Case Study: Salesforce Health Services Modernization

Modernizing Public Health using Salesforce

Client is the largest tribally-operated health care system in the United States, with almost 160 full-time providers and over 2,200 health services employees. Committed to improving patient access, this Tribal Nation has invested substantially in technology, building new facilities and expanding existing locations. The primary hospital and nine health centers are dedicated to providing world-class patient care.
Salesforce Health Services Modernization
“The Gadugi Portal and Salesforce technology is helping us get to our citizens quicker by streamlining the application process, and enabling us to have updated records that are online and easily accessible to our citizens to truly help them recover in their greatest time of need”
Client

Implemented – Case Study: Salesforce Health Services Modernization

The Problem:

Facing the COVID-19 Pandemic, our client was in need of a testing notification system and contract tracing solution
Current EHR lacked SMS capabilities and the ability to view lab results online using secure methods
Disease Surveillance and Mapping tools were limited and prevented leadership from viewing outbreaks in real-time
Lack of visibility between departments and limited opportunities for identifying critical patient needs
Urgent need to investigate outbreaks and prioritize contact tracing to limit the spread of COVID-19.

The Solution:

Using MuleSoft, Health Cloud was integrated with Cerner (EHR) to allow for Patient Demographics and Lab Test Results to be securely transmitted to Salesforce
Using Experience and Marketing Cloud, developed a Rapid SMS and Email Notification System with a Secure HIPAA compliant landing page for patients to view their test results online
Automated workflows to support patients who tested positive with guidance and next steps on how to isolate and prevent further infections
ArcGIS Mapping using Salesforce Maps to visualize heat maps of outbreaks
Intelligent Routing of Patients based on severity and underlying health conditions

The Results:

Real-time COVID-19 Dashboard and Metrics to keep leadership informed. This allowed medical centers to be operationally ready when surges were expected
Automated Patient Journey with templated health plans and checkpoints to allow providers to handle surges more efficiently
A more robust PHI Data Model that displays patient records, lab test results, case worker interactions, and provider notes under one centralized window
Re-usable API Asset with Cerner (EHR) allowed for scalability to enable additional use cases such as the Flu and RSV.

Ready to explore a Salesforce implementation with Health Cloud, MuleSoft, and Experience Cloud for your government or public sector entity? Contact Tectonic today.