trust layers vary in implementation: Galileo: Building AI Trust from the Ground Up Galileo, founded in 2021 by Yash Sheth, Atindriyo Sanyal, and Vikram Chatterji, has emerged as a leader in developing AI trust solutions. Drawing on his decade of experience at Google building LLMs for speech recognition, Sheth recognized early on that non-deterministic AI systems needed robust trust frameworks to achieve widespread adoption in enterprise settings. The Need for Trust in Mission-Critical AI “Sheth explained: ‘Generative AI doesn’t give you the same answer every time. To mitigate risk in mission-critical tasks, you need a trust framework to ensure these models behave as expected in production.’ Enterprises, which prioritize privacy, security, and reputation, require this level of assurance before deploying LLMs at scale. Galileo’s Approach to Trust Layers Galileo’s AI trust layer is built on its proprietary foundation model, which evaluates the behavior of target LLMs. This approach is bolstered by metrics and real-time guardrails to block undesirable outcomes, such as hallucinations, data leaks, or harmful outputs. Key Products in Galileo’s Suite Sheth described the underlying technology: “Our evaluation foundation models are dependable, reliable, and scalable. They run continuously in production, ensuring bad outcomes are blocked in real time.” By combining these components, Galileo provides enterprises with a trust layer that gives them confidence in their generative AI applications, mirroring the reliability of traditional software systems. From Research to Real-World Impact Unlike vendors who quickly adapted traditional machine learning frameworks for generative AI, Galileo spent two years conducting research and developing its Generative AI Studio, launched in August 2023. This thorough approach has started to pay off: A Crucial Moment for AI Trust Layers As enterprises prepare to move generative AI experiments into production, trust layers are becoming essential. These frameworks address lingering concerns about the unpredictable nature of LLMs, allowing organizations to scale AI while minimizing risk. Sheth emphasized the stakes: “When mission-critical software starts becoming infused with AI, trust layers will define whether we progress or regress to the stone ages of software. That’s what’s holding back proof-of-concepts from reaching production.” With Galileo’s innovative approach, enterprises now have a path to unlock the full potential of generative AI—responsibly, securely, and at scale. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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Agentforce Redefines Generative AI

The Rise of Agentic AI: Balancing Innovation and Trust

Agentic AI is transforming industries, and Salesforce’s Agentforce is proving to be a catalyst for both economic growth and workforce empowerment. For companies like Wiley, Agentforce has increased case resolutions by 40%, surpassing the performance of its previous chatbot and allowing employees to focus on more complex cases. However, a new Salesforce white paper emphasizes that simply deploying AI agents isn’t enough to drive productivity and build trust—they must operate within well-defined frameworks that ensure responsible AI adoption. “AI has the potential to enhance trust, efficiency, and effectiveness in our institutions,” said Eric Loeb, EVP of Global Government Affairs at Salesforce. “Salesforce research shows 90% of constituents are open to using AI agents for government services, drawn by benefits like 24/7 access, faster response times, and streamlined processes.” Key Considerations for Policymakers in the Age of AI Agents To strike a balance between risk and opportunity, the Salesforce white paper outlines critical areas policymakers must address: 🔹 Human-AI Collaboration – Employees must develop new skills to configure, manage, and oversee AI agents, ensuring they can be easily programmed and adapted for various tasks. 🔹 Reliability & Guardrails – AI agents must be engineered with fail-safes that enable clear handoffs to human workers and mechanisms to detect and correct AI hallucinations. 🔹 Cross-Domain Fluency – AI must be designed to interpret and act on data from diverse sources, making seamless enterprise-wide integrations essential. 🔹 Transparency & Explainability – Users must know when they’re interacting with AI, and regulators need visibility into how decisions are made to ensure compliance and accountability. 🔹 Data Governance & Privacy – AI agents often require access to sensitive information. Strong privacy and security safeguards are crucial to maintaining trust. 🔹 Security & AI Safety – AI systems must be resilient against adversarial attacks that attempt to manipulate or deceive them into producing inaccurate outputs. 🔹 Ethical AI Use – Companies should establish clear ethical guidelines to govern AI behavior, ensuring responsible deployment and human-AI collaboration. 🔹 Agent-to-Agent Interactions – Standardized protocols and security measures must be in place to ensure controlled, predictable AI behavior and auditability of decisions. Building an Agent-Ready Ecosystem While AI agents represent the next wave of enterprise innovation, policy frameworks must evolve to foster responsible adoption. Policymakers must look beyond AI development and equip the workforce with the skills needed to work alongside these digital assistants. “It’s no longer a question of whether AI agents should be part of the workforce—but how to optimize human and digital labor to achieve the best outcomes,” said Loeb. “Governments must implement policies that ensure AI agents are deployed responsibly, creating more meaningful and productive work environments.” Next Steps Salesforce’s white paper provides a roadmap for policymakers navigating the agentic AI revolution. By focusing on risk-based approaches, transparency, and robust safety measures, businesses and governments alike can unlock the full potential of AI agents—while ensuring trust, accountability, and innovation. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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deepseek deep dive

DeepSeek iOS App Poses Major Privacy Risks

Security Alert: DeepSeek iOS App Poses Major Privacy Risks Cybersecurity researchers at NowSecure have issued a stark warning about the iOS version of DeepSeek, currently the third most popular app on the App Store. Their analysis reveals serious security flaws, making the app a major privacy risk that users should delete immediately. According to NowSecure’s findings, DeepSeek: Additionally, DeepSeek relies on ByteDance’s Volcano Engine, tying it to TikTok’s parent company, further raising privacy and regulatory concerns. For personal devices, this poses a significant security risk. For company-owned iPhones, the risks are even greater, especially regarding data privacy and compliance. US Regulators Take Action DeepSeek’s security risks have drawn scrutiny from U.S. lawmakers concerned about national security and data privacy. Representatives Josh Gottheimer (D-NJ) and Darin LaHood (R-IL) have introduced the No DeepSeek on Government Devices Act, seeking to ban the app from government-issued phones. While the full text of the bill is not yet available, legislators cite research indicating that DeepSeek’s code is “directly linked to the Chinese Communist Party” and capable of transmitting user data to China Mobile, a Chinese state-owned telecom firm sanctioned by the U.S. For those concerned about data security, the safest approach is to remove DeepSeek from your device and, if necessary, switch to a locally-run model that does not transmit data externally. HPE Warns Employees of Data Breach Meanwhile, Hewlett Packard Enterprise (HPE) has notified employees of a nation-state attack that may have compromised personal data. In a letter sent to staff, HPE disclosed that an unauthorized party accessed its cloud email environment, potentially exposing employee information. While the impact appears limited—only ten employees were affected, according to Massachusetts’ data breach report—the breach raises concerns about targeted cyberattacks on enterprise tech firms. HPE had previously disclosed a similar attack in January 2024, attributing it to Russia’s Cozy Bear hacking group, which is known for infiltrating high-profile networks. Reports suggest this latest breach also targeted Microsoft Office 365 accounts, highlighting ongoing threats to corporate cloud environments. Takeaway From DeepSeek’s security risks to HPE’s cyberattack, these incidents underscore the importance of data privacy, secure app usage, and robust enterprise security measures. Whether for personal or corporate security, staying informed and taking proactive steps is critical in today’s evolving digital landscape. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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unpatched ai

Unpatched.ai

The Mystery of Unpatched.ai: AI-Powered Vulnerability Discovery Raises Questions During January’s Patch Tuesday, Microsoft credited Unpatched.ai for reporting multiple high-severity vulnerabilities. Yet, despite its contributions, the AI-driven bug-finding tool remains an enigma to the cybersecurity community. Last month, Microsoft addressed 159 new vulnerabilities across its widely used products. Among them, Unpatched.ai was acknowledged for identifying three remote code execution flaws—CVE-2025-21186, CVE-2025-21366, and CVE-2025-21395—all of which affect Microsoft Access and received a CVSS score of 7.8. While Microsoft’s recognition highlights Unpatched.ai’s role in vulnerability discovery, little is known about the tool itself. Informa TechTarget reached out to multiple security vendors and experts for insights, but responses only deepened the mystery. A Cryptic Online Presence Unpatched.ai describes itself as “vulnerability discovery by an AI-guided cybersecurity platform” on its website. It provides a list of reported vulnerabilities, which consists solely of Microsoft-related flaws—primarily within Microsoft Access. The platform states that it collaborates with “select enterprise, government, and security vendors based in the U.S. and ally countries.” The company’s “About” page sheds some light on its mission, attributing its research to the need for greater transparency around unpatched software flaws: “We find unpatched issues in software to help customers better identify and manage cyber risk. Many issues are unknown or silently fixed by software vendors, hiding the true risk profile of their products. With the help of AI, we are developing an automated platform to help find and analyze these issues for our customers.” Beyond the website, Unpatched.ai maintains an X account, though much of its activity has been erased. A now-deleted post from January 29 warned that Microsoft’s patch for CVE-2025-21396 was insufficient. When contacted about the post, a Microsoft spokesperson responded, “We are aware of these reports and will take action as needed to help protect customers.” However, Microsoft did not provide additional background on Unpatched.ai. Attempts to reach Unpatched.ai directly have gone unanswered. Piecing Together the Puzzle Efforts to uncover more about Unpatched.ai yielded few concrete details. The domain was registered through Namecheap in September, with ownership masked by a privacy service based in Reykjavik, Iceland. Adam Barnett, lead software engineer at Rapid7, noted that beyond Unpatched.ai’s website, information is scarce. However, he identified a Reddit user, “Fit_Tie_9430,” who has claimed affiliation with the platform. This user shared details about Unpatched.ai’s vulnerability discoveries and linked to now-private YouTube videos demonstrating exploits against Microsoft Access vulnerabilities. Barnett pointed out that Unpatched.ai was also credited for a December Patch Tuesday flaw, CVE-2024-49142. Initially published without attribution, Microsoft later updated the advisory to acknowledge Unpatched.ai’s discovery. Interestingly, the Unpatched.ai website’s favicon—a simple “:)” emoticon—appears to reference the Windows Blue Screen of Death’s “:(” symbol. “It’s a nice touch,” Barnett said, “but I still don’t know who’s behind it. It could be just about anyone with the time, resources, and skills.” Other industry experts share the same uncertainty. Satnam Narang, senior staff research engineer at Tenable, observed that Unpatched.ai’s X account follows only a handful of infosec professionals. “It’s unclear if the service is still in a closed-door phase and will eventually provide more insights about its leadership and team, or who may be backing it,” he said. Alon Yamin, co-founder and CEO of Copyleaks, noted that an AI-driven vulnerability discovery platform was inevitable given the surge in software flaws. While AI can be a game-changer for proactive threat detection, he cautioned against potential misuse. “It’s crucial that Unpatched.ai is deployed carefully, responsibly, and ethically, with safeguards to prevent attackers from exploiting the vulnerabilities it identifies,” Yamin said. The Future of AI-Powered Bug Hunting AI-driven vulnerability discovery is an emerging focus in cybersecurity, though few major breakthroughs have been publicly confirmed. In November, Google announced it had discovered a zero-day vulnerability using AI. Google Project Zero and DeepMind’s AI-powered agent, Big Sleep, identified a buffer stack underflow flaw in the SQLite open-source database engine. With Unpatched.ai making waves yet remaining elusive, the cybersecurity community is left with more questions than answers. Is this the beginning of a new era in AI-powered vulnerability research, or is Unpatched.ai an outlier? Until more information surfaces, the mystery remains. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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deepseek deep dive

Deep Dive into DeepSeek

DeepSeek: The AI Lab Turned Controversial Global Player You know we have to write about anything AI related that is making waves. And DeepSeek is definitely doing that. On April 14, 2023, High-Flyer announced the launch of a dedicated artificial general intelligence (AGI) lab, focused on AI research independent of its financial business. This initiative led to the incorporation of DeepSeek on July 17, 2023, with High-Flyer as its primary investor and backer. DeepSeek’s Breakthrough and the Debate on AI Development DeepSeek quickly gained attention in the AI world, with former India IT Minister Rajeev Chandrasekhar highlighting its impact. He stated that DeepSeek’s success reinforced the idea that better datasets and algorithms—rather than increased compute capacity—are the key to advancing AI capabilities. National Security Concerns: Hidden Risks in DeepSeek’s Code Despite its technological achievements, DeepSeek is now at the center of global controversy. Cybersecurity experts have raised serious concerns about the tool’s potential data-sharing links to the Chinese government. According to a report by ABC News, DeepSeek contains hidden code capable of transmitting user data directly to China. Ivan Tsarynny, CEO of the Ontario-based cybersecurity firm Feroot Security, conducted an analysis of DeepSeek’s code and discovered an embedded function that connects user data to CMPassport.com—the online registry for China Mobile, a state-owned telecommunications company. Key Concerns Raised by Cybersecurity Experts: Global Backlash and Regulatory Actions DeepSeek’s security concerns have sparked international scrutiny. Several governments and organizations have moved swiftly to restrict or ban its use: John Cohen, a former acting Undersecretary for Intelligence and Analysis at the U.S. Department of Homeland Security, described DeepSeek as one of the most blatant cases of suspected Chinese surveillance. He emphasized that it joins a growing list of Chinese tech firms identified as potential national security threats. The Future of DeepSeek DeepSeek’s rapid rise and subsequent scrutiny reflect the broader tensions between AI innovation and national security. As regulators worldwide assess its risks, the company’s future remains uncertain—caught between technological breakthroughs and growing geopolitical concerns. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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AI evolves with tools like Agentforce and Atlas

Salesforce Atlas

Salesforce Atlas: The Brainpower Behind AI-Driven Transformation A New Era of AI for Enterprise AI is reshaping industries at an unprecedented pace, and agentic AI—AI that can think, plan, and act autonomously—is at the forefront of this revolution. Salesforce is leading the charge with Agentforce, a low-code platform that allows businesses to build, refine, and deploy autonomous AI agents across multiple business functions. At the core of this innovation is Salesforce Atlas, the reasoning engine that empowers Agentforce to tackle complex decision-making tasks just like a human. But Atlas goes further—it continuously learns, adapts, and evolves, setting a new standard for AI-driven enterprises. Let’s explore how Atlas works, its capabilities, and why it’s a game-changer for businesses. Salesforce Atlas: The Reasoning Engine Powering Agentforce Atlas is the intelligent decision-making engine that powers Agentforce’s AI agents. Rather than simply following predefined rules, Atlas evaluates data, refines its approach, and continuously learns from outcomes. When an AI agent encounters a decision point, Atlas asks: ➡️ Do I have enough data to ensure accuracy?✔ If yes, it proceeds with a decision.❌ If no, it seeks additional data or escalates the issue. This iterative learning process ensures that AI agents become more reliable, context-aware, and autonomous over time. Salesforce CEO Marc Benioff teased the potential of Atlas, revealing that: 📊 “We are seeing 90-95% resolution on all service and sales issues with the new Atlas.” That’s a staggering success rate, demonstrating how AI-driven reasoning can transform enterprise efficiency and customer engagement. How Salesforce Atlas Works: The “Flywheel” Process Atlas operates using a structured flywheel process that enables self-improvement and adaptability. Here’s how it works: 1️⃣ Data Retrieval – Atlas pulls structured and unstructured data from the Salesforce Data Cloud.2️⃣ Evaluation – It analyzes the data, generates a plan of action, and assesses whether the plan will drive the desired outcome.3️⃣ Refinement – If the plan isn’t strong enough, Atlas loops back, refines its approach, and iterates until it’s confident in its decision. This cycle repeats continuously, ensuring AI agents deliver accurate, data-driven outcomes that align with business goals. Once a task is completed, Atlas learns from the results, refining its approach to become even smarter over time. The Core Capabilities of Salesforce Atlas Atlas stands out because of its advanced reasoning, adaptive learning, and built-in safeguards—all designed to deliver trustworthy, autonomous AI experiences. 1. Advanced Reasoning & Decision-Making Atlas doesn’t just execute tasks; it thinks critically, determining the best way to approach each challenge. Unlike traditional AI models that follow rigid scripts, Atlas: 🔍 Analyzes real-time data to determine the most effective course of action.📊 Refines its decisions dynamically based on live feedback.🌍 Adapts to changing circumstances to optimize outcomes. At Dreamforce 2024, Marc Benioff demonstrated Atlas’s power by showcasing how it could optimize theme park experiences in real time, analyzing: 🎢 Ride availability👥 Guest preferences🚶 Park flow patterns This real-time decision-making showcases the game-changing potential of agentic AI. 2. Advanced Data Retrieval Atlas leverages Retrieval-Augmented Generation (RAG) to pull highly relevant, verified data from multiple sources. This ensures: ✔ More accurate responses✔ Minimized AI hallucinations✔ Reliable, data-driven insights For example, Saks Fifth Avenue uses Atlas to personalize shopping recommendations for millions of customers—tailoring experiences with precision. 3. Built-in Guardrails for Security & Compliance Salesforce recognizes the importance of AI governance, and Atlas includes robust safeguards to ensure responsible AI usage. 🔐 Ethical AI protocols – Ensures compliance with evolving regulations.🚨 Escalation capabilities – AI knows when to seek human intervention for complex issues.🌍 Hyperforce security – Provides enterprise-grade privacy and security standards. These protections ensure Atlas operates securely, responsibly, and at scale across global enterprises. 4. Reinforcement Learning & Continuous Improvement Atlas doesn’t just process data—it learns from outcomes. 🔄 Refines decisions based on real-world results📈 Optimizes performance over time⚡ Becomes increasingly efficient and tailored to business needs Whether it’s increasing sales conversions, resolving service issues, or optimizing workflows, Atlas ensures AI agents grow smarter with every interaction. Why Salesforce Atlas is a Game-Changer Salesforce Atlas isn’t just another AI tool—it’s the brain behind Salesforce’s next-generation AI ecosystem. With Atlas, businesses can: ✅ Automate complex tasks with AI-driven decision-making.✅ Deliver hyper-personalized customer experiences with confidence.✅ Scale AI-powered workflows across sales, service, and operations.✅ Ensure compliance and trust with built-in governance measures.✅ Adapt AI capabilities to meet evolving business needs. Marc Benioff envisions Atlas as the core of a future where AI and humans collaborate to drive innovation and efficiency. By combining advanced reasoning, dynamic adaptability, and enterprise security, Atlas empowers organizations to work smarter, faster, and more effectively—unlocking the full potential of agentic AI. The future of AI-driven enterprise has arrived. With Salesforce Atlas, businesses can build AI agents that don’t just follow instructions—they think, learn, and evolve. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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copilots and agentic ai

Transforming Industries and Redefining Workflows

The Rise of Agentic AI: Transforming Industries and Redefining Workflows Artificial Intelligence (AI) is evolving faster than we anticipated. No longer limited to predicting outcomes or generating content, AI systems are now capable of handling complex tasks and making autonomous decisions. This new era—driven by Agentic AI—is set to redefine the workplace and transform industries. From Prediction to Autonomy: The Three Waves of AI To understand where we’re headed, it’s important to see how far AI has come. Arun Parameswaran, SVP & MD of Salesforce India, describes it as a fundamental shift: “What has changed with agents is their ability to handle complex reasoning… and, most importantly, to take action.” Unlike previous AI models that recommend or predict, Agentic AI executes tasks, reshaping customer experiences and operational workflows. Agentic AI in Action: Industry Applications At a recent Mint x Salesforce India deep-dive event on AI, industry leaders explored how Agentic AI is driving transformation across sectors. The panel featured: Here’s how Agentic AI is already making an impact: 1. Revolutionizing Customer Support Traditional chatbots have limited capabilities. Agentic AI, however, understands urgency and context. 2. Accelerating Business Decisions In finance and supply chain management, AI agents analyze vast amounts of data and execute decisions autonomously. 3. Transforming Travel & Aviation Airlines are leveraging AI to optimize booking systems, reduce costs, and enhance efficiency. 4. Automating Wealth Management AI agents in financial services monitor markets, adjust strategies, and offer personalized investment recommendations in real time. The Risks & Responsibilities of Agentic AI With great autonomy comes great responsibility. The potential of Agentic AI is vast—but so are the challenges: The Future of Work: AI as a Partner, Not a Replacement Despite concerns about job displacement, AI is more likely to reshape rather than replace roles. What Are AI Agents? AI agents go beyond traditional models like ChatGPT or Gemini. They are proactive, self-learning systems that: They fall into two categories: “AI agents don’t just wait for commands; they anticipate needs and act,” says Dr. Tomer Simon, Chief Scientist at Microsoft Research Israel. AI Agents in the Workplace: A Shift in Roles AI agents streamline processes, but they don’t eliminate the need for human oversight. Salesforce’s Agentforce is a prime example: “Companies need to integrate AI, not fear it. Those who fail to adopt AI tools risk drowning in tasks AI can handle,” warns Dr. Omri Allouche, Chief Scientist at Gong. The Road Ahead: AI-Driven Business Growth Agentic AI is not about replacing people—it’s about empowering them. As organizations re-evaluate workflows and embrace AI collaboration, the companies that act early will gain a competitive edge in efficiency and innovation. Final Thought The AI revolution is here, and Agentic AI is at its forefront. The key question isn’t whether AI will transform industries—it’s how organizations will adapt and thrive in this new era. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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ai in marketing

Guide to AI in Marketing

The Ultimate Guide to AI in Marketing AI-powered algorithms and machine learning are revolutionizing the marketing landscape by enabling swift processing and analysis of vast datasets. Unlike traditional methods, AI efficiently organizes large volumes of data in real time, redefining how marketing strategies are created and executed. Marketing success hinges on effective data utilization, precise targeting, engaging content, and seamless workflows. AI simplifies these complexities, making them more accessible, scalable, and impactful. Here’s how AI transforms modern marketing. Unleashing AI’s Potential in Marketing AI has become a cornerstone for enhancing customer experiences and boosting marketing productivity. However, to fully leverage AI, it’s essential to understand its capabilities and implementation strategies. Think of AI as your vehicle for uncovering actionable customer insights, optimizing campaigns, and creating tailored customer experiences. While the pace of AI’s evolution may seem overwhelming, this guide will help you take control and confidently drive your AI-powered marketing efforts. Future Trends in Generative AI and Marketing Generative AI is unlocking new possibilities in customer engagement. This guide explores the challenges, advantages, and emerging trends in AI-driven marketing. From attracting customers to maximizing ROI, you’ll discover best practices and real-world examples of successful AI adoption. How AI Works in Marketing AI uses advanced algorithms and pattern recognition to simulate human intelligence in processing data. Through machine learning and deep learning, it identifies trends, predicts outcomes, and automates tasks typically requiring human intervention. Like humans learning from experience, AI improves with practice. It rapidly identifies consumer preferences, behaviors, and purchasing patterns. Two primary types of AI stand out in marketing: These AI types work together—predictive AI extracts insights from data, while generative AI uses those insights to create personalized content and solutions. This synergy enables marketers to automate tasks, segment audiences, and deliver tailored messaging based on individual preferences. AI in Action: Enhancing Customer Engagement AI enables marketers to engage with customers more effectively by: The Power of AI-Driven Marketing Analytics AI-powered analytics revolutionize decision-making by identifying patterns and offering actionable insights. Marketers can use AI tools to: Maximizing ROI with AI AI enables businesses to expand audience reach, improve conversion rates, and enhance customer relationships through personalized content and product recommendations. Its real-time analytics empower marketers to make informed decisions, while automation frees up time for strategic innovation. Navigating Challenges in AI Marketing AI’s potential comes with challenges, including: By prioritizing ethical practices, transparent data policies, and robust compliance measures, marketers can overcome these obstacles and leverage AI responsibly. Best Practices for AI-Driven Marketing To maximize the benefits of AI, marketers should: The Future: AI Copilots in Marketing AI copilots—conversational AI integrated into platforms—are transforming marketing workflows. These tools draft content, provide recommendations, and offer guidance based on CRM data, significantly enhancing efficiency. Looking Ahead: Emerging Trends in AI Marketing Over the next two years, advancements in AI will continue to reshape marketing. Key trends include: By embracing these advancements, marketers can deliver exceptional customer experiences, drive business growth, and stay competitive in an evolving digital landscape. AI is not just a tool—it’s a transformative force. By integrating AI into your marketing strategy, you can unlock unparalleled opportunities to engage customers, optimize campaigns, and propel your organization into the future. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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AI Market Heat

AI Market Heat

Alibaba Feels the Heat as DeepSeek Shakes Up AI Market Chinese tech giant Alibaba is under pressure following the release of an AI model by Chinese startup DeepSeek that has sparked a major reaction in the West. DeepSeek claims to have trained its model—comparable to advanced Western AI—at a fraction of the cost and with significantly fewer AI chips. In response, Alibaba launched Qwen 2.5-Max, its latest AI language model, on Tuesday—just one day before the Lunar New Year, when much of China’s economy typically slows down for a 15-day holiday. A Closer Look at Qwen 2.5-Max Qwen 2.5-Max is a Mixture of Experts (MoE) model trained on 20 trillion tokens. It has undergone supervised fine-tuning and reinforcement learning from human feedback to enhance its capabilities. MoE models function by using multiple specialized “minds,” each focused on a particular domain. When a query is received, the model dynamically routes it to the most relevant expert, improving efficiency. For instance, a coding-related question would be processed by the model’s coding expert. This MoE approach reduces computational requirements, making training more cost-effective and faster. Other AI vendors, such as France-based Mistral AI, have also embraced this technique. DeepSeek’s Disruptive Impact While Qwen 2.5-Max is not a direct competitor to DeepSeek’s R1 model—the release of which triggered a global selloff in AI stocks—it is similar to DeepSeek-V3, another MoE-based model launched earlier this month. Alibaba’s swift release underscores the competitive threat posed by DeepSeek. As the world’s fourth-largest public cloud vendor, Alibaba, along with other Chinese tech giants, has been forced to respond aggressively. In the wake of DeepSeek R1’s debut, ByteDance—the owner of TikTok—also rushed to update its AI offerings. DeepSeek has already disrupted the AI market by significantly undercutting costs. In 2023, the startup introduced V2 at just 1 yuan ($0.14) per million tokens, prompting a price war. By comparison, OpenAI’s GPT-4 starts at $10 per million tokens—a staggering difference. The timing of Alibaba and ByteDance’s latest releases suggests that DeepSeek has accelerated product development cycles across the industry, forcing competitors to move faster than planned. “Alibaba’s cloud unit has been rapidly advancing its AI technology, but the pressure from DeepSeek’s rise is immense,” said Lisa Martin, an analyst at Futurum Group. A Shifting AI Landscape DeepSeek’s rapid growth reflects a broader shift in the AI market—one driven by leaner, more powerful models that challenge conventional approaches. “The drive to build more efficient models continues,” said Gartner analyst Arun Chandrasekaran. “We’re seeing significant innovation in algorithm design and software optimization, allowing AI to run on constrained infrastructure while being more cost-competitive.” This evolution is not happening in isolation. “AI companies are learning from one another, continuously reverse-engineering techniques to create better, cheaper, and more efficient models,” Chandrasekaran added. The AI industry’s perception of cost and scalability has fundamentally changed. Sam Altman, CEO of OpenAI, previously estimated that training GPT-4 cost over $100 million—but DeepSeek claims it built R1 for just $6 million. “We’ve spent years refining how transformers function, and the efficiency gains we’re seeing now are the result,” said Omdia analyst Bradley Shimmin. “These advances challenge the idea that massive computing power is required to develop state-of-the-art AI.” Competition and Data Controversies DeepSeek’s success showcases the increasing speed at which AI innovation is happening. Its distillation technique, which trains smaller models using insights from larger ones, has allowed it to create powerful AI while keeping costs low. However, OpenAI and Microsoft are now investigating whether DeepSeek improperly used their models’ data to train its own AI—a claim that, if true, could escalate into a major dispute. Ironically, OpenAI itself has faced similar accusations, leading some enterprises to prefer using its models through Microsoft Azure, which offers additional compliance safeguards. “The future of AI development will require stronger security layers,” Shimmin noted. “Enterprises need assurances that using models like Qwen 2.5 or DeepSeek R1 won’t expose their data.” For businesses evaluating AI models, licensing terms matter. Alibaba’s Qwen 2.5 series operates under an Apache 2.0 license, while DeepSeek uses an MIT license—both highly permissive, allowing companies to scrutinize the underlying code and ensure compliance. “These licenses give businesses transparency,” Shimmin explained. “You can vet the code itself, not just the weights, to mitigate privacy and security risks.” The Road Ahead The AI arms race between DeepSeek, Alibaba, OpenAI, and other players is just beginning. As vendors push the limits of efficiency and affordability, competition will likely drive further breakthroughs—and potentially reshape the AI landscape faster than anyone anticipated. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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Agentic AI is Here

On Premise Gen AI

In 2025, enterprises transitioning generative AI (GenAI) into production after years of experimentation are increasingly considering on-premises deployment as a cost-effective alternative to the cloud. Since OpenAI ignited the AI revolution in late 2022, organizations have tested large language models powering GenAI services on platforms like AWS, Microsoft Azure, and Google Cloud. These experiments demonstrated GenAI’s potential to enhance business operations while exposing the substantial costs of cloud usage. To avoid difficult conversations with CFOs about escalating cloud expenses, CIOs are exploring on-premises AI as a financially viable solution. Advances in software from startups and packaged infrastructure from vendors such as HPE and Dell are making private data centers an attractive option for managing costs. A survey conducted by Menlo Ventures in late 2024 found that 47% of U.S. enterprises with at least 50 employees were developing GenAI solutions in-house. Similarly, Informa TechTarget’s Enterprise Strategy Group reported a rise in enterprises considering on-premises and public cloud equally for new applications—from 37% in 2024 to 45% in 2025. This shift is reflected in hardware sales. HPE reported a 16% revenue increase in AI systems, reaching $1.5 billion in Q4 2024. During the same period, Dell recorded a record .6 billion in AI server orders, with its sales pipeline expanding by over 50% across various customer segments. “Customers are seeking diverse AI-capable server solutions,” noted David Schmidt, senior director of Dell’s PowerEdge server line. While heavily regulated industries have traditionally relied on on-premises systems to ensure data privacy and security, broader adoption is now driven by the need for cost control. Fortune 2000 companies are leading this trend, opting for private infrastructure over the cloud due to more predictable expenses. “It’s not unusual to see cloud bills exceeding 0,000 or even million per month,” said John Annand, an analyst at Info-Tech Research Group. Global manufacturing giant Jabil primarily uses AWS for GenAI development but emphasizes ongoing cost management. “Does moving to the cloud provide a cost advantage? Sometimes it doesn’t,” said CIO May Yap. Jabil employs a continuous cloud financial optimization process to maximize efficiency. On-Premises AI: Technology and Trends Enterprises now have alternatives to cloud infrastructure, including as-a-service solutions like Dell APEX and HPE GreenLake, which offer flexible pay-per-use pricing for AI servers, storage, and networking tailored for private data centers or colocation facilities. “The high cost of cloud drives organizations to seek more predictable expenses,” said Tiffany Osias, vice president of global colocation services at Equinix. Walmart exemplifies in-house AI development, creating tools like a document summarization app for its benefits help desk and an AI assistant for corporate employees. Startups are also enabling enterprises to build AI applications with turnkey solutions. “About 80% of GenAI requirements can now be addressed with push-button solutions from startups,” said Tim Tully, partner at Menlo Ventures. Companies like Ragie (RAG-as-a-service) and Lamatic.ai (GenAI platform-as-a-service) are driving this innovation. Others, like Squid AI, integrate custom AI agents with existing enterprise infrastructure. Open-source frameworks like LangChain further empower on-premises development, offering tools for creating chatbots, virtual assistants, and intelligent search systems. Its extension, LangGraph, adds functionality for building multi-agent workflows. As enterprises develop AI applications internally, consulting services will play a pivotal role. “Companies offering guidance on effective AI tool usage and aligning them with business outcomes will thrive,” Annand said. This evolution in AI deployment highlights the growing importance of balancing technological innovation with financial sustainability. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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gettectonic.com