Salesforce Inc. is introducing a novel feature within its Data Cloud data lake, addressing the growing need for organizations to develop their own artificial intelligence models. This new feature, termed Unified Knowledge, integrates data from various third-party sources into the Data Cloud, facilitating the collection and curation of data crucial for training AI models, particularly
Salesforce Surveys & Feedback Management lives up to its reputation by enabling the easy creation of surveys directly within Salesforce triggered by specific events. Subsequently, the gathered data seamlessly integrates back into Salesforce for analysis using reports, dashboards, or Tableau. Gain a comprehensive understanding of evolving customer feedback by engaging them with personalized surveys tailored
New login process for Salesforce Help On 5/3 Salesforce Help will support the Trailblazer account login for all Marketing Cloud customers. With this update, the current login experience for Marketing Cloud customers will be deprecated. New Marketing Cloud Login The Trailblazer account unites your experience with SSO across more than 30 Salesforce digital properties. By logging
In today’s multitasking digital landscape, customers are constantly engaged in various activities like texting, searching with Google, browsing social media, and ordering lunch, all on the same screen. Their usage requires you to develop a Mobile Marketing Strategy. To effectively reach these customers, mobile marketing must seamlessly integrate into their current mobile experience. This requires
Changes are afoot for Salesforce Sales Cloud. Salesforce Summer 24 Sales Release Notes. Salesforce Summer 24 Sales Release Notes Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words
Salesforce unveiled Salesforce Spiff yesterday, introducing incentive compensation management directly into the world’s leading AI CRM to automate commissions and boost seller motivation. With this enhancement, Sales Cloud now offers sellers and sales leaders a comprehensive growth platform covering the entire journey from pipeline development to paycheck delivery. Recently integrated into Salesforce’s ecosystem through acquisition,
Check out new features that enable customer service agents to work faster and more productively across customer service channels. Salesforce Service Summer 24 Release Notes. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce
Connecting Account Engagement, Marketing Cloud, and Salesforce – the case for all three. A common inquiry we often encounter from clients is: “Should I opt for Salesforce Marketing Cloud or Marketing Cloud Account Engagement?” “How do we choose which one is right for us?” This query may appear peculiar since Marketing Cloud Account Engagement is
By now, you’ve likely experimented with generative AI language models (LLMs) such as OpenAI’s ChatGPT or Google’s Gemini to aid in composing emails or crafting social media content. Yet, achieving optimal results can be challenging—particularly if you haven’t mastered the art and science of formulating effective prompts. Generative AI Prompts with Retrieval Augmented Generation. The
Salesforce, the customer relationship management software giant, has announced the availability of Slack AI to all paid Slack customers with expanded language support. Slack AI utilizes a company’s conversational data to assist end users and employees in quickly grasping processes and communications. It generates summaries and introduces new search capabilities based on the client company’s
Summer ’24 is approaching fast! Discover the latest enhancements in Flow Builder, such as the Automation App, Action Button (beta), and more. Dive into Be Release Ready for additional resources to help you prepare for Summer ’24. Curious to see these features in action? Join Salesforce product manager Sam Reynard and me as we showcase
Approvers and Approver Groups in Salesforce. An approver in Salesforce CPQ Advanced Approvals is a user who receives approval request emails and can either approve or reject the request. An approver record can represent an individual user or a group of users. Utilizing approver groups (like Salesforce queues) is beneficial when you need to route
Harnessing Sales Data for Better Insights and Rapid Deal Closure Sales data is a critical asset for gaining insights and closing deals swiftly. With the ever-expanding data footprint, including customer response rates, leads in the pipeline, and quota attainment, tracking these metrics is essential. Ignoring them can be detrimental, as nearly all sales professionals recognize
Explore the array of tools and components tailored for caseworkers, case managers, and other professionals to comprehend constituents’ needs and deliver exceptional customer service. Constituent Service Toolkit in Public Sector Solutions Public Sector Solutions offers a comprehensive suite of components, tools, and features designed to enhance the efficiency of caseworkers and other staff in addressing
Einstein Engagement Frequency Model Card Overview The Einstein Engagement Frequency Model Card in Marketing Cloud Engagement is designed to help marketers determine the optimal frequency for sending emails to individual contacts, thereby maximizing engagement and minimizing unsubscribes. Here’s an overview of the key aspects of this model: Model Details Intended Use Relevant Factors and Inputs
