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Salesforce Einstein and Einstein Automate

Salesforce Analytics in the Insurance Industry

In the insurance sector, data analytics are an indispensable tool for making informed decisions and achieving measurable, positive business outcomes. Salesforce analytics in insurance, and data can make all the difference. The current landscape poses heightened and more frequent risks, presenting substantial threats to carriers, reinsurers, and brokers across various business lines. Salesforce Analytics in Insurance Key benefits of data analytics for Property and Casualty (P&C) companies include: Life and annuity companies leverage these capabilities to connect with customers seamlessly, while group benefits providers streamline operations and enhance scalability throughout the benefits lifecycle. The digital, data, and cloud technology innovations offer robust solutions to support and elevate portfolios, streamline operations, and deliver superior customer experiences. The transformative force of data and analytics in the insurance industry has been further accelerated by the challenges posed by the COVID-19 pandemic and the changes in the way companies do business in a far more digital landscape. The property and casualty insurance sector, in particular, grapples with fundamental challenges, such as increased price competition and the need to demonstrate value comprehensively. The market’s competitiveness and fast-paced nature underscore the urgency for insurers to operate at the speed of light and sound. The future of underwriting hinges on artificial intelligence, automated workflows, machine learning, and an agile development approach. Salesforce’s cloud-based solutions not only reduce operational costs but also facilitate faster innovation through purpose-built insurance solutions. Tectonic specializes in implementing these solutions without the need for additional IT staff or extended operational downtime. Salesforce Analytics in Insurance Capabilities: In Europe and North America, data and analytics capabilities are becoming standard in the P&C sector. Leading performers distinguish themselves by building advanced data and analytics underwriting capabilities that deliver substantial value. These capabilities result in improvements such as decreased loss ratios, increased new business premiums, and enhanced retention in profitable segments. Salesforce analytics in insurance play a crucial role in fraud detection, expediting the process and improving accuracy. Insurers need to stay ahead by utilizing preventive, data-driven parametric models. Data in the insurance industry empowers carriers to collect, process, and utilize information across various stages of the insurance product lifecycle. Leading insurance carriers leverage data and advanced analytics to reimagine risk evaluation, enhance customer experience, and improve efficiency throughout the underwriting process. These insights also contribute to loss prevention. Insurers utilizing big data technology can efficiently work on a customer’s profile, from checking history to automating claims processing. The development of sophisticated tech stacks by insurance carriers has proven essential for efficient model development and continual revisions, resulting in rapid and profitable growth. Risk Segmentation Risk segmentation models, powered by machine learning, consider regulatory landscapes and identify risk characteristics to enhance pricing and reduce losses. Actuaries benefit from risk analysis software. By applying statistical and mathematical models to demographic data, and combining with external sources, to calculate the likelihood of various events. Salesforce Analytics in Insurance Best-in-class performers invest in cross-functional agile teams, emphasize adoption and scale, build skills and capabilities, practice continuous improvement, and partner with technology consulting firms. Tectonic supports P&C insurance carriers in harnessing the power of data and analytics to transform their underwriting and pricing efforts, providing substantial benefits and a competitive edge. Salesforce’s suite of tools, including a 360-degree customer data view, enables reps, agents, agencies, and companies to deliver outstanding customer service. The cloud infrastructure seamlessly integrates with various insurance solutions, enhancing data accessibility and overall business performance. For a demonstration of these capabilities, reach out to Tectonic for a free demo today. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Selecting a Salesforce Implementation Partner for Your Business

Once you’ve determined that Salesforce.org is the ideal CRM solution for your organization, the crucial next step is selecting the right Salesforce implementation partner to collaborate with. As the resident marketing and SEO specialist at Tectonic, I can attest that terms like “the best Salesforce implementation partner” or consultant often rank high in searches related to Salesforce. So, how do you select a Salesforce implementation partner? While any Salesforce partner may assert themselves as “the best,” relying solely on Google search rankings might indicate proficiency in search engine optimization rather than comprehensive capabilities. Geographical proximity or a prominent online presence doesn’t necessarily guarantee suitability for your organization. Therefore, it’s essential to identify a Salesforce implementation partner aligned with your unique needs. Here are key tips for making this decision: What to Look For When Selecting a Salesforce Implementation Partner Specialized Experience: Independent Discovery: Budget Consideration: Track Record and Reputation When Selecting a Salesforce Implementation Partner: Communication and Project Management: Compatibility with Other Tools: Proven Process When Selecting a Salesforce Implementation Partner: Adaptability: Involve Project Sponsor/Administrator: Ongoing Support Selecting a Salesforce Implementation Partner: By considering these factors, you can make an informed decision and choose the right partner for your Salesforce.org project. It’s a bit like choosing a life partner. Good luck as you select a Salesforce implementation partner. Leverage resources like your Salesforce Account Executive’s recommendations, Salesforce’s partner list, and online searches to compile a diverse pool of potential candidates. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Cloud Based Business Solutions

Cloud-Based Business Solutions

Cloud-based business solutions provide a service by leveraging the power of the cloud and cloud-based infrastructure to meet business needs, often with greater operational efficiency and cost effectiveness.  Cloud-based business solutions can be accessed from anywhere, which is much more conducive to our post-pandemic highly mobile workforce. Cloud-based solutions greatly reduce hardware costs for businesses. Who doesn’t like cost savings? The three main types of cloud computing services for businesses include Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Each type offers different levels of control, flexibility, and management to cater to varying business needs. Cloud-based platforms enable large enterprise businesses to build, test and deploy applications, and store, back up, and recover data. Types of cloud-based platforms include: Public cloud, private cloud, and hybrid cloud. One of the biggest advantages of cloud computing for small and medium-sized businesses is cost savings. Cloud computing can greatly reduce the cost of hardware, software, and maintenance, freeing up funds for other uses. It can also lower energy costs, as cloud servers don’t require large amounts of electricity. Cloud solutions are easy to set up and use immediately. Cloud-based business solutions are easy to access remotely from any internet-connected device. Cloud solutions are easy to share access to multiple team members in both the workplace and remote locations. If you are exploring cloud-based solutions for your business, talk to Tectonic today. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Retirement of Salesforce Data Recovery Service

In July 2020, Salesforce announced that they were retiring their last-resort Data Recovery Service because it did not meet their high standards of customer success and trust. Then, in March 2021, they reversed their decision and reintroduced the Data Recovery Service. Editor’s note: This post was updated on February 7, 2022, with the latest information and resources. Read about the new option here. As a result of tremendous customer feedback early last year, we reinstated our Data Recovery Service. At that time, we heard that you relied on this functionality as your backup and restore strategy, as there was no other Salesforce native capability available. We are very pleased to announce that in fall 2021, we launched Salesforce Backup and Restore, built natively on the Salesforce Platform. We’ve co-designed these services with customers, and we intend to deliver the performance, speed, and scale you’ve come to expect from the platform while continuing to provide additional ways to innovate and extend these capabilities through our vibrant ecosystem. Backup and Restore not only replaces Data Recovery Service but also offers an experience beyond that original service—providing a simple, elegant point-and-click interface to create and manage backups and restore as it best suits your business. To support customers in this scenario, Salesforce has launched Salesforce Backup replacing Salesforce Data Recovery Service, which automatically creates backup copies of business data and empowers any organization to restore data and recover, in just a few clicks, from even worst-case scenarios. And, as always, Salesforce AppExchange is home to a rich partner ecosystem that provides robust backup and restore solutions for customers today. A list of AppExchange partners who offer these solutions can be found here. As both native and partner solutions are available to our entire customer base, Sale3sforce has retired their Data Recovery Service. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Salesforce Mobilepush

Salesforce Mobilepush

Salesforce MobilePush is included in Corporate and Enterprise editions. Salesforce Marketing Cloud’s MobilePush feature powers the creation and delivery of notifications to encourage app usage. To effectively target your notifications, leverage user data from various channels. Push notifications, resembling SMS text messages and mobile alerts, are exclusive to users who have installed your app. Each mobile platform – iOS, Android, Fire OS, Windows, and BlackBerry – has its own services supporting push functionality. To send a push notification in Salesforce Marketing Cloud (SFMC), utilize the Outbound Message template in MobilePush. You can send push messages to mobile devices based on demographic attributes, including rich media content like images or videos. Push notifications operate as brief messages sent directly from app publishers to users’ mobile devices. Users don’t need to actively use the app or their phones to receive these notifications. They serve as a prompt and efficient means for brands to convey important information. In Salesforce, you can employ push notifications to notify sales managers of changes in opportunities or alert service agents to cases requiring immediate attention. These notifications can be configured for any object based on criteria set up in Salesforce Flow automation. The key distinction between a push notification and an app notification lies in their impact on users. A push notification brings users to the application, initiating engagement, while an in-app notification guides users within the app. The working principle is that push notifications can be received at any time, while in-app notifications are effective only when the application is open. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Salesforce IT consulting methodologies

IT Consulting Methodologies

Consulting methodologies are thoughtfully crafted frameworks that encompass information and analyses. Within these frameworks, analyses are developed using a proven and structured system of tools and actions strategically aimed at resolving clients’ issues in a beneficial manner. These frameworks serve as a comprehensive tool set, integrating concepts, tools, techniques, and processes to address business problems. Furthermore, they offer a structured approach to organizing thoughts about the future of an industry or company, enabling consultants to frame problems and propose innovative solutions, assisting clients in making informed decisions. In the domain of IT consulting project management and IT consulting methodologies, the selection of a project management methodology tailored to the project type, size, and complexity is pivotal. Various methodologies, including waterfall, agile, scrum, kanban, and hybrid, bring their own set of advantages and disadvantages. Waterfall The Waterfall methodology, a well-established project management workflow, mirrors a cascading waterfall, progressing sequentially through five stages: requirements, design, implementation, verification, and maintenance. Agile The Agile methodology adopts a phased approach, emphasizing continuous collaboration and improvement by breaking the project into manageable phases. Teams follow a cycle of planning, executing, and evaluating. Scrum Scrum serves as a management framework, fostering self-organization. Focusing on collaboration toward a common goal. It outlines meetings, tools, and roles to facilitate efficient project delivery, allowing teams to self-manage, learn, and adapt. Kanban Kanban, derived from the Japanese term meaning “signboard” or “billboard”. It is a lean method for managing work across human systems. It aims to balance demands with available capacity, enhancing the handling of system-level bottlenecks. In addition to these methodologies, various strategic approaches exist: Hybrid project management, also known as blended project management, combines elements from both Waterfall and Agile methodologies. Consequently creating e a customized process that aligns with the team and project requirements. This approach is favored by project managers seeking flexibility beyond a single methodology. Armed with a chosen project management methodology, and well-defined project scope. Focused, clear goals, will set the project is set in motion. Tectonic is a Salesforce partner and your Salesforce IT consulting partner. Contact us today. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Salesforce Heroku

Heroku Explained

Heroku functions as a cloud-based platform-as-a-service (PaaS) tool, streamlining the deployment, management, and scalability of contemporary applications. While the Salesforce Platform excels in developing apps for internal users, this tool specializes in crafting customer-facing applications. Leveraging its container-based cloud platform, Heroku enables developers to create apps seamlessly integrating with Salesforce data through readily available connectors. This container-based cloud Platform as a Service (PaaS) that enables developers to deploy, manage, and scale modern apps. Their platform is characterized by its elegance, flexibility, and user-friendly nature, providing developers with the simplest path to bring their apps to market. A fully managed package, Heroku allows developers the freedom to concentrate on their core product without the hassle of maintaining servers, hardware, or infrastructure. The tool experience encompasses services, tools, workflows, and polyglot support—all tailored to enhance developer productivity. In addition to their officially supported languages, you can use any language that runs on Linux with the tool via a third-party buildpack. Developers, teams, and businesses of all sizes use Heroku to deploy, manage, and scale apps. Your apps run inside smart containers in a fully managed runtime environment, we handle everything critical for production — configuration, orchestration, load balancing, failovers, logging, security, and more. Reliable and secure PostgreSQL as a service with easy setup, encryption at rest, simple scaling, database forking, continuous protection, and more. The most popular in-memory, key-value datastore — delivered as a service. Heroku Data for Redis provides powerful data types, great throughput, and built-in support for top languages. Extend, enhance, and manage your applications with pre-integrated services like New Relic, MongoDB, SendGrid, Searchify, Fastly, Papertrail, ClearDB MySQL, Treasure Data, and more. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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CRM analytics

What is the definition of a CRM?

Customer relationship management (definition of a CRM) is a set of integrated, data-driven software solutions that help manage, track, and store information related to your company’s current and potential customers. What is CRM Software? Customer relationship management (CRM) is a technology for managing all your company’s relationships and interactions with customers and potential customers. The goal is simple: Improve business relationships. What is the basic idea of CRM? CRM is the strategy you put in place to manage all your company’s relationships and interactions with both customers and potential customers. The term also refers to the systems and processes you use to help you do that. Managed well, CRM has the power to directly improve profitability. From Wikipedia, the free encyclopedia: Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information.[1] CRM systems compile data from a range of different communication channels, including a company’s website, telephone (which many softwares come with a softphone), email, live chat, marketing materials and more recently, social media.[2] They allow businesses to learn more about their target audiences and how to better cater to their needs, thus retaining customers and driving sales growth.[3] CRM may be used with past, present or potential customers. The concepts, procedures, and rules that a corporation follows when communicating with its consumers are referred to as CRM. This complete connection covers direct contact with customers, such as sales and service-related operations, forecasting, and the analysis of consumer patterns and behaviors, from the perspective of the company.[4] According to Gartner, the global CRM market size is estimated at $69 billion in 2020.[5][6] Salesforce is a CRM on steroids. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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The Evolution of Industrial Revolutions

The Evolution of Industrial Revolutions

History of First Four Industrial Revolutions Throughout history, humanity has always relied on technology. Although the technology of each era looked different from today’s, it was groundbreaking for its time. People consistently used available technology to simplify their lives while striving to enhance and advance it. This ongoing pursuit of innovation laid the groundwork for the industrial revolutions. Today, we are in the midst of the fourth industrial revolution, also known as Industry 4.0, marked by the rise of tech and web design companies. The Evolution of Industrial Revolutions. Here’s an overview of the three previous industrial revolutions that have led us to this point: The First Industrial Revolution (1765) The first industrial revolution followed the proto-industrialization period, starting in the late 18th century and extending into the early 19th century. This era was characterized by mechanization, which transformed industries and shifted the economic backbone from agriculture to industry. The massive extraction of coal and the invention of the steam engine introduced a new type of energy, accelerating manufacturing and economic growth through the expansion of railroads. This led to the enlarging of cities where factories and industry took place. The Second Industrial Revolution (1870) Nearly a century after the first, the second industrial revolution began in the late 19th century, marked by significant technological advancements. New sources of energy—electricity, gas, and oil—emerged, leading to the development of the internal combustion engine. This period also saw the rise of steel demand, chemical synthesis, and new communication methods like the telegraph and telephone. The invention of the automobile and airplane at the turn of the 20th century solidified the second industrial revolution’s profound impact on modern society. This led to the growing mobility of humanity. The Third Industrial Revolution (1969) In the latter half of the 20th century, the third industrial revolution introduced nuclear energy as a new power source. This revolution brought forth the rise of electronics, telecommunications, and computers, paving the way for space exploration, advanced research, and biotechnology. In the industrial sector, the advent of Programmable Logic Controllers (PLCs) and robots led to an era of high-level automation, revolutionizing manufacturing processes. This, in turn, led to a time of greater lesiure and freedom. Industry 4.0 Many consider Industry 4.0 to be the fourth industrial revolution, unfolding right before our eyes. Beginning at the dawn of the third millennium with the widespread use of the Internet, Industry 4.0 represents a shift from physical to virtual innovations. It encompasses developments in virtual reality, augmented reality, and other digital technologies that reshape our interaction with the physical world. The four industrial revolutions have fundamentally shaped global economies. Numerous programs and projects are being implemented worldwide to help people harness the benefits of the fourth revolution in their daily lives. From digital flipbooks to augmented reality gaming, the future is bright. For instance, the EU-funded RESTART project aims to transform vocational education and training (VET) systems to meet the digital skill demands of modern industries, ensuring that the workforce is equipped to thrive in this new technological landscape. What’s next? Look out as we are already into the Fifth Industrial Revolution. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Tectonic-Ensuring Salesforce Customer Satisfaction

Tectonic’s Successful Salesforce Track Record

Salesforce Technology Services Integrator – Tectonic has successfully delivered Salesforce in a variety of industries including Public Sector, Hospitality, Manufacturing, and Health Life Sciences.  Read on about Tectonic’s successful Salesforce track record. Our primary focus is assisting clients with their Salesforce needs to solve business challenges. We work at the intersection of CRM, Marketing, Big Data, and Analytics. Public Sector Experience/Focus Proven Delivery – Tectonic delivers Salesforce Implementation, Integration and Managed Services, utilizing a modified Waterfall / Agile Delivery Method, leveraging US and International Delivery Center (IDC) resources, and delivering with strong, experienced Project Management Health and Life Sciences Focus We’ve helped healthcare providers navigate the challenges of moving data, including PHI and PII, into the cloud, providing physician facing services and improving operations. Salesforce provides comprehensive solutions tailored for the healthcare industry, addressing the specific needs of both payers (insurance providers) and providers (healthcare organizations). These solutions are designed to enhance patient engagement, improve operational efficiency, and drive better health outcomes. Financial Services Focus Transforming financial service delivery, optimizing operations, and cultivating community well-being and trust are at the core of Salesforce Financial Services Solutions. By automating every banking customer experience and uniting teams through Salesforce’s intelligence and a shared view of real-time customer data, a comprehensive banking solution is created, fostering customer satisfaction and loyalty. Travel and Hospitality Focus Salesforce provides tailored solutions for the hospitality and travel industry, helping businesses in this sector deliver exceptional customer experiences, streamline operations, and drive growth. These solutions leverage the power of the Salesforce Customer 360 platform to centralize data, enhance communication, and provide a personalized experience for guests. Manufacturing, Distribution, and Energy Focus We’ve helped small and large manufacturers optimize their sales operations and drive efficiencies in their contact center. Salesforce offers a suite of solutions tailored for manufacturing and distribution industries to enhance processes, improve collaboration, and drive overall efficiency. These solutions are designed to streamline operations. Designed improve customer relationships and provide valuable insights. Nonprofit Focus We’ve helped nonprofits and NGO’s optimize their operations and drive efficiencies in their fundraising and mission efforts. Salesforce offers a suite of solutions to nurture relationships and scale impact. Solutions with AI-driven, personalized services. Salesforce allows you to take control of your data on a single integrated platform. Nonprofit Cloud brings a nonprofit CRM, fundraising, programs, marketing engagement, and outcomes together in a single product. Strategic Relationship with Salesforce – Salesforce Ventures invested in Tectonic in Q3 2015.  We maintain strong working relationships with Salesforce License Sales, Professional Services and Alliances. Tectonic’s successful Salesforce track record stems from our great relationship with Salesforce and grows through each customer interaction. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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