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Salesforce

Who Are Salesforce’s Biggest Customers?

Who Are Salesforce’s Biggest Customers? Walmart Inc. & Amazon are Salesforce’s largest customers, with respective sales of $559.15 billion and $386.06 billion. Notably, Salesforce is thrilled to be ranked #136 also on Fortune 500 ranking in 2021.

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Salesforce Genie

Salesforce Announces Genie

San Francisco – September 20, 2022 – Salesforce (NYSE: CRM), the global leader in CRM, today unveiled Salesforce Genie, a hyperscale real-time data platform that powers the entire Salesforce Customer 360 platform. With Genie, every company can turn data into customer magic, delivering seamless, highly personalized experiences across sales, service, marketing, and commerce that continuously adapt to changing customer information and needs in real time. Today, 71% of customers expect every interaction with a business to be personalized. However, data remains siloed and duplicative across most companies. Companies on average have 976 separate applications to run their business — that’s potentially 976 versions of a single customer, leading to disconnected digital experiences. Responding to customer needs in real time is more critical than ever, but is becoming more challenging as the amount of data created, captured, replicated, and consumed each year is expected to more than double by 2026. Companies must seamlessly connect digital and real-world customer interactions in order to provide the most relevant, personalized, and compelling experiences, in every moment. A sales rep can no longer rely on in-person communication to close a large deal — reps need real-time insights about every customer, based on real-time and historical data, to act on the most relevant information in the moment, every time. A service agent runs the risk of losing a valuable customer if they lack a complete, real-time view across every touchpoint — every agent needs a source of real-time customer truth. With real-time patient data, healthcare providers can deliver proactive guidance and care recommendations.  “Genie makes every part of Customer 360 more automated, intelligent, and real time.” DAVID SCHMAIER, PRESIDENT AND CHIEF PRODUCT OFFICER, SALESFORCE “Every business leader wants to take advantage of real-time data to create compelling, personalized customer experiences — milliseconds matter in this new digital-first world,” said David Schmaier, President and Chief Product Officer, Salesforce. “That’s why we built Genie, our most significant innovation ever on the Salesforce Platform. Genie makes every part of Customer 360 more automated, intelligent, and real time.” Salesforce Genie: Unify data to build a real-time customer graph and single source of truth As the heart of real-time Customer 360, Salesforce Genie ingests and stores real-time data streams at massive scale and combines it with Salesforce transactional data. Genie includes built-in connectors that bring in data from every channel (mobile, web, APIs), legacy data through MuleSoft, and historical data from proprietary data lakes. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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salesforce marketing cloud interaction studio

Success with Salesforce Interaction Studio

Success with Salesforce Interaction Studio involves defining goals, measuring KPIs, mapping customer journeys, creating relevant content, and adopting a crawl-walk-run approach. Implemented correctly, Interaction Studio improves customer experiences, increases conversions, and fosters customer loyalty. With Marketing Cloud Interaction Studio, you can visualize, track, and manage customer experiences with real-time interaction management. Use the customer experiences to drive valuable engagement at the right moment and just the way your audience prefers. NOTE: Interaction Studio is now called Marketing Cloud Personalization. Interaction Studio (formerly Evergage) Interaction Studio (formerly Evergage) enhances the power of Marketing Cloud with expanded real-time personalization. Companies use Interaction Studio to tailor interactions with customers and prospects to increase loyalty, engagement, and conversions. Using real-time cross-channel personalization and machine learning capabilities, Interaction Studio adds to Marketing Cloud’s robust customer data, audience segmentation, and engagement platform. You can deliver more relevant experiences during moments of interaction across the entire customer journey. You understand each prospect by building a customer profile from different data sources. With a customer profile built, you can engage with them as an individual in real-time. In Interaction Studio, gain up-to-the-moment customer insight. You can also learn how to grant Interaction Studio access through Marketing Cloud. And you can also transfer data from a Marketing Cloud data extension to an Interaction Studio datastore. For more Interaction Studio resources, open Interaction Studio, and click Help. You can also access more information at the Interaction Studio Help Center. Success with Salesforce Interaction Studio Interaction Studio helps You understand each prospect by building a customer profile from different data sources. After a customer profile built, engage with the customers immediately. You can get help on deciding how to interact with them on the channel they use. To help you manage and act on customer data, use Interaction Studio around these pillars: For more information, consult the Evergage Knowledge Base and Evergage Developer Documentation. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Python Alongside Salesforce

Python Alongside Salesforce

Salesforce can integrate with Python, though the platform primarily relies on its proprietary languages and frameworks for core development. Python, however, plays a crucial role in enhancing Salesforce’s capabilities through integrations, automation, data analysis, and extending functionalities via external applications. Here’s an overview of how Python works within the Salesforce ecosystem: 1. Salesforce’s Core Development Stack Before exploring Python’s use, it’s important to understand the key development tools within Salesforce: These tools are the foundation for Salesforce development. However, Python complements Salesforce by enabling integrations and automation that go beyond these native tools. 2. Python in Salesforce Integrations Python shines when integrating Salesforce with other systems, automating workflows, and extending functionality. Here’s how: a. API Interactions Salesforce’s REST and SOAP APIs allow external systems to communicate with Salesforce data. Python, with its powerful libraries, is excellent for interfacing with these APIs. Key Libraries: Example: Extracting Data via API: pythonCopy codefrom simple_salesforce import Salesforce # Connect to Salesforce sf = Salesforce(username=’your_username’, password=’your_password’, security_token=’your_token’) # Query Salesforce data accounts = sf.query(“SELECT Id, Name FROM Account LIMIT 10”) for account in accounts[‘records’]: print(account[‘Name’]) b. Data Processing and Analysis Python’s data manipulation libraries like Pandas and NumPy make it ideal for processing Salesforce data. Example: Data Cleaning and Analysis: pythonCopy codeimport pandas as pd from simple_salesforce import Salesforce # Connect to Salesforce sf = Salesforce(username=’your_username’, password=’your_password’, security_token=’your_token’) # Fetch data query = “SELECT Id, Name, AnnualRevenue FROM Account” accounts = sf.query_all(query) df = pd.DataFrame(accounts[‘records’]).drop(columns=[‘attributes’]) # Process data df[‘AnnualRevenue’] = df[‘AnnualRevenue’].fillna(0) high_revenue_accounts = df[df[‘AnnualRevenue’] > 1000000] print(high_revenue_accounts) 3. Automation and Scripting Python can automate Salesforce-related tasks, improving productivity and reducing manual effort. This can involve automating data updates, generating reports, or scheduling backups. Example: Automating Data Backup: pythonCopy codeimport schedule import time from simple_salesforce import Salesforce def backup_salesforce_data(): sf = Salesforce(username=’your_username’, password=’your_password’, security_token=’your_token’) query = “SELECT Id, Name, CreatedDate FROM Contact” contacts = sf.query_all(query) df = pd.DataFrame(contacts[‘records’]).drop(columns=[‘attributes’]) df.to_csv(‘contacts_backup.csv’, index=False) print(“Salesforce data backed up successfully.”) # Schedule the backup schedule.every().day.at(“00:00”).do(backup_salesforce_data) while True: schedule.run_pending() time.sleep(1) 4. Building External Applications Using platforms like Heroku, developers can build external applications in Python that integrate with Salesforce, extending its functionality for custom portals or advanced analytics. Example: Web App Integrating with Salesforce: pythonCopy codefrom flask import Flask, request, jsonify from simple_salesforce import Salesforce app = Flask(__name__) @app.route(‘/get_accounts’, methods=[‘GET’]) def get_accounts(): sf = Salesforce(username=’your_username’, password=’your_password’, security_token=’your_token’) accounts = sf.query(“SELECT Id, Name FROM Account LIMIT 10”) return jsonify(accounts[‘records’]) if __name__ == ‘__main__’: app.run(debug=True) 5. Data Integration and ETL Python is commonly used in ETL (Extract, Transform, Load) processes that involve Salesforce data. Tools like Apache Airflow allow you to create complex data pipelines for integrating Salesforce data with external databases. Example: ETL Pipeline with Airflow: pythonCopy codefrom airflow import DAG from airflow.operators.python_operator import PythonOperator from simple_salesforce import Salesforce import pandas as pd from datetime import datetime def extract_salesforce_data(): sf = Salesforce(username=’your_username’, password=’your_password’, security_token=’your_token’) query = “SELECT Id, Name, CreatedDate FROM Opportunity” opportunities = sf.query_all(query) df = pd.DataFrame(opportunities[‘records’]).drop(columns=[‘attributes’]) df.to_csv(‘/path/to/data/opportunities.csv’, index=False) default_args = { ‘owner’: ‘airflow’, ‘start_date’: datetime(2023, 1, 1), ‘retries’: 1, } dag = DAG(‘salesforce_etl’, default_args=default_args, schedule_interval=’@daily’) extract_task = PythonOperator( task_id=’extract_salesforce_data’, python_callable=extract_salesforce_data, dag=dag, ) extract_task 6. Machine Learning and Predictive Analytics Python’s machine learning libraries, such as Scikit-learn and TensorFlow, enable predictive analytics on Salesforce data. This helps in building models for sales forecasting, lead scoring, and customer behavior analysis. Example: Predicting Lead Conversion: pythonCopy codeimport pandas as pd from sklearn.model_selection import train_test_split from sklearn.ensemble import RandomForestClassifier from simple_salesforce import Salesforce # Fetch Salesforce data sf = Salesforce(username=’your_username’, password=’your_password’, security_token=’your_token’) query = “SELECT Id, LeadSource, AnnualRevenue, NumberOfEmployees, Converted FROM Lead” leads = sf.query_all(query) df = pd.DataFrame(leads[‘records’]).drop(columns=[‘attributes’]) # Preprocess and split data df = pd.get_dummies(df, columns=[‘LeadSource’]) X = df.drop(‘Converted’, axis=1) y = df[‘Converted’] X_train, X_test, y_train, y_test = train_test_split(X, y, test_size=0.2, random_state=42) # Train model model = RandomForestClassifier(n_estimators=100, random_state=42) model.fit(X_train, y_train) # Evaluate accuracy accuracy = model.score(X_test, y_test) print(f”Model Accuracy: {accuracy * 100:.2f}%”) 7. Best Practices for Using Python with Salesforce To maximize the efficiency and security of Python with Salesforce: 8. Recommended Learning Resources By leveraging Python alongside Salesforce, organizations can automate tasks, integrate systems, and enhance their data analytics, all while boosting productivity. Content updated August 2024. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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connect Salesforce to external APIs

API Salesforce

What is an API in Salesforce? An API is an Application Programming Interface offered by Salesforce, a leading cloud-based CRM platform. The API allows developers to integrate Salesforce functionality into other applications and business systems, enabling streamlined workflows, automated processes, and greater productivity. In essence, the API is a messenger that pulls information from one place and feeds it to another. APIs are everywhere and have many different faces and capabilities. For example, when your car’s navigation system uses Google Maps to direct you to the airport, that’s an API. Google allows navigation systems to use its popular mapping software — for a price (more on that later). Likewise, if there are share buttons at the bottom of your company’s blog posts, those are also APIs. Each one allows users to easily share content with their Facebook friends, Twitter followers, or Instagram feed. API stands for Application Programming Interface and it’s simply another way of sending commands to Salesforce, only this time there’s no graphical UI to work through, instead developers use the APIs to send commands like View or Save to Salesforce programmatically by writing platform code. Salesforce provides a handy tool for determining which API to use in different situations. API NAME API TYPE DATA FORMAT COMMUNICATION REST API REST JSON, XML Synchronous SOAP API SOAP (WSDL) XML Synchronous Connect REST API REST JSON, XML Synchronous (photos are processed asynchronously) Apex REST API REST JSON, XML, Custom Synchronous Apex SOAP API SOAP (WSDL) XML Synchronous Analytics REST API REST JSON, XML Synchronous User Interface API REST JSON Synchronous GraphQL API GraphQL JSON Synchronous Tooling API REST or SOAP (WSDL) JSON, XML, Custom Synchronous Bulk API 2.0 REST CSV Asynchronous Metadata API SOAP (WSDL) XML Asynchronous Pub/Sub API gRPC and protocol buffers Binary Asynchronous When to Use REST API REST API provides a powerful, convenient, and simple REST-based web services interface for interacting with Salesforce. Its advantages include ease of integration and development, and it’s an excellent choice of technology for use with mobile applications and web projects. For certain projects, you can use REST API with other Salesforce REST APIs. To build UI for creating, reading, updating, and deleting records, including building UI for list views, actions, and dependent picklists, use User Interface API. To build UI for B2B Commerce on Lightning, CMS managed content, Experience Cloud sites, or Chatter, use Connect REST API. If you have many records to process, consider using Bulk API, which is based on REST principles and optimized for large sets of data. See REST API Developer Guide. When to Use SOAP API SOAP API provides a powerful, convenient, and simple SOAP-based web services interface for interacting with Salesforce. You can use SOAP API to create, retrieve, update, or delete records. You can also use SOAP API to perform searches and much more. Use SOAP API in any language that supports web services. For example, you can use SOAP API to integrate Salesforce with your org’s ERP and finance systems. You can also deliver real-time sales and support information to company portals and populate critical business systems with customer information. See SOAP API Developer Guide. When to Use Connect REST API Connect REST API provides programmatic access to B2B Commerce for Lightning, CMS managed content, Experience Cloud sites, files, notifications, topics, and more. Use Connect REST API to display Chatter feeds, users, and groups, especially in mobile applications. See Connect REST API Developer Guide. When to Use Apex REST API Use Apex REST API when you want to expose your Apex classes and methods so that external applications can access your code through REST architecture. Apex REST API supports both OAuth 2.0 and Session ID for authorization. See Apex Developer Guide: Exposing Apex Classes as REST Web Services. When to Use Apex SOAP API Use Apex SOAP API when you want to expose Apex methods as SOAP web service APIs so that external applications can access your code through SOAP. Apex SOAP API supports both OAuth 2.0 and Session ID for authorization. See Apex Developer Guide: Exposing Apex Methods as SOAP Web Services and SOAP API Developer Guide: Apex-Related Calls. When to Use Analytics REST API You can access CRM Analytics assets such as datasets, lenses, and dashboards programmatically using the Analytics REST API. Send queries and access datasets that have been imported into the analytics platform. Create and retrieve lenses. Access XMD information. Retrieve a list of dataset versions. Create and retrieve CRM Analytics apps. Create, update, and retrieve dashboards. Retrieve a list of dependencies for an application. Determine what features are available to the user. Work with snapshots. Manipulate replicated datasets. See Analytics REST API Developer Guide. When to Use User Interface API Build Salesforce UI for native mobile apps and custom web apps using the same API that Salesforce uses to build Lightning Experience and Salesforce for Android, iOS, and mobile web. Build user interfaces that let users work with records, list views, actions, favorites, and more. Not only do you get data and metadata in a single response, but the response matches metadata changes made to the org by Salesforce admins. You don’t worry about layouts, picklists, field-level security, or sharing—all you do is build an app that users love. See User Interface API Developer Guide. When to Use GraphQL API Build highly responsive and scalable apps by returning only the data a client needs, all in a single request. GraphQL API overcomes the challenges posed by traditional REST APIs through field selection, resource aggregation, and schema introspection. Field selection reduces the size of the payload, sending back only fields that were included in the query. Aggregations reduce round trips between the client and server, returning a set of related resources within a single response. Schema introspection enables a user to see the types, fields, and objects that the user has access to. See GraphQL API Developer Guide. When to Use Tooling API Use Tooling API to integrate Salesforce metadata with other systems. Metadata types are exposed as sObjects, so

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Business Card Scanner App Salesforce

Business Card Scanner App Salesforce

Does Salesforce offer a business card scanner? Business Card Scanner App Salesforce. Indeed, WorldCard Cloud stands out as the premier Salesforce business card scanner. Leveraging OCR (Optical Character Recognition) technology, it swiftly transforms business card information into digital data, seamlessly saving it to Salesforce Leads and Contacts. Additionally, Zero Keyboard recently introduced its Salesforce Business Card Scanner as a standalone product, boasting several notable features: Similarly, LiiD offers a Salesforce-compatible business card scanner, accessible through their website or directly from the AppExchange platform. For users seeking a cost-effective solution, the free Scan to Salesforce app provides a convenient option. With support for scanning up to four business cards simultaneously via its mobile app (available on iOS and Android), users can effortlessly upload the data to Salesforce with a single click. However, it’s worth noting that Scan to Salesforce will be discontinued after May 31, 2024, with new installations no longer available. Business Card Scanner App Salesforce It’s essential to acknowledge that focusing solely on tools that sync with Salesforce may limit options. Exploring tools that integrate with Outlook expands the scope of possibilities. Subsequently, users can utilize the Outlook to Salesforce tool provided by Salesforce to synchronize data between the two platforms seamlessly. Content updated January 2024. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Google Data Studio and Salesforce

Google Data Studio and Salesforce

Does Google Data Studio integrate with Salesforce? Yes, Google Data Studio seamlessly integrates with Salesforce, enabling you to consolidate sales and marketing data for insightful analysis. Through powerful visualizations, you can discern which channels drive the most leads and revenue, empowering you to refine your marketing strategies effectively. At Xappex, they don’t just develop software; they revolutionize your Salesforce data interaction experience. Trusted by thousands of enterprises globally, their cutting-edge admin tools effortlessly fuse Salesforce with Excel, Google Data Studio and Google Sheets, ensuring efficient and intuitive data management. Empower your team with Xappex and embark on a journey where time-saving meets robust Salesforce data management. Available since December 2019, the Google Data Studio connector facilitates the utilization of Salesforce databases as data sources for your reports and dashboards. Whether leveraging existing reports, extracting data from specific objects, or crafting custom SOQL queries for precise data extraction, this connector provides flexibility and efficiency in data visualization. Additionally, the connector is accessible via windsor.ai, offering further convenience and accessibility. Integrating Salesforce with Looker Studio presents numerous advantages by amalgamating CRM data with advanced analytics and visualization capabilities. Streamline your sales processes, gain deeper insights into customer data, and leverage predictive modeling to forecast future sales trends based on historical Salesforce data. Moreover, Google Data Studio allows seamless report sharing within your organization or with external parties, facilitating collaboration on business strategies and progress tracking, particularly for larger teams. Regarding the transition from Google Data Studio to Looker Studio, while the brand name has changed, the capabilities, interface, and functionality remain unchanged. Looker Studio continues to offer robust data visualization tools and analytics capabilities, ensuring continuity in data-driven decision-making processes. Content updated October 2023. Like Related Posts Guide to Creating a Working Sales Plan Creating a sales plan is a pivotal step in reaching your revenue objectives. To ensure its longevity and adaptability to Read more Web Pages That Helped With My Google Data Engineer Exam Google Data Engineer Exam It seems like every day more resources appear to help you study for the Google Data Read more What is Advanced Reporting in Salesforce? Cross Filters, Summary Formulas, and More: Advanced Reporting in Salesforce Salesforce comes with report types out-of-the-box for all standard objects Read more How Travel Companies Are Using Big Data and Analytics In today’s hyper-competitive business world, travel and hospitality consumers have more choices than ever before. With hundreds of hotel chains Read more

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Salesforce Data Cloud

Data Spaces and Unified Profiles in Salesforce Data Cloud

Efficiently manage and safeguard your data by categorizing it based on brand, department, and region, enabling distinct business processes. Elevate customer interactions through personalized engagement. Facilitated by a comprehensive, unified customer view accessible to your team. Unified Profiles in Salesforce Data Cloud. In the realm of Data Cloud (formerly Salesforce Genie), a data space serves as a logical partition for organizing data. By fostering profile unification, insights, and targeted marketing. A Cloud Profile encompasses pertinent settings for the underlying cloud, including regions, Security Groups, and subnets. Multiple clusters can be deployed to a Cloud Profile over time. Thereby ensuring scalability and adaptability. Identity resolution, a core function of Customer Data Platforms (CDP), involves matching and consolidating disparate data sets. This enables you to pinpoint and link the same individual across various sources and devices. Unified data, represented by a unified data layer, signifies a company’s ability to amalgamate fragmented data sources. Turning them into a singular, central view. This view can manifest as a unified enterprise data lake or a virtual federation of distinct physical data stores. Salesforce distinguishes between CDP and DMP, recommending CDP for organized utilization of first-party data for diverse purposes and DMP for leveraging third-party audiences in digital advertising campaigns. Key considerations for Salesforce CDP implementations involve identifying required data, preparing it for ingestion, and establishing keys for seamless data organization. CDPs are versatile, allowing the combination of structured, unstructured, and semi-structured data. Data can come from various sources like email, social media, loyalty programs, ERP, CRM, and DMPs, facilitating the creation of a unified customer view. Unified Profiles in Salesforce Data Cloud A unified data model (UDM) offers benefits such as standardized storage of records from different vendors, simplified rule implementation, and vendor-agnostic rule application. Unified data is pivotal as it provides a singular source of truth for business operations. The result enabling informed decision-making. This is exemplified in a retail setting, where a unified data store analyzes sales, inventory, and customer data for enhanced product and service strategies. Create Unified Data Key steps to create a unified data model involve identifying data sources. Next is understanding data requirements, defining a standard schema, mapping and transforming data,. Then establishing data integration processes, implementing data governance, documenting the data model, and testing and iterating for continuous improvement. Data Cloud Data Cloud makes it easy for every business to make sense of all their data from any system, channel, or data stream. It integrates data from every step in the customer experience into a unified customer profile record. And that real-time customer profile can be used to instantly create an unprecedented level of personalization, which feels like magic. Everything in this unified customer profile record is visible and actionable across Salesforce’s entire suite of products, including all industry solutions. You can also build custom apps that take advantage of Data Cloud, allowing you to meet customer expectations for apps that reflect their behavior in real time. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Data Management with Salesforce Forms

Data Management with Salesforce Forms

Salesforce Forms: Essential for Effective Data Management Salesforce Forms play a crucial role in managing data within Salesforce, enabling users to create, edit, and update lead, account, and contact records seamlessly. These forms serve both external customers and internal employees. Customer-facing forms, such as Salesforce Web-to-Lead Forms, can be embedded directly into your company’s website, ensuring that customer data is automatically integrated into your Salesforce database. Effective use of Salesforce Forms significantly enhances data quality within your Salesforce CRM, reducing future data management tasks for your team. Understanding Salesforce Forms and Their Uses Salesforce Forms are versatile tools for data entry and updates, providing a user-friendly interface for data input. They can be employed in three primary ways: External Salesforce Forms are designed for customer interaction, automatically feeding collected data into Salesforce to enhance the customer experience. The most common type is the Web-to-Lead Form, which captures lead information from website visitors. Other uses include: Internal Salesforce Forms help employees create and update records within Salesforce, offering a better user experience than the default interface. These forms can also include validation rules to ensure data integrity. They can function off the same pick list as the corresponding field in Salesforce. Examples of internal form uses are: Types of Salesforce Forms and App Options 1. Salesforce Web-to-Lead Forms: These standard forms capture data directly from your website and mark it as a “web” lead source in Salesforce CRM. They are free for all Salesforce customers and can capture any writable field in your Salesforce database. 2. Marketing Automation Platforms: Platforms like Pardot, HubSpot, and Marketo offer advanced form-building capabilities with additional features not available in standard Salesforce forms. These platforms may have sync delays that affect Salesforce Flows and other automation. 3. Salesforce Form Apps: Specialized form software, such as FormAssembly, Perfectforms, Formstack, 123FormBuilder, Cognito Forms, and Titan Forms, provide advanced features like updating existing records, which standard Web-to-Lead Forms cannot do. Creating a Salesforce Web-to-Lead Form To create a Web-to-Lead Form in Salesforce Lightning Experience: Best Practices for Data Management with Salesforce Forms Enhancing Data Management with Insycle Insycle – one Salesforce form third-part app – helps identify and fix data issues in Salesforce, offering features such as: By integrating Insycle, you can automate data management tasks, ensuring your Salesforce data remains clean and high-quality. Salesforce Forms are vital for data management, providing an efficient way to collect and update data. By implementing best practices and leveraging tools like Insycle, you can maintain high data quality and streamline your data management processes, enhancing overall CRM performance. Explore how Insycle, and other Salesforce forms solutions, can improve your Salesforce data management and keep your form data clean and accurate. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Tectonic Salesforce Managed Services

Salesforce Customer 360

Salesforce Customer 360 is a family of Salesforce products and services that help businesses manage and connect with their customers across all touchpoints. With Customer 360, businesses can access a comprehensive view of their customers, including all their interactions and data, in one unified platform. This centralized data model allows businesses to deliver personalized and connected experiences to their customers across all channels and platforms. Customer 360 fully integrates marketing, sales, commerce, service, IT, and analytics into one unified platform, enabling businesses to streamline processes, improve decision-making, automate workflows, and enhance communication and collaboration. With the help of Salesforce solutions partners like Tectonic, businesses can customize Customer 360 to fit their specific needs and business model. Customer 360 is a framework that consolidates all existing customer insights from various tables and models within your data warehouse. In addition, Customer 360 provides real-time insights and metrics through customizable dashboards and reports, helping businesses track key performance indicators and make data-driven decisions. Salesforce Customer 360 can help businesses drive innovation, increase efficiency, and deliver a better customer experience, enabling them to digitally transform their operations. 85% of customers expect consistent interactions across all departments. With Salesforce’s Customer 360, important customer data from every step of their journey is captured and stored in one place. Adding more than one app to your Customer 360 solution has measurable benefits: Salesforce and Tectonic will kickstart your business’s digital transformation in 2023. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Salesforce Genie

CDP Genie

Unlocking the Potential of Salesforce Genie (formerly known as Marketing Cloud Customer Data Platform or Salesforce CDP) The significance of data in today’s business world cannot be overstated. From tailoring information to catering to a user’s specific interests to suggesting products/services based on recent purchases, data has transformed industries across diverse sectors. Yet, the challenge lies in collecting pertinent data, and even if achieved, consolidating data sources for a unified view of a customer is paramount. Enter Salesforce Genie (CDP Genie), a tool designed to store real-time data across channels, systems, and streams at a massive scale, seamlessly integrating it into both internal and external product portfolios. Regarded as a groundbreaking innovation among Salesforce products, Salesforce Genie merges and purges user information from various applications into a unified source. It seamlessly integrates with Salesforce Customer 360 platform products, empowering organizations to deliver cohesive customer experiences across channels. Understanding Salesforce Customer Data Platform (CDP): Before delving into Salesforce Genie, it’s crucial to understand its foundation, Salesforce Customer Data Platform (CDP). Salesforce Genie has evolved from Salesforce CDP, which is still actively used. Both platforms are distinct, and the subsequent sections will elaborate on their differences. Salesforce Genie: Formerly known as Salesforce Marketing Cloud Customer Data Platform (CDP), this tool experienced rapid organic growth. Similar to other Customer Data Platforms (CDPs), Salesforce Customer Data Platform creates a single source of truth for a user’s profile across various touchpoints. The key attributes shared by Salesforce Genie and CDP include: Key Features of Salesforce Customer Data Platform: Salesforce Genie was introduced at Dreamforce 2022 to address the siloed environment of data resulting from Salesforce’s many product acquisitions. Serving as a common layer between tools, especially CRM, marketing, and services, Genie delivers a unified customer view across Salesforce Customer 360 platforms at great speed and scale. It surpasses the capabilities of a simple customer data platform: Salesforce Genie vs Salesforce CDP: Key Differences: The Science Behind Salesforce Genie: When integrated into Salesforce Customer 360, Genie facilitates real-time data storage and processing across all connected systems. Utilizing Salesforce Flow, Einstein AI, Genie Hyperscale Data Platform, and Hyperforce, Genie enables seamless data access, automation, analytics, and data security. Getting Started with Salesforce Genie or Salesforce CDP Data Model: Organizations can leverage either Salesforce Genie or Salesforce CDP based on their unique business needs. As a certified Salesforce Partner, Tectonic can offer expertise in evaluating and implementing these platforms. Reach out to our Salesforce Genie consultants for in-depth discussions on the tool and its implementation. Like2 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Salesforce Customer 360

360 Degree View in CRM

What does the term “360-degree customer view in CRM” mean? It’s a comprehensive approach to understanding customers by consolidating their individual data from various touchpoints into a unified perspective. This holistic view is increasingly crucial for businesses embracing customer-centricity to foster loyalty, enhance service, and drive growth. In the realm of CRM, a “360-degree customer view” refers to the compilation of all available and relevant customer information by a company to deliver highly personalized and efficient customer service. Salesforce Customer 360, an integrated CRM platform, addresses this challenge by connecting departments and customer data, providing everyone with a shared view centered around the customer. The benefits of a 360-degree customer view are manifold. It enhances customer understanding, allowing businesses to predict needs more accurately. Through understanding the customer journey map, personalized marketing strategies can be crafted, leading to higher engagement and conversion rates. Customer service is improved as representatives have access to a customer’s entire history, ensuring more informed and effective service. Additionally, operational efficiency is boosted by consolidating data into a single viewpoint, streamlining processes for smoother and more efficient operations. How does a 360-degree customer view differ from CRM? While CRM is operational, focusing on optimizing marketing, driving sales, and improving customer support, a customer 360 utilizes data to reveal customer behavior across all transactions, interactions, channel experiences, sales conversations, service calls, and more. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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