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Is Your LLM Agent Enterprise-Ready?

Is Your LLM Agent Enterprise-Ready?

Customer Relationship Management (CRM) systems are the backbone of modern business operations, orchestrating customer interactions, data management, and process automation. As businesses embrace advanced AI, the potential for transformative growth is clear—automating workflows, personalizing customer experiences, and enhancing operational efficiency. However, deploying large language model (LLM) agents in CRM systems demands rigorous, real-world evaluations to ensure they meet the complexity and dynamic needs of professional environments.

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Potential of GenAI in Healthcare

Potential of GenAI in Healthcare

Clinicians spend about 28 hours per week on administrative tasks, mainly clinical documentation and communication. Medical and claims staff reported even higher administrative loads, with 34 and 36 hours spent weekly on tasks like documentation, communication, and prior authorization. Many respondents linked these demands directly to burnout, with 77% of claims staff, 81% of medical staff, and 82% of clinicians citing administrative burdens as significant contributors. Additionally, 78% of payer executives and 85% of provider executives noted that administrative work is a key driver of staffing shortages.

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gen z and retail travel

Gen Z and Retail Travel Insights

Is Travel Retail Ready for Gen Z? New Research Highlights Gaps in Alignment The latest research from Swiss-based travel retail agency m1nd-set sheds light on the shopping and travel behaviors of Gen Z—a group poised to become the largest segment of traveling shoppers within the next few years. The findings reveal a pressing need for the travel retail industry to better align its offerings with the unique expectations and values of this influential generation. Gen Z: A Generation with Distinct Values and Habits Peter Mohn, CEO and Owner of m1nd-set, emphasized the importance of prioritizing Gen Z consumers, noting their markedly different behaviors compared to other generations. “Like the focus placed on Millennials and Chinese consumers in recent years, it’s critical to give equal or greater attention to Gen Z. This generation exhibits distinct traits, particularly in their consumer habits, lifestyle preferences, and media consumption,” Mohn said. Key insights from m1nd-set’s research include: How Gen Z is Reshaping Travel and Retail The research highlights how Gen Z is redefining the travel industry by prioritizing experiences that are authentic, eco-conscious, and culturally meaningful over traditional luxury goods and activities. “Gen Zs are reshaping tourism,” Mohn explained, “by focusing on flexible, short-haul travel and unique experiences. They spend a significant portion of their budgets on international travel, favoring local and sustainable options over dining or shopping at home. Cultural experiences resonate far more than nightlife or traditional tourism.” Key data points from m1nd-set’s study include: Challenges in Engaging Gen Z in Travel Retail Despite their growing presence, the research highlights key challenges in converting Gen Z travelers into loyal shoppers in duty-free and travel retail spaces: Opportunities for Travel Retail: Winning Over Gen Z Mohn emphasized the vital role of shop floor sales staff in boosting Gen Z conversion rates, noting that interactions with staff positively influence purchase decisions for over 70% of Gen Z shoppers who engage with them. To capture the attention of this discerning generation, m1nd-set recommends that travel retail businesses: A Generation of Growing Influence By 2030, Gen Z and their successors, Gen Alpha, are expected to spend three times as much as all other generations combined. Currently, Gen Z already wields a staggering $200 billion in spending power, solidifying their position as a key demographic for travel retail. However, to fully tap into this potential, the industry must evolve quickly to meet the demands of this purpose-driven, tech-savvy, and sustainability-focused generation. As Mohn concluded, “Travel retail must become more than just a place to shop—it should be an engaging, socially conscious destination that resonates deeply with Gen Z values.” Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more Top Ten Reasons Why Tectonic Loves the Cloud The Cloud is Good for Everyone – Why Tectonic loves the cloud You don’t need to worry about tracking licenses. Read more

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Tools to Liberate Salesforce Data

Salesforce Chose a Human-First Approach to Promote AI

Why Salesforce Chose a Human-First Approach to Promote AI Salesforce won Gold in the Use of GenAI category at The Drum Awards for Advertising by creatively addressing AI-related concerns while demonstrating the power of responsible AI adoption. Here’s a look at the award-winning campaign. Salesforce Chose a Human-First Approach to Promote AI. The Challenge The rapid adoption of AI last year triggered widespread anxiety. Many professionals felt their jobs were at risk, and concerns grew over AI’s trustworthiness, ethical implications, and potential to replace human talent. Businesses needed to address this apprehension while showcasing the transformative potential of AI in a responsible manner. The Strategy Amid the rising uncertainty, Salesforce saw an opportunity to lead the conversation by aligning the campaign with one of its core values: innovation. Rather than positioning AI as an independent solution, Salesforce sought to show that its true power lies in the hands of creative humans who apply it thoughtfully. The campaign aimed to demonstrate that AI isn’t inherently good or bad—it’s a tool, and its impact depends on how it’s used. Salesforce’s creative and production teams integrated generative AI as an assistant, ensuring that AI enhanced human creativity rather than replacing it. This approach positioned Salesforce as a leader in responsible AI adoption, both within the creative industry and across broader business applications. The Campaign Execution Salesforce embraced a “walk the walk” approach to responsible AI by using generative AI tools to assist, not replace, its human creatives. The result was a campaign that resonated deeply with Salesforce’s target audience of business decision-makers, sparking conversations around trust and innovation. The Results The Ask More of AI campaign achieved exceptional outcomes across various metrics: Salesforce Chose a Human-First Approach to Promote AI By adopting a balanced approach—leveraging AI to enhance human creativity without replacing it—Salesforce successfully addressed AI-related fears while positioning itself as a trusted innovator. The campaign not only elevated Salesforce’s brand but also set a benchmark for responsible AI use in marketing. Through “Ask More of AI,” Salesforce demonstrated that trust and purpose are the cornerstones of unlocking AI’s potential. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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AI Energy Solution

AI Energy Solution

Could the AI Energy Solution Make AI Unstoppable? The Rise of Brain-Based AI In 2002, Jason Padgett, a furniture salesman from Tacoma, Washington, experienced a life-altering transformation after a traumatic brain injury. Following a violent assault, Padgett began to perceive the world through intricate patterns of geometry and fractals, developing a profound, intuitive grasp of advanced mathematical concepts—despite no formal education in the subject. His extraordinary abilities, emerging from the brain’s adaptation to injury, revealed an essential truth: the human brain’s remarkable capacity for resilience and reorganization. This phenomenon underscores the brain’s reliance on inhibition, a critical mechanism that silences or separates neural processes to conserve energy, clarify signals, and enable complex cognition. Researcher Iain McGilchrist highlights that this ability to step back from immediate stimuli fosters reflection and thoughtful action. Yet this foundational trait—key to the brain’s efficiency and adaptability—is absent from today’s dominant AI models. Current AI systems, like Transformers powering tools such as ChatGPT, lack inhibition. These models rely on probabilistic predictions derived from massive datasets, resulting in inefficiencies and an inability to learn independently. However, the rise of brain-based AI seeks to emulate aspects of inhibition, creating systems that are not only more energy-efficient but also capable of learning from real-world, primary data without constant retraining. The AI Energy Problem Today’s AI landscape is dominated by Transformer models, known for their ability to process vast amounts of secondary data, such as scraped text, images, and videos. While these models have propelled significant advancements, their insatiable demand for computational power has exposed critical flaws. As energy costs rise and infrastructure investment balloons, the industry is beginning to reevaluate its reliance on Transformer models. This shift has sparked interest in brain-inspired AI, which promises sustainable solutions through decentralized, self-learning systems that mimic human cognitive efficiency. What Brain-Based AI Solves Brain-inspired models aim to address three fundamental challenges with current AI systems: The human brain’s ability to build cohesive perceptions from fragmented inputs—like stitching together a clear visual image from saccades and peripheral signals—serves as a blueprint for these models, demonstrating how advanced functionality can emerge from minimal energy expenditure. The Secret to Brain Efficiency: A Thousand Brains Jeff Hawkins, the creator of the Palm Pilot, has dedicated decades to understanding the brain’s neocortex and its potential for AI design. His Thousand Brains Theory of Intelligence posits that the neocortex operates through a universal algorithm, with approximately 150,000 cortical columns functioning as independent processors. These columns identify patterns, sequences, and spatial representations, collaborating to form a cohesive perception of the world. Hawkins’ brain-inspired approach challenges traditional AI paradigms by emphasizing predictive coding and distributed processing, reducing energy demands while enabling real-time learning. Unlike Transformers, which centralize control, brain-based AI uses localized decision-making, creating a more scalable and adaptive system. Is AI in a Bubble? Despite immense investment in AI, the market’s focus remains heavily skewed toward infrastructure rather than applications. NVIDIA’s data centers alone generate 5 billion in annualized revenue, while major AI applications collectively bring in just billion. This imbalance has led to concerns about an AI bubble, reminiscent of the early 2000s dot-com and telecom busts, where overinvestment in infrastructure outpaced actual demand. The sustainability of current AI investments hinges on the viability of new models like brain-based AI. If these systems gain widespread adoption within the next decade, today’s energy-intensive Transformer models may become obsolete, signaling a profound market correction. Controlling Brain-Based AI: A Philosophical Divide The rise of brain-based AI introduces not only technical challenges but also philosophical ones. Scholars like Joscha Bach argue for a reductionist approach, constructing intelligence through mathematical models that approximate complex phenomena. Others advocate for holistic designs, warning that purely rational systems may lack the broader perspective needed to navigate ethical and unpredictable scenarios. This philosophical debate mirrors the physical divide in the human brain: one hemisphere excels in reductionist analysis, while the other integrates holistic perspectives. As AI systems grow increasingly complex, the philosophical framework guiding their development will profoundly shape their behavior—and their impact on society. The future of AI lies in balancing efficiency, adaptability, and ethical design. Whether brain-based models succeed in replacing Transformers will depend not only on their technical advantages but also on our ability to guide their evolution responsibly. As AI inches closer to mimicking human intelligence, the stakes have never been higher. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more Top Ten Reasons Why Tectonic Loves the Cloud The Cloud is Good for Everyone – Why Tectonic loves the cloud You don’t need to worry about tracking licenses. Read more

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dynamic filters in reports

Dynamic Filters in Salesforce Reports

Revolutionizing Salesforce Reports with Winter ’25Have you explored the Dynamic Filters in reports introduced in the Winter ’25 release? Gone are the days of creating separate reports every time you need a slightly different view. With Dynamic Filters, you can modify your report filters on the fly—no more starting from scratch! ✅ Save Hours of time.✅ Get tailored insights instantly.✅ Perfect for those “I need this data, but sliced differently” moments in meetings. This feature supercharges your reports with unmatched flexibility and efficiency. It’s a game-changer for Salesforce teams, leaving many wondering, “Why didn’t we have this sooner?” Understanding Dynamic Reports in Salesforce Dynamic reports allow users to adjust filter criteria in real time while running the report, eliminating the need for fixed filter values. With filters like “current user,” “current month,” or “my opportunities,” these reports adapt based on who is running them or the context, providing more relevant insights. Key Features: How to Create Dynamic Reports in Salesforce Here’s how you can set up a dynamic report step by step: Dynamic Dashboards in Salesforce A dynamic dashboard displays data tailored to the specific user viewing it, unlike standard dashboards, which show static data for a specific user or report owner. Benefits of Dynamic Dashboards: How to Create a Dynamic Dashboard Conclusion Dynamic Filters and Dashboards in Salesforce are powerful tools to streamline reporting and boost efficiency. By eliminating the need for static reports and dashboards, they allow for real-time adjustments and personalized data views, making your analytics more actionable and user-friendly. Want to level up your Salesforce reporting game? Dive deeper into the guides for creating dashboards, advanced filters, and leveraging analytics to maximize your Salesforce potential. Whether you’re an admin or a sales leader, these tools will transform how you approach data insights. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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human centered ai

Human-Centered AI

Be the change you want to see in the artificial intelligence world. Or scramble to catch up. Hope Is Not Lost for Human-Centered AIHow designers can lead the charge in creating AI that truly benefits humanity. The rapid proliferation of Artificial Intelligence (AI) brings with it a range of ethical and societal concerns. From inherent biases in datasets to fears of widespread job displacement, these challenges often feel like inevitable trade-offs as AI becomes deeply embedded in our lives. However, hope remains. Human-centered AI—designed to be fair, transparent, and genuinely beneficial—is not only possible but achievable when crafted with intentionality. For UX professionals, this is an opportunity to drive the creation of AI systems that empower rather than overshadow human capabilities. A Quick Note on AI Literacy To make meaningful contributions to AI product development, designers need a foundational understanding of how AI works. While a PhD in machine learning isn’t necessary, being an informed practitioner is essential. Think of learning about AI like learning to invest. At first, it seems daunting—what even is an ETF? But with time, the jargon and processes become familiar. Similarly, while you don’t need to be a machine-learning expert to work with AI, understanding its basics is critical. AI refers broadly to a computer’s ability to mimic human thought, while machine learning (ML)—a subset of AI—enables systems to learn from data. Unlike traditional programming, where explicit instructions are coded line by line, ML models identify patterns within training datasets. These models then function as “black boxes,” generating outputs based on user inputs—though the inner workings are often opaque. Understanding these fundamentals empowers designers to bridge the gap between AI’s technical potential and its real-world application. Design-Led AI Ideally, designers are involved from the very beginning of AI product development—during the discovery phase. Here, we evaluate whether AI is the right solution for a given problem, ensuring user needs drive decisions rather than the allure of flashy tech. Key questions to ground AI solutions in user needs include: Basic AI literacy allows designers to make informed judgments and collaborate effectively with engineers. Engaging early ensures that AI solutions are designed to adapt to users—not the other way around. But what happens when design isn’t brought in until after AI decisions have been made? Design-Guarded AI Even when AI is a foregone conclusion, designers can still shape outcomes by focusing on the two areas where users interact directly with AI: inputs and outputs. Input Design Whether inputs involve transaction data, images, or text prompts, the method of collection must be intuitive and user-friendly. Established design principles, such as affordances, help ensure clarity and simplicity. For example: Frequent user testing ensures input methods align with real workflows and pain points. The result? Streamlined, user-centric experiences that reduce friction and save time. Output Design Designing outputs requires a focus on transparency and mitigating automation bias—the tendency to over-rely on AI. Users must understand that AI is fallible. For instance: AI should act as a collaborator, not an authority. Outputs must empower users to make informed choices while supporting their next steps within a seamless workflow. Ethics Must Take Center Stage No discussion of human-centered AI is complete without addressing ethics. Designers must champion transparency, inclusivity, and fairness throughout the product lifecycle. Questions around bias, privacy, and unintended consequences must be raised early and revisited often. While ethical considerations may sometimes conflict with short-term business goals, prioritizing them is essential for building AI that serves humanity in the long term. These conversations won’t always be easy—but they are necessary. As designers, we have the tools and responsibility to ensure AI remains a force for good. By advocating for human-centered design principles, we can help shape an AI-powered future that enhances human potential rather than undermining it. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more Top Ten Reasons Why Tectonic Loves the Cloud The Cloud is Good for Everyone – Why Tectonic loves the cloud You don’t need to worry about tracking licenses. Read more

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healthcare Can prioritize ai governance

Salesforce Data Governance

Salesforce Data Governance Best Practices Salesforce provides a centralized platform for managing customer relationships, but without proper data governance, the system can quickly become unmanageable. Data governance ensures the accuracy, security, and usability of the vast amounts of information collected, helping teams make better decisions and maximizing the value of Salesforce investments. By establishing robust processes and policies, organizations can maintain clean, compliant, and reliable data. Here’s an overview of data governance in Salesforce, its importance, and strategies to implement it effectively. What Is Data Governance in Salesforce? Data governance in Salesforce refers to the practices that monitor and manage data accuracy, security, and compliance. Proper governance ensures your Salesforce data remains trustworthy and actionable, avoiding issues like errors, duplicates, and regulatory violations. Key Components of Salesforce Data Governance: Strong governance enables organizations to make informed decisions and unlock Salesforce’s full potential. The Impact of Data Governance on Decision-Making Accurate and well-governed data empowers leaders to make strategic, data-driven decisions. With clean and current records, organizations can: Good governance ensures data integrity, leading to smarter decisions and improved business performance. Principles of Effective Salesforce Data Governance Building a strong data governance framework starts with these core principles: 1. Data Ownership Assign clear ownership of datasets to specific individuals, teams, or departments. Owners are accountable for maintaining data quality, ensuring compliance, and resolving issues efficiently. Benefits include: 2. Monitoring and Compliance Conduct regular audits to ensure data accuracy, detect unauthorized access, and maintain compliance with regulations. Tools like Salesforce’s built-in monitoring features or third-party solutions (e.g., Validity DemandTools) can streamline this process. Audit checks should include: Consistent monitoring safeguards sensitive data and avoids costly fines, particularly in heavily regulated industries like healthcare and finance. Steps to Develop a Data Governance Strategy Techniques for Maintaining High-Quality Data High-quality data is the backbone of Salesforce governance. Apply these techniques to ensure your data meets quality standards: Standardizing Data for Better Governance Data standardization ensures consistency across Salesforce records, improving analysis and operational efficiency. Examples include: Leveraging Data Management Tools Data management tools are essential for maintaining data integrity and enhancing governance. Benefits include: By integrating these tools into your Salesforce processes, you can establish a solid foundation for data governance while boosting operational efficiency. Final Thoughts Effective data governance in Salesforce is critical for maintaining data quality, ensuring compliance, and empowering teams to make strategic decisions. By following best practices and leveraging the right tools, organizations can maximize the value of their Salesforce investment and drive long-term success. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Value-Based Care Technologies

Value-Based Care Technologies

Essential Technologies for Value-Based Care Success As healthcare providers increasingly adopt value-based care, they must invest in the right technologies and resources to succeed in this model, which incentivizes high-quality, cost-effective care. Value-Based Care Technologies tie reimbursement to care quality, making providers accountable for patient outcomes while providing resources to enhance care. As of 2021, nearly 60% of healthcare payments were already tied to value-based models, according to the Health Care Payment Learning and Action Network (HCP LAN). While partnerships can initiate value-based care, providers must invest in the right technology to fully achieve the intended outcomes. Health Information Exchange (HIE) A robust health information exchange (HIE) is fundamental to value-based care, as it enables providers and payers to access high-quality data seamlessly. HIE allows healthcare professionals to share patients’ medical information electronically across organizations, promoting care coordination by giving providers a comprehensive view of patient needs. For patients, HIE enables more informed involvement in their care by making their health data accessible across specialists, labs, and pharmacies. While joining an HIE may involve new technology investments and workflow adjustments, it ultimately enhances provider access to critical health data. Population Health Management Tools Population health management tools help providers assess health outcomes within groups rather than focusing on individuals alone. These tools aggregate and analyze data, allowing practices to identify high-risk patients and create targeted interventions. This not only enhances health outcomes but can also reduce costs by avoiding expensive treatments. Patient engagement tools, such as telehealth and remote patient monitoring, are essential in population health management, especially for monitoring high-risk patients when in-person care is not feasible. Digital surveys integrated within patient portals can provide insights into social determinants of health, adding a broader context to patient needs. Data Analytics Data analytics transform healthcare data into actionable insights across four types: descriptive, diagnostic, predictive, and prescriptive. Providers can use these analytics to reduce hospital readmissions, predict diseases, and identify chronic illnesses. Data integration and risk stratification capabilities are especially valuable in value-based care, enabling providers to track patient health outcomes effectively and prioritize high-risk cases. Artificial Intelligence & Machine Learning AI and machine learning support many data analytics functions, helping identify patient needs and easing administrative burdens. Given staffing shortages and burnout—reported by 63% of physicians in 2021, according to the American Medical Association (AMA)—AI can automate tasks like documentation, charting, and scheduling, allowing providers to focus more on patient care. Additionally, AI-driven automation in revenue cycle management tasks, such as billing and coding, can reduce the administrative workload associated with value-based care. Price Transparency Technology Price transparency empowers patients to seek cost-effective care, a core principle of value-based models. When providers comply with transparency regulations, patients can better understand their costs and make informed decisions. For providers, leveraging price transparency tools ensures compliance and facilitates partnerships with payers by enabling more effective negotiation, which supports the overall goals of value-based care. As healthcare continues shifting to value-based models, investing in these technologies is critical for providers aiming for long-term success. While these tools rdo equire substantial investment, they are essential for improving patient outcomes, optimizing care quality, and ensuring sustainability in value-based care. When evaluating and choosing healthcare technology tools, contact Tectonic for help. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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AI Adoption Not Even Across the Board

Keeping People at the Core of AI

Successfully adopting AI requires thoughtful planning and a focus on human impact. While the pressure to leverage AI is immense across industries, the path to transforming its potential into meaningful outcomes is less clear. Businesses must address critical questions: What impact do we aim to achieve? Are we prepared for the organizational changes AI will bring? Mark Wakelin, Executive Vice President of Global Professional Services at Salesforce, emphasizes the importance of understanding the “why” behind adopting AI. “You need a clear vision of the impact you want to have and the use cases you’ll deploy,” he explains. A Readiness Checklist Before diving into AI initiatives, organizations must evaluate their readiness. This involves: “This isn’t just a technology equation,” Wakelin notes. “AI is also a legal, ethical, and humanitarian equation. It has the potential to significantly impact humanity, and we need to approach it within the context of workforce operations.” Linking AI to Business Value A common mistake in AI strategies is failing to align initiatives with tangible business outcomes. Wakelin recalls an engineer boasting about processing billions of images with AI but unable to articulate its business application. Companies must start by identifying where AI can have the greatest impact: Trust as the Foundation For AI to succeed, trust must be at the core of its implementation. This includes: “Trust is earned through predictable, integrity-driven behaviors,” says Wakelin. Unlike humans, machines lack relationships, so fostering trust within the ecosystem is crucial. Starting with People AI strategies should prioritize people, not technology. Wakelin stresses the need for transparency and proactive communication about AI implementation. This includes clear plans for: Partnering for Success Salesforce Partner Services supports organizations through this journey by: Reach out to Tectonic today to road map AI adoption for your organization. These steps help customers adopt AI thoughtfully, balancing opportunities with risks, and ensuring initiatives are controlled and trust-driven. A Vision for AI’s Future “AI is the most exciting development of my 35-year career,” Wakelin shares. He envisions AI enhancing productivity, education, and work-life balance while fostering diversity and equity. In the coming years, AI holds the promise of significantly improving society—provided organizations keep people at the center of its evolution. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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AI Project Planning by Workflows

Salesforce Flow Tests

Salesforce Flow Tests: What Are the Limitations? Salesforce Flow Tests are essential for ensuring automation reliability, but they aren’t without their constraints. Recognizing these limitations is key to refining your automation strategy and avoiding potential roadblocks. Here’s an overview of common challenges, along with insights into how you can navigate them to maximize the effectiveness of your testing processes. The Role of Flow Tests in Automation Automated processes in Salesforce are powerful, but they don’t optimize themselves. Proper setup and rigorous testing are essential to ensure that your automations run smoothly. While Salesforce Flow Tests help verify functionality, they have inherent limitations that, if misunderstood, could lead to inefficiencies or rework. By understanding these boundaries, you can make informed decisions to strengthen your overall approach to testing and automation. Key Limitations of Salesforce Flow Tests Final Thoughts Mastering Salesforce Flow Tests means leveraging their strengths while acknowledging their constraints. Optimized automations require careful planning, robust testing, and a clear understanding of the tools’ boundaries. Have questions about improving your Salesforce Flows or testing strategy? Let’s chat and explore ways to fine-tune your automations! Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Energy and Utilities with Salesforce Winter 25 Updates

Energy and Utilities with Salesforce Winter 25 Updates

If you’re ready to embrace these innovations, reach out to Tectonic for expert guidance on optimizing your Salesforce instance. Together, we can help your organization harness the full potential of these game-changing features.

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