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Google and Salesforce Expand Partnership

Google and Salesforce Expand Partnership

Google and Salesforce Expand Partnership to Enhance AI Agent Capabilities Google and Salesforce are deepening their collaboration to provide customers with greater flexibility in AI agent deployment. This expanded partnership will integrate Google Gemini within Salesforce’s Agentforce platform, enabling AI agents to process images, audio, and video with advanced multimodal capabilities. Enhanced AI Functionality with Gemini Through this integration, AI agents will gain access to Gemini’s powerful models, allowing them to handle complex tasks with extended context windows and leverage real-time insights from Google Search via Vertex AI. This collaboration aims to empower businesses with AI solutions that are not limited to a single model provider, offering crucial flexibility in AI customization. Srini Tallapragada, Salesforce’s President and Chief Engineering and Customer Success Officer, emphasized that the integration offers customers the ability to choose the applications and models that best suit their needs. “Salesforce offers a complete enterprise-grade agentic AI platform that makes it easy to deploy new capabilities quickly and realize business value fast. Google Cloud is a pioneer in enterprise agentic AI, offering some of the most powerful models, agents, and AI development tools on the planet. Together, we are creating the best place for businesses to scale with digital labor.” Key Benefits of the Integration The partnership is set to deliver significant advantages for businesses, as outlined in the official announcement: Thomas Kurian, CEO of Google Cloud, highlighted the benefits of this collaboration: “Our mutual customers have asked for seamless integration across Salesforce and Google Cloud. This expanded partnership enables them to accelerate AI transformations with state-of-the-art AI models, agentic AI, and advanced data analytics.” Strengthening Customer Service Integrations The partnership will also enhance the connection between Salesforce Service Cloud and Google Cloud’s Customer Engagement Suite, providing AI-driven improvements to customer support. Key upcoming features include: Expanding AI-Powered Decision-Making Beyond Gemini, Agentforce will integrate Google Search through Vertex AI, leveraging secure connections between Salesforce Data Cloud and Google BigQuery. This will enable AI agents to access real-time information for improved accuracy and decision-making. For example, in supply chain management, AI can track shipments, monitor inventory in Salesforce Commerce Cloud, and anticipate disruptions using real-time data on weather, port congestion, and geopolitical events. Additionally, joint customers will be able to utilize Salesforce’s unified platform—including Agentforce, Data Cloud, and Customer 360—on Google Cloud’s AI-optimized infrastructure. This integration ensures enhanced security through dynamic grounding, zero data retention, and toxicity detection via the Einstein Trust Layer. Businesses will also soon have the option to purchase Salesforce products via the Google Cloud Marketplace. More AI Innovations from Google and Salesforce Google recently announced the development of a personalized AI-powered chatbot that will be integrated into its devices, including smartphones, laptops, and tablets. This tool will automatically answer calls, process requests, and respond on behalf of users. Meanwhile, Salesforce’s Service Assistant—formerly known as Salesforce Service Planner—has launched on Service Cloud. Designed to support live agents, it generates step-by-step plans for resolving customer inquiries by analyzing intent, case history, and customer context. For optimal performance, Salesforce recommends integrating it with Data Cloud and the contact center knowledge base. With this expanded partnership, Google and Salesforce are setting the stage for businesses to leverage cutting-edge AI technology, driving innovation and operational efficiency across industries. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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Agentforce to the Team

Salesforce Unveils AI-Powered Agentforce for Health

Salesforce Unveils AI-Powered Agentforce for Health to Streamline Healthcare Operations Salesforce is expanding its AI capabilities in healthcare with the launch of Agentforce for Health, a library of ready-made, autonomous AI tools designed to tackle time-consuming administrative tasks for providers, payers, and public health organizations. Unlike traditional AI assistants that require constant human input, Agentforce for Health leverages agentic AI, which can make independent decisions and operate with minimal intervention. This shift could be a game-changer for an industry grappling with labor shortages, burnout, and rising administrative costs—which McKinsey estimates at $1 trillion annually in the U.S. alone. How Agentforce for Health Works The new solution offers a range of AI-powered capabilities, including: By automating these processes, healthcare teams estimate they could save up to 10 hours per week, according to a Salesforce survey released alongside the product announcement. Salesforce’s AI Edge in Healthcare While tech giants like Google (Agentspace) and Microsoft are also investing in AI-driven healthcare solutions, Salesforce differentiates itself through its deep integration with its CRM platform. This allows Agentforce for Health to not only automate tasks but also seamlessly enhance patient engagement and care coordination. Additionally, Salesforce’s Einstein Copilot Health Actions, a conversational AI assistant launched in April, complements Agentforce by enabling interactive AI-driven decision-making for healthcare teams. Availability & Future Rollout Salesforce is rolling out Agentforce for Health’s AI skills through September for clients using its cloud platform. As AI adoption accelerates in healthcare, Salesforce is positioning itself as a key player in helping the industry reduce administrative burdens, improve efficiency, and enhance patient outcomes. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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agetnforce for nonprofits

TDX Announcements for Agentforce

Salesforce Expands Agentforce AI, Strengthening Its Lead in Agentic AI Salesforce’s latest updates to its agentic AI platform, Agentforce, are set to elevate its position in the competitive AI market, potentially outpacing enterprise application rivals and hyperscalers like AWS, Google, IBM, ServiceNow, and Microsoft. The updates, introduced under Agentforce 2dx, enhance orchestration, development, testing, and deployment capabilities. According to Arnal Dayaratna, vice president of research at IDC, these advancements could propel Salesforce ahead of its competition in a manner similar to OpenAI’s early dominance in large language models (LLMs). Agentforce API Expands Platform Extensibility A key enhancement in Agentforce 2dx is the Agentforce API, designed to improve extensibility and facilitate the seamless integration of agentic AI technologies into digital solutions. “Without an API, all AI agentic capabilities remain locked into the Agentforce platform,” explained Jason Andersen, principal analyst at Moor Insights & Strategy. “The API allows enterprises to build apps and agents with whatever they want.” Dion Hinchcliffe, CIO practice lead at The Futurum Group, sees this as a strategic move to drive adoption by removing usage constraints. While companies like Google and Microsoft have already introduced similar APIs, Salesforce differentiates itself by leveraging its deep CRM expertise, customer data, and business logic integration. “AI agents need contextual data to act effectively,” said Hinchcliffe. “While competitors will likely improve their integrations, Salesforce’s extensive background in business logic and automation will be difficult to match quickly.” Accelerating Enterprise Adoption with New Features Beyond the API, Agentforce 2dx includes enhancements like the Topic Center, MuleSoft integrations, Tableau Semantics, and Slack integrations, aimed at simplifying custom agent development, workflow integration, and deployment. Empowering Developers to Scale Agentic AI Salesforce is also focusing on developers with tools that provide greater control over agent creation, testing, and deployment. Key updates include: “Salesforce is encouraging hands-on experimentation, a strategy commonly used by cloud service providers,” said Cameron Marsh, senior analyst at Nucleus Research. Andersen sees this as a bold move in the SaaS market, positioning Salesforce as a direct competitor to Azure, AWS, and Google Cloud, which also offer developer-centric AI tools. Additionally, Salesforce introduced Testing Center, a low-code tool for enterprises to test agents before deployment. Scaling AI Agent Deployments with Confidence Hyoun Park, chief analyst at Amalgam Insights, emphasized the importance of these tools for scaling AI deployments. “One of the biggest challenges in agentic AI is simulating and testing interactions at scale,” Park noted. “With these capabilities, companies no longer need to manually test or build custom tools to manage AI agents.” Proven Market Traction Salesforce reports it has secured 5,000 deals with Agentforce, with customers like The Adecco Group, Engine, OpenTable, Oregon Humane Society, Precina, and Vivint already seeing immediate value. With Agentforce 2dx, Salesforce is reinforcing its leadership in agentic AI, giving enterprises more control, scalability, and integration capabilities to drive innovation in AI-powered automation. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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Shift From AI Agents to AI Agent Tool Use

AI Agent Dilemma

The AI Agent Dilemma: Hype, Confusion, and Competing Definitions Silicon Valley is all in on AI agents. OpenAI CEO Sam Altman predicts they will “join the workforce” this year. Microsoft CEO Satya Nadella envisions them replacing certain knowledge work. Meanwhile, Salesforce CEO Marc Benioff has set an ambitious goal: making Salesforce the “number one provider of digital labor in the world” through its suite of AI-driven agentic services. But despite the enthusiasm, there’s little consensus on what an AI agent actually is. In recent years, tech leaders have hailed AI agents as transformative—just as AI chatbots like OpenAI’s ChatGPT redefined information retrieval, agents, they claim, will revolutionize work. That may be true. But the problem lies in defining what an “agent” really is. Much like AI buzzwords such as “multimodal,” “AGI,” or even “AI” itself, the term “agent” is becoming so broad that it risks losing all meaning. This ambiguity puts companies like OpenAI, Microsoft, Salesforce, Amazon, and Google in a tricky spot. Each is investing heavily in AI agents, but their definitions—and implementations—differ wildly. An Amazon agent is not the same as a Google agent, leading to confusion and, increasingly, customer frustration. Even industry insiders are growing weary of the term. Ryan Salva, senior director of product at Google and former GitHub Copilot leader, openly criticizes the overuse of “agents.” “I think our industry has stretched the term ‘agent’ to the point where it’s almost nonsensical,” Salva told TechCrunch. “[It is] one of my pet peeves.” A Definition in Flux The struggle to define AI agents isn’t new. Former TechCrunch reporter Ron Miller raised the question last year: What exactly is an AI agent? The challenge is that every company building them has a different answer. That confusion only deepened this past week. OpenAI published a blog post defining agents as “automated systems that can independently accomplish tasks on behalf of users.” Yet in its developer documentation, it described agents as “LLMs equipped with instructions and tools.” Adding to the inconsistency, OpenAI’s API product marketing lead, Leher Pathak, stated on X (formerly Twitter) that she sees “assistants” and “agents” as interchangeable—further muddying the waters. Microsoft attempts to make a distinction, describing agents as “the new apps” for an AI-powered world, while reserving “assistant” for more general task helpers like email drafting tools. Anthropic takes a broader approach, stating that agents can be “fully autonomous systems that operate independently over extended periods” or simply “prescriptive implementations that follow predefined workflows.” Salesforce, meanwhile, has perhaps the widest-ranging definition, describing agents as AI-driven systems that can “understand and respond to customer inquiries without human intervention.” It categorizes them into six types, from “simple reflex agents” to “utility-based agents.” Why the Confusion? The nebulous nature of AI agents is part of the problem. These systems are still evolving, and major players like OpenAI, Google, and Perplexity have only just begun rolling out their first versions—each with vastly different capabilities. But history also plays a role. Rich Villars, GVP of worldwide research at IDC, points out that tech companies have “a long history” of using flexible definitions for emerging technologies. “They care more about what they are trying to accomplish on a technical level,” Villars told TechCrunch, “especially in fast-evolving markets.” Marketing is another culprit. Andrew Ng, founder of DeepLearning.ai, argues that the term “agent” once had a clear technical meaning—until marketers and a few major companies co-opted it. The Double-Edged Sword of Ambiguity The lack of a standardized definition presents both opportunities and challenges. Jim Rowan, head of AI at Deloitte, notes that while the ambiguity allows companies to tailor agents to specific needs, it also leads to “misaligned expectations” and difficulty in measuring value and ROI. “Without a standardized definition, at least within an organization, it becomes challenging to benchmark performance and ensure consistent outcomes,” Rowan explains. “This can result in varied interpretations of what AI agents should deliver, potentially complicating project goals and results.” While a clearer framework for AI agents would help businesses maximize their investments, history suggests that the industry is unlikely to agree on a single definition—just as it never fully defined “AI” itself. For now, AI agents remain both a promising innovation and a marketing-driven enigma. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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AI Data Cloud and Integration

It is Time to Implement Data Cloud

With Salesforce Data Cloud you can: With incomplete data your 360-degree customer view is limited and often leads to multiple sales reps working on the same lead. Slow access to the right leads at the right time leads to missed opportunties and delayed closings. If your team cannot trust the data due to siloes and inaccuracies, they avoid using it. It is Time to Implement Data Cloud. Unified Connect and harmonize data from all your Salesforce applications and external data systems. Then activate your data with insights and automation across every customer touchpoint. Powerful With Data Cloud and Agentforce, you can create the most intelligent agents possible, giving them access to the exact data they need to deliver any employee or customer experience. Secure Securely connect your data to any large language model (LLM) without sacrificing data governance and security thanks to the Einstein 1 trust layer. Open Data Cloud is fully open and extensible – bring your own data lake or model to reduce complexity and leverage what’s already been built. Plus, share out to popular destinations like Snowflake, Google Ads, or Meta Ads. Salesforce Data Cloud is the only hyperscale data engine native to Salesforce. It is more than a CDP. It goes beyond a data lake. You can do more with Data Cloud. Your Agentforce journey begins with Data Cloud. Agents need the right data to work. With Data Cloud, you can create the most intelligent agents possible, giving them access to the exact data they need to deliver any employee or customer experience. Use any data in your organization with Agentforce in a safe and secure manner thanks to the Einstein 1 Trust Layer. Datablazers are Salesforce community members who are passionate about driving business growth with data and AI powered by Data Cloud. Sign up to join a growing group of members to learn, connect, and grow with Data Cloud. Join today. The path to AI success begins and ends with quality data. Business, IT, and analytics decision makers with high data maturity were 2x more likely than low-maturity leaders to have the quality data needed to use AI effectively, according to our State of Data and Analytics report. “What’s data maturity?” you might wonder. Hang tight, we’ll explain in chapter 1 of this guide. Data-leading companies also experience: Your data strategy isn’t just important, it’s critical in getting you to the head of the market with new AI technology by your side. That’s why this Salesforce guide is based on recent industry findings and provides best practices to help your company get the most from your data. Tectonic will be sharing a focus on the 360 degree customer view with Salesforce Data Cloud in our insights. Stay tuned. It is Time to Implement Data Cloud Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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Generative AI in Marketing

Generative AI in Marketing

Generative Artificial Intelligence (GenAI) continues to reshape industries, providing product managers (PMs) across domains with opportunities to embrace AI-focused innovation and enhance their technical expertise. Over the past few years, GenAI has gained immense popularity. AI-enabled products have proliferated across industries like a rapidly expanding field of dandelions, fueled by abundant venture capital investment. From a product management perspective, AI offers numerous ways to improve productivity and deepen strategic domain knowledge. However, the fundamentals of product management remain paramount. This discussion underscores why foundational PM practices continue to be indispensable, even in the evolving landscape of GenAI, and how these core skills can elevate PMs navigating this dynamic field. Why PM Fundamentals Matter, AI or Not Three core reasons highlight the enduring importance of PM fundamentals and actionable methods for excelling in the rapidly expanding GenAI space. 1. Product Development is Inherently Complex While novice PMs might assume product development is straightforward, the reality reveals a web of interconnected and dynamic elements. These may include team dependencies, sales and marketing coordination, internal tooling managed by global teams, data telemetry updates, and countless other tasks influencing outcomes. A skilled product manager identifies and orchestrates these moving pieces, ensuring product growth and delivery. This ability is often more impactful than deep technical AI expertise (though having both is advantageous). The complexity of modern product development is further amplified by the rapid pace of technological change. Incorporating AI tools such as GitHub Copilot can accelerate workflows but demands a strong product culture to ensure smooth integration. PMs must focus on fundamentals like understanding user needs, defining clear problems, and delivering value to avoid chasing fleeting AI trends instead of solving customer problems. While AI can automate certain tasks, it is limited by costs, specificity, and nuance. A PM with strong foundational knowledge can effectively manage these limitations and identify areas for automation or improvement, such as: 2. Interpersonal Skills Are Irreplaceable As AI product development grows more complex, interpersonal skills become increasingly critical. PMs work with diverse teams, including developers, designers, data scientists, marketing professionals, and executives. While AI can assist in specific tasks, strong human connections are essential for success. Key interpersonal abilities for PMs include: Stakeholder management remains a cornerstone of effective product management. PMs must build trust and tailor their communication to various audiences—a skill AI cannot replicate. 3. Understanding Vertical Use Cases is Essential Vertical use cases focus on niche, specific tasks within a broader context. In the GenAI ecosystem, this specificity is exemplified by AI agents designed for narrow applications. For instance, Microsoft Copilot includes a summarization agent that excels at analyzing Word documents. The vertical AI market has experienced explosive growth, valued at .1 billion in 2024 and projected to reach .1 billion by 2030. PMs are crucial in identifying and validating these vertical use cases. For example, the team at Planview developed the AI Assistant “Planview Copilot” by hypothesizing specific use cases and iteratively validating them through customer feedback and data analysis. This approach required continuous application of fundamental PM practices, including discovery, prioritization, and feedback internalization. PMs must be adept at discovering vertical use cases and crafting strategies to deliver meaningful solutions. Key steps include: Conclusion Foundational product management practices remain critical, even as AI transforms industries. These core skills ensure that PMs can navigate the challenges of GenAI, enabling organizations to accelerate customer value in work efficiency, time savings, and quality of life. By maintaining strong fundamentals, PMs can lead their teams to thrive in an AI-driven future. AI Agents on Madison Avenue: The New Frontier in Advertising AI agents, hailed as the next big advancement in artificial intelligence, are making their presence felt in the world of advertising. Startups like Adaly and Anthrologic are introducing personalized AI tools designed to boost productivity for advertisers, offering automation for tasks that are often time-consuming and tedious. Retail brands such as Anthropologie are already adopting this technology to streamline their operations. How AI Agents WorkIn simple terms, AI agents operate like advanced AI chatbots. They can handle tasks such as generating reports, optimizing media budgets, or analyzing data. According to Tyler Pietz, CEO and founder of Anthrologic, “They can basically do anything that a human can do on a computer.” Big players like Salesforce, Microsoft, Anthropic, Google, and Perplexity are also championing AI agents. Perplexity’s CEO, Aravind Srinivas, recently suggested that businesses will soon compete for the attention of AI agents rather than human customers. “Brands need to get comfortable doing this,” he remarked to The Economic Times. AI Agents Tailored for Advertisers Both Adaly and Anthrologic have developed AI software specifically trained for advertising tasks. Built on large language models like ChatGPT, these platforms respond to voice and text prompts. Advertisers can train these AI systems on internal data to automate tasks like identifying data discrepancies or analyzing economic impacts on regional ad budgets. Pietz noted that an AI agent can be set up in about a month and take on grunt work like scouring spreadsheets for specific figures. “Marketers still log into 15 different platforms daily,” said Kyle Csik, co-founder of Adaly. “When brands in-house talent, they often hire people to manage systems rather than think strategically. AI agents can take on repetitive tasks, leaving room for higher-level work.” Both Pietz and Csik bring agency experience to their ventures, having crossed paths at MediaMonks. Industry Response: Collaboration, Not Replacement The targets for these tools differ: Adaly focuses on independent agencies and brands, while Anthrologic is honing in on larger brands. Meanwhile, major holding companies like Omnicom and Dentsu are building their own AI agents. Omnicom, on the verge of merging with IPG, has developed internal AI solutions, while Dentsu has partnered with Microsoft to create tools like Dentsu DALL-E and Dentsu-GPT. Havas is also developing its own AI agent, according to Chief Activation Officer Mike Bregman. Bregman believes AI tools won’t immediately threaten agency jobs. “Agencies have a lot of specialization that machines can’t replace today,” he said. “They can streamline processes, but

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is it real or is it gen-r-x

Is it Real or is it Gen-r-X?

The Rise of AI-Generated Content: A Double-Edged Sword It began with a viral deepfake video of a celebrity singing an unexpected tune. Soon, political figures appeared to say things they never uttered. Before long, hyper-realistic AI-generated content flooded the internet, blurring the line between reality and fabrication. While AI-driven creativity unlocks endless possibilities, it also raises an urgent question: How can society discern truth in an era where anything can be convincingly fabricated? Enter SynthID, Google DeepMind’s pioneering solution designed to embed imperceptible watermarks into AI-generated images, offering a reliable method to verify authenticity. What Is SynthID, and Why Does It Matter? At its core, SynthID is an AI-powered watermarking tool that embeds and detects digital signatures in AI-generated images. Unlike traditional watermarks, which can be removed or altered, SynthID’s markers are nearly invisible to the human eye but detectable by specialized AI models. This innovation represents a significant step in combating AI-generated misinformation while preserving the integrity of creative AI applications. How SynthID Works SynthID’s technology operates in two critical phases: This method ensures that even if an image is slightly edited, resized, or filtered, the SynthID watermark remains intact—making it far more resilient than conventional watermarking techniques. SynthID for AI-Generated Text Large language models (LLMs) generate text one token at a time, where each token may represent a single character, word, or part of a phrase. The model predicts the next most likely token based on preceding words and probability scores assigned to potential options. For example, given the phrase “My favorite tropical fruits are __,” an LLM might predict tokens like “mango,” “lychee,” “papaya,” or “durian.” Each token receives a probability score. When multiple viable options exist, SynthID can adjust these probability scores—without compromising output quality—to embed a detectable signature. (Source: DeepMind) SynthID for AI-Generated Music SynthID converts an audio waveform—a one-dimensional representation of sound—into a spectrogram, a two-dimensional visualization of frequency changes over time. The digital watermark is embedded into this spectrogram before being converted back into an audio waveform. This process leverages audio properties to ensure the watermark remains inaudible to humans, preserving the listening experience. The watermark is robust against common modifications such as noise additions, MP3 compression, or tempo changes. SynthID can also scan audio tracks to detect watermarks at different points, helping determine if segments were generated by Lyria, Google’s advanced AI music model. (Source: DeepMind) The Urgent Need for Digital Watermarking in AI AI-generated content is already disrupting multiple industries: In this chaotic landscape, SynthID serves as a digital signature of truth, offering journalists, artists, regulators, and tech companies a crucial tool for transparency. Real-World Impact: How SynthID Is Being Used Today SynthID is already integrated into Google’s Imagen, a text-to-image AI model, and is being tested across industries: By embedding SynthID into digital content pipelines, these industries are fostering an ecosystem where AI-generated media is traceable, reducing misinformation risks. Challenges & Limitations: Is SynthID Foolproof? While groundbreaking, SynthID is not without challenges: Despite these limitations, SynthID lays the foundation for a future where AI-generated content can be reliably traced. The Future of AI Content Verification Google DeepMind’s SynthID is just the beginning. The battle against AI-generated misinformation may involve: As AI reshapes the digital world, tools like SynthID ensure innovation does not come at the cost of authenticity. The Thin Line Between Trust & Deception AI is a powerful tool, but without safeguards, it can become a weapon of misinformation. SynthID represents a bold step toward transparency, helping society navigate the blurred boundaries between real and artificial content. As the technology evolves, businesses, policymakers, and users must embrace solutions like SynthID to ensure AI enhances reality rather than distorting it. The next time an AI-generated image appears, one might ask: Is it real, or does it carry the invisible signature of SynthID? Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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Five9 Deepens Salesforce Partnership

Five9 Deepens Salesforce Partnership to Advance AI-Powered Contact Centers Five9 is strengthening its collaboration with Salesforce to help mutual customers streamline service environments and implement AI-powered agents that enhance customer interactions. A Strategic Partnership in AI & Customer Service The announcement comes as Five9 celebrates a 17% year-over-year (YoY) revenue growth, with Chairman & CEO Mike Burkland crediting the company’s expanding partner network for driving success. While acknowledging partnerships with Microsoft, Google, ServiceNow, and Verint, Burkland highlighted Five9’s deepening relationship with Salesforce, emphasizing: “Salesforce and Five9 share a vision where AI agents and human agents work together to elevate customer experiences.” A key focus of this partnership is enhancing integration between Five9 and Agentforce, Salesforce’s platform for autonomous AI agents. This marks the first CCaaS vendor integration with Agentforce, opening up new opportunities for intelligent, industry-specific AI applications. Industry-Specific AI Agents: A Game Changer By embedding Agentforce capabilities within the Five9-Salesforce CCaaS-CRM ecosystem, businesses can automate critical customer service workflows. Some examples include: These are just a few use cases demonstrating how AI-driven automation can transform customer engagement across industries. CCaaS vs. CRM: Who Will Lead AI in Contact Centers? As AI reshapes customer service, industry analysts have questioned whether businesses will favor their CRM provider over their CCaaS vendor for AI-driven automation. Burkland dismissed this as a false choice, explaining: “It’s going to be a mix. Even if an organization chooses Salesforce for their AI, they still need access to all the contextual data in our platform. Salesforce knows they need us, and we welcome that relationship. Our goal is to do what’s best for the customer.” The Future of AI-Powered Customer Engagement By deepening its Salesforce integration and leading the way in AI-driven service automation, Five9 is positioning itself as a key player in the evolution of intelligent contact centers. As businesses increasingly seek to blend human expertise with AI efficiency, this partnership paves the way for seamless, personalized, and automated customer experiences at scale. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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salesforce end to end

Salesforce and Google Announcement

Salesforce (NYSE:CRM) has entered into a deal with Google (NASDAQ:GOOGL) to offer its customer relations management software, Agentforce artificial intelligence assistants, and Data Cloud offerings through Google Cloud, the companies announced today. Google and Salesforce already have many of the same clients, and this new deal will allow for more product integration between Google Workspace and Salesforce’s customer relationship management and AI offerings. Salesforce already uses Amazon (AMZN) Web Services for much of its cloud computing. “Our mutual customers have asked us to be able to work more seamlessly across Salesforce and Google Cloud, and this expanded partnership will help them accelerate their AI transformations with agentic AI, state-of-the-art AI models, data analytics, and more,” said Thomas Kurian, CEO of Google Cloud. The deal is expected to total $2.5B over the next seven years, according to a report by Bloomberg. Salesforce and Google today announced a major expansion of their strategic partnership, delivering choice in the models and capabilities businesses use to build and deploy AI-powered agents. In today’s constantly evolving AI landscape, innovations like autonomous agents are emerging so quickly that businesses struggle to keep pace. This expanded partnership provides crucial flexibility, empowering customers to develop tailored AI solutions that meet their specific needs, rather than being locked into a single model provider. Google Cloud is at the forefront of enterprise AI innovation with millions of developers building with Google’s cutting-edge Gemini models and on Google Cloud’s AI-optimized infrastructure. This expanded partnership will empower Salesforce customers to build Agentforce agents using Gemini and to deploy Salesforce on Google Cloud. This is an expansion of the existing partnership that allows customers to use data from Data Cloud and Google BigQuery bi-directionally via zero-copy technology—further equipping customers with the data, AI, trust, and actions they need to bring autonomous agents into their businesses. Additionally, this integration empowers Agentforce agents with the ability to reference up-to-the-minute data, news, current events, and credible citations, substantially enhancing their contextual awareness and ability to deliver accurate, evidence-backed responses. For example, in supply chain management and logistics, an agent built with Agentforce could track shipments and monitor inventory levels in Salesforce Commerce Cloud and proactively identify potential disruptions using real-time data from Google Search, including weather conditions, port congestion, and geopolitical events. Availability is expected in the coming months. AI: Unlocking the Power of Choice and Flexibility with Gemini and Agentforce Businesses need the freedom to choose the best models for their needs rather than be locked into one vendor. In 2025, Google’s Gemini models will also be available for prompt building and reasoning directly within Agentforce. With Gemini and Agentforce, businesses will benefit from: For example, an insurance customer can submit a claim with photos of the damage and an audio voicemail from a witness. Agentforce, using Gemini, can then help the insurance provider deliver better customer experiences by processing all these inputs, assessing the claim’s validity, and even using text-to-speech to contact the customer with a resolution, streamlining the traditionally lengthy claims process. Availability is expected this year. Trust: Salesforce Platform deployed on Google Cloud Customers will be able to use Salesforce’s unified platform (Agentforce, Data Cloud, Customer 360) on Google Cloud’s highly secure, AI-optimized infrastructure, benefiting from features like dynamic grounding, zero data retention, and toxicity detection provided by the Einstein Trust Layer. Once Salesforce products are available on Google Cloud, customers will also have the ability to procure Salesforce offerings through the Google Cloud Marketplace, opening up new possibilities for global businesses to optimize their investments across Salesforce and Google Cloud and benefiting thousands of existing joint customers. Action: Enhanced Employee Productivity and Customer Service with AI-Powered Integrations Millions use Salesforce and Google Cloud daily. This partnership prioritizes choice and flexibility, enabling seamless cross-platform work. New and deeper connections between platforms like Salesforce Service Cloud and Google Cloud’s Customer Engagement Suite, as well as Slack and Google Workspace, will empower AI agents and service representatives with unified data access, streamlined workflows, and advanced AI capabilities, regardless of platform. Salesforce and Google Cloud are deeply integrating their customer service platforms—Salesforce Service Cloud and Google Cloud’s Customer Engagement Suite—to create a seamless and intelligent support experience. Expected later this year, this unified approach empowers AI agents in Service Cloud with: Salesforce and Google Cloud are also exploring deeper integrations between Slack and Google Workspace, boosting productivity and creating a more cohesive digital workspace for teams and organizations. The companies are currently exploring use cases such as: Expanding Partnership Capabilities and Integrations This partnership goes beyond core product integrations to deliver a more connected and intelligent data foundation for businesses. Expected availability throughout 2025: This landmark partnership between Salesforce and Google represents a strategic paradigm shift in enterprise AI deployment, emphasizing infrastructure innovation, AI capability enhancement, and enterprise value. The integration of Google Search grounding provides a unique competitive advantage, offering real-time, factual responses backed by the world’s most comprehensive search engine. The companies are committed to ongoing innovation and deeper collaboration to empower businesses with even more powerful solutions. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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Neuro-symbolic AI

Neuro-symbolic AI

Neuro-Symbolic AI: Bridging Neural Networks and Symbolic Processing for Smarter AI Systems Neuro-symbolic AI integrates neural networks with rules-based symbolic processing to enhance artificial intelligence systems’ accuracy, explainability, and precision. Neural networks leverage statistical deep learning to identify patterns in large datasets, while symbolic AI applies logic and rules-based reasoning common in mathematics, programming languages, and expert systems. The Balance Between Neural and Symbolic AIThe fusion of neural and symbolic methods has revived debates in the AI community regarding their relative strengths. Neural AI excels in deep learning, including generative AI, by distilling patterns from data through distributed statistical processing across interconnected neurons. However, this approach often requires significant computational resources and may struggle with explainability. Conversely, symbolic AI, which relies on predefined rules and logic, has historically powered applications like fraud detection, expert systems, and argument mining. While symbolic systems are faster and more interpretable, their reliance on manual rule creation has been a limitation. Innovations in training generative AI models now allow more efficient automation of these processes, though challenges like hallucinations and poor mathematical reasoning persist. Complementary Thinking ModelsPsychologist Daniel Kahneman’s analogy of System 1 and System 2 thinking aptly describes the interplay between neural and symbolic AI. Neural AI, akin to System 1, is intuitive and fast—ideal for tasks like image recognition. Symbolic AI mirrors System 2, engaging in slower, deliberate reasoning, such as understanding the context and relationships in a scene. Core Concepts of Neural NetworksArtificial neural networks (ANNs) mimic the statistical connections between biological neurons. By modeling patterns in data, ANNs enable learning and feature extraction at different abstraction levels, such as edges, shapes, and objects in images. Key ANN architectures include: Despite their strengths, neural networks are prone to hallucinations, particularly when overconfident in their predictions, making human oversight crucial. The Role of Symbolic ReasoningSymbolic reasoning underpins modern programming languages, where logical constructs (e.g., “if-then” statements) drive decision-making. Symbolic AI excels in structured applications like solving math problems, representing knowledge, and decision-making. Algorithms like expert systems, Bayesian networks, and fuzzy logic offer precision and efficiency in well-defined workflows but struggle with ambiguity and edge cases. Although symbolic systems like IBM Watson demonstrated success in trivia and reasoning, scaling them to broader, dynamic applications has proven challenging due to their dependency on manual configuration. Neuro-Symbolic IntegrationThe integration of neural and symbolic AI spans a spectrum of techniques, from loosely coupled processes to tightly integrated systems. Examples of integration include: History of Neuro-Symbolic AIBoth neural and symbolic AI trace their roots to the 1950s, with symbolic methods dominating early AI due to their logical approach. Neural networks fell out of favor until the 1980s when innovations like backpropagation revived interest. The 2010s saw a breakthrough with GPUs enabling scalable neural network training, ushering in today’s deep learning era. Applications and Future DirectionsApplications of neuro-symbolic AI include: The next wave of innovation aims to merge these approaches more deeply. For instance, combining granular structural information from neural networks with symbolic abstraction can improve explainability and efficiency in AI systems like intelligent document processing or IoT data interpretation. Neuro-symbolic AI offers the potential to create smarter, more explainable systems by blending the pattern-recognition capabilities of neural networks with the precision of symbolic reasoning. As research advances, this synergy may unlock new horizons in AI capabilities. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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$15 Million to AI Training for U.S. Government Workforce

AI Adoption in the Federal Government

AI Adoption in the Federal Government: A New Era Under the Trump Administration With a new administration in Washington and a $500 billion AI infrastructure initiative underway, the U.S. federal government may be entering a phase of accelerated AI adoption. Federal AI Expansion AI adoption grew under the Biden administration, with agencies leveraging it for fraud detection, workflow automation, and data analysis. However, experts predict that the Trump administration will further expand federal AI use. “Trump and his advisers have spoken about ‘unleashing AI,’ signaling a push for broader adoption within government agencies,” said Darrell West, a senior fellow at the Brookings Institution’s Center for Technology Innovation. As the administration scales back AI safety regulations and deepens ties with major tech firms, federal AI usage is expected to rise. However, ensuring transparency and educating the public remain crucial for building trust in government AI applications. AI Governance Framework The foundation for federal AI governance was established under Trump’s first term, with executive orders EO 13859 (2019) and EO 13960 (2020). EO 13960 mandated an annual AI use case inventory, significantly expanding under Biden—from 710 cases in 2023 to 2,133 in 2024. Reggie Townsend, VP of Data Ethics at SAS and a National AI Advisory Committee (NAIAC) member, emphasized the importance of this transparency: “The inventory was a crucial first step in building public trust.” Biden’s EO 14110 (2023) introduced stronger AI guardrails, requiring agencies to designate chief AI officers, disclose safety-related AI use cases, and implement risk management guidelines. However, on his first day in office, Trump rescinded EO 14110, signaling a shift toward deregulation. AI Applications in Government The 2024 federal AI inventory reported 2,133 AI use cases across 41 agencies. The Department of Health and Human Services (HHS) led with 271 cases, reflecting a 66% increase from the previous year. Key applications include: Harvard Kennedy School adjunct lecturer Bruce Schneier anticipates even broader AI integration in government, from automating reports to drafting legislation and conducting audits. Despite growing interest, the federal government lags behind the private sector in AI adoption, especially for generative AI, due to concerns over bias, reliability, and transparency. AI Under a Second Trump Term Trump’s return to office in 2025 signals an AI policy shift favoring reduced oversight and enhanced global AI leadership. “Federal AI adoption will accelerate under Trump,” West said, citing efforts to integrate major tech figures into federal initiatives. Notably, Trump appointed xAI owner Elon Musk to lead the newly rebranded Department of Government Efficiency, formerly the U.S. Digital Service. This agency is tasked with modernizing federal technology, reducing costs, and driving deregulation. With EO 14110 rescinded, the scope of AI governance under Trump remains uncertain. “Will he eliminate all guardrails, or keep some protections? That’s something to watch,” West noted. Big Tech’s Role in Federal AI Trump’s inauguration underscored tech industry influence, with Elon Musk, Mark Zuckerberg, Jeff Bezos, and Sundar Pichai in attendance. Major tech firms, including Amazon, Google, and Microsoft, each contributed $1 million to the event, while OpenAI CEO Sam Altman made a personal $1 million donation. Some companies are aligning with the administration’s stance on AI and content moderation. Meta, for instance, has replaced its fact-checking services with a community-driven model similar to X’s Community Notes and relaxed its moderation policies. A deregulated AI landscape could benefit big tech, particularly in areas like AI safety standards and data copyright issues, while advancing the administration’s vision for U.S. AI dominance. AI’s Future in Government On his second day in office, Trump announced a $500 billion AI infrastructure investment, forming Stargate—a coalition of OpenAI, SoftBank, MGX, and Oracle—to expand AI infrastructure nationwide. “This will be the largest AI infrastructure project in history,” Trump declared, emphasizing the need for AI leadership against global competitors like China. However, West warned that accelerated adoption must be managed carefully: “It’s critical that AI is implemented fairly, with privacy and security safeguards in place.” Building AI Literacy Effective AI deployment requires education within federal agencies. “Many government workers lack AI expertise, making it difficult to procure and implement AI solutions effectively,” West said. NAIAC’s Townsend advocates for structured AI training, tailored to different federal roles. Public AI literacy is also crucial, with initiatives like the National AI Research Resource (NAIRR) promoting equitable access to AI education and development. “The public must be informed enough to hold the government accountable on AI issues,” Townsend concluded. As AI adoption accelerates, striking a balance between innovation, oversight, and public trust will define the next phase of federal AI policy. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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ai trust layer

Gen AI Trust Layers

Addressing the Generative AI Production Gap with Trust Layers Despite the growing excitement around generative AI, only a small percentage of projects have successfully moved into production. A key barrier is the persistent concern over large language models (LLMs) generating hallucinations—responses that are inconsistent or completely disconnected from reality. To address these issues, organizations are increasingly adopting AI trust layers to enhance reliability and mitigate risk. Understanding the Challenge Generative AI models, like LLMs, are powerful tools trained on vast amounts of unstructured data, enabling them to answer questions and complete tasks based on text, documents, recordings, images, and videos. This capability has revolutionized the creation of chatbots, co-pilots, and even semi-autonomous agents. However, these models are inherently non-deterministic, meaning they don’t always produce consistent outputs. This lack of predictability leads to the infamous phenomenon of hallucination—what the National Institute of Standards and Technology (NIST) terms “confabulation.” While hallucination is a byproduct of how generative models function, its risks in mission-critical applications cannot be ignored. Implementing AI Trust Layers To address these challenges, organizations are turning to AI trust layers—frameworks designed to monitor and control generative AI behavior. These trust layers vary in implementation: Galileo: Building AI Trust from the Ground Up Galileo, founded in 2021 by Yash Sheth, Atindriyo Sanyal, and Vikram Chatterji, has emerged as a leader in developing AI trust solutions. Drawing on his decade of experience at Google building LLMs for speech recognition, Sheth recognized early on that non-deterministic AI systems needed robust trust frameworks to achieve widespread adoption in enterprise settings. The Need for Trust in Mission-Critical AI “Sheth explained: ‘Generative AI doesn’t give you the same answer every time. To mitigate risk in mission-critical tasks, you need a trust framework to ensure these models behave as expected in production.’ Enterprises, which prioritize privacy, security, and reputation, require this level of assurance before deploying LLMs at scale. Galileo’s Approach to Trust Layers Galileo’s AI trust layer is built on its proprietary foundation model, which evaluates the behavior of target LLMs. This approach is bolstered by metrics and real-time guardrails to block undesirable outcomes, such as hallucinations, data leaks, or harmful outputs. Key Products in Galileo’s Suite Sheth described the underlying technology: “Our evaluation foundation models are dependable, reliable, and scalable. They run continuously in production, ensuring bad outcomes are blocked in real time.” By combining these components, Galileo provides enterprises with a trust layer that gives them confidence in their generative AI applications, mirroring the reliability of traditional software systems. From Research to Real-World Impact Unlike vendors who quickly adapted traditional machine learning frameworks for generative AI, Galileo spent two years conducting research and developing its Generative AI Studio, launched in August 2023. This thorough approach has started to pay off: A Crucial Moment for AI Trust Layers As enterprises prepare to move generative AI experiments into production, trust layers are becoming essential. These frameworks address lingering concerns about the unpredictable nature of LLMs, allowing organizations to scale AI while minimizing risk. Sheth emphasized the stakes: “When mission-critical software starts becoming infused with AI, trust layers will define whether we progress or regress to the stone ages of software. That’s what’s holding back proof-of-concepts from reaching production.” With Galileo’s innovative approach, enterprises now have a path to unlock the full potential of generative AI—responsibly, securely, and at scale. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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ChatGPT 5.0 is Coming

ChatGPT Search

OpenAI’s ChatGPT Search: Everything You Need to Know ChatGPT Search is OpenAI’s generative AI-powered search engine, designed to provide real-time information while eliminating the limitations of traditional language models’ knowledge cutoffs. It combines conversational AI with real-time web search, offering up-to-date insights, summaries, and more. Here’s a deep dive into what makes ChatGPT Search unique and how it compares to existing solutions like Google. Overcoming Knowledge Cutoffs Earlier iterations of OpenAI’s models, like GPT-4 (October 2023 cutoff) and GPT-3 (September 2021 cutoff), lacked the ability to access real-time data, a significant drawback for users seeking the latest information. By integrating live search capabilities, ChatGPT Search resolves this issue. Unlike traditional search engines like Google, which continuously crawl and update web indexes, ChatGPT combines the strengths of its GPT-4o model with live web access, bridging the gap between generative AI and real-time search. What Is ChatGPT Search? Launched on October 31, 2024, after being prototyped as “SearchGPT,” ChatGPT Search pairs OpenAI’s advanced language models with live web search. Initially available to ChatGPT Plus and Team users, it will expand to Enterprise, Education, and free-tier users by early 2025. Key Features of ChatGPT Search How Does It Work? ChatGPT Search leverages the following technologies: Accessing ChatGPT Search ChatGPT Search is accessible through multiple platforms: Why ChatGPT Search Challenges Google While Google dominates the search market, OpenAI’s ChatGPT Search introduces key differentiators: AI-Powered Search Engine Comparison Search Engine Platform Integration Publisher Collaboration Ads Cost ChatGPT Search OpenAI infrastructure Strong media partnerships Ad-free Free (Premium tiers planned) Google AI Overviews Google infrastructure SEO-focused partnerships Ads included Free Bing AI Microsoft infrastructure SEO-focused partnerships Ads included Free Perplexity AI Independent, standalone Basic attribution Ad-free Free; $20/month premium You.com Multi-mode AI assistant Basic attribution Ad-free Free; premium available Brave Search Independent index Basic attribution Ad-free Free The Roadmap for ChatGPT Search OpenAI has ambitious plans to refine and expand ChatGPT Search, including: Conclusion ChatGPT Search marks a pivotal shift in how users interact with AI and access information. By combining the generative power of GPT-4o with real-time search, OpenAI has created a tool that rivals traditional search engines with conversational AI, summarized insights, and ad-free functionality. As OpenAI continues to refine the platform, ChatGPT Search is poised to redefine the way we find and interact with information—offering a glimpse into the future of search. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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The Hidden Risks of Over-Reliance on AI

The Hidden Risks of Over-Reliance on AI

Are Marketers Trusting AI Too Much? How to Avoid Losing Your Strategic Edge AI tools have revolutionized how marketers approach research, content creation, and decision-making. However, an overreliance on these tools could undermine critical thinking and strategic planning, leaving marketers vulnerable in a fast-evolving landscape. Here’s how to balance the power of automation with human insight. The Rise of AI in Search and Marketing In late December, SEO consultancy Previsible shared a striking report: Google’s search dominance has plateaued and is now being challenged by AI-assisted search tools. These tools, such as ChatGPT, Claude, and Google’s own AI-enhanced search, are growing in popularity due to their ability to deliver contextually relevant and personalized results. Unlike traditional search, which relies on keyword matching, AI-driven search processes intent and context. This shift is reshaping how users find information and make decisions. How AI Is Changing User Behavior The increasing sophistication of AI tools brings both opportunities and risks. Users often trust AI-generated outputs without question, assuming they’re accurate and complete. Traditional search, by contrast, forces users to critically analyze and filter multiple sources. This blind trust in AI mirrors the concept of “System 1 thinking,” as described by Nobel Prize-winning psychologist Daniel Kahneman in Thinking, Fast and Slow. As AI models like ChatGPT operate primarily as “System 1 thinkers,” users risk adopting a similar approach, bypassing critical analysis in favor of convenience. The Hidden Risks of Over-Reliance on AI Younger marketers may be especially at risk of falling into this trap. Many are using AI tools like ChatGPT to summarize information or generate ideas, often without questioning the accuracy of the outputs. For B2B marketers, the allure of AI lies in its speed and perceived accuracy. However, this reliance on automation could lead to a generation of marketers who lack the ability—or inclination—to think strategically. The danger is clear: unchecked dependence on AI tools could foster a “groupthink” mentality, where creativity and critical thinking are sidelined. Without intervention, marketing departments risk becoming overly reliant on tools that were designed to enhance human efforts, not replace them. How Marketing Leaders Can Address This Threat To counter this trend, marketing leaders must actively promote the development of strategic skills. Here’s how: In a world increasingly driven by AI, marketers who can blend automation with strategic thinking will be best positioned for success. Using AI to Enhance, Not Replace, Strategic Thinking AI should empower marketers to make better decisions—not serve as the sole decision-maker. As one professor aptly put it, “Use AI to become a better student, not to be the student.” The key is balance. By combining the intuitive capabilities of AI with the deliberate, analytical approach of System 2 thinking, marketers can leverage technology without sacrificing creativity or strategy. In short, AI is a tool—not a replacement for human ingenuity. Those who recognize this distinction will thrive in an increasingly automated world. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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