Patient-centered care is an approach to healthcare that prioritizes the patient’s needs, values, and preferences. It involves treating patients with respect, dignity, and compassion, and ensuring that they are actively involved in their own healthcare decisions.

Key Principles of Patient-Centered Care:

• Patient-driven decisions:Patients are empowered to make informed choices about their treatment and care. 
• Respect for individual needs:Healthcare providers consider the patient’s unique circumstances, including their cultural background, beliefs, and lifestyle. 
• Collaboration:Patients and healthcare providers work together as partners to develop and implement care plans. 
• Communication and transparency:Healthcare providers provide clear and understandable information to patients, allowing them to fully understand their condition and treatment options. 
• Emotional support:Patients are provided with emotional support and resources to cope with their health challenges. 

Benefits of Patient-Centered Care:

Improved patient satisfaction and adherence to treatment plans, Enhanced health outcomes, Reduced healthcare costs, and Stronger patient-provider relationships.

Examples of Patient-Centered Care:

• Providing patients with a choice of treatment options
• Involving patients in the development of their care plan
• Educating patients about their condition and potential side effects
• Asking patients about their preferences for communication and follow-up care
• Supporting patients’ emotional well-being through counseling or support groups 

Patient-centered care is a holistic approach to healthcare that focuses on the patient as an individual. By empowering patients and respecting their needs, it aims to improve their health and overall well-being.

The Shared Vision vs. Systemic Barriers

All healthcare stakeholders agree on one fundamental principle: care should revolve around patients’ needs and preferences. Yet despite this shared goal, competing priorities between payers and providers often create friction that undermines patient-centered care delivery.

Theresa Dreyer of the Health Care Transformation Task Force observes: “Payers and providers both want patients to receive accessible, appropriate care. But the current system’s structure frequently puts these groups at odds.”

Defining Patient-Centered Care

At its core, patient-centered care means:

• Accessibility: Care available when and where patients need it
• Experience: Respectful, compassionate interactions
• Affordability: Transparent, manageable costs
• Personalization: Care aligned with individual needs and values

“Imagine the care you’d want for your own family members,” Dreyer suggests. “That’s the standard we should apply across healthcare.”

The Fee-for-Service Roadblock

The dominant fee-for-service (FFS) model creates inherent conflicts:

• Current Landscape:
  • 58.7% of payments remain FFS-based (2022 data)
  • Only ~35% utilize value-based arrangements
• Systemic Effects:
  • Incentivizes volume over outcomes
  • Creates adversarial payer-provider dynamics
  • Neglects preventive and holistic care

“FFS turns cost containment into a zero-sum negotiation,” Dreyer explains. “Value-based models offer a collaborative alternative.”

Value-Based Care as the Unifying Framework

1. Quality-Focused Contracting

• Preferential agreements with high-performing providers
• Patient incentives (e.g., lower copays) to use top-tier providers
• Reduced administrative burdens for trusted providers

2. Streamlined Prior Authorization

• Fast-track approvals for high-quality providers
• Reduced patient anxiety about coverage
• More time for actual care delivery

3. Holistic Care Integration

• Value-based flexibility enables SDOH interventions:
  • Nutrition support (medically tailored meals)
  • Housing and utility assistance
  • Transportation solutions
• Partnerships with community organizations

The Preventive Care Imperative

The long-term nature of prevention creates systemic challenges:

• Benefits may take 5-10 years to materialize
• ROI extends beyond typical contract periods
• Requires aligned incentives across stakeholders

“Diabetes management today prevents kidney failure tomorrow,” Dreyer notes. “We need payment models that reward this foresight.”

Building Collaborative Solutions

For Payers:

• Develop innovative risk-sharing arrangements
• Invest in data infrastructure to track long-term outcomes
• Create SDOH funding pools

For Providers:

• Transition to population health competencies
• Implement robust care coordination systems
• Embrace alternative payment models

Joint Opportunities:

• Co-designed quality metrics
• Shared savings programs
• Integrated care teams

The Path Forward

The healthcare industry stands at an inflection point. By embracing value-based models that:

1. Align financial incentives
2. Reduce administrative friction
3. Support whole-person care

Payers and providers can transform their relationship from adversarial to collaborative—with patients as the ultimate beneficiaries.

As Dreyer concludes: “Beyond the contracting details and quality metrics, we must remember our shared purpose: helping people achieve and maintain health. When we center that mission, the rest follows.”