Search Answers retrieves the most relevant snippets from your data sources, while AI-Generated Search Answers generates tailored responses by leveraging knowledge articles and other sources.
Note:
- Search Answers supports only English queries and searches English-only knowledge articles or Data Cloud data model object (DMO) fields.
Requirements
Editions
- Search Answers & AI-Generated Search Answers:
- Available in Lightning Experience and Salesforce Experience Sites (LWR or Aura) with Lightning Knowledge enabled.
- AI-Generated Search Answers from Data Cloud sources:
- Available in Lightning Experience with Lightning Knowledge and Data Cloud enabled.
- See Data Cloud edition availability for details.
User Permissions
- To enable Search Answers, users need:
- Customize Application permission.
- Before enabling AI-Generated Search Answers from Data Cloud, ensure:
- Einstein Generative AI is enabled for generative AI features.
Enable Search Answers & AI-Generated Search Answers
- Go to Setup → In the Quick Find box, enter “Einstein Search“ → Select Settings.
- Select the features you want to enable:
| Feature | Details |
|---|---|
| Search Answers | Extracts the most relevant snippet to answer a question. – Activation time: Up to 24 hours. – Starting Spring ’25 (March 2025): No longer available for enablement. |
| AI-Generated Search Answers | Generates answers by combining information from multiple knowledge articles. – Requires Search Answers to be enabled. – Activation time: Up to 24 hours. – Starting Spring ’25 (March 2025): No longer available for enablement. |
| AI-Generated Search Answers from Data Cloud sources | Generates answers using up to 5 Data Cloud DMOs as sources. – Requires disabling Search Answers & AI-Generated Search Answers if already enabled. |
- Save changes.
Enable AI-Generated Search Answers for Experience Cloud Sites
- Navigate to the site workspace → Administration → Preferences.
- Select “Allow AI-Generated Search Answers for Knowledge.”
- For LWR sites:
- Ensure the Search Bar and Results Layout component are on the Search page.
- In Results Layout, set:
- Result Source: CRM Object
- Object Included: Knowledge
- For Aura sites:
- Include the Global Search Results component.
Note:
- AI-Generated Search Answers from Data Cloud sources is not supported in Experience Cloud sites.
- Save changes.
Next Steps
After enabling AI-Generated Search Answers from Data Cloud sources, configure the DMOs and fields to use as sources.
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