Tracking and Converting Prospects from Third-Party Emails in Account Engagement
Account Engagement allows you to track and convert prospects who visit your website after clicking on links in emails sent via a third-party system. By appending a tracking parameter to your URLs, you can associate email clicks and page views with prospects in your database. How It Works When a prospect clicks on a tracked link, Account Engagement checks if a prospect record already exists for the email address: How to Append a Tracking Parameter To enable tracking, modify your links by appending a parameter that identifies the clicking recipient. Original Link http://www.site.com/example Modified Link with Tracking Parameter http://www.site.com/example?pi_list_email=[email] Replace [email] with your email provider’s merge field for the recipient’s email address. For example, if sending an email to john.doe@site.com and bill.smith@site.com, the links would dynamically generate as: Since merge fields vary by platform, consult your email provider’s documentation for the correct syntax (e.g., %%email_address%% or {email}). Important Considerations ✅ Your website must have Account Engagement tracking code – The destination page must include the Account Engagement JavaScript tracking code to capture visitor data. ❌ Do not use Account Engagement’s default unsubscribe link – Since unsubscribe links in Account Engagement emails are unique to each recipient, they won’t function correctly in third-party email systems. 🔍 Enhanced Tracking with Custom Redirects – You can apply this tracking parameter to Account Engagement custom redirects for improved reporting. By implementing these tracking techniques, you can seamlessly integrate third-party email activity into Account Engagement and improve your lead conversion strategy. By Tectonic Marketing Operations Director, Shannan Hearne Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more