Transform Your Salesforce Experience with AI-Powered Innovations

Discover how Agentforce and Einstein are revolutionizing productivity across every Salesforce cloud. With monthly feature releases, we’re constantly enhancing your AI toolkit. The May ’25 updates highlighted below will become available when Summer ’25 reaches your org.

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Key AI Innovations Coming in Summer ’25

Service Cloud

🔹 Enhanced Agentforce Service Agent

• 4 new agent actions + 1 new topic for smarter verification workflows

Automation & Integration

🔹 Einstein Decision Element

• Automate flow paths based on email engagement metrics
  🔹 Einstein-Powered Flow Creation
• New Einstein Panel in Flow Builder boosts efficiency

Commerce Cloud

🔹 Personalized Cart Recommendations

• AI-driven product suggestions in mini carts

Education Cloud (Pilot)

🔹 Agentforce for Student Advising

• Autonomous support for education advisors

Field Service

🔹 Proactive Asset Scheduling

• Smart maintenance scheduling for assets
  🔹 Scheduling Outreach
• Simplified appointment rebooking
  🔹 Mobile Voice Commands
• “Hey Siri, show my pre-work brief”

Marketing Cloud

🔹 Campaign Designer (Beta)

• Create more impactful customer journeys
  🔹 Predictive Feature Updates
• Time-saving AI enhancements for reporting

Platform

🔹 External Objects in Prompt Builder

• Incorporate external data into AI prompts
  🔹 Policy Center AI
• Smart policy insights and organization

Public Sector (Beta)

🔹 Einstein Grant Solutions

• AI-generated funding summaries and application versions

Revenue Cloud

🔹 Conversational Quoting Agent

• Accelerate deals with AI-powered quoting

Sales

🔹 Multilingual Agentforce SDR

• Engage global prospects in their native languages
  🔹 Enhanced Conversation Insights
• Identify coaching moments from call transcripts

Service

🔹 AI-Powered Presence Management

• Dynamic staffing adjustments based on demand
  🔹 Multilingual Support (Beta)
• Real-time translation for customer conversations

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Agentforce & Einstein Platform Updates

May ’25 Enhancements

🔹 Custom Lightning Type Support

• Enhanced UI for agent actions with custom components
  🔹 Improved Setup Visibility
• View both standard and custom Lightning types in setup

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Why This Matters

• Monthly innovation cycles keep you at the cutting edge
• Cross-cloud AI solutions drive efficiency enterprise-wide
• Pilot programs offer early access to transformative features

Stay Ahead: Bookmark our release notes and check back monthly for the latest AI capabilities.

Learn More About AI at Salesforce | Summer ’25 Release Notes

🚀 The future of intelligent CRM starts here – are you ready?