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HR Support With Salesforce

HR Support With Salesforce

Salesforce, with over 72,000 employees worldwide, competes aggressively for talent in a fast-growing tech industry. Despite its younger employee demographic, Salesforce also sees a steadily rising median age within its workforce, indicating strong retention. The company emphasizes a people-first culture and strives for a balanced, inclusive environment, with a global commitment to hiring more women and minorities. These efforts have cemented its reputation as a top employer globally.

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What Are Sales Channels?

Sales channels are the platforms or methods through which a business sells its products or services to customers. These channels can be direct (e.g., e-commerce sites and retail stores) or indirect (e.g., resellers and marketplaces). Some businesses rely on a single channel, while others use a mix of several.

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AI Agents and Digital Transformation

Inventing the Future of Agents

“The best way to predict the future is to invent it.” – Alan Kay, Computer Science PioneerOr, to channel Buzz Lightyear: “To infinity and beyond.” Inventing the Future of Agents The history of computing has always advanced in fits and starts, a pattern biologists call punctuated equilibrium. Revolutionary technologies emerge slowly—nurtured in research labs, garages, and the minds of visionaries—until the moment comes when a breakthrough shifts the axis of possibility. From there, a new paradigm takes shape, unleashing waves of innovation. Think of the Apple Macintosh, the iPhone, and Salesforce’s own Platform, which pioneered enterprise software-as-a-service (SaaS) and sparked an entirely new industry. Each of these milestones reshaped the way we live and work, setting the stage for even greater advances to come. Alan Kay: A Visionary for Computing’s Future One such paradigm-shifter was Alan Kay. In 1971, while working at Xerox PARC, Kay was immersed in an era when computers were room-sized behemoths. At the time, only four of these machines were connected to the fledgling ARPAnet, a precursor to today’s internet. Kay, a skilled musician with a deep appreciation for human-centered design, brought an empathetic and humanistic approach to innovation. In 1972, he introduced the Dynabook—a radical vision for personal computing that was decades ahead of its time. The Dynabook concept featured a battery-powered laptop with a touchscreen, wireless access to global information, and an interface so simple even children could use it. Kay and his team at PARC went on to develop many of the foundational elements of modern personal computing: overlapping windows, graphical user interfaces, and object-oriented programming. Later, while at Apple, Kay helped shape the vision for the groundbreaking 1987 Apple Knowledge Navigator video, which anticipated today’s iPad and iPhone. Agents and Humans: Driving Success Together Fast-forward to today, and we are on the cusp of another technological leap forward: AI agents. Much like Kay’s vision of personal computing, the emergence of intelligent, autonomous agents signals a new chapter in how humans and technology work together. Agentforce: Bringing the Future to the Present This interplay between visionary ideas and emerging technologies was on full display with the launch of Agentforce at Dreamforce 2024. A year earlier, at Dreamforce 2023, Salesforce Futures debuted its Salesforce 2030 film, drawing inspiration from Apple’s Knowledge Navigator. The film offered a glimpse into a world where humans collaborate seamlessly with autonomous AI agents—an aspirational vision of business transformed. Since then, the imagination gap between fiction and reality has narrowed. Salesforce’s work in Agentforce and publications like Personal AI Agents and Agents at Work have explored how agents are already changing business as we know it. These tools are bringing science fiction to life, enabling businesses to achieve unprecedented levels of efficiency, creativity, and success. A New Paradigm in Progress Like the Macintosh, the iPhone, or the Salesforce Platform, the rise of AI agents represents another transformative moment in computing history. By combining vision with technological breakthroughs, we are witnessing the dawn of a new era—one where humans and AI agents work together to push the boundaries of what’s possible. Alan Kay’s timeless wisdom rings true: the future isn’t something we wait for—it’s something we invent. With Agentforce, that future is already here. Inventing the Future of Agents. Are you ready to start Inventing the Future of Agents? Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Agentforce to the Team

Salesforce has officially launched Agentforce

Agentforce goes beyond traditional chatbots and copilots, leveraging advanced reasoning to perform tasks like resolving customer issues, qualifying leads, and optimizing marketing campaigns—all without human intervention. Triggered by data changes, business rules, automations, or API signals, Agentforce executes actions independently. Companies like OpenTable, Saks, and Wiley are already harnessing Agentforce to enhance employee productivity, expand their workforce, and elevate customer experiences.

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AI-Driven Healthcare Approvals

AI-Driven Healthcare Approvals

Salesforce and Blue Shield of California are launching an AI-driven system to streamline healthcare approvals, aiming to cut down prior authorization wait times from weeks to, potentially, the same day. This partnership, leveraging Salesforce’s healthcare cloud, integrates patient data to streamline approvals while retaining clinician oversight, ensuring AI decisions are always reviewed by a human expert.

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Linked In Sales Navigator Salesforce

Salesforce Integration to Streamline LinkedIn Lead Gen

Dux-Soup Unveils Salesforce Integration to Enhance LinkedIn Lead Generation Dux-Soup, a leader in LinkedIn automation solutions, has announced a new integration with Salesforce, the world’s top customer relationship management (CRM) platform. This integration empowers businesses to scale their lead generation and sales efforts, offering greater efficiency and improved client engagement in less time. With the new integration, users can manage all outreach activities directly through Dux-Soup and Salesforce without needing to access LinkedIn. Campaigns are initiated within Salesforce, and all engagement data is automatically synced to the CRM. This provides companies with a streamlined process to track, nurture, and convert LinkedIn leads within a unified platform. Key Features Include: Will van der Sanden, Founder of Dux-Soup, stated, “For businesses aiming to scale their lead generation and sales, this integration unlocks new efficiencies and enhances engagement with potential clients. Our goal is to simplify and optimize the user experience, turning LinkedIn connections into real opportunities. With Salesforce integration, users can manage LinkedIn outreach more effectively than ever before.” Scott Wright, Head of Sales at Dux-Soup, added, “Integrating Dux-Soup with Salesforce is a game-changer for sales teams. It allows sales professionals to manage LinkedIn data, connections, and outreach all within Salesforce, creating a seamless workflow that helps them focus on building relationships and driving results.” This Salesforce integration is available to all Dux-Soup Turbo and Cloud users, further enhancing the LinkedIn automation tool’s capabilities. An online demo will be held on December 10th at 4:00 PM GMT, and visitors to the B2B Marketing Expo at Excel on November 27 and 28 can learn more at stand H64. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Salesforce Agents are Transforming Internal Workflows

How Salesforce Agents are Transforming Internal Workflows Salesforce CIO and Executive Vice President Juan Perez, with three decades of IT leadership experience, is leading the charge in deploying generative AI solutions like Agentforce within Salesforce. Perez’s approach reflects lessons learned during his tenure at UPS, where he oversaw IT operations for a global enterprise. His strategies emphasize scalability, data strategy, and modernization to support growth, with AI now playing a pivotal role. UPS Lessons Applied to Salesforce Perez draws on his UPS experience in managing IT at scale to navigate Salesforce’s needs as a growing enterprise. At UPS, he managed a complex, global IT organization supporting diverse operations, from running an airline to ensuring timely package delivery. Similarly, Salesforce’s IT strategy prioritizes scalable solutions, robust data strategies, and AI integration. “Salesforce intelligently realized the importance of leveraging its own technologies, including AI, to modernize and support growth,” Perez explains. Generative AI’s Transformative Potential Perez views generative AI (GenAI) as a transformative force on par with the internet’s emergence in the 1990s. By reducing the time spent on data analysis and decision-making, AI enables teams to focus on actions that improve productivity and customer service. While GenAI isn’t a solution in itself, Perez sees it as an enabler that amplifies human efforts. Evaluating and Integrating AI in Salesforce’s Stack Salesforce adopts a rigorous, multi-step approach to evaluate new technologies, including large language models (LLMs) and generative AI tools. Perez outlines a “filtering mechanism” for implementation: This structured approach ensures AI investments are both impactful and sustainable. Measuring AI’s ROI To quantify the impact of AI, Salesforce evaluates metrics like lines of code generated using AI tools and time saved through automation. In one example, approximately 26% of production-ready code in a recent deployment was AI-generated. This efficiency is factored into planning and budgeting, allowing resources to be reallocated to other initiatives. Mitigating “Shadow AI” Risks Perez warns against “shadow AI,” where decentralized or unmanaged AI implementations can lead to security, data privacy, and investment inefficiencies. He stresses the need for visibility and governance to prevent these risks. To address this, Salesforce has established an AI Council that is evolving into an Agentforce Center of Excellence. This body ensures responsible development, aligns projects with organizational goals, and maintains oversight of AI implementations across the enterprise. Responsible and Scalable AI Adoption Salesforce’s commitment to using its own products extends to Agentforce, a generative AI suite designed to streamline internal workflows. With a focus on governance, scalability, and measurable impact, Salesforce sets a benchmark for AI adoption. As Perez explains, “We ensure our AI solutions are safe, effective, and capable of driving significant value while remaining aligned with our strategic goals.” By combining rigorous evaluation, measurable outcomes, and proactive governance, Salesforce demonstrates how AI can transform workflows while mitigating risks. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Salesforce Strategies to Improve a Nonprofit

Salesforce Strategies to Improve a Nonprofit

Transforming Nonprofit Operations with Salesforce: Lessons from a Real-Life Success Story Actionable insights for nonprofits to streamline operations and amplify impact-Salesforce Strategies to Improve a Nonprofit Running a nonprofit is challenging enough without the added frustration of disjointed systems. Many nonprofits grapple with scattered databases, isolated email tools, and incompatible fundraising platforms, resulting in inefficiencies and operational headaches. When systems operate in silos, teams waste time on manual data entry and backtracking, which hinders program delivery and donor engagement—putting the mission at risk. Enter Salesforce Nonprofit Cloud, a transformative platform designed to centralize operations, improve donor communication, and provide actionable insights. With 93% of Salesforce users reporting positive ROI, the platform empowers nonprofits to focus on what matters most: driving impact. Salesforce can revolutionize nonprofit operations. Case Study: Supporting Families Through Salesforce Client: Children’s Organization for displaced children in Ukraine Mission: To help children separated from their families during the war in Ukraine by providing bilingual, family-narrated audiobooks and beautifully illustrated storybooks. Challenge:While Better Time Stories had a meaningful mission, their operational processes were a roadblock. Their delivery system struggled with: The Approach 1. Goals Set Results With these optimizations, Better Time Stories significantly improved delivery success: Continuous system support ensured seamless operations and enhanced the organization’s ability to meet its mission. Key Strategies for Nonprofits Using Salesforce 1. Automate Donation and Impact Tracking 2. Personalize Donor Journeys 3. Create Custom Workflows 4. Integrate Salesforce with Other Tools 5. Enable Advanced Reporting 6. Build Volunteer and Beneficiary Portals 7. Leverage AI for Strategic Decisions 8. Design Scalable Data Architecture 9. Conduct Regular Health Checks Conclusion Nonprofits need solutions that simplify operations and maximize impact. Salesforce Nonprofit Cloud offers the tools to centralize processes, enhance donor engagement, and drive mission-critical outcomes. By following these strategies and working with an experienced implementation partner, your nonprofit can achieve operational excellence and focus on delivering meaningful results. Ready to transform your nonprofit operations with Salesforce? Let’s make it happen! Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Is Your LLM Agent Enterprise-Ready?

Is Your LLM Agent Enterprise-Ready?

Customer Relationship Management (CRM) systems are the backbone of modern business operations, orchestrating customer interactions, data management, and process automation. As businesses embrace advanced AI, the potential for transformative growth is clear—automating workflows, personalizing customer experiences, and enhancing operational efficiency. However, deploying large language model (LLM) agents in CRM systems demands rigorous, real-world evaluations to ensure they meet the complexity and dynamic needs of professional environments.

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Potential of GenAI in Healthcare

Potential of GenAI in Healthcare

Clinicians spend about 28 hours per week on administrative tasks, mainly clinical documentation and communication. Medical and claims staff reported even higher administrative loads, with 34 and 36 hours spent weekly on tasks like documentation, communication, and prior authorization. Many respondents linked these demands directly to burnout, with 77% of claims staff, 81% of medical staff, and 82% of clinicians citing administrative burdens as significant contributors. Additionally, 78% of payer executives and 85% of provider executives noted that administrative work is a key driver of staffing shortages.

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gen z and retail travel

Gen Z and Retail Travel Insights

Is Travel Retail Ready for Gen Z? New Research Highlights Gaps in Alignment The latest research from Swiss-based travel retail agency m1nd-set sheds light on the shopping and travel behaviors of Gen Z—a group poised to become the largest segment of traveling shoppers within the next few years. The findings reveal a pressing need for the travel retail industry to better align its offerings with the unique expectations and values of this influential generation. Gen Z: A Generation with Distinct Values and Habits Peter Mohn, CEO and Owner of m1nd-set, emphasized the importance of prioritizing Gen Z consumers, noting their markedly different behaviors compared to other generations. “Like the focus placed on Millennials and Chinese consumers in recent years, it’s critical to give equal or greater attention to Gen Z. This generation exhibits distinct traits, particularly in their consumer habits, lifestyle preferences, and media consumption,” Mohn said. Key insights from m1nd-set’s research include: How Gen Z is Reshaping Travel and Retail The research highlights how Gen Z is redefining the travel industry by prioritizing experiences that are authentic, eco-conscious, and culturally meaningful over traditional luxury goods and activities. “Gen Zs are reshaping tourism,” Mohn explained, “by focusing on flexible, short-haul travel and unique experiences. They spend a significant portion of their budgets on international travel, favoring local and sustainable options over dining or shopping at home. Cultural experiences resonate far more than nightlife or traditional tourism.” Key data points from m1nd-set’s study include: Challenges in Engaging Gen Z in Travel Retail Despite their growing presence, the research highlights key challenges in converting Gen Z travelers into loyal shoppers in duty-free and travel retail spaces: Opportunities for Travel Retail: Winning Over Gen Z Mohn emphasized the vital role of shop floor sales staff in boosting Gen Z conversion rates, noting that interactions with staff positively influence purchase decisions for over 70% of Gen Z shoppers who engage with them. To capture the attention of this discerning generation, m1nd-set recommends that travel retail businesses: A Generation of Growing Influence By 2030, Gen Z and their successors, Gen Alpha, are expected to spend three times as much as all other generations combined. Currently, Gen Z already wields a staggering $200 billion in spending power, solidifying their position as a key demographic for travel retail. However, to fully tap into this potential, the industry must evolve quickly to meet the demands of this purpose-driven, tech-savvy, and sustainability-focused generation. As Mohn concluded, “Travel retail must become more than just a place to shop—it should be an engaging, socially conscious destination that resonates deeply with Gen Z values.” Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more Top Ten Reasons Why Tectonic Loves the Cloud The Cloud is Good for Everyone – Why Tectonic loves the cloud You don’t need to worry about tracking licenses. Read more

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dynamic filters in reports

Dynamic Filters in Salesforce Reports

Revolutionizing Salesforce Reports with Winter ’25Have you explored the Dynamic Filters in reports introduced in the Winter ’25 release? Gone are the days of creating separate reports every time you need a slightly different view. With Dynamic Filters, you can modify your report filters on the fly—no more starting from scratch! ✅ Save Hours of time.✅ Get tailored insights instantly.✅ Perfect for those “I need this data, but sliced differently” moments in meetings. This feature supercharges your reports with unmatched flexibility and efficiency. It’s a game-changer for Salesforce teams, leaving many wondering, “Why didn’t we have this sooner?” Understanding Dynamic Reports in Salesforce Dynamic reports allow users to adjust filter criteria in real time while running the report, eliminating the need for fixed filter values. With filters like “current user,” “current month,” or “my opportunities,” these reports adapt based on who is running them or the context, providing more relevant insights. Key Features: How to Create Dynamic Reports in Salesforce Here’s how you can set up a dynamic report step by step: Dynamic Dashboards in Salesforce A dynamic dashboard displays data tailored to the specific user viewing it, unlike standard dashboards, which show static data for a specific user or report owner. Benefits of Dynamic Dashboards: How to Create a Dynamic Dashboard Conclusion Dynamic Filters and Dashboards in Salesforce are powerful tools to streamline reporting and boost efficiency. By eliminating the need for static reports and dashboards, they allow for real-time adjustments and personalized data views, making your analytics more actionable and user-friendly. Want to level up your Salesforce reporting game? Dive deeper into the guides for creating dashboards, advanced filters, and leveraging analytics to maximize your Salesforce potential. Whether you’re an admin or a sales leader, these tools will transform how you approach data insights. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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healthcare Can prioritize ai governance

Salesforce Data Governance

Salesforce Data Governance Best Practices Salesforce provides a centralized platform for managing customer relationships, but without proper data governance, the system can quickly become unmanageable. Data governance ensures the accuracy, security, and usability of the vast amounts of information collected, helping teams make better decisions and maximizing the value of Salesforce investments. By establishing robust processes and policies, organizations can maintain clean, compliant, and reliable data. Here’s an overview of data governance in Salesforce, its importance, and strategies to implement it effectively. What Is Data Governance in Salesforce? Data governance in Salesforce refers to the practices that monitor and manage data accuracy, security, and compliance. Proper governance ensures your Salesforce data remains trustworthy and actionable, avoiding issues like errors, duplicates, and regulatory violations. Key Components of Salesforce Data Governance: Strong governance enables organizations to make informed decisions and unlock Salesforce’s full potential. The Impact of Data Governance on Decision-Making Accurate and well-governed data empowers leaders to make strategic, data-driven decisions. With clean and current records, organizations can: Good governance ensures data integrity, leading to smarter decisions and improved business performance. Principles of Effective Salesforce Data Governance Building a strong data governance framework starts with these core principles: 1. Data Ownership Assign clear ownership of datasets to specific individuals, teams, or departments. Owners are accountable for maintaining data quality, ensuring compliance, and resolving issues efficiently. Benefits include: 2. Monitoring and Compliance Conduct regular audits to ensure data accuracy, detect unauthorized access, and maintain compliance with regulations. Tools like Salesforce’s built-in monitoring features or third-party solutions (e.g., Validity DemandTools) can streamline this process. Audit checks should include: Consistent monitoring safeguards sensitive data and avoids costly fines, particularly in heavily regulated industries like healthcare and finance. Steps to Develop a Data Governance Strategy Techniques for Maintaining High-Quality Data High-quality data is the backbone of Salesforce governance. Apply these techniques to ensure your data meets quality standards: Standardizing Data for Better Governance Data standardization ensures consistency across Salesforce records, improving analysis and operational efficiency. Examples include: Leveraging Data Management Tools Data management tools are essential for maintaining data integrity and enhancing governance. Benefits include: By integrating these tools into your Salesforce processes, you can establish a solid foundation for data governance while boosting operational efficiency. Final Thoughts Effective data governance in Salesforce is critical for maintaining data quality, ensuring compliance, and empowering teams to make strategic decisions. By following best practices and leveraging the right tools, organizations can maximize the value of their Salesforce investment and drive long-term success. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Value-Based Care Technologies

Value-Based Care Technologies

Essential Technologies for Value-Based Care Success As healthcare providers increasingly adopt value-based care, they must invest in the right technologies and resources to succeed in this model, which incentivizes high-quality, cost-effective care. Value-Based Care Technologies tie reimbursement to care quality, making providers accountable for patient outcomes while providing resources to enhance care. As of 2021, nearly 60% of healthcare payments were already tied to value-based models, according to the Health Care Payment Learning and Action Network (HCP LAN). While partnerships can initiate value-based care, providers must invest in the right technology to fully achieve the intended outcomes. Health Information Exchange (HIE) A robust health information exchange (HIE) is fundamental to value-based care, as it enables providers and payers to access high-quality data seamlessly. HIE allows healthcare professionals to share patients’ medical information electronically across organizations, promoting care coordination by giving providers a comprehensive view of patient needs. For patients, HIE enables more informed involvement in their care by making their health data accessible across specialists, labs, and pharmacies. While joining an HIE may involve new technology investments and workflow adjustments, it ultimately enhances provider access to critical health data. Population Health Management Tools Population health management tools help providers assess health outcomes within groups rather than focusing on individuals alone. These tools aggregate and analyze data, allowing practices to identify high-risk patients and create targeted interventions. This not only enhances health outcomes but can also reduce costs by avoiding expensive treatments. Patient engagement tools, such as telehealth and remote patient monitoring, are essential in population health management, especially for monitoring high-risk patients when in-person care is not feasible. Digital surveys integrated within patient portals can provide insights into social determinants of health, adding a broader context to patient needs. Data Analytics Data analytics transform healthcare data into actionable insights across four types: descriptive, diagnostic, predictive, and prescriptive. Providers can use these analytics to reduce hospital readmissions, predict diseases, and identify chronic illnesses. Data integration and risk stratification capabilities are especially valuable in value-based care, enabling providers to track patient health outcomes effectively and prioritize high-risk cases. Artificial Intelligence & Machine Learning AI and machine learning support many data analytics functions, helping identify patient needs and easing administrative burdens. Given staffing shortages and burnout—reported by 63% of physicians in 2021, according to the American Medical Association (AMA)—AI can automate tasks like documentation, charting, and scheduling, allowing providers to focus more on patient care. Additionally, AI-driven automation in revenue cycle management tasks, such as billing and coding, can reduce the administrative workload associated with value-based care. Price Transparency Technology Price transparency empowers patients to seek cost-effective care, a core principle of value-based models. When providers comply with transparency regulations, patients can better understand their costs and make informed decisions. For providers, leveraging price transparency tools ensures compliance and facilitates partnerships with payers by enabling more effective negotiation, which supports the overall goals of value-based care. As healthcare continues shifting to value-based models, investing in these technologies is critical for providers aiming for long-term success. While these tools rdo equire substantial investment, they are essential for improving patient outcomes, optimizing care quality, and ensuring sustainability in value-based care. When evaluating and choosing healthcare technology tools, contact Tectonic for help. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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