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Agentforce Custom AI Agents

Salesforce Introduces Agentforce: A New AI Platform to Build Custom Digital Agents Salesforce has unveiled Agentforce, its latest AI platform designed to help companies build and deploy intelligent digital agents to automate a wide range of tasks. Building on Salesforce’s generative AI advancements, Agentforce integrates seamlessly with its existing tools, enabling businesses to enhance efficiency and decision-making through automation. Agentforce Custom AI Agents. With applications like generating reports from sales data, summarizing Slack conversations, and routing emails to the appropriate departments, Agentforce offers businesses unprecedented flexibility in automating routine processes. The Problem Agentforce Solves Salesforce’s journey in AI began in 2016 with the launch of Einstein, a suite of AI tools for its CRM software. While Einstein automated some tasks, its capabilities were largely predefined and lacked the flexibility to handle complex, dynamic scenarios. The rapid evolution of generative AI opened new doors for improving natural language understanding and decision-making. This led to innovations like Einstein GPT and later Einstein Copilot, which laid the foundation for Agentforce. With Agentforce, businesses can now create prebuilt or fully customizable agents that adapt to unique business needs. Agentforce Custom AI Agents “We recognized that our customers want to extend the agents we provide or build their own,” said Tyler Carlson, Salesforce’s Vice President of Business Development. How Agentforce Works At the heart of Agentforce is the Atlas Reasoning Engine, a proprietary technology developed by Salesforce. It leverages advanced techniques like ReAct prompting, which allows AI agents to break down problems into steps, reason through them, and iteratively refine their actions until they meet user expectations. Key Features: Ensuring Security and Compliance Given the potential risks of integrating third-party LLMs, Salesforce has implemented robust safeguards, including: AI in Action: Real-World Applications One notable use case of Agentforce is its collaboration with Workday to develop an AI Employee Service Agent. This agent helps employees find answers to HR-related questions using a company’s internal policies and documents. Another example involves agents autonomously managing general email inboxes by analyzing message intent and forwarding emails to relevant teams. “These agents are not monolithic or tied to a single LLM,” Carlson explained. “Their versatility lies in combining different models and technologies for better outcomes.” Measuring Success Salesforce gauges Agentforce’s success through client outcomes and platform adoption. For example, some users report that Agentforce resolves up to 90% of customer inquiries autonomously. Looking ahead, Salesforce aims to expand the Agentforce ecosystem significantly. “By next year, we want thousands of agent skills and topics available for customers to leverage,” Carlson added. A Platform for the Future of AI Agentforce represents Salesforce’s vision of creating autonomous AI agents that empower businesses to work smarter, faster, and more efficiently. With tools like Agentbuilder and integrations across its ecosystem, Salesforce is positioning Agentforce as a cornerstone of AI-led innovation, helping businesses stay ahead in a rapidly evolving technological landscape. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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November 29, 2024in Agentforce Platform, AI Tools, Data, Generative AI, Google, Salesforce, Technology0 Comments
Life of a Salesforce Admin in the AI Era
18Oct

Life of a Salesforce Admin in the AI Era

The life of Salesforce admins is rapidly evolving as artificial intelligence (AI) becomes integral to business operations. Let’s examine the Life of a Salesforce Admin in the AI Era. By 2025, the Salesforce admin’s role will expand beyond managing CRM systems to include leveraging AI tools to enhance efficiency, boost productivity, and maintain security. While this future offers exciting opportunities, it also comes with new responsibilities that require admins to adapt and learn. So, what will Salesforce admins need to succeed in this AI-driven landscape? The Salesforce Admin’s Role in 2025 In 2025, Salesforce admins will be at the forefront of digital transformation, helping organizations harness the full potential of the Salesforce ecosystem and AI-powered tools. These AI tools will automate processes, predict trends, and improve overall efficiency. Many professionals are already enrolling in Salesforce Administrator courses focused on AI and automation, equipping them with the essential skills to thrive in this new era. Key Responsibilities in Life of a Salesforce Admin in the AI Era 1. AI Integration and Optimization Admins will be responsible for integrating AI tools like Salesforce Einstein AI into workflows, ensuring they’re properly configured and tailored to the organization’s needs. Core tasks include: 2. Automating Processes with AI AI will revolutionize automation, making complex workflows more efficient. Admins will need to: 3. Data Management and Predictive Analytics Admins will leverage AI to manage data and generate predictive insights. Key responsibilities include: 4. Enhancing Security and Compliance AI-powered security tools will help admins proactively protect systems. Responsibilities include: 5. Supporting AI-Driven Customer Experiences Admins will deploy AI tools that enhance customer interactions. Their responsibilities include: 6. Continuous Learning and Upskilling As AI evolves, so too must Salesforce admins. Key learning areas include: 7. Collaboration with Cross-Functional Teams Admins will work closely with IT, marketing, and sales teams to deploy AI solutions organization-wide. Their collaborative efforts will include: Skills Required for Future Salesforce Admins 1. AI and Machine Learning Proficiency Admins will need to understand how AI models like Einstein AI function and how to deploy them. While not requiring full data science expertise, a solid grasp of AI concepts—such as predictive analytics and machine learning—will be essential. 2. Advanced Data Management and Analysis Managing large datasets and ensuring data accuracy will be critical as admins work with AI tools. Proficiency in data modeling, SQL, SOQL, and ETL processes will be vital for handling AI-powered data management. 3. Automation and Process Optimization AI-enhanced automation will become a key responsibility. Admins must master tools like Salesforce Flow and Einstein Automate to build intelligent workflows and ensure smooth process automation. 4. Security and Compliance Expertise With AI-driven security protocols, admins will need to stay updated on data privacy regulations and deploy tools that ensure compliance and prevent data breaches. 5. Collaboration and Leadership Admins will lead the implementation of AI tools across departments, requiring strong collaboration and leadership skills to align AI-driven solutions with business objectives. Advanced Certifications for AI-Era Admins To stay competitive, Salesforce admins will need to pursue advanced certifications. Key certifications include: Tectonic’s Thoughts The Salesforce admin role is transforming as AI becomes an essential part of the platform. By mastering AI tools, optimizing processes, ensuring security, and continuously upskilling, Salesforce admins can become pivotal players in driving digital transformation. The future is bright for those who embrace the AI-powered Salesforce landscape and position themselves at the forefront of innovation. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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October 18, 2024in AI Tools, Artificial Intelligence, Data, Salesforce, Salesforce Einstein
Salesforce on AI
18Aug

Salesforce on AI

Marketing success hinges on delivering consistent, timely, and engaging content. According to the Salesforce State of Marketing report, 78% of high-performing marketers identify data as their most critical asset for creating cohesive customer journeys. Yet, only 49% report having a unified view of customer data sources. This disconnect highlights a significant challenge many marketing teams face in effectively leveraging their data. For organizations already invested in Salesforce, incorporating AI-driven business intelligence (BI) tools offers numerous benefits. These include reduced time to deliver insights, enhanced automation, increased innovation, improved agility, and cost savings. However, realizing these benefits depends on having high-quality data and robust data strategies. This insight explores AI-driven BI from a Salesforce perspective, highlighting its benefits, applications, and future trends. By understanding the potential of AI in BI, organizations can better harness their data to drive success and innovation. The Role of AI in Business Intelligence Integrating AI into BI systems elevates data analysis by offering deeper insights and predictive capabilities. Here’s how AI enhances BI: These examples demonstrate AI’s ability to improve BI systems by enhancing data accuracy, providing real-time insights, and improving forecasting. Salesforce’s AI Capabilities in BI Salesforce’s AI capabilities in BI are embodied in the versatile tool, Salesforce Einstein. Easily integrated with BI, Einstein automates tasks and delivers personalized insights. Companies using Einstein have reported a 20% increase in sales productivity. Here’s how Einstein can be utilized in various scenarios: These examples illustrate how Salesforce’s AI tools, particularly Einstein, can transform BI by automating routine tasks and delivering personalized insights, ultimately driving customer satisfaction and business growth. Future Trends in AI and BI The future of AI and BI promises even more advanced capabilities and innovations. As AI evolves, so too will the tools for BI. Here are some trends expected to emerge in the near future: These trends show that AI and BI are evolving rapidly. Companies that stay ahead of these developments will be well-positioned to leverage AI for greater innovation and efficiency. Next Steps AI-powered BI, especially with Salesforce, is transforming how businesses operate by providing deeper insights and better decision-making capabilities. To stay competitive and foster innovation, organizations must embrace AI. The quest is no longer just to be data-driven. It is to be data-decisioned. Here are some actionable steps: By taking these steps, businesses can fully leverage AI-driven BI and maintain a competitive edge in the fast-evolving digital playinf field of AI. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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August 18, 2024in Salesforce Einstein
Salesforce Einstein Features
13Apr

Salesforce Einstein Features

Salesforce Einstein Discover the power of the #1 AI for CRM with Einstein. Built into the Salesforce Platform, Einstein uses powerful machine learning and large language models to personalize customer interactions and make employees more productive. With Einstein powering the Customer 360, teams can accelerate time to value, predict outcomes, and automatically generate content within the flow of work. Einstein is for everyone, empowering business users, Salesforce Admins and Developers to embed AI into every experience with low code. Salesforce Einstein Features. Einstein Copilot Sales Actions: Sell faster with an AI assistant in the flow of work.Call Exploration: Ask Einstein to synthesize important call information in seconds. Ask Einstein to identify important takeaways and customer sentiment, so you have the context you need to move deals forward.

 Sales Summaries: Summarize records to identify likelihood the deal will close, the competitors involved, key activities, and more. Forecast Guidance: Ask Einstein to inform your forecast and help you identify which deals need your attention. Close Plan: Generate a customized action plan personalized to your customer and sales process. Increase conversion rates with step-by-step guidance and milestones grounded in CRM data. Salesforce Einstein Features Sales Generative AI features: ° Knowledge Creation: ° Search Answers for Agents and Customers: Einstein Copilot Service Actions: Streamline service operations by drafting Knowledge articles and surfacing answers, grounded in knowledge, to the most commonly asked questions. Summarize support interactions to save agent time and formalize institutional knowledge. Surface generated answers to agents’ & customers’ questions that are grounded in your trusted Knowledge base directly into your search page. Search Answers for Agents is included in the Einstein for Service Add-on SKU and Search Answers for Customers is included in the Einstein 1 Service Edition.
Empower agents to deliver more personalized service and reach resolutions faster with an AI assistant built into the flow of work. You can leverage out-of-the-box actions like summarize conversations or answer questions with Knowledge or you can build custom actions to fit your unique business needs. Service Salesforce Einstein Features This Release Einstein CopilotSell faster with an AI assistant. No data requirements
Included in Einstein 1 Sales Edition.hEinstein Copilot: Sales ActionsSell faster with an AI assistant.No data requirements. 
 Call explorer and meeting follow-up requires Einstein Conversation Insights.
Included in Einstein 1 Sales Edition. Generative AIBoost productivity by automating time-consuming tasks.No data requirements. 
 Call summaries and call explorer requires Einstein Conversation Insights.
Included in Einstein 1 Sales Edition. Einstein will use a global model until enough data is available for a local model. For a local model: ≥1,000 lead records created and ≥120 of those converted in the last 6 monthsEinstein Automated Contacts Automatically add new
contacts & events to your CRM≥ 30 business accounts. If you use Person Accounts, >= 50 percent of accounts must be business accounts Einstein Recommended ConnectionsGet insights about your teams network to see who knows your customers and can help out ona deal ≥ 2 users to be connected to Einstein Activity Capture
and Inbox (5 preferred) Einstein Forecasting Easily predict sales forecasts inside
of Salesforce Collaborative Forecasting enabled; use a standard fiscal year; measure forecasts by opportunity revenue; forecast hierarchy must include at least one forecasting enabled user who reports to a forecast manager; opportunities must be in Salesforce ≥ 24 months;Einstein Email Insights Prioritize your inbox with actionable intelligence Einstein Activity Capture enabledEinstein Activity Metiics (Activity 360) Get insight into the activities you enter
manually and automatically from Einstein
Activity Capture Einstein Activity Capture enabled Sales Analytics Get insights into the most common sales KPIs No data requirements. User specific requirements like browser and device apply Einstein Conveisation Insights Gain actionable insights from your sales calls with conversational intelligenceCall or video recordings from Lightning Dialer, Service Cloud Voice, Zoom and other supported CTI audio and video partners.Buyer Assistant Replace web-to-lead forms with real-time conversations. No data requirements – Sales Cloud UE or Sales Engagement. Einstein Opportunity ScoringEinstein Activity CaptuiePrioritize the opportunities most likely to convertAutomatically capture data & add to your CRMEinstein will use a global model until enough data is available for a local model. For a local model: ≥ 200 closed won and ≥ 200 closed lost opportunities in the last 2 years, each with a lifespan of at least 2 days≥ 30 accounts, contacts, or leads; Requires Gmail, Microsoft Exchange 2019, 2016, or 2013 Einstein Relationship Insights Speed prospecting with AI that researches for you. No data requirements. Einstein Next Best Action Deliver optimal recommendations at the point of maximumimpactNo data requirements. User specific requirements like browser and device apply Sales AIGenerate emails, prioritize leads & opportunities most likely to convert, uncover pipeline trends, predict sales forecasts, automate data capture, and more with Einstein for Sales. Generative AIPrompt BuilderEinstein Lead ScoringEinstein Opportunity ScoringEinstein Activity CaptureEinstein Automated ContactsEinstein Recommended ConnectionsEinstein ForecastingEinstein Email InsightsEinstein Activity Metrics (Activity 360)Sales AnalyticsEinstein Conversation InsightsBuyer Assistant Sales AIGenerative AI: 
Feature Why is it so Great? What do I need? Automate common questions and business processes to solve customer requests fasterBoost productivity by auto-generating service replies, summarizing conversations during escalations andtransfers or closed interactions, drafting knowledge articles, and surfacing relevant answers grounded inknowledge for agents’ and customers’ commonly asked questions. Deliver optimal recommendations at the point of maximum impactEliminate the guesswork with AI-powered recommendations for everyoneDecrease time spent on manual data entry for incoming cases and improve case field accuracy and completionAutomate case triage and solve customer requests fasterDecrease time spent selecting field values needed to close a case with chat conversations and improved field accuracySurface the best articles in real time to solve any customer’s questionEliminate time spent typing responses to the most common customer questionsGet insights into contact center operations, understand customers, and deliver enhanced customerexperiencesChat or Messaging channels, minimum of 20 examples for most languagesNo data requirements. User specific requirements like browser and device apply Make sure that your dataset has the minimum records to build a successful recommendation. Recipient Records need a minimum of 100 records,Recommended Item Records need a minimum of 10 records, andPositive Interaction Examples need a minimum of 400 records

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April 13, 2024in Generative AI, Salesforce Einstein, Snowflake
Salesforce Einstein Copilot
13Apr

Salesforce Einstein AI

Salesforce Artificial Intelligence: Salesforce AI provides a reliable and scalable AI experience embedded in the foundation of their Einstein Platform. Leverage Salesforce’s AI capabilities within your customer data to create tailored, predictive, and generative AI solutions that cater to your diverse business requirements securely. Integrate conversational AI seamlessly into any workflow, user interface, department, or industry with Einstein. Salesforce Einstein AI is artificial intelligence for the CRM. Is Salesforce Einstein an AI? Salesforce Einstein is a comprehensive suite of CRM AI technologies designed to facilitate personalized and predictive experiences, enhancing the professionalism and appeal of your company. Since its inception in 2016, it has stood at the forefront of AI technology within the CRM domain. Is Einstein GPT available in Salesforce? Introduced at TrailblazerDX 2023, Salesforce unveiled Einstein GPT to provide auto-generated AI content directly within the Salesforce platform. Einstein GPT finds applications in Slack, sales, service, marketing, commerce, and app development, presenting numerous use cases. Salesforce’s Venture into AI: In 2016, Salesforce embraced artificial intelligence (AI) with the announcement of Salesforce Einstein. Rather than a standalone product, Einstein serves as a technology layer intricately woven into the Salesforce Lightning platform and various cloud products, addressing complex organizational structures, growing databases, and heightened customer expectations. Sales AI: Customer Service AI: Marketing AI: Commerce AI: Einstein Copilot: Einstein Copilot is a trusted generative-AI powered assistant seamlessly integrated into every Salesforce application. Whether employee-facing or customer-facing, Einstein Copilot automates tasks based on pre-built skills, utilizing prompts, APIs, Apex, and more to customize your own AI assistant. Driving Productivity with Einstein: Utilize Salesforce Einstein to drive productivity and personalization across the Customer 360. Create and deploy assistive AI experiences natively in Salesforce, allowing customers and employees to interact directly with Einstein for faster issue resolution and smarter work practices. Einstein GPT vs. ChatGPT: Differentiating between Einstein GPT and ChatGPT revolves around their specialization and versatility. Einstein GPT excels in specific areas, akin to a specialized sprinter, while ChatGPT, like a decathlete, demonstrates proficiency across various tasks. Einstein for Sales – Key Features: Einstein for Service – Key Features: Einstein for Marketing – Key Features: This comprehensive overview provides insights into the diverse functionalities of Salesforce Einstein across sales, service, and marketing, offering a range of AI-powered features tailored to specific business needs. Content updated August, 2023. Like2 Related Posts Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more 50 Advantages of Salesforce Sales Cloud According to the Salesforce 2017 State of Service report, 85% of executives with service oversight identify customer service as a Read more CRM Cloud Salesforce What is a CRM Cloud Salesforce? Salesforce Service Cloud is a customer relationship management (CRM) platform for Salesforce clients to Read more Salesforce’s Quest for AI for the Masses The software engine, Optimus Prime (not to be confused with the Autobot leader), originated in a basement beneath a West Read more

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April 13, 2022in Einstein 1 Platform
Salesforce Einstein Automate Explained
07Jan

Salesforce Einstein Automate Explained

Introducing Einstein Automate, a comprehensive workflow automation solution by Salesforce, empowering individuals and businesses to boost productivity. With AI-infused bots, flows, and components, the new Flow Orchestrator transforms intricate processes into dynamic, industry-relevant experiences. Moreover, the new MuleSoft Composer for Salesforce enables every member of an organization to seamlessly integrate data from multiple systems into Salesforce, without the need for writing code. Leveraging pre-built resources from AppExchange and OmniStudio further accelerates the implementation of automation initiatives. Recognizing the digital imperative faced by organizations today, Einstein Automate offers automation capabilities tailored for every business function and industry. This solution enables individuals across companies to construct intelligent workflows and integrate data across systems effortlessly, using clicks instead of code. The Flow Orchestrator, a low-code workflow development tool, empowers users to compose workflows automating complex, multi-user processes and approvals. AI-generated next steps and recommendations expedite projects and processes, identifying bottlenecks and streamlining operations. Discover over 700 automation solutions on the new Einstein Automate collection page on Salesforce AppExchange, including solutions for robotic process automation (RPA), Einstein Bots, Flow Templates, Actions and Components, MuleSoft Connectors, Process Libraries, and partner solutions. These pre-built solutions allow organizations to implement automation quickly, without the need to build from scratch. OmniStudio provides businesses with no-code tools and pre-built guided experiences to deliver digital-first and industry-specific experiences to customers across multiple devices and channels. With features like dynamic, guided screen flows and the ability to gather data from any document, image, or legacy system, OmniStudio enhances user experience and boosts productivity. Einstein Next Best Action automatically presents recommendations and flow actions to users, while Einstein Recommendation Builder enables personalized recommendations. With updates across various features like Article Answers, External Services, and Model Sharing, Salesforce continues to enhance the capabilities of its automation tools, ensuring seamless integration and improved efficiency across the platform. Content updated August 2023. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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January 7, 2021in Einstein 1 Platform, Mulesoft, Salesforce, Salesforce Einstein, Salesforce Implementation Services
Salesforce Einstein and Einstein Automate
04Dec

Say Hello to Einstein Automate

Einstein Automate is a robust end-to-end automation solution within Salesforce, offering increased productivity benefits for individuals, account executives, and businesses alike. A central element, Salesforce Flow, transforms business processes by facilitating seamless interactions for both customers and employees. The incorporation of Flow Builder ensures the creation of automated business processes is both easy and efficient, enabling streamlined enterprise-scale automation from testing to monitoring. With low to no code potential. Salesforce Flow distinguishes itself with user-friendly features, employing easy-to-use visual elements and reusable building blocks. Combined with Automate, enables the creation of large-scale automations within Salesforce. The solution bridges disconnected systems and integrates siloed data sources into a cohesive workflow, leading to improved customer experiences and enhanced business agility through guided interactions for the sales team. Sales reps are engaged in non-selling activities up to 66% of the work day. That’s totally no bueno. Get them back on track and shorten sales cycles with Einstein Automate. The introduction of Einstein Automate from Salesforce brings notable benefits. Studies reveal that automating manual processes with tools like Salesforce Flow and Automate saves employees four hours per week, enabling a shift of focus toward higher-value, deal closing tasks. Einstein Automate facilitates the automation of repetitive tasks, provides self-service portals, guides employee workflows, and activates intelligent recommendations for next-best actions on leads and accounts. The platform offers reusable building blocks, including logic, data, action, and screen components, which can be employed to construct business logic. Automate enables the creation of workflows across Salesforce and external systems, utilizing platform events, External Services, and MuleSoft. Screen flows can be designed to guide user interactions and collect user inputs. Einstein Automate streamlines process lifecycle management, encompassing low-code debugging, troubleshooting, performance monitoring, and usage analysis. Businesses can benefit from pre-built automation components and configure industry best practices through Salesforce’s AppExchange of pre-built solutions. One great feature is Einstein Automated Contacts. As a comprehensive add-on solution for Salesforce, Einstein Automate empowers businesses to improve productivity, efficiency, and customer experiences by seamlessly automating manual processes. For a deeper understanding of how Salesforce’s Einstein Automate and Flow can optimize your Salesforce instance, connect with Tectonic. We predict there are great things on the Salesforce road map for Einstein Automate and Flow. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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December 4, 2020in Einstein 1 Platform, Mulesoft

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