Recognizing the demand from both B2B and B2C buyers for seamless, consistent commerce experiences across online and offline channels, Salesforce has introduced an AI-powered, unified commerce version of its Commerce Cloud platform. Salesforce, a leader in merging ecommerce and CRM software, has taken a significant step toward unified commerce with this next-generation update to Salesforce
In the early 2000s, Salesforce made waves in the tech world with its bold “No Software” marketing campaign, symbolized by the iconic image of the word “software” crossed out in a red circle. While it was a bit misleading—Salesforce still delivered software, just in the cloud—the campaign invited people to rethink software delivery. This marked
CISA Launches New Services Portal to Enhance Incident Reporting and Support In August, the Cybersecurity and Infrastructure Security Agency (CISA) introduced the CISA Services Portal, designed to streamline the process of reporting cybersecurity incidents and enhance information sharing. “The new CISA Services Portal improves the reporting process and offers more features for our voluntary reporters.
The Salesforce hype machine is in full swing, with product announcements like Chatter, Einstein GPT, and Data Cloud, all positioned as revolutionary tools that promise to transform how we work. Is Agentforce Different? However, it’s often difficult to separate fact from fiction in the world of Salesforce. The cloud giant thrives on staying ahead of
State Loan Processing Software: A Salesforce-Powered Solution Introduction In today’s fast-paced financial environment, efficient loan management is critical for lending institutions to succeed. Traditional loan processing methods are often inefficient, prone to errors, and unable to meet the demands of modern financial services. These outdated techniques lead to delays, compliance issues, and lost revenue. The
HOLMDEL, N.J., Sept. 18, 2024 /PRNewswire/ — Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), is one of the first contact center providers to join Salesforce’s Bring Your Own Channel for Contact Center as a Service (BYOC for CCaaS) pilot program. With BYOC for CCaaS, Vonage Premier for Salesforce Service
Slack is introducing several new AI-driven features, including the integration of AI-powered agents from Salesforce and other leading partners across the platform. The Big Picture: As part of its evolution, the Salesforce-owned company aims to position Slack as a hub where humans collaborate seamlessly with an increasing number of bots and AI agents. Key Updates:
Orca Report: AI Services and Models Show Security Shortcomings Recent research by Orca Security reveals significant security vulnerabilities in AI services and models deployed in the cloud. The “2024 State of AI Security Report,” released in 2024, underscores the urgent need for improved security practices as AI technologies advance rapidly. AI Services and Models Security
Understanding AI Agents: A Comprehensive Guide Artificial Intelligence (AI) has come a long way, offering systems that automate tasks and provide intelligent, responsive solutions. One key concept within AI is the AI agent—an autonomous system capable of perceiving its environment and taking actions to achieve specific goals. This guide explores AI agents, their types, working
AI’s Potential to Reduce Provider Burdens in the Prior Authorization Process Artificial intelligence (AI) has the potential to significantly ease the documentation and substantiation burdens providers face during the prior authorization process. Prior authorization, a critical step where health plans approve or deny coverage for services or prescriptions before they’re administered, is a key cost-control
