Salesforce Agentforce is Here

Organizations now have a powerful tool to drive better results at much lower costs. As AI becomes an integral part of business operations, autonomous AI agents are freeing up human resources to focus on strategy and innovation, while trusted data works to enhance user experiences.

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Salesforce’s newly announced Agentforce is designed to boost operational efficiency through AI-driven agents.

With more than 20 pre-built agents and actions, Agentforce empowers teams to become more productive by delegating key business goals to AI agents. These specialized actions allow customers to deploy out-of-the-box agents, customize them with unique capabilities, and tap into a network of autonomous partner agents that collaborate seamlessly across systems and channels, both inside and outside of Salesforce.

Agentforce serves as an intelligent workforce that can immediately improve frontline service levels, assist with high-volume inquiries, and streamline low-touch sales processes.

For example, an AI service agent can resolve customer issues with intuitive, conversational responses that surpass traditional chatbots. Or, consider an AI sales development agent that reaches out to customers, answers their questions, and schedules meetings.

What is an Agentforce Agent?

An Agentforce Agent is a proactive, autonomous application that delivers specialized, always-on support to employees or customers. Each agent is equipped with the business knowledge needed to execute tasks based on its role.

“These are just a few examples of the standard agents available with Agentforce, but you can also create custom AI agents using a low-code platform,” says Susan Emerson, Senior Vice President for AI, Analytics, and Data at Salesforce. “You simply describe the tasks you want the agents to perform in natural language, then equip them with the workflows and actions you’ve already set up in Salesforce.”

According to Steve White, Program Vice President for Channels and Alliances at IDC, organizations are already reaping the benefits of autonomous agents. “They’re faster and more efficient at providing the right answers, significantly reducing repetitive tasks,” White explains.

Start Your Agentforce Journey with Tectonic

Tectonic is helping clients strengthen customer relationships with Agentforce. By deploying AI agents throughout sales and service journeys, businesses can achieve faster resolutions and more relevant responses, leading to improved outcomes.