Doing More with Less: Introducing Marketing Cloud Advanced Edition

Businesses today face relentless pressure: fewer resources, tighter budgets, and rising expectations—all while competing in crowded markets. Earlier this year, Salesforce launched Marketing Cloud Growth Edition, designed to help businesses tackle these challenges head-on. Now, at Dreamforce 2024, we’re taking the next leap with Marketing Cloud Advanced Edition, arriving in November 2024.

Building on the foundation of Growth Edition, Advanced Edition empowers marketers with AI-driven automation, deeper personalization, and smarter workflows—helping them scale efficiently, optimize outreach, and drive better results. Both editions share the same core platform but offer different tiers of functionality to match business needs.

So, what sets Advanced Edition apart? Here’s what you need to know.

---

What Is Marketing Cloud Advanced Edition?

Advanced Edition is the next evolution of Marketing Cloud Growth Edition, unlocking more powerful AI, automation, and scalability for businesses ready to take their marketing further.

Growth Edition Recap:

Built on Salesforce Data Cloud, Growth Edition helps businesses:

• Unify marketing, sales, service, and commerce on a single platform.
• Accelerate campaigns with trusted AI.
• Personalize customer experiences using cross-organizational data.

Why Upgrade to Advanced Edition?

For businesses that want more sophistication and scale, Advanced Edition includes everything in Growth Edition, plus:
✔ Smarter SMS engagement with two-way customer conversations
✔ Real-time journey testing for optimized customer paths
✔ Predictive AI to refine messaging and boost engagement
✔ Automated scoring to identify high-intent buyers

Available in North America, Latin America, and Europe at launch (with more regions coming soon).

---

Key Features of Marketing Cloud Advanced Edition

1. Smarter SMS Engagement

With Unified Conversations for SMS, brands can merge messaging across Marketing, Service, and Commerce—letting customers engage in two-way conversations via a single SMS number.

Example: A telecom company can:

• Automate churn prevention by syncing Sales and Service teams via SMS.
• Renew contracts and onboard customers with real-time service support.
• Analyze responses to uncover demographics, preferences, and buying intent.

(Requires Digital Engagement SKU and SMS add-on.)

2. Test & Optimize Journeys in Real Time

The Path Experiment feature lets marketers:

• A/B test different journey paths in Salesforce Flow.
• Randomly assign customers for unbiased results.
• Customize distribution to fine-tune engagement strategies.

3. Send Fewer, Better Messages with AI

No one wants to bombard customers—but balancing multiple automated journeys is tough. Einstein Engagement Frequency helps by:

• Automatically pausing over-messaged customers.
• Adding customers to journeys if they need more engagement.

4. Find Your Most Engaged Buyers with AI

Manual lead scoring is time-consuming. Einstein Engagement Scoring uses predictive AI to:

• Identify customers ready to buy.
• Flag those needing more nurturing.
• Automate insights, so marketers can act faster.

---

The Future of Growth & Advanced Editions

These features are just the beginning. Advanced Edition helps marketers:
🎯 Target the right customers with hyper-personalized content.
🔄 Extend reach beyond marketing into sales and commerce.
📈 Optimize every interaction with AI-driven automation.

Stay tuned for more innovations—check our release resources for the latest updates.

Ready to level up? Marketing Cloud Advanced Edition arrives in November 2024.