Salesforce in a Higher Education Intelligence Solutions Company

Leveraging Salesforce to Support Acquisition and High Organic Growth

Industry: Educational Technology


Sales Cloud

Service Cloud

Experience Cloud
salesforce higher ed software provider

A Higher Education Software Provider, formed via multiple acquisitions, services more than 1,700 higher education institutions with educational solutions for assessment and accreditation planning, learning outcome, ePortfolios, faculty activity reporting, course evaluation and institutional surveys, and curriculum and catalog management.  Salesforce higher ed software provider.


Salesforce Higher Ed Software Provider

PROBLEM

  • Establish a single Salesforce Org for five  organizations (four acquisitions) for use by the combined Sales and Contact Center teams. 
  • Enhance the Salesforce environment and processes to support future acquisition and organic growth.
  • Move to Subscription Pricing.

SOLUTION

RESULT

  • Enterprise Solution to Support Growth –  Common standard solutions and processes across the enterprise to support growth.
  • Enhanced Sales Operations by standardizing Products and Pricing including move to Subscription Pricing.
  • Enhanced Business Processes and Reporting and Dashboards to reduce Sales and Customer Support Center’s’ daily activities  and to measure Sales and Customer Support Center KPIs.

salesforce higher ed software provider

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