Salesforce Is a Wild Mustang in the AI Race In the bustling world of artificial intelligence, Salesforce Inc. has emerged as an unsurpassed and true leader. “Salesforce?” one might wonder. The company known for its customer relationship management software? How can it be an AI leader if it is only focused on each department or
Why Integrating SMS with Salesforce Transforms Business Communication Effective communication is crucial in today’s fast-paced business environment. A company’s success often hinges on its ability to interact seamlessly with customers—whether through personalized service, timely updates, or the latest product offerings. Choose Salesforce for SMS. Today’s customers demand a seamless, omnichannel experience that goes beyond traditional
Salesforce to Acquire Zoomin: Enhancing AI Capabilities with Unstructured Data Salesforce, the world’s leading AI CRM, has signed a definitive agreement to acquire Zoomin, a top data management provider specializing in unstructured data. This acquisition is a pivotal move that will strengthen Salesforce’s Data Cloud, empowering AI agents with more personalized, context-aware capabilities. With Zoomin’s
From Science Fiction to Reality: AI’s Game-Changing Role in Service and Sales AI for service and sales has reached a critical tipping point, driving rapid innovation. At Dreamforce in San Francisco, hosted by Salesforce we explored how Salesforce clients are leveraging CRM, Data Cloud, and AI to extract real business value from their Salesforce investments.
AI democratization empowers non-experts by placing AI tools in the hands of everyday users, enabling them to harness the technology’s potential without requiring specialized technical skills. Today, IT leaders are increasingly focused on expanding AI’s benefits across the enterprise. The growing number of AI-based tools is making this more achievable. In some respects, democratization extends
The Salesforce Certified AI Associate certification is a professional credential that demonstrates your knowledge of artificial intelligence (AI) and its application within Salesforce platforms. This certification is perfect for individuals aiming to enhance their ability to use AI to drive business outcomes. Key topics covered in the certification include: Trailblazer Trailhead for Salesforce Certified AI
Data plays a pivotal role in machine learning (ML) and artificial intelligence (AI). Tasks such as recognition, decision-making, and prediction rely on knowledge acquired through training. Much like a parent teaches their child to distinguish between a cat and a bird, or an executive learns to identify business risks hidden within detailed quarterly reports, ML
Agentforce is how humans with AI drive customer success together, equips organizations with autonomous agents that boost scale, efficiency, and satisfaction across service, sales, marketing, commerce, and more New Agentforce Atlas Reasoning Engine autonomously analyzes data, makes decisions, and completes tasks, providing reliable and accurate results With Agentforce, any organization can build, customize, and deploy
The fundamental capabilities of collaboration platforms have remained largely unchanged since the pandemic began. These platforms typically offer video conferencing, desktop sharing, and text chat, creating a virtual approximation of in-person meetings. While this setup effectively allows teams to collaborate across distances, it raises the question: Is this all there is to the collaboration experience?
Workday Expands AI Across HR and Finance Platforms with ‘Illuminate’ Workday is significantly enhancing its AI capabilities within its HR and finance platforms through a new set of updates called Illuminate. These updates aim to improve automation and increase productivity by embedding AI more broadly across various HR processes. From routine tasks like content generation
Navigating the AI-Powered Contact Center Landscape: A Roadmap for Success With thousands of solutions in the contact center ecosystem, each claiming to offer “AI-powered, next-generation technology,” it’s easy to feel overwhelmed. Many of these claims are valid, as AI and machine learning are transforming contact centers and improving customer experiences. But with so many options
Collaborative Business Intelligence: Connecting Data and Teams In today’s data-driven world, the ability to interact with business intelligence (BI) tools is essential for making informed decisions. Collaborative business intelligence (BI), also known as social BI, allows users to engage with their organization’s data and communicate with data experts through the same platforms where they already
HOLMDEL, N.J., Sept. 18, 2024 /PRNewswire/ — Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), is one of the first contact center providers to join Salesforce’s Bring Your Own Channel for Contact Center as a Service (BYOC for CCaaS) pilot program. With BYOC for CCaaS, Vonage Premier for Salesforce Service
Salesforce Expands Access to Free AI Training to Address Global Skills Gap SAN FRANCISCO — September 18, 2024 – Salesforce (NYSE: CRM), the #1 AI-powered CRM, has announced a significant expansion of its AI skilling initiatives. Starting today, Salesforce will offer its premium AI courses and certifications free of charge to anyone via its online
XM Software Providers Set to Replace Point Solutions with Multifunction Suites By 2028, Enterprises Will Transition to Comprehensive CXM Solutions, According to New ISG Research According to new research from Information Services Group (ISG) (Nasdaq: III), companies are expected to shift from various customer experience (CX) point solutions to comprehensive, cross-functional suites by 2028. This
