Salesforce has launched Industries AI

Salesforce has launched Industries AI, a comprehensive suite of AI tools tailored for specific industries, including government and related public-sector fields. This initiative integrates AI use case libraries into Salesforce’s 15 industry clouds, covering sectors such as public sector, energy and utilities, healthcare, education, and communications.

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Kristin Ruiz, Deputy CIO of the U.S. Transportation Security Administration, praised the partnership with Salesforce, noting the potential for AI to enhance passenger experiences by providing faster, more intuitive access to information. She emphasized the importance of using AI responsibly to improve security efficiency and safeguard the nation’s transportation system from emerging threats.

The initial rollout of Industries AI focuses on three use cases within the public-sector cloud:

Benefit Application Review: Offers context on benefit applications, including the applicant’s history and changes between application versions.
Digital Assessment Generation: Converts paper-based assessments into a digital format.
Inspection Preparation: Provides an inspector with a history of violations and a list of expired or non-compliant licenses.

These tools are scheduled for release in October. Additionally, Industries AI features tools designed to help utilities explain billing changes, streamline college recruitment, and summarize nonprofit program participant case histories.