Detecting the Hot Chatbot

All the tech giants are eager to prove their chatbot is the hottest in the market. Like wild stallions fighting over the mares, Google, Meta, Microsoft, and OpenAI are competing to show that their AI models have the most momentum. Companies with built-in AI like Salesforce occupy a broader sector. Detecting the Hot Chatbot is the challenge for the consumer.

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Why Detecting the Hot Chatbot Matters

These companies have poured immense resources—both talent and money—into developing their models and adding new features. Now, they’re keen to showcase that these investments are yielding results.

What’s Happening

In the past few dayss, several major players have released new usage statistics:

OpenAI announced on Thursday that it now has 200 million weekly active users, doubling its count from last November.
Meta shared that usage of its open-source Llama model from major cloud providers has doubled between May and July. Mark Zuckerberg posted on Threads that Meta AI now has over 400 million monthly active users and 185 million weekly users, and noted that the service has yet to launch in Brazil or Europe.
Microsoft highlighted in its July earnings report that Copilot adoption has surged, with more than a 60% increase in business customers. On the consumer side, Copilot usage is up over 150% since the start of the year. The company is expected to provide more details at a September 16 event.

The Big Picture

Generative AI is still in its early stages, and the entire industry faces the challenge of proving that these products deliver real value—whether by capturing market share from the lucrative search industry or by helping companies save money through increased productivity. How are you Detecting the Hot Chatbot.

In the short term, however, everyone is eager to show they’re leading the pack. TV commercials for generative AI are now common, with Meta, Google, and Microsoft all airing spots, although the effectiveness of these ads varies. Some companies even boast that their commercials were created using AI—not necessarily the most convincing selling point.

Between the Lines

The competition isn’t just about consumer popularity; it’s also spilling over into the battle to secure business customers.

On Wednesday’s earnings call, Salesforce CEO Marc Benioff made a point of distinguishing Salesforce’s new Agentforce AI sales assistant from Microsoft’s Copilot offerings. “This is not Copilot,” Benioff said. “So many customers are disappointed with what they bought from Microsoft Copilot because they’re not getting the accuracy and response they want. Microsoft has let down many customers with AI.”

Microsoft quickly responded in a comment to CNBC. “We are hearing something quite different from our Copilot for Microsoft 365 customers,” said corporate VP Jared Spataro. “When I talk to CIOs directly, and if you look at recent third-party data, organizations are betting on Microsoft for their AI transformation.”

The Bottom Line

The competition is heating up as tech giants vie to prove they have the upper hand in the AI race and the Hot Chatbot. Customers will ultimately decide.