Modernizing Public Health using Salesforce
Implemented – Case Study: Salesforce Modernizing Public Health
The Problem:
- Facing the COVID-19 Pandemic, client was in need of a testing notification system and contact tracing solution
- Disease Surveillance and Mapping tools were limited and prevented leadership from viewing outbreaks in real-time
- Lack of visibility between departments and limited opportunities for identifying critical patient needs
- Urgent need to investigate outbreaks and prioritize contact tracing to limit the spread of COVID-19.
The Solution:
- Automated workflows to support patients who tested positive with guidance and next steps on how to isolate and prevent further infections
- Intelligent Routing of Patients based on severity and underlying health conditions
- Digitized environment health inspections requests for internal review and approval
- Tracking needs, research, development and distribution of health promotional / educational materials
- Configured service process for tracking POCs, service details, planning, preparation, and evaluation
The Results:
- Real-time COVID-19 Dashboard and Metrics to keep leadership informed. This allowed staff to be operationally ready when surges were expected
- Improved Efficiency: Salesforce allows inspectors to access all necessary information from their mobile devices, streamlining the inspection process
- Enhanced Compliance: The platform helps ensure regulatory compliance by providing tools to evaluate and record violations during onsite visits.
- The department can now gain valuable insights into their practices, helping to identify areas for improvement and track progress over time.
Ready to explore a Salesforce implementation with Health Cloud and Experience Cloud for your government or public sector entity? Contact Tectonic today.
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