Customer Engagement Archives - gettectonic.com
Pioneering AI-Driven Customer Engagement
11Nov

Pioneering AI-Driven Customer Engagement

With Salesforce at the forefront of the AI revolution, Agentforce, introduced at Dreamforce, represents the next phase in customer service automation. It integrates AI and human collaboration to automate repetitive tasks, freeing human talent for more strategic activities, ultimately improving customer satisfaction. Tallapragada emphasized how this AI-powered tool enables businesses, particularly in the Middle East, to scale operations and enhance efficiency, aligning with the region’s appetite for growth and innovation.

Read More
November 11, 2024in Agentforce Platform, Data, Generative AI, Hyperforce, Salesforce Development Services0 Comments
TrueDialog Adds SMS Application for Salesforce Marketing Cloud Engagement
25Oct

TrueDialog Adds SMS Application for Salesforce Marketing Cloud Engagement

TrueDialog Unveils SMS Integration for Salesforce Marketing Cloud

TrueDialog, a leader in SMS texting solutions, has expanded its Salesforce offerings with the launch of its SMS integration for Salesforce Marketing Cloud Engagement, complementing its existing Sales Cloud application. Now available on Salesforce AppExchange, this addition enables seamless documentation of SMS activities across the Salesforce Cloud ecosystem.

With TrueDialog’s integration for Salesforce Marketing Cloud, companies can incorporate SMS into customized, targeted marketing journeys. This includes sending promotional messages, geo-targeted offers, triggered alerts, order confirmations, account updates, and more—all as part of a cohesive customer engagement strategy.

TrueDialog’s solution uniquely enables SMS message flow across Salesforce Marketing Cloud, Sales Cloud, Service Cloud, and Education Cloud, ensuring communication continuity across platforms. “TrueDialog is the only provider offering bidirectional SMS integration between Salesforce Marketing Cloud and other Salesforce Clouds, including Sales, Service, Commerce, and Education Clouds,” said John Wright, CEO of TrueDialog. “Our solution records text messages on all relevant Salesforce Clouds, maintaining communication continuity between companies and their customers—something no other provider offers.”

The TrueDialog SMS application is fully native to Salesforce Marketing Cloud, allowing users to work within their regular workflow without switching applications to integrate SMS steps. TrueDialog also offers flexible options for short and long codes, automated 10DLC registration for long codes, and TrueDelivery, a tool for assessing SMS deliverability.

Read More
October 25, 2024in Salesforce Marketing Cloud0 Comments
Transform Customer Experience
25Oct

Transform Customer Experience

In today’s AI-driven business environment, customer experience (CX) has evolved from being a buzzword to a critical factor in determining success. It’s no longer enough for businesses to offer high-quality products or excellent service alone—today’s customers are always online, engaged, and seeking the most convenient, relevant, and enjoyable experiences. This is where Salesforce Data Cloud

Read More
October 25, 2024in AI Tools, Data, Generative AI, Salesforce, Salesforce Data Cloud0 Comments
Salesforce and Stripe Integration
19Oct

Salesforce and Stripe Integration

Processing weekly payments can often become time-consuming, with organizations spending significant time just tracking payments post-invoice. Timely updates on payment processing have been a longstanding priority, particularly for companies needing flexible payment options to meet beneficiary needs. The integration of Stripe with Salesforce addresses these challenges, offering a streamlined, efficient solution. With a focus on

Read More
October 19, 2024in Data, Marketing Automation, Salesforce Communications Cloud, Salesforce Optimization0 Comments
Customer Engagement with AI
18Oct

Customer Engagement with AI

Funlab Explores AI to Boost Customer Engagement in Leisure Venues In a push to enhance customer experiences across its “leisure-tainment” venues, Funlab has begun experimenting with artificial intelligence. Speaking at a Salesforce Agentforce event in Sydney, Funlab’s Head of Customer Relationships and Retention, Tracy Tanti, shared that the company is “excited to be able to

Read More
October 18, 2024in Artificial Intelligence, Data0 Comments
Life of a Salesforce Admin in the AI Era
18Oct

Life of a Salesforce Admin in the AI Era

The life of Salesforce admins is rapidly evolving as artificial intelligence (AI) becomes integral to business operations. Let’s examine the Life of a Salesforce Admin in the AI Era. By 2025, the Salesforce admin’s role will expand beyond managing CRM systems to include leveraging AI tools to enhance efficiency, boost productivity, and maintain security. While

Read More
October 18, 2024in AI Tools, Artificial Intelligence, Data, Salesforce, Salesforce Einstein0 Comments
Third Wave of AI at Salesforce
16Oct

Third Wave of AI at Salesforce

The Third Wave of AI at Salesforce: How Agentforce is Transforming the Landscape At Dreamforce 2024, Salesforce unveiled several exciting innovations, with Agentforce taking center stage. This post explores the key changes and enhancements designed to improve efficiency and elevate customer interactions. Introducing Agentforce Agentforce is a customizable AI agent builder that empowers organizations to

Read More
October 16, 2024in Data, Enterprise, Generative AI, Google, Google Analytics, Marketing Automation, Salesforce0 Comments
Marketing Cloud and Commerce Cloud Innovations
09Oct

Marketing Cloud and Commerce Cloud Innovations

What Our Dreamforce Marketing Cloud and Commerce Cloud Innovations Mean for You This year’s Dreamforce was nothing short of amazing. It was exciting to reconnect with fellow Trailblazers, exchange brilliant ideas, and showcase the innovations we’ve been crafting at Salesforce. A recurring theme throughout the event was how businesses can leverage data and AI to

Read More
October 9, 2024in Data, Enterprise, Salesforce, Salesforce Commerce Cloud, Salesforce Marketing Cloud, Technology0 Comments
Salesforce Agentforce Integration
07Oct

Salesforce Agentforce Integration

The rise of AI-powered solutions is transforming customer service, support, and automation. For organizations such as nonprofits, national associations, and large enterprises, delivering seamless customer experiences has become crucial. Salesforce’s Agentforce, a next-generation conversational AI tool, plays a vital role in this transformation. Designed to elevate customer support and interaction, Agentforce provides an intelligent and

Read More
October 7, 2024in Agentforce Platform, AI Tools, Data, Enterprise, Salesforce, Salesforce Service Cloud0 Comments
Natural Language Processing Explained
06Oct

Natural Language Processing Explained

What is Natural Language Processing (NLP)? Natural Language Processing (NLP) is a branch of artificial intelligence (AI) that enables computers to interpret, analyze, and generate human language. By leveraging machine learning, computational linguistics, and deep learning, NLP helps machines understand written and spoken words, making communication between humans and computers more seamless. I apologize folks.

Read More
October 6, 2024in Artificial Intelligence, Data, Google, Technology0 Comments
AI evolves with tools like Agentforce and Atlas
02Oct

AI Evolves With Agentforce and Atlas

Not long ago, financial services companies were still struggling with the challenge of customer data trapped in silos. Though it feels like a distant issue, this problem remains for many large organizations unable to integrate different divisions that deal separately with the same customers. Salesforce AI evolves with tools like Agentforce and Atlas. The solution

Read More
October 2, 2024in Agentforce Platform, AI Tools, Data, Generative AI, Salesforce, Salesforce Implementation Services, Technology
Marketing Cloud and Generative AI
02Oct

Marketing Cloud and Generative AI

Generative AI and Salesforce: Revolutionizing Digital Marketing with Einstein AI Generative AI is a form of Artificial Intelligence that learns from existing content to generate new, creative outputs. Salesforce has long been at the forefront of AI innovation, primarily through its Einstein assistant, which has evolved to offer increasingly sophisticated solutions over time. Artificial Intelligence:

Read More
October 2, 2024in AI Tools, Artificial Intelligence, Data, Generative AI, Salesforce, Salesforce Marketing Cloud
Introducing Marketing Cloud Advanced
24Sep

Introducing Marketing Cloud Advanced

Salesforce has unveiled a series of innovations in its Marketing Cloud, (Introducing Marketing Cloud Advanced) designed to empower businesses with AI-driven tools and enhanced data capabilities to elevate customer engagement. These new features aim to deepen customer relationships, improve team productivity, and boost operational efficiency. Introducing Marketing Cloud Advanced One of the standout innovations is

Read More
September 24, 2024in Data, Salesforce Marketing Cloud

Subscribe to our mailing list. Join our mail list to receive our newsletter

We'll keep you up to date with our latest news, insights, free resources, and much more.
Don't worry, we won't spam you.
gettectonic.com