Tectonic Archives - gettectonic.com
Proper Programmers Desk

Proper Programmers Desk

You’ve probably come across those generic “Proper Programmers Desk Items Under $100” lists. For some reason, there’s always that pointless monitor light and back support included. Let me be the first to call you out: if you need a monitor light to type, you’re not really a programmer. And if you spend money on back

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Service Cloud Unlimited Plus Edition Call-out Features

Service Cloud Unlimited Plus Edition Call-out Features Einstein Bots In a few clicks, launch a multi-channel, multilingual bot that integrates with your Salesforce data. Bots automate common tasks and help your teams do more. WhatsApp Conversation Automation with Bots Use an enhanced bot with enhanced Messaging for WhatsApp channels, generally available in Messaging as of

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Salesforce Envision

Salesforce Envision

Salesforce: Enabling Customer Experiences Through Integrated Solutions Salesforce is a cloud-based CRM platform offering software, services, and applications designed to create valuable customer experiences. It integrates various organizational departments such as marketing, sales, and services, providing a unified view of the customer. Salesforce Envision is a digital transformation engagement. This insight outlines a typical customer’s

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Salesforce Summer 24 CMS Release

Salesforce Summer 24 CMS Release

Salesforce CMS Salesforce Summer 24 CMS Release. Clone any content type and its variants, add an API name when you create an enhanced CMS workspace and content, and work with CMS content previews. Salesforce Summer 24 CMS Release Like Related Posts The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a

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Metrics That Matter in Field Service

Metrics That Matter in Field Service

To gauge success in field service management, it’s crucial to measure key metrics, ranging from tactical aspects to customer satisfaction. Establishing Key Performance Indicators (KPIs) for field service can significantly contribute to the efficiency and revenue growth of your business. This guide outlines straightforward fixes and capabilities to achieve positive results in field service and

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Dynamic Content Powered Email

Dynamic Content Powered Email

Elevating Email Marketing with Dynamic Content Customers don’t want to feel like just another number to your brand. Relying on a generic “batch and blast” email marketing strategy is likely to land you in the customer’s spam filters—or worse, prompt them to unsubscribe. However, with Dynamic Content Powered Email, you can create a relevant and

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Unified Knowledge in Salesforce

Unified Knowledge in Salesforce

A year following Salesforce’s introduction of the Einstein Trust Layer, aimed at safeguarding against the potential pitfalls of implementing Generative AI (GenAI) in enterprise settings, the discourse surrounding GenAI has remained both intriguing and cautionary. Business leaders are navigating its optimal applications to enrich customer and employee experiences. Enter Unified Knowledge in Salesforce. Unlocking the

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Salesforce Success Story

Case Study: Salesforce Health Services Modernization

Leading provider of branded, designed solutions (laminate) for commercial and residential customers worldwide.  The company has been surfacing spaces for 110 years. Client struggled with no real ability to see a 360 degree view of the business.

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Technical Debt

Technical Debt

In the software industry, “Technical Debt” is perhaps the most frustrating term. This may be controversial, and clean architecture enthusiasts might disagree, but let’s dip into this topic. Defining Technical Debt During interviews, candidates are often asked to define “tech debt,” and surprisingly, each one provides a different answer. The industry seems to lack a

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Blockers to IT Success and Salesforce Implementation Solutions

Blockers to IT Success and Salesforce Implementation Solutions

The CIO’s website recently delved into the primary obstacles to achieving success in IT. Tectonic echoes these concerns and offers insights and remedies based on our Salesforce Implementation Solutions. Issues such as data challenges, technical debt, and talent shortages can significantly hinder the progress of IT organizations and departments in executing high-value projects. Several CIOs

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group-based messaging with graphical identifier actuators

Patent for Group-Based Messaging With Graphical Identifier Actuators

Salesforce has secured a patent for a group-based communication interface designed to facilitate efficient communication within and across different channels. The patented method involves users selecting multiple channels through graphical identifiers on the interface and posting messages across those chosen channels. Group-Based Messaging With Graphical Identifier Actuators. According to GlobalData’s company profile on Salesforce, social

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Zero-Copy Integrations

Zero-Copy Integrations

At the recent Salesforce World Tour NYC event, Salesforce introduced a new global ecosystem of technology and solution providers designed to assist its customers in leveraging third-party data through secure, bidirectional zero-copy integrations with Salesforce Data Cloud. Tyler Carlson, VP of business development and strategic partnerships at Salesforce, highlighted the key challenge faced by many

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