Customer Service Archives - Page 12 of 13

14Feb

Salesforce Solutions for Communications

Salesforce has recently unveiled tailored Salesforce Solutions for Communications aimed at enhancing customer experiences through advanced analytics, automation tools, and AI-driven customer service. These innovations empower providers to gain deeper insights into their customers, automate interactions, and effectively monitor customer satisfaction levels. For communication providers looking to elevate their customer service, Salesforce’s automation solutions offer

01Dec

Salesforce Service Cloud Explained

Service Cloud, developed by Salesforce, functions as a powerful customer relationship management (CRM) tool explicitly tailored to bolster a business’s customer service operations. This platform streamlines communication between customers and companies, utilizing channels such as email support, live chat, and phone interactions to aid customer agents in promptly identifying and resolving customer issues. Service Cloud,

29Nov

Whats Up With Whatsapp?

Salesforce and WhatsApp Forge Alliance to Revolutionize Global Customer Engagement. Whats Up With Whatsapp today? In a groundbreaking collaboration, Salesforce and Meta have joined forces to redefine how individuals and businesses interact on a global scale. Salesforce will introduce WhatsApp-first business messaging to its customers, presenting a novel avenue for sales, marketing, and support initiatives

November 29, 2022in Salesforce

23Nov

Einstein Chatbot Salesforce

Salesforce users have two options for creating a chatbot: either using an external platform and integrating the final product through Salesforce Lightning, or directly developing it within Salesforce Einstein Bot. Salesforce prioritizes empowering customers to create applications without the need for coding. Einstein Chatbot Salesforce. Einstein Bots utilize Artificial Intelligence (AI) to enhance the customer

November 23, 2022in Salesforce Einstein

09Nov

Automation Tools in Salesforce

What are the types of automation in Salesforce? What are the Automation Tools in Salesforce? The automation capabilities offered by Salesforce are based on two main categories: process automation (workflows) and data operations (data loading and cleansing). There are four main automation tools that Salesforce offers, each tailored to a specific purpose. What is an

29Sep

Improved Quoting Process

Is Your Quoting Process Suffering from Pricing Errors or Delays? Are pricing errors or inconsistencies slowing down your quoting process and leading to customer dissatisfaction? Is the generation of quotes or proposals hampered by bottlenecks? Are your sales reps finding it challenging to navigate complex pricing structures, discounts, or promotions? Its time for an Improved

September 29, 2022in Salesforce CPQ

27Sep

Does Salesforce Feature a Chatbot?

Does Salesforce feature a chatbot? Yes, Salesforce offers Einstein Bots – AI-powered chatbots seamlessly integrated into your CRM and fueled by data from the Einstein 1 Platform. With just a few clicks, you can automate personalized, intelligent service, accelerating issue resolutions and enhancing team efficiency by automating routine tasks with bots linked to your Salesforce

September 27, 2022in Salesforce Sales Cloud

06Sep

Service Genie

Leveraging Salesforce Service Cloud data, Service Genie delivers real-time, personalized customer experiences. Service Genie Unveiled: Revolutionizing Customer Experiences While Service Genie operates within the Salesforce ecosystem, one must distinguish it from other tools dubbed as service genies that are not affiliated with Salesforce. Service Genie, leveraging Salesforce Service Cloud data, is a real-time solution dedicated

September 6, 2022in Mulesoft, Salesforce Service Cloud

02Sep

Digital Transformation Consulting

Empower Digital Evolution — Traditional tools like shared spreadsheets and physical paper fall short in the face of modern digital solutions. At Tectonic, we specialize in delivering compelling digital experiences to both our clients and their customers. Our team of digital transformation consultants collaborates closely with you to conceive, construct, and expand genuinely transformative digital

September 2, 2022in Salesforce, Salesforce Managed Services

17Aug

Salesforce Automation

In today’s fast-paced business landscape, efficiency reigns supreme, and the optimization of processes is paramount for success. Salesforce automation tools stand as indispensable allies in this pursuit, empowering businesses to automate repetitive tasks, eliminate errors, and liberate valuable time for employees to focus on mission-critical endeavors. From sales to marketing and customer service, Salesforce offers

August 17, 2022in Marketing Automation, Salesforce, Salesforce Implementation Services

21Jul

Salesforce Service Cloud Explained

Service Cloud by Salesforce serves as a customer relationship management (CRM) tool designed to support a business’s customer service team. It facilitates customer-company communication through channels such as email support, live chat, or phone, assisting customer agents in locating and resolving customer issues. Salesforce Service Cloud Details Consider your recent interactions with a business using

July 21, 2022in Salesforce Service Cloud

18Jun

Salesforce for Hospitality

Transforming Hospitality with Salesforce CRM The hospitality industry, known for its expansive options and fierce competition, faces challenges from small hotels to globally recognized resorts. Beyond traditional amenities like clean rooms and Wi-Fi, evolving customer expectations demand highly personalized services for enhanced comfort and swift issue resolution. Salesforce CRM emerges aremains a tool for managing

17May

What is Omni-Channel Salesforce?

What is Omni-Channel Salesforce? Omni-Channel is a Salesforce feature designed for Customer Service and Console applications that automates the routing of various work items, such as Leads and Cases, to agents. It ensures that work items are assigned to agents based on their capacity, priority, skill set, and other criteria. Features of Omni-Channel Benefits Omni-Channel

14May

Capacity Usage for Chat and Omni Routing

When agents are assigned to chat buttons that use both Chat Routing (legacy Live Agent Routing) and Omni-Channel Routing, their capacity usage is determined based on the routing method used for each chat. Here’s a detailed breakdown: Chat Routing (Legacy Live Agent Routing) Omni-Channel Routing Example Scenario In this scenario, even though the agent has

07May

Salesforce FAQ

Salesforce FAQ – Salesforce CRM: Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the

Customer Service

Salesforce Solutions for Communications

Salesforce Service Cloud Explained

Whats Up With Whatsapp?

Einstein Chatbot Salesforce

Automation Tools in Salesforce

Improved Quoting Process

Does Salesforce Feature a Chatbot?

Service Genie

Digital Transformation Consulting

Salesforce Automation

Salesforce Service Cloud Explained

Salesforce for Hospitality

Capacity Usage for Chat and Omni Routing

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