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Salesforce Service Cloud Einstein

Salesforce Service Cloud Einstein

Einstein for Service is a robust suite of time-saving Artificial Intelligence features designed to empower agents in delivering exceptional customer service experiences. Salesforce Service Cloud Einstein-learn more. Customer service has evolved from being a cost center to a growth driver, and leading companies are prioritizing customer service to increase brand loyalty.  In Service Cloud Einstein,

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Salesforce Einstein

Connect Salesforce to an External API with No Code

Effortlessly establish seamless integration between your Salesforce org and an external API, all without writing a single line of code. Harness the capabilities of declarative tools in conjunction with OpenAPI specifications to define the functionality of the external API. Connect Salesforce to an external API for increased productivity. External Services will autonomously generate invocable actions

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Salesforce Service Cloud Voice

Salesforce Service Cloud Voice Explained

At times, communication is more convenient over the phone. Your customers know that.  And they expect you to know it too.  Salesforce Service Cloud Voice enables agents to handle calls, address customer concerns, and make outbound calls directly from the Service Console. This feature allows companies to efficiently manage customer phone interactions within the Salesforce

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