Chatter App Salesforce

March 12, 2021in Salesforce

What is the Salesforce Chatter app?

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The Salesforce Chatter app is a real-time social collaboration application within the Salesforce platform. It facilitates seamless communication among employees, by allowing them to converse, share information, and collaborate effectively. Chatter serves as a secure workspace where users can establish networks, share files, and provide status updates.

Is Salesforce Chatter still in use?

Salesforce Chatter app remains in use, but its availability is on an organization-specific basis. Users within the same Salesforce organization can utilize Chatter to communicate with each other securely. While people outside the company’s email domains cannot use Chatter within the organization, its functionality persists for internal communication. Chatter is no longer supported by Salesforce. Chatter has essentially been replaced by Slack.

What are the benefits of Salesforce Chatter?

Salesforce Chatter offers a real-time collaboration platform that enables employees to share files, data, and valuable information effortlessly. It acts as a central hub for teams to stay connected, share work and ideas in real-time, and stay updated on ongoing activities. This enhances overall communication and collaboration within the organization.

Is Slack replacing Salesforce Chatter?

Internally, Salesforce has transitioned from using Chatter to employing Slack as the preferred chat tool. This transition not only encompasses Salesforce’s core functions but extends to broader business operations, showcasing Slack as a comprehensive replacement for Chatter within the Salesforce ecosystem.

Key Features of Chatter in Salesforce:

Drive Productivity: Chatter in Salesforce serves as a tool to enhance productivity by facilitating seamless communication and collaboration among team members.
Accelerate Innovation: The platform encourages innovation by providing a space for real-time sharing of ideas, fostering a collaborative environment that sparks creativity.
Share Knowledge: Chatter enables users to share knowledge, insights, and information, creating a centralized repository of valuable resources within the Salesforce ecosystem.
Take Action Anywhere: Chatter allows users to take action from any location, providing flexibility and accessibility to keep the workflow dynamic and responsive to changing needs.

Salesforce retired Chatter Messenger on March 30, 2018. You are no longer able to use the feature, and Salesforce will not provide any support for it.

What is the difference between slack and chatter in Salesforce?

Chatter is used to track updates on items of interest in Salesforce. Chatter is deeply integrated with other Salesforce products. No other competing products come close. Slack is a traditional project management tool.

Content updated Oct 2022.