Anypoint Platform Archives - gettectonic.com
MuleSoft
27Mar

Enabling API Projects for Agent Topics and Actions with MuleSoft

Overview Use MuleSoft’s Topic Center (also known as Agentforce: Topic Center) to configure API specifications for topics and agents, then sync them to Salesforce API Catalog. This enables AI-powered agents to perform tasks autonomously, such as updating records, retrieving data, and executing actions across systems. Key Concepts Prerequisites Before starting, ensure:✅ Tenant relationship between Anypoint Platform and a Salesforce org with agent entitlements.✅ API Catalog is enabled in Salesforce.✅ Required permissions in Anypoint Platform: Step 1: Create an API Specification Project Step 2: Configure Topics In the Agent Topics panel, define: Step 3: Define Agent Actions Annotate API operations to enable agent actions: yaml Copy x-sfdc/agent/action/publishAsAgentAction: true x-sfdc/privacy/isPii: false # Optional PII handling x-sfdc/agent/action/isUserInput: false # User input required? x-sfdc/agent/action/isDisplayable: true # Show field to users? Note: Metadata must be inline (not via $ref). Step 4: Apply Governance & Publish Disabling Topics & Actions To remove topic functionality: Next Steps This streamlined process ensures AI agents leverage APIs efficiently while maintaining governance and security. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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March 27, 2025in Data, Mulesoft, Salesforce0 Comments
Mulesoft
04Nov

MuleSoft Empowering AI Agents

Empowering AI Agents with Real-Time Data: MuleSoft’s Full Lifecycle AsyncAPI Support MuleSoft has officially launched full lifecycle AsyncAPI support, providing organizations with the tools to connect real-time data to AI agents via event-driven architectures (EDAs). This integration empowers businesses to deploy AI agents that can autonomously act on dynamic, real-time events across various operations. MuleSoft Empowering AI Agents. AI Agents in Action with AsyncAPI The integration of Agentforce, Salesforce’s AI agent suite, with AsyncAPI takes automation to a new level. By utilizing real-time data streams, businesses can create AI agents capable of immediate, autonomous decision-making. Why AsyncAPI Matters Event-driven architectures are critical for real-time data processing, yet 43% of IT leaders struggle to integrate existing systems with their EDAs. AsyncAPI provides a scalable, standardized way to connect applications and AI agents, overcoming these challenges. Key Features of MuleSoft’s AsyncAPI Support Why It’s a Game-Changer for AI Agents AsyncAPI integration enables AI agents to function asynchronously within EDAs, meaning they can process tasks without waiting for updates. For example: Driving Innovation Across Industries Organizations in sectors like retail, IT, and financial services can leverage these capabilities: Expert Insights Andrew Comstock, VP of Product, Integration at Salesforce:“AI is reshaping how we think about modern architectures, but connectivity remains foundational. By supporting AsyncAPI, we’re empowering businesses to build event-driven, autonomous systems on a flexible and robust platform.” Maksim Kogan, Solution Architect, OBI Group Holding:“Integrating AsyncAPI into Anypoint Platform simplifies the developer experience and increases resilience, enabling real-time services that directly enhance customer satisfaction.” Availability MuleSoft’s full lifecycle AsyncAPI support is now available via the Anypoint Platform, with compatibility for Kafka, Solace, Anypoint MQ, and Salesforce Platform Events. Tools like Anypoint Code Builder and Anypoint Exchange further streamline the development process. MuleSoft Empowering AI Agents With full AsyncAPI support, MuleSoft unlocks the potential for AI agents to operate seamlessly within real-time event-driven systems. From improving customer experiences to enhancing operational efficiency, this innovation positions businesses to thrive in today’s fast-paced digital landscape. Learn more about empowering your AI agents with MuleSoft’s AsyncAPI capabilities today. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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November 4, 2024in Data, Mulesoft, Salesforce
Salesforce Data Cloud Innovations Announced
01Oct

Salesforce Data Cloud Innovations Announced

Salesforce Data Cloud Drives Customer Experience Transformation with New Data and AI Innovations Salesforce has unveiled new innovations within its Data Cloud, enhancing the way organizations transform customer experiences by leveraging data and AI. Key advancements include expanded support for unstructured data, enabling native processing of audio and video content—such as webinars and calls—to unlock deeper insights into customer behavior. A standardized semantic data model ensures both Agentforce Agents and humans can consistently interpret and use data, while improved search capabilities enhance information discovery by factoring in customer context. Real-time data activations allow organizations to respond instantly to evolving customer needs, and new data security and governance features safeguard operations and prevent data exposure. “In this new era of AI and Agents, customer data and metadata are the new gold for the enterprise,” said Rahul Auradkar, EVP and GM for Data Cloud at Salesforce. “More companies are using Data Cloud to unify all their data—from customer interactions and product usage to IoT and social media data—gaining deeper insights across all touchpoints. Because Data Cloud is foundational to Salesforce, companies can act on this data to deliver personalized, meaningful customer experiences.” Data Cloud integrates with Salesforce Customer 360, Agentforce, Flow, and analytics, providing a trusted data foundation for personalized experiences and real-time analytics. It powers data-driven actions and workflows while securely enabling AI across all Salesforce applications. Leveraging zero-copy technology and MuleSoft connectors, Data Cloud can ingest data from hundreds of sources, including data lakes and warehouses. Integrated into the Salesforce Platform, this metadata seamlessly flows into Salesforce applications, governed by set policies. This gives every team a 360-degree customer view, driving AI, automation, and analytics without compromising security. Data Cloud also enhances Agentforce, providing contextual insights and guiding next-best steps, like automating follow-up emails or sharing detailed chat summaries with human agents. Tableau Semantics bridges the gap between AI and employees, ensuring they operate with consistent data definitions. The following new Data Cloud features will be available across various release stages: For more information, visit www.salesforce.com. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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October 1, 2024in Data, Enterprise, Mulesoft, Salesforce, Salesforce Data Cloud, Technology
Data Cloud - Facts and Fiction
30Jun

Data Cloud – Facts and Fiction

Salesforce Data Cloud: Debunking Myths and Unveiling Facts If you’ve been active on LinkedIn, attending recent Salesforce events, or even watching a myriad of sporting events, you’ve likely noticed that Salesforce has evolved beyond just CRM. It’s now CRM + DATA + AI. Although Salesforce has always incorporated these elements, with Einstein AI and data being integral to CRM, the latest innovation lies in the Data Cloud. Data Cloud – Facts and Fiction Data Cloud, formerly known as Salesforce Genie, represents Salesforce’s latest evolution, focusing on enabling organizations to scale and grow in an era where data is the new currency. It is the fastest-growing product in Salesforce’s history, pushing new boundaries of innovation by providing better access to data and actionable insights. As Data Cloud rapidly develops, potential clients often have questions about its function and how it can address their challenges. Here are some common myths about Data Cloud and the facts that debunk them. Myth: Data Cloud Requires MuleSoft Fact: While MuleSoft Anypoint Platform can accelerate connecting commonly used data sources, it is not required for Data Cloud. Data Cloud can ingest data from multiple systems and platforms using several out-of-the-box (OOTB) connectors, including SFTPs, Snowflake, AWS, and more. Salesforce designs its solutions to work seamlessly together, but Data Cloud also offers connector options for non-Salesforce products, ensuring flexibility and integration capabilities beyond the Salesforce ecosystem. Myth: Data Cloud Will De-Duplicate Your Data Fact: Harmonizing data in Data Cloud means standardizing your data model rather than de-duplicating it. Data Cloud maps fields to a common data model and performs “Identity Resolution,” using rules to match individuals based on attributes like email, address, device ID, or phone number. This process creates a Unified Individual ID without automatically de-duplicating Salesforce records. Salesforce intentionally does not function as a Master Data Management (MDM) system. Myth: Data Cloud Will Create a Golden Record Fact: Data Cloud does not create a single, updated record synchronized across all systems (a “golden record”). Instead, it retains original source information, identifies matches across systems, and uses this data to facilitate engagements, known as the Data Cloud Key Ring. For instance, it can recognize an individual across different systems and provide personalized experiences without overwriting original data. Myth: You Can’t Ingest Custom Objects from Salesforce Fact: During the data ingestion process, you can select which objects to ingest from your Salesforce CRM Org, including custom objects. The system identifies the API names of the objects and fields from the data source. Ensuring the Data Cloud integration user has access to the necessary information (similar to assigning Permission Sets) allows you to ingest and map custom objects accordingly. Myth: Data Cloud Requires a Data Scientist and Takes a Long Time to Implement Fact: While implementing Data Cloud involves ingesting, mapping data, running identity resolution, and generating insights, it does not necessarily require a data scientist. Skilled Salesforce Admins can often manage data integration from third-party applications. Effective Data Cloud implementation requires thorough planning and preparation, akin to prepping a room before painting. Identifying use cases and understanding data sources in advance can streamline the implementation process. Myth: Data Cloud is Expensive Fact: Data Cloud operates on a consumption-based pricing model. Engaging in strategic conversations with Salesforce Account Executives can help understand the financial implications. Emphasizing the value of a comprehensive data strategy and considering the five V’s of Big Data—Volume, Variety, Veracity, Value, and Velocity—ensures that your data supports meaningful business outcomes and KPIs. In Summary Salesforce Data Cloud represents a significant evolution in managing and leveraging data within your organization. It helps break down data silos, providing actionable insights to drive organizational goals. Despite initial misconceptions, implementing Data Cloud does not require extensive coding skills or a data scientist. Instead, thorough planning and preparation can streamline the process and maximize efficiency. Understanding the value of a comprehensive data strategy is crucial, as data becomes the new currency. Addressing the five V’s of Big Data ensures that your data supports meaningful business outcomes and KPIs. At Tectonic, our team of certified professionals is ready to assist you on this journey. We offer a Salesforce Implementation Solution package to help you get hands-on with the tool and explore its capabilities. Whether you need help understanding your data sources or defining use cases, our data practice can provide the expertise you need. Talk to Tectonic about Data Cloud and discover how our tailored solutions can help you harness the full potential of your data. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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June 30, 2024in Salesforce Data Cloud
MuleSoft Compostability
26Jun

MuleSoft Composability

MuleSoft: Enabling AI Integration with Composability Solutions – MuleSoft Composability MuleSoft, a subsidiary of Salesforce, is enhancing its portfolio with new capabilities to help organizations build AI services that serve as the building blocks for more complex applications. The company announced a new AI-powered composability solution designed to assist organizations in constructing discrete AI services to form sophisticated systems and applications. The Power of APIs in AI“We believe the world of AI is really the world of APIs,” said Param Kahlon, Salesforce EVP and GM of Automation and Integration. “Accessing AI in the enterprise fundamentally involves the ability to call a model.” This applies whether the AI model is an internal large language model (LLM) or a foundational model built by a third party. “Using an LLM within the company or federating requests across multiple LLMs through LangChain involves API calls,” Kahlon added. “These API calls need to be managed and governed.” AI Integration with MuleSoftMuleSoft’s goal is to provide a platform that integrates AI, especially generative AI, with business processes. For instance, MuleSoft aims to manage API calls to external LLMs using its API management tools and enable APIs to act as actions for copilot conversational agents in the enterprise. This allows agents to execute backend actions using natural language, such as granting customer credit or escalating orders. The MuleSoft solution enables you to connect data, automate workflows, and build an AI-ready foundation in a single unified platform. The pulse of innovation never stops, and neither does the pressure to cater to employees and customers. In fact, 84% of IT leaders share the need for IT to step up its game and better address shifting customer expectations.  The MuleSoft Composability Solution The MuleSoft composability solution comprises three main pillars: Anypoint Platform: Used to define, design, build, and deploy APIs.API Management: Manages the deployment of APIs throughout their lifecycle, whether built with Anypoint or other technologies.Automation: Includes MuleSoft RPA and MuleSoft Intelligent Document Processing (IDP).While these components are part of MuleSoft’s existing portfolio, the company introduced new features, such as support for AsyncAPI, to facilitate the adoption of event-driven architectures (EDAs). AsyncAPI Support and Real-Time CommunicationCurrently in open beta, AsyncAPI support will be generally available later this year. It will enable systems to add real-time communication for processes with fluctuating data sets, like predictive maintenance, dynamic pricing, or fraud detection. For example, a bank could use AI models for fraud detection by analyzing transactional data and user behavior. This model can be transformed into a service callable by various applications. Enhancing Security and GovernanceSecurity and governance are crucial components of the composability solution. When applications make API calls to LLMs and other external models, it’s vital to ensure that valuable data is encrypted and/or masked. MuleSoft’s API gateways, Anypoint Flex Gateway, and Mule Gateway can act as LLM gateways with custom policies to secure and manage APIs. For example, a financial institution could use an API gateway to implement a custom policy checking for sensitive customer information before sharing data with a third-party LLM. To increase internal collaboration and efficiency, IT leaders are leaning into automation and AI – but these initiatives are not here to replace the human touch, rather to liberate human potential. These technologies free up IT experts to dive into the more “human” aspects of their roles, think innovation, communication, and collaboration. Picture it as IT superheroes, if you will, donning capes of automation. MuleSoft is at the forefront of enabling AI integration and innovation in enterprise environments. By breaking down data silos and fostering interoperability, MuleSoft’s composability solution enhances the efficiency and effectiveness of AI applications, ensuring secure and seamless integration across business processes. MuleSoft has a goal to empower everyone with AI. Salesforce announced AI-powered enhancements to its MuleSoft automation, integration, and API management solutions that help business users and developers improve productivity, simplify workflows, and accelerate time to value.  MuleSoft’s Intelligent Document Processing (IDP) helps teams quickly extract and organize data from diverse document formats including PDFs and images. Unlike other automation solutions, MuleSoft’s IDP is natively integrated into Salesforce Flow, which provides customers with an end-to-end automation experience. Additionally, to speed up project delivery, MuleSoft has embedded Einstein, Salesforce’s predictive and generative AI assistant, in its pro-code and low-code tools. This empowers users to build integrations and automations using natural language prompts directly in IDP, Flow Builder, and Anypoint Code Builder.  Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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June 26, 2024in Generative AI, Mulesoft
Salesforce MuleSoft Innovations
25Jun

Salesforce MuleSoft Innovations

Salesforce Introduces Innovations for MuleSoft At its MuleSoft Connect event today, Salesforce unveiled two significant innovations aimed at enhancing end-to-end artificial intelligence integration and ensuring AI experiences are future-proof. Salesforce MuleSoft Innovations. Key Innovations These advancements are designed to empower businesses to harness the full potential of AI, driving better outcomes and more dynamic customer interactions. Project requests are piling up for the majority of IT teams. Requests for these teams increased by an estimated 39% in the past year alone, which made it challenging for developers to meet the deadlines for work that was essential to the business. Thankfully, many operations can now be automated thanks to generative AI, which is one of the main reasons 86% of IT executives think the technology will eventually be heavily utilized in their companies. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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June 25, 2024in Mulesoft
MuleSoft B2B and B2C With AI
16May

MuleSoft B2B and B2C With AI

Salesforce yesterday announced new solutions to help streamline and accelerate end-to-end order lifecycle management: MuleSoft’s Anypoint Partner Manager with Intelligent Document Processing (IDP) and MuleSoft Accelerator for Salesforce Order Management. MuleSoft B2B and B2C With AI. Together, these business-to-business (B2B) and business-to-consumer (B2C) integration solutions make it easier to connect essential data across third-party applications, Salesforce OMS, and partner ecosystems – all within MuleSoft. Enhanced with AI, these new solutions help IT teams unify data from multiple data and system sources to achieve end-to-end order visibility, improved efficiency, and customer satisfaction. Why it matters: IT teams are inundated with requests to integrate disparate systems and adopt different technologies. And IT teams in retail, consumer goods, manufacturing, logistics, and healthcare must manage the thousands of daily transactions between suppliers and buyers across the supply chain ecosystem. To add to the complexity, 75% of B2B digital sales occur via standardized Electronic Data Interchange (EDI) and specialized solutions are needed to handle these transactions. Go deeper: Anypoint Partner Manager with IDP is a cloud-native B2B integration solution that accelerates partner onboarding and operational management of both API and EDI-based transactions through the commerce and supply chain lifecycle. It provides visibility tools to accurately monitor the health of partner transactions along with key business and operational insights like overall order frequency and volume, shipment statuses, and more. By utilizing IDP, developers can leverage AI to extract, read, and store unstructured data from documents such as invoice and purchase order PDFs, surfacing it in systems of record and order management systems like Salesforce OMS. IT and business teams can rapidly develop integrations and APIs, monitor and manage their performance, and secure them in compliance with partner requirements, all through a single pane of glass. New capabilities of MuleSoft B2B and B2C With AI include: MuleSoft Accelerator for Salesforce OMS makes it easier and faster to achieve end-to-end order visibility across channels from a centralized hub. The accelerator includes pre-built APIs, connectors, implementation templates, and other technical assets for Anypoint Platform to unify B2B orders with Salesforce OMS and connect all B2B and B2C orders to enterprise resource planning (ERP) systems. By leveraging the available out-of-the-box integration assets, customers can significantly reduce the development time required for integrating systems and accelerate time to market. MuleSoft B2B and B2C With AI. New capabilities of this offering include: Industry Use Cases: Customer perspective: “We were struggling with disjointed technology that was causing order and shipping delays while hampering our ability to innovate across our ecosystem,” said Jeff Blank, VP, Finance & Infrastructure at Jillamy. “MuleSoft’s Anypoint Partner Manager helped accelerate our partner onboarding processes with seamless B2B integration and more efficient management of our EDI transactions.” Salesforce perspective: “B2B and B2C integrations are critical to the success of supply chain management. From getting berries out of the farm or medical devices to hospitals, organizations across the globe are looking for a unified solution to manage and securely monitor their business partner transactions. With Anypoint Partner Manager and MuleSoft Accelerator for OMS, our customers can use our technology to build a composable business ecosystem that meets business partner compliance standards and drives end-to-end supply chain and commerce processes with efficiency, visibility, and speed.” – Andrew Comstock, VP, Product Management With Anypoint Partner Manager and MuleSoft Accelerator for OMS, our customers can use our technology to build a composable business ecosystem that meets business partner compliance standards and drives end-to-end supply chain and commerce processes with efficiency, visibility, and speed. Andrew Comstock, VP, Product Management Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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May 16, 2024in Mulesoft, Salesforce, Salesforce Einstein
mulesoft and healthcare
14May

MuleSoft and Healthcare

Driving Innovation in Healthcare Through Data Interoperability Healthcare organizations are navigating an unprecedented surge in patient data, which is critical for communication, research, and management. This data plays a pivotal role in modernizing healthcare and improving outcomes, particularly with the shift toward a Value-Based Care Model. However, 81% of IT leaders report that much of this data remains trapped in silos, hindering innovation and negatively impacting patient satisfaction. The Importance of Interoperability in Healthcare Improving Patient Outcomes and Managing RiskLeading healthcare organizations understand that achieving interoperability—seamless data exchange across clinical and non-clinical systems—is vital. Beyond supporting Value-Based Care, interoperability drives patient satisfaction, loyalty, and cost-efficiency. By enabling accurate data sharing, healthcare providers can: Interoperability also supports proactive preventative care, reducing long-term healthcare costs and boosting life expectancy. Regulatory Mandates: The Interoperability and Patient Access Final RuleSince May 1, 2020, the Centers for Medicare & Medicaid Services (CMS) have mandated interoperability through the Interoperability and Patient Access Final Rule. This legislation holds U.S. healthcare providers accountable for: Non-compliance can result in significant fines and public reporting of violations, further emphasizing the criticality of achieving interoperability. The Challenge of ImplementationDespite its clear benefits—improved patient outcomes, compliance, and cost savings—achieving interoperability poses challenges. Technological complexities and siloed data structures hinder seamless integration. This is where MuleSoft, a Salesforce company, provides a powerful solution. How MuleSoft Enables Interoperability in Healthcare Breaking Down Silos with API-Led IntegrationMuleSoft is a trusted partner for leading healthcare organizations, offering secure, scalable solutions to eliminate data silos. Recognized as a Leader in Gartner’s Magic Quadrant for iPaaS, MuleSoft empowers providers with its HIPAA-compliant Anypoint Platform, facilitating interoperability through API-led integration. Key Features and Benefits Transforming Healthcare with MuleSoft The digital transformation of healthcare is accelerating, driven by evolving regulations, patient expectations, and a dynamic global environment. MuleSoft stands at the forefront of this shift, empowering healthcare organizations to: By partnering with MuleSoft, healthcare organizations can embrace innovation and build healthier connections—one integration at a time. Contact Tectonic today to get started. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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May 14, 2024in Data, Mulesoft, Salesforce
MuleSoft Certifications Now Unified with Salesforce Certifications
09May

MuleSoft Certifications Now Unified with Salesforce Certifications

MuleSoft Certifications Now Unified with Salesforce Certifications As of May 6, 2024, MuleSoft certifications have been officially integrated into the Salesforce Certification program, with management now handled through Webassessor. This move simplifies the certification process, enabling professionals to manage both their Salesforce and MuleSoft credentials within a single platform, streamlining maintenance and tracking. This article delves into the merging of MuleSoft certifications with Salesforce’s Trailhead platform, highlighting what this means for professionals in both ecosystems. The update offers a significant improvement in managing certifications, particularly for those working across both platforms, as Salesforce has owned MuleSoft since 2018. We’ll cover what this change entails for current certification holders, key dates in the transition, and the new opportunities this unified platform brings—including new certifications. What is MuleSoft? MuleSoft is a leading integration platform that enables businesses to connect applications, data, and devices seamlessly. As an Integration Platform as a Service (iPaaS), MuleSoft facilitates the integration of cloud-based and on-premise applications, ensuring smooth workflows across various systems. Acquired by Salesforce in 2018, MuleSoft powers the integration layer of the Salesforce ecosystem, playing a crucial role in enabling businesses to unify their systems and create connected experiences. With the increasing demand for digital transformation and connected systems, MuleSoft expertise is becoming ever more valuable in the job market. MuleSoft Certifications and Training MuleSoft certifications validate expertise in designing, building, and managing integrations using the Anypoint Platform. Prior to this transition, MuleSoft certifications were handled through the MuleSoft Training portal, which was separate from Salesforce’s broader certification system. While this independent platform was functional, it required separate accounts and processes, making exam registration and certification management more cumbersome. By integrating MuleSoft certifications into Trailhead, Salesforce has simplified this process, offering a unified, more user-friendly experience for managing certifications. Transition Timeline The following key dates marked the transition: What This Means for Current MuleSoft Certification Holders For those already certified through MuleSoft, the migration to Salesforce’s certification system should have occurred automatically. MuleSoft credentials were transferred to their Trailblazer profiles for anyone with existing Webassessor accounts. A confirmation email was sent to ensure that the transition was successful. For those without a Webassessor account, one was created on their behalf, with login details provided via email by April 2024. Certification Maintenance MuleSoft certification holders with maintenance pending as of January 1, 2024, are not required to complete additional tasks through the old system. The expectation is that certification holders will have ample time to familiarize themselves with the new Trailhead process before maintenance requirements are introduced in 2025. New Certifications on Trailhead With the migration, certifications such as the MuleSoft Certified Catalyst Specialist and MuleSoft Certified Hyperautomation Specialist have also been integrated into Trailhead. Though not entirely new, these certifications were part of the legacy MuleSoft program, originally launched in late 2022 and early 2023. Summary The integration of MuleSoft certifications into Salesforce’s Trailhead platform marks a significant step towards a unified, more efficient credentialing process. This transition simplifies certification management, making it easier for professionals to stay current across both platforms. By merging these certifications, Salesforce is empowering professionals to fully leverage the combined capabilities of Salesforce and MuleSoft, further enhancing their skill sets in an increasingly interconnected digital landscape. Content updated September 2024. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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May 9, 2024in Data, Mulesoft, Salesforce
Salesforce
16Jan

Spring ’24 Enhancements for Salesforce Mulesoft, Slack, and Salesforce Customer Success

Enhancements for Salesforce Mulesoft, Slack, and Salesforce Customer Success Spring ’24. Anypoint Code Builder for Desktop MuleSoft Design, develop, and deploy APIs and integrations from a single environment. RPA—Unified Flow MuleSoft The Spring ’24 release brings together features and enhancements that streamline business-IT collaboration, reduce time-to-value, and maximize efficiency. These include new I/O variables based on JSON that make integration easier, bots that can be pooled to scale up or down as needed, Anypoint/Composer flows that can be invoked by RPA, and more. Anypoint Studio Update MuleSoft Studio 7.16 includes improvements to asset import, API development, and CloudHub deployment experiences. Anypoint Flex Gateway: Policy Development Kit MuleSoft Policy Development Kit allows developers to simply and easily build custom policies for Anypoint Flex Gateway using Rust. MuleSoft Direct for Industry Clouds: Loyalty, Automotive, and Manufacturing MuleSoft Connect to industry systems faster directly from Salesforce for Loyalty, Automotive, and Manufacturing Cloud. Anypoint Monitoring: Data Exporter for OpenTelemetry MuleSoft Centralize data export for all telemetry data in Anypoint Platform for faster integration with third-party monitoring services using Data Exporter for OpenTelemetry. Azure Event Hubs Connector MuleSoft MuleSoft’s newest Azure Event Hubs connector seamlessly integrates with MuleSoft applications, allowing users to send and receive messages from Azure Event Hubs without the need for complex coding or configuration. This connector is ideal for constructing real-time data pipelines and event-driven applications. Workflow Builder Enhancements Slack Create time-saving automations with new connectors that seamlessly connect your business tools. Create even more powerful workflows that automate work across multiple systems. Slack Canvas Enhancements Slack Create, organize, and share essential information–right in Slack. The new canvas gallery is a centralized place to quickly find templates to use as-is or customize to suit your needs. Customer Success Score Enhancements Customer Success Signature Success Plan customers now have new data for sandboxes and Data Cloud. The Success Score now provides AI-powered actionable recommendations to improve business outcomes. Expert Coaching Enhancements Customer Success Expert Coaching offers new refreshed sessions, all-new programs, and more. Experts guide you on how to get the most out of Salesforce through sessions to onboard, adopt, and grow your business. Stay tuned to Tectonic’s Insights for more details and news from Salesforce. Enhancements for Salesforce Mulesoft, Slack, and Salesforce Customer Success. Like Related Posts Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more Public Sector Salesforce Solutions Public Sector Solutions revolutionize public service delivery through flexible and secure e-government tools supporting both service providers and constituents. Designing Read more Integration With Salesforce What is Salesforce Integration? Integration is the process of establishing connections between two or more applications within an enterprise system. Read more Cooking with Salesforce Restaurant Management Platform Onboards Thousands of Customers Monthly Using Salesforce for Seamless Sales and Service Management SAN FRANCISCO—April 23, 2019—Salesforce Read more

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January 16, 2024in Mulesoft, Salesforce Slack
Anypoint Code Builder for Desktop
19Oct

Anypoint Code Builder for Desktop

Anypoint Code Builder for Desktop represents MuleSoft’s cutting-edge integrated development environment (IDE) designed for developers to seamlessly create, develop, and deploy APIs, integrations, and automations within a unified environment. This innovative tool empowers developers by offering: Anypoint Code Builder for Desktop MuleSoft is excited to announce the official release of Anypoint Code Builder for Desktop, a groundbreaking addition to the MuleSoft family. This next-generation IDE revolutionizes the approach to API and integration development, promising increased speed, enhanced intuitiveness, and higher efficiency. Seamless Connections At MuleSoft, the mission is to enable organizations to seamlessly connect their systems, applications, and data, and Anypoint Code Builder is a significant stride toward achieving this goal. Recognizing the need for change in core integration tooling due to rapid technological advancements, they decided to build a new IDE from the ground up, catering to modern and future-looking use cases. Anypoint Code Builder is positioned as the future of API and integration development at Mulesoft, offering a next-generation developer experience. It empowers developers to design, develop, and deploy APIs and integrations seamlessly from a unified environment. The tool provides robust features, including flexible workspaces and the integration of AI to generate code and integration flows using natural language. Built-in Connectors The platform includes built-in connectors and access to a variety of connectors from Anypoint Exchange. Developers have two options to get started: a local version on VS Code for the desktop or a cloud version accessible directly from Anypoint Platform. The desktop version, now generally available, can be installed in three easy steps, allowing developers to work from their local machines. The cloud version is currently available in open beta, with plans for a full release in the first half of 2024. It’s essential to understand the difference between Anypoint Code Builder and Anypoint Studio. Anypoint Code Builder is based on Visual Code Builder, running as a service in the browser, while Anypoint Studio is based on Eclipse. Anypoint Code Builder goes beyond API implementation, also supporting API design and development. Like Related Posts Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more Salesforce and Zendesk Integration Zendesk Connection Salesforce and Zendesk integration. Create a remote connection using the Zendesk connector to sync data from Zendesk to Read more Salesforce Inbox Explained Salesforce Inbox explained. Enhance the productivity of sales reps with Inbox features, enabling efficient management of every email message, whether Read more Public Sector Salesforce Solutions Public Sector Solutions revolutionize public service delivery through flexible and secure e-government tools supporting both service providers and constituents. Designing Read more

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October 19, 2023in Mulesoft
What is Health Cloud
04May

What is Health Cloud?

Salesforce Health Cloud, a specialized platform designed for healthcare organizations, aims to streamline operations and provide personalized care. By leveraging cloud technology, mobile capabilities, and social integration, Health Care Cloud enhances productivity, reduces costs, and offers a comprehensive view of patient data. Salesforce keeps electronic personal health information (ephi) safe and secure. Since its inception, Salesforce Health Cloud has evolved significantly to meet the unique and challenging needs of the healthcare sector. The introduction of Customer 360 for Health marks a milestone in fostering empathetic care and promoting collaboration among healthcare teams. What is Salesforce Health Cloud? At its core, Health Cloud facilitates seamless collaboration among healthcare teams to ensure optimal patient care. With robust security measures in place, patient data remains secure and accessible only to authorized personnel. Salesforce Health provides care teams with convenient access to both clinical and non-clinical patient information, including health conditions, medications, appointment history, communication preferences, and data from Electronic Health Records (EHRs). Categorized under Salesforce Industry Clouds, Health Cloud combines CRM capabilities with specialized features tailored for healthcare providers, payers, medical device companies, and pharmaceutical manufacturers. Its goal is to deliver personalized, connected care across the entire, sometimes disjointed healthcare ecosystem. Why Use Salesforce Health Cloud? Salesforce Health offers benefits to various stakeholders within the healthcare industry, including providers, payers, manufacturers, and research organizations. In a challenging healthcare landscape, Health Cloud addresses concerns such as managing complex patient data and enhancing patient experiences effectively. Success stories from organizations like New England Biolabs and John Muir Health highlight the impact of Health Salesforce in streamlining operations, improving customer satisfaction, and enhancing care coordination. Despite its transformative potential, widespread adoption and success require rebuilding patient trust, delivering empathetic care, and prioritizing data security. Tools like Health Cloud play a crucial role in achieving these goals. The Health Cloud Data Model Central to Salesforce Health is the flexible Health Cloud Data Model, built atop the Salesforce Platform. This model organizes diverse healthcare data sources, leveraging standard objects like Accounts and Contacts alongside custom objects tailored for healthcare applications. The data model revolves around organizing data around the patient, providing care teams with a holistic view for informed decision-making and personalized care. It supports interoperability and adheres to healthcare data standards like HL7 and FHIR, enabling seamless integration with EHRs and other healthcare applications. Key Features of Salesforce Health Salesforce Health Cloud offers a suite of robust features, including: Patient 360: Provides a unified view of the patient, consolidating demographics, clinical data, and interactions for informed decision-making and personalized care. Care Plans: Enables care teams to create, track, and manage personalized care plans, incorporating goals, tasks, and milestones to monitor patient progress. Care Coordination: Facilitates collaboration among care teams, supporting secure messaging and information sharing across providers. Health Timeline: Offers an interactive visualization of a patient’s medical history, including encounters, lab results, and medications, aiding in understanding and decision-making. Einstein Analytics for Healthcare: Utilizes AI to deliver advanced insights and predictions, empowering organizations to enhance patient outcomes and operational efficiency. Patient 360 for Health In addition to existing features, Salesforce introduces new innovations under Patient 360 for Health, powered by AI. These updates include: Advanced Therapy Management: Streamlines treatment processes for pharmaceutical companies, offering full visibility into patient treatment. Salesforce Genie for Healthcare: Integrates real-time clinical and non-clinical data to create comprehensive patient profiles. AI-Supported Health Timeline: Enhances navigation and accessibility of patient records and journeys through AI. Home Health: Automates intake and scheduling for in-home treatment, optimizing patient preferences. Data Cloud for Healthcare: Connects clinical and non-clinical patient data from multiple sources into a real-time patient profile. MuleSoft Direct for Health Cloud: Provides out-of-the-box connectors to access EHR data, facilitating smoother integration. Tableau Accelerators for Health Cloud: Offers ready-to-use dashboards for various use cases, empowering teams with data-driven insights. Integration With MuleSoft Salesforce Health seamlessly integrates with MuleSoft, enabling organizations to connect with existing EHRs, billing systems, and healthcare applications. MuleSoft’s Anypoint Platform provides pre-built connectors and APIs to simplify integration and unlock the full potential of healthcare data. Salesforce Health Cloud is not only a powerful platform for healthcare organizations but also a catalyst for positive change in patient care and operational efficiency. By leveraging HC’s capabilities, healthcare organizations can deliver exceptional patient experiences, streamline processes, and ensure data security and compliance. With continuous integration and innovation within the Salesforce ecosystem, Health Cloud remains positioned to drive transformative change in the healthcare industry, addressing challenges and paving the way for a brighter future in healthcare. Considering Salesforce Health Cloud for your practice? Contact Tectonic today. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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May 4, 2023in Data, Mulesoft, Salesforce, Salesforce Health Cloud, Technology
MuleSoft Robotic Process Automation
03Mar

MuleSoft Robotic Process Automation

MuleSoft Robotic Process Automation (RPA) MuleSoft Robotic Process Automation (RPA) empowers organizations to automate business processes and tasks using bots, streamlining operations and minimizing human errors. Fully integrated with Salesforce Clouds, MuleSoft RPA enables admins, business teams, and developers to leverage robotic process automation technology, facilitating end-to-end workflow automation. Key Features and Capabilities Benefits of MuleSoft RPA Common Use Cases MuleSoft RPA Development Lifecycle Comprehensive Applications for Managing the Development Lifecycle Installation and Comparison Enhanced Efficiency and Productivity By automating data extraction and entry, reducing errors, and improving productivity, MuleSoft RPA significantly enhances operational efficiency. This allows human operators to focus on more complex and strategic tasks, driving overall organizational success. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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March 3, 2023in Mulesoft
Salesforce Manufacturing Cloud
29Apr

Salesforce for Manufacturing and Salesforce Manufacturing Cloud

What is Salesforce for Manufacturing? Salesforce Manufacturing Cloud is a tailored CRM solution designed specifically for enterprise-level manufacturing companies. It offers out-of-the-box functionality with key features including demand and production forecasting, along with sales agreements. The platform aims to transform customer operations in manufacturing through the integration of Data, AI, CRM, and Trust. How Manufacturers Use Salesforce Manufacturing companies utilizing the Salesforce platform typically leverage it for managing various aspects directly from the platform. These include sales, customer service, partner and channel portals, marketing, and e-commerce. In some cases, certain applications may also integrate with third-party systems. What’s Included With Salesforce Manufacturing Cloud? Manufacturing Cloud encompasses various components to manage the complete business cycle, from customer inquiry to order visibility and demand forecasting accuracy. Key components include Rebate Management, Revenue Cloud, B2B Commerce, CRM Analytics, Slack, and MuleSoft Anypoint Platform. Salesforce Service Capabilities for Manufacturing Salesforce Field Service Expand Salesforce Field Service service offerings with warranty management, aftermarket parts programs, and predictive maintenance services. Channel Partner Visibility and Engagement Connecting Sales and Operations with Manufacturing Cloud Manufacturing Cloud helps connect sales and operations, driving forecast accuracy and visibility across the ecosystem. It includes components such as Experience Cloud, CRM Analytics, Rebate Management, Loyalty Management, Revenue Cloud, B2B Commerce, Marketing Cloud, Slack, and MuleSoft Anypoint Platform. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Service Cloud with AI-Driven Intelligence Salesforce Enhances Service Cloud with AI-Driven Intelligence Engine Data science and analytics are rapidly becoming standard features in enterprise applications, Read more

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April 29, 2022in Mulesoft, Salesforce, Salesforce Implementation Services, Salesforce Manufacturing Automotive Energy, Salesforce Manufacturing Cloud, Salesforce Optimization
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