Government Cloud Authorized and Interoperable Products
The following table outlines the:
- Authorized: Products that are included within the FedRAMP Moderate, FedRAMP High, DoD IL2, IL4, and IL5 Authorization Boundaries.
- Interoperable: Products have undergone functional testing within a Government Cloud instance to ensure all functionality is working as intended. The product has not been evaluated and assessed in accordance with FedRAMP/DoD security and authorization boundary requirements, but customers can make a risk-based decision and take on any risk due to the product not being FedRAMP authorized.
Note: Interoperability may be blocked or adversely impacted by network access limitations for U.S. Government customers on restricted access networks such as the Non-Classified Internet Protocol Routing Network (NIPRNet) or other restricted enclaves. Customers are responsible for following safe software deployment best practices and testing the functionality of interoperable products in a non-production environment.
Government Cloud Authorized and Interoperable Products
For a description of Salesforce’s current product offerings, please see http://www.salesforce.com/products/.
For more detailed information on Salesforce’s security and compliance posture for, the Salesforce Government Cloud and Salesforce Government Cloud Plus, please contact your Salesforce Account Executive.
Disclaimer: The information provided below is strictly for the convenience of our customers and is for general informational purposes only. Salesforce does not warrant the accuracy or completeness of any information, text, graphics, links, or other items in this document. Salesforce advises its customers that though a product may be included within the FedRAMP Moderate, FedRAMP High, DoD IL2, or DoD IL4 Authorization Boundaries, specific features of such product may or may not be included within such boundaries. Salesforce does not guarantee that you achieve any specific results if you utilize this document. It may be advisable for you to consult with a professional, such as an agency authorization official, agency counsel, accountant, architect, business advisor or professional engineer to get specific advice that applies to your particular situation. This document is subject to change at any time without notice. Because Salesforce continues to innovate by providing each customer multiple major release upgrades each year, we cannot guarantee that these answers will remain the same over time. The rights and responsibilities with regard to your use of Salesforce’s online software services shall be set forth in a negotiated agreement that does not incorporate the attached document.
Resolution
| Government Cloud Plus | Government Cloud Plus – Defense | ||
| FedRAMP High / IL4 | Interoperable (but not authorized) | FedRAMP High / IL5 | |
| CRM | |||
| Lightning Field Service (+, Contractor, Contractor +, Dispatcher & Field Technician) | ✓ | ||
| Sales Cloud | ✓ | ✓ | |
| Service Cloud | ✓ | ✓ | |
| Applications | |||
| CPQ (+, Customer Community, Partner Community) | ✓ | ||
| Employee Apps and Community (Add-on) | ✓ | ✓ | |
| Heroku | ✓ | ||
| High Velocity Sales | ✓ | ||
| Identity Connect | ✓ | ||
| Identity for Employee | ✓ | ✓ | |
| Identity-Only | ✓ | ✓ | |
| Lightning External Apps Plus | ✓ | ✓ | |
| Lightning External Apps Starter | ✓ | ✓ | |
| Lightning Platform Plus | ✓ | ✓ | |
| Lightning Platform Starter | ✓ | ✓ | |
| Salesforce Customer Identity | ✓ | ✓ | |
| Analytics | |||
| Case Classification | ✓ | ||
| CRM Analytics for Education Cloud | ✓ | ✓ | |
| Einstein Activity Capture | ✓ | ||
| Einstein Analytics Growth | ✓ | ✓ | |
| Einstein Article Recommendations | ✓ | ||
| Einstein Discovery in Tableau | ✓ | ||
| Einstein Prediction Builder | ✓ | ||
| Einstein Predictions | ✓ | ||
| Einstein Predictions (No 3rd Party) | ✓ | ✓ | |
| Einstein Recommendation Builder | ✓ | ||
| Einstein Relationship Insights | ✓ | ||
| Einstein Reply Recommendations | ✓ | ||
| Einstein Search | ✓ | ||
| Sales Analytics App | ✓ | ✓ | |
| Service Cloud Einstein – Gov Cloud | ✓ | ||
| Service Cloud Voice | ✓ | ||
| Service Cloud Voice – BYOT | ✓ | ||
| Tableau CRM for Community | ✓ | ||
| Tableau CRM Plus | ✓ | ||
| Tableau CRM Plus (no 3rd party) | ✓ | ✓ | |
| Tableau CRM for Financial Services | ✓ | ||
| Tableau CRM for Financial Services (no 3rd party) | ✓ | ✓ | |
| Tableau CRM for Health Care | ✓ | ||
| Tableau CRM for Health Care (no 3rd party) | ✓ | ✓ | |
| Tableau CRM for Manufacturing | ✓ | ||
| Tableau CRM for Manufacturing (no 3rd party) | ✓ | ✓ | |
| Tableau CRM for Net Zero Cloud | ✓ | ||
| Tableau CRM for Public Sector | ✓ | ||
| Tableau CRM for Public Sector (no 3rd party) | ✓ | ✓ | |
| Communities | |||
| Customer Community (Public Sector and Financial Services) | ✓ | ✓ | |
| Customer Community Plus (Experience Cloud Learner Success, Financial Services, Health Cloud, Public Sector) | ✓ | ✓ | |
| Experience Cloud for Consumer Goods | ✓ | ||
| External Apps for Health Cloud | ✓ | ✓ | |
| Partner Community | ✓ | ✓ | |
| Provider Self Service for Public Sector | ✓ | ||
| Public Sector Application Forms | ✓ | ✓ | |
| Industry Solutions | |||
| Benefit Management | ✓ | ✓ | |
| Education Cloud (including Student Success Hub and Admissions Connect) | ✓ | ✓ | |
| Energy & Utilities Cloud | ✓ | ✓ | |
| Financial Services Cloud | ✓ | ✓ | |
| Health Cloud | ✓ | ✓ | |
| Health Cloud for Life Sciences | ✓ | ||
| Health Cloud: Home Health | ✓ | ||
| Manufacturing Cloud | ✓ | ||
| Net Zero Cloud | ✓ | ✓ | |
| Net Zero Cloud – Affiliate Pack | ✓ | ||
| Non-Profit Cloud | ✓ | ||
| Public Sector Solutions | ✓ | ✓ | |
| Revenue Intelligence (only on GovCloud Plus) | ✓ | ||
| Salesforce Functions (only on GovCloud Plus) | ✓ | ||
| Other | |||
| Appointment Assistant | ✓ | ||
| Backup and Restore | ✓ | ||
| B2B Commerce Platform | ✓ | ||
| Business Rules Engine | ✓ | ✓ | |
| CMS | ✓ | ✓ | |
| Code Builder | ✓ | ||
| Data Mask | ✓ | ||
| Devops Center | ✓ | ||
| Digital Engagement (Chat) | ✓ | ||
| Digital Engagement (Broadcast Messaging) | ✓ | ||
| Digital Engagement (Messaging, Social, Bots) | ✓ | ||
| Digital Process Automation | ✓ | ||
| Document Generation (Client Side) | ✓ | ✓ | |
| Document Generation (Server Side) | ✓ | ||
| Employee Experience – IT Service Center | ✓ | ||
| Employee Experience – Public Sector | ✓ | ||
| Employee Productivity | ✓ | ||
| Employee Service – Agent | ✓ | ||
| Employee Survey Response Pack | ✓ | ||
| Files Connect | ✓ | ||
| Feedback Management | ✓ | ✓ | |
| Force.com – Cross Product | ✓ | ✓ | |
| Gmail Integration | ✓ | ||
| Grants Management | ✓ | ||
| HR Service Center | ✓ | ||
| Intelligent Doc Reader | ✓ | ||
| Identity Verification Credits | ✓ | ||
| Key Account Management for CGC | ✓ | ||
| Knowledge | ✓ | ✓ | |
| Lightning Console | ✓ | ✓ | |
| Lightning Scheduler | ✓ | ✓ | |
| Loyalty Management | ✓ | ||
| Medication Management | ✓ | ||
| Mobile App Security | ✓ | ||
| Mobile Publisher | ✓ | ||
| Marketing Cloud (CDP, Connect, Data Sync, Interaction Studio and Canvas Activities) | ✓ | ||
| Microsoft Teams Integration (with Commercial Office 365) | ✓ | ||
| Mulesoft* | ✓ | ||
| Sales Enablement | ✓ | ||
| In-App Walkthroughs (No 3rd party terms) | ✓ | ✓ | |
| OmniStudio | ✓ | ✓ | |
| Order Management | ✓ | ||
| Outlook Integration | ✓ | ||
| Privacy Center | ✓ | ✓ | |
| Private Connect | ✓ | ||
| Salesforce Anywhere (Quip) | ✓ | ||
| Salesforce AppExchange Apps** | ✓ | ||
| Salesforce Authenticator | ✓ | ||
| Salesforce Connect | ✓ | ✓ | |
| Salesforce Contracts | ✓ | ||
| Salesforce Inbox | ✓ | ||
| Salesforce Maps | ✓ | ||
| Salesforce Mobile | ✓ | ||
| Salesforce Shield (Platform Encryption, Field Audit Trail, and Event Monitoring) | ✓ | ✓ | |
| Salesforce Shield (Einstein Data Detect, Threat Detection (subset of Event Monitoring event streams)) | ✓ | ||
| Salesforce Surveys | ✓ | ✓ | |
| Security Center | ✓ | ✓ | |
| Shift Management | ✓ | ||
| Vlocity Insurance Package | ✓ | ✓ | |
| Vlocity Communications and Media Package | ✓ | ||
| Workflow Orchestration | ✓ | ✓ | |
| Workplace Command Center | ✓ | ✓ | |
*The Mulesoft Government Cloud is listed under a separate FedRAMP Moderate authorization here.
**Apps listed on the Salesforce AppExchange are not included in the scope of Salesforce’s Authorization Boundaries, however many are native to the platform.
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