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Salesforce government and public sector solutions

Show Required Permits on the Constituent Panel

Show the permits that are required for a business type, including details about permit dependencies. Show Required Permits on the Constituent Panel. Your Salesforce Public Sector Solution has you covered. Publish dynamic forms on a public portal, where constituents can easily submit and track applications for individual and business licenses and permits. Review and approve

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SWOT Templates

SWOT Templates

Top SWOT Analysis Templates for Any Business Strategic planning is crucial for businesses aiming to grow. Whether launching a new product, tackling competition, or enhancing existing offerings, a SWOT analysis can help you understand your current position and develop a confident path forward. When engaging in strategic brainstorming, avoid getting bogged down by documentation. Focus

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Customer Experience

Improving Customer Experiences (CX)

In 2024, maintaining competitiveness requires businesses to prioritize personalization and agility within their customer experience (CX) strategy. Here are strategies for improving customer experiences with programs from Tectonic: By focusing on these key areas, organizations can navigate the continually evolving CX landscape and deliver exceptional customer experiences. Tectonic is ready to collaborate, customizing your Salesforce

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Einstein Predicted Email Engagement

Salesforce Einstein Predicted Email Engagement

Access Einstein predicted email engagement data is on the email dashboard, categorizing contacts into personas based on engagement thresholds. Utilize detail pages to dig into prediction specifics and assess your audience health. Einstein Engagement Scoring is a feature that anticipates how a contact will engage with a brand and the likelihood of them making a

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Organizational AI Change Management

Organizational AI Change Management

The Future of AI: Transforming Organizational Culture and Decision-Making When envisioning the future, the greatest impact and necessary changes from AI will occur within organizations, not just through technology. Organizational AI Change Management will be a top down, but all the way down, process. AI’s influence extends beyond procedural steps, fundamentally altering organizational decision-making. Rethinking

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AI Capability Maturity Model

AI Capability Maturity Model

The AI Capability Maturity Model (AI CMM), devised by the Artificial Intelligence Center of Excellence within the GSA IT Modernization Centers of Excellence (CoE), functions as a standardized framework for federal agencies to evaluate their organizational and operational maturity levels. It is equally useful for private organizations in aligning them with predefined objectives. Instead of

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Manage Customer Relationships with Experience Cloud

Prerequisites to Use Inspections Feature in Salesforce’s Public Sector Solutions

Configure and use the inspections feature in Salesforce’s public sector solution to evaluate regulatory code compliance and record violations through onsite visits. Configure and use assessments for complex inspections, investigations, evaluations, screenings, and audits, onsite or virtually. Salesforce solutions for public sector, government, and tribal nations has evolved! Inspections Prerequisites Available in: Lightning ExperienceAvailable in:

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Evaluating RAG With Needle in Haystack Test

Evaluating RAG With Needle in Haystack Test

Retrieval-Augmented Generation (RAG) in Real-World Applications Retrieval-augmented generation (RAG) is at the core of many large language model (LLM) applications, from companies creating headlines to developers solving problems for small businesses. Evaluating RAG With Needle in Haystack Test. Evaluating RAG systems is critical for their development and deployment. Trust in AI cannot be achieved without

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Generative AI Glossary

Key Questions to Ask About Generative AI Before Diving into the Gene Pool

As generative AI plays an increasingly significant role in shaping business decisions and reshaping customer relationships, leaders must grasp the potential.  This means use cases, and risks associated with AI. The good, the bad, and the ugly.  Questions to Ask About Generative AI gene pool. The journey begins with asking pertinent questions. Are you feeling

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crm analytics

Build Better Tableau Dashboards

The effort made to build better Tableau dashboards pays tenfold in there readability and usability. “Dashboard design is not about making dashboards ‘pretty. It’s making them functional and helping the user to get the information they need as efficiently as possible.” ALEXANDER WALECZEK, ANALYTICS PRACTICE LEAD AND TABLEAU AMBASSADOR Effective communication with your audience involves

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add-ons for public sector solutions salesforce

Add-Ons for Salesforce Public Sector

Enhance your Public Sector Solutions implementation by incorporating add-ons. For instance, consider obtaining an add-on license for CRM Analytics, featuring prebuilt dashboards with predictive analytics to enhance constituent service. Alternatively, opt for an add-on license for Intelligent Document Reader, utilizing optical character recognition to extract data from paper-based forms and supplementary documents directly into Salesforce records. Further, explore add-on licenses for Einstein Relationship Insights, additional calls for the Business Rules Engine, or extra business and individual application forms.

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Salesforce Revenue Lifecycle Management

Salesforce Revenue Lifecycle Management

Seamless Revenue Lifecycle Management Powered by Salesforce Revenue Cloud Is your company struggling to manage complex revenue streams, manual billing processes, or compliance with ASC 606 and IFRS 15 standards? Tectonic specializes in implementing Salesforce Revenue Lifecycle Management solutions through Salesforce Revenue Cloud. We offer tailored strategies for mid-market and enterprise companies across industries like

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Salesforce for Energy and Utilities

Salesforce for Energy and Utilities

The Energy & Utilities Cloud (E&U Cloud) integrates and extends the comprehensive capabilities of Salesforce Sales and Service Cloud. Integrated with the Salesforce Platform to provide an industry-specific solution tailored for utilities, retail energy, and modern energy services companies. Align your business with the future of energy through personalized service, unified customer and asset data,

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Salesforce

Spring ’24 Salesforce Enhancements to Health Cloud and the Financial Services Industry

Salesforce Enhancements to Health Cloud and the Financial Services Industry bring about big changes for Health Cloud and financial services solutions. Enhancements Home Health Enhancements Health Cloud Deliver connected health in the home with new slot broadcasting, intelligent medication management, and a self-service patient portal. Provider Relationship and Network Management Enhancements Health Cloud Process referrals

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